1. FixMyStreet Pro for Westminster

    London’s best known and most-visited neighbourhood is now covered by FixMyStreet Pro. If you’re living, working or sightseeing in the borough of Westminster, your reports will drop directly into the council’s own systems.

    In this first phase, the following categories are covered, with potholes, street signs and lights to follow soon:

    • Bins
    • Drains
    • Fly tipping
    • Graffiti
    • Flyposting
    • Street cleaning
    • Vehicles

    So, visitors to Hyde Park can report overflowing dog poo bins. Commuters coming through Victoria Station can let the authorities know about graffiti.

    And may we suggest that Westminster’s best known residents are welcome to report, should the view from the palace ever be marred by an unswept Mall.

    Everyone — royalty, the political ruling class, the humble citizen and even tourists from far flung places — can make a report either via fixmystreet.com or on the Westminster website, and in either case they’ll go directly into the council systems to be dealt with. There’s also the option to log in through the council’s My Westminster portal.

    Especially for Westminster

    As with all FixMyStreet Pro installs, this one has its own distinct features, and the integration with the My Westminster log-in, a pre-existing service where users can keep track of their reports, planning applications and so on, was a vital requirement.

    The two systems working together like this means that for those already signed up to My Westminster, only a single log-in is required: ideal for the local resident who may be completing several community-based tasks in short order.

    Testing with the people that matter

    Westminster have been a shining example of best practice when it comes to implementing a new service. They did something that ideally all authorities would do when introducing a new online system, inviting potential users in to have a go, and feed back their thoughts.

    Residents testing FixMyStreet prototypes

    Once they had had a chance to enjoy that amazing view from the council offices, local residents tried out the report making interface. mySociety designer Martin was there to take notes, and users’ feedback was added directly into our development roadmap.

    We hope that they, and all residents of Westminster, will be happy with their new service.


    Top image: Dean Molyneaux (CC by-sa 2.0)