1. Another private data leak, this time by Hackney Council

    News has just hit the press of a leak of a significant amount of private data by Hackney Council in a Freedom of Information response to our WhatDoTheyKnow website.

    This is a problem we have been warning about for some time. Islington Council were fined £70,000 for a similar incident in 2012. In light of this fresh incident we again urge all public authorities to take care when preparing data for release.

    Note: we understand all affected residents should have received a letter from Hackney Council. If you have any concerns please contact them or the Information Commissioner’s Office.

    As with the Islington incident, the information was in parts of an Excel spreadsheet that were not immediately visible. It was automatically published on 14th November when Hackney Council sent it in response to a Freedom of Information request, as part of the normal operation of the WhatDoTheyKnow website. All requests sent via the website make it clear that this will happen.

    This particular breach involved a new kind of hidden information we hadn’t seen before – the released spreadsheet had previously been linked to another spreadsheet containing the private information, and the private information had been cached in the “Named Range” data in the released spreadsheet.

    Although it was not straightforward to access the information directly using Excel, it was directly visible using other Windows programs such as Notepad. It had also been indexed by Google and some of it was displayed in their search previews.

    The breach was first hit upon by one of the data subjects searching for their own name. When they contacted us on 25th November to ask about this, one of our volunteers, Richard, realised what had happened. He immediately hid the information from public view and notified the council.

    We did not receive any substantive response from the council and therefore contacted them again on 3rd December. The council had investigated the original report but not understood the problem, and were in fact preparing to send a new copy of the information to the WhatDoTheyKnow site, which would have caused the breach to be repeated.

    We reiterated what we had found and advised them to consult with IT experts within their organisation. The next day, 4th December, we sent them a further notification of what had happened, copying the Information Commissioner’s Office (ICO). As far as we are aware, this was the first time the ICO was informed of the breach.

    From our point of view it is very disappointing that these incidents are still happening. Freedom of Information requests made via WhatDoTheyKnow are a small fraction of all requests, so it is very likely that this kind of error happens many more times in private responses to requesters, without the public authority ever becoming aware.

    Our earlier blog post has several tips for avoiding this problem. These tips include using CSV format to release spreadsheets, and checking that file sizes are consistent with the intended release. Either of these approaches would have averted this particular breach.

    We would also urge the ICO to do as much as possible to educate authorities about this issue.

  2. Open Source: trying to make it more open

    Hopeful Helping Hands by Matt Katzenberger

    This month we released a new version of FixMyStreet. Amongst the new features, fixes, and thingamajigs were some small improvements added by two volunteers, Andrew and Andy.

    Even though these are not core pieces of functionality — in fact, precisely because they are not — we want to draw your attention to why they were included, and why this is a Very Good Thing. And perhaps, if you’re a coder who wants to put something into an Open Source project but hasn’t quite found a way in, Andrew and Andy’s work will nudge you into becoming a contributor too.

    One of the axioms of Open Source is that, because anyone can read the source code, in theory anyone can contribute to it. In practice, though, it’s not really as simple as that. Both ends of the “anyone can contribute” idea require effort:

    • Before contributing to a project of any complexity (as we hope you want to do), there’s often a lot to learn, or figure out, before any work can even begin;
    • Before accepting contributions to such a project (keen as we are to do so), there’s an overhead of testing, checking, and managing the incoming code.

    The ugly real world

    The basic issue here is that software is complex — no matter how well-written, tested and documented program code is, if the problem it’s solving is in the real world, it’s not going to be simple.

    This is especially true of anything used by the public, because often you can only make things seem simple at the front (such as a clean web interface or “user journey”) by working hard behind the scenes with data structures and processes that handle the underlying complexity. It’s inevitably true of any projects which have been developed over time — programmers like to use the term “legacy code” to describe anything that wasn’t written then way they’d choose to write it now.

    Often the problems that software is solving are not quite as obvious as they first appear. At mySociety we’ve got a wealth of experience and actual usage data that ultimately changes the way we build, and develop, our platforms. We understand the fields we work in well (technically, the nerds like to call these the “problem domain”), whether it’s governmental practice or civic user behaviour, and that’s often knowledge that’s not encapsulated anywhere in the program code.

    Furthermore, any established platform must protect against the risk that new changes break old behaviour — something that regression testing is designed to catch. This is especially important on platforms like FixMyStreet or Alaveteli where the software is already running in multiple installations.

    This is why we have a team of full-time, experienced, and (thanks to our rigorous recruitment process) talented programmers who can invest the time and effort to be familiar with all these things when they set to work coding.

    But this builds up to an impediment: sensitivity to any of these issues is enough to make anyone think twice about simply forking our code and starting to hack on it for us.

    How it sometimes works

    In practice, then, how does anything get contributed? How come it doesn’t all get written by our own coders?

    The answer is, of course, we do work with major contributors outside our own team (have a look at the activity on our github repos to see them) — but it always requires a period of support and on-line discussion both before and during the process. There’s also the business of testing, and sometimes politely pushing back on, pull requests (which is how code contributions are submitted). But the fact of the matter is that this is only possible for people who are willing to spend time familiarising themselves with the specific code, technologies, and practices that we’re using on that project. These tend to be hard-code devs, and — here’s the point — they’re always experienced Open-Sourcers: this will never be the first time they’ve worked on such a project.

    Which is where the little features come in.

    The joy of small

    We noticed this problem — that contributing code to our projects is simply not easy for us or for contributors. Importantly, it’s not just us: it’s Open Source everywhere. But we can’t simply dismiss the opportunity for contribution. We want to encourage coders to do this, because we believe that Open Source is intrinsically a good thing.

    We do two things to make it easier to contribute:

    • We identify small features that a coder can approach without a full understanding of the code and the problem domain;
    • We help people (like you!) get started by opening up a laptop at our weekly meetups.

    The first of these seems obvious now: when we add issues (an idea for a new feature, or maybe a bugfix) to our github repos, if we think they’re candidates for manageable, isolated work, we tag them with the label: Suitable for volunteers (like this).

    Often these turn out to be “nice-to-haves” that one of our full-time devs can’t be pulled off more pressing problems to add just now. (Case in point: Andrew added a date-picker to the FixMyStreet admin stats page, and three of our own staff had stumbled upon and applauded the difference it had made within a week of it going live).

    It means it’s much easier for you to get involved, because often it’s a little, isolated piece of code. And it’s much more manageable for us, because the change you’ll be submitting is also isolated.

    So if you’re looking for something to tackle, pick one of those issues, and let us know (just to check nobody else has baggsied it already). Fork the repo, cut the code, write the tests, submit a pull request!

    But wait — if that last paragraph made you gulp, here’s the second thing we do: meetups. Of course, this is less helpful if you can’t make it to London on Wednesdays, but the concept is sound. Put simply, if there is a barrier to entry to diving in, and if one-on-one time with a dev, and some pizza, is what it takes to overcome that, it’s time well spent for you to come and see us.

    Not 100% confident with git? Not sure when db/schema.sql gets used or how we like to handle migrations? No problem: we’re happy to guide you.

    You?

    If this has struck a chord with you — you’d love to be an Open Source contributor one day, and you think mySociety projects make the world a better place — perhaps you should take a poke in our repos, or come along to a meetup. Start small, but do start.

    Oh, and Andrew and Andy — thanks guys ;-)

    More about volunteering for mySociety

    Photo by Matt Katzenberger (CC)

  3. Where to meet mySociety

    For an organisation whose members normally work from home, we’ve been pretty sociable recently, with meet-ups, conferences, and our annual retreat. We’re glad to discover that we haven’t actually lost the ability to communicate face to face…

    If you’d like to come and sample our sharply honed social skills for yourselves, there are a number of opportunities still to come.

    Every Wednesday: London meet-ups

    Jed and Firefox[Above : mySociety designer Jed, chilling in front of the Mozilla Firefox]

    If you’re in London, do feel free to drop by and say hello, any Wednesday from 6:00 pm – 9:00 pm. We meet at the Mozilla London space – and there are often other interesting things going on too.

    Meet-ups are not just for coders – they’re for anyone who would like to talk more about mySociety projects or the wider eDemocracy field. On October 30th, we’re tying in with the Open Government Partnership event; you’re welcome to attend then or any other week.

    Fancy coming along? Add your name to our Lanyrd pages here.

    mySociety and Mozilla meet-up

    [Above: Our meet-ups are not always this busy! On this night, we happened to coincide with a Mozfest planning event.. speaking of which, see below]

    25th – 27th October: Mozfest

    Mozfest in Ravensbourne, London, is Mozilla’s annual innovative open web event for ‘technologists and creators’.

    The event kicks off on the night of Friday 25th with a Science Fair. We’ll be there, showing our wares – in this case, we’ll be hoping to meet many of the internatonal attendeees and let them know about our open source software. But if you’re not an international attendee, you should totally swing by and say hello too.

    30th October: Edinburgh

    The next non-London mySociety meet-up will be in Edinburgh – watch this blog, our Twitter stream and Facebook page for details of precisely where (it’ll be a nice, central pub that serves food… suggestions are welcome).

    That’s in advance of our attendance at the Channel Shift conference – but you don’t have to be a council employee to drop in. Come and share a pint and have a chat, whichever aspect of our work interests you.

    20th November: Online Information conference

    mySociety’s Director Tom will be giving the keynote presentation at the Online Information conference, the theme of which is “adapting to disruptive technologies and creating value with people, platforms and information”. Feel free to grab Tom afterwards for a chat!

    4th December: Manchester

    As with Edinburgh, we’re pitching up in Manchester for a Channel Shift conference, and will be taking the opportunity to mingle with lovely locals the night before. Again, pub suggestions are more than welcome.

    We hope to see you soon at one of these events. And, if you’re wondering what we look like, well, you’re in luck. At our recent retreat we took a photo of the entire team (plus a few guests). Here we are in all our glory – click to see a larger version, if you dare.

    mySociety team October 2013
  4. Transparency in policing – WhatDoTheyKnow volunteer talks to ACPO

    Police by Aaron van Dorn

    Many mySociety projects rely on a team of volunteers to keep them going. FixMyTransport, WhatDoTheyKnow and Pledgebank may look like very simple sites that run themselves, but the truth is that there’s a lot of human intervention going on behind the scenes, keeping the wheels oiled.

    Our volunteer teams deal with masses of site admin, they discuss policies and future development, and they give advice to our users. They may also go and talk about our projects in the wider community, and this is what WhatDoTheyKnow volunteer, Richard Taylor, did recently when he addressed the Association of Chief Police Officers at the “Transparency in UK Policing” event.

    Richard has written about his experience here; I am linking to it because, as well as giving a good introduction to WhatDoTheyKnow within a policing context, it also explains exactly what sort of work the WhatDoTheyKnow volunteers do routinely, and the kind of issues that are discussed within the team. It might just make you value our volunteers more, or it might pique your interest in becoming one yourself.

    If that latter applies, you can find out more about volunteering for WhatDoTheyKnow here, or about the ways you can help across all mySociety projects here. But either way, I encourage you to go and read Richard’s post.

    Photo by Aaron van Dorn (CC)

  5. WhatDoTheyKnow now 6% in Welsh

    Helô!

    Alaveteli (the software that runs WhatDoTheyKnow) is capable of being translated into any language, and we’ve finally switched on the ability to use the website in Welsh today. Many apologies for the long wait as this has been on our to-do list for well over 2 years…

    As you can see, we don’t yet have a complete Welsh translation, and it’s just a start:  we’ve done the help pages, and around 6% of the rest.  To take a look at what’s been done, just click the “Cymraeg” link at the top of any page.

    We’d love it if you could help us get to 100% by adding translations (or correcting any mistakes we’ve made!) at Transifex. You can read more about working with translations for Alaveteli, here and here, or just get in touch if you need a helping hand getting started or have any further questions.

    And finally, a massive thank you & diolch to the translators who have already helped us get this far!

  6. mySociety Launches FixMyStreet Platform Version 1.0 – Testers and Translators Sought

    FixMyStreet logo (square)Today sees the official launch of FixMyStreet’s open source codebase as a proper tool that we hope people will want to deploy in cities and countries around the world. It is based on FixMyStreet.com which we believe is the most usable, most mature street problem reporting tool in the world, but which is only available to British users.

    We’re shouting about this launch a bit because we need your help to make the service ever better. First, we need feedback from programmers about whether we’ve got the install process right – whether it’s as easy and clear as we want it to be. And for non-coders who want to get involved, we want to ask for help with the process of translating the site’s text into different languages.

    Over the years there have been many copies of FixMyStreet set up in many countries, often using the site’s original name, but always written by developers from scratch. We’re delighted to have inspired people, but all too often the people trying to build copies have stumbled as they realise just how hard it is to build a tool like this with the polish that users expect. We think that people everywhere would be better off if they could have a local FixMyStreet that was really usable, and really connected to the right people.

    So we’re very happy to be able to open up a codebase that has been extensively modified in the last year, to help users around the world manage easy, successful deployments. Steps we have taken include:

    • Putting the translation text into Transifex, so that non-technical translators can get started whenever they feel like it
    • Developing Amazon Machine Images so people who want to tinker can get started in the minimum possible time
    • Rewriting the entire codebase in order to make it a less confusing installation
    • Building a global version of our MapIt political boundaries web service, so you can get going without having to wrestle administrative data out of your government before you get started.

    Plus with the help of the wonderful OpenStreetMap, you can get maps without licensing hassles too.

    Calling it version 1.0 is our way of saying two things. First, that the tool still has a lot of evolution left to do, and a long way to go before it is as good as we want it to become. But more ambitiously, calling it 1.0 is also our way of saying that it’s no longer just a codebase dumped into Github. It’s a real open source project, which we plan to support, and which we hope will make a real difference in the lives of ordinary people. Check it out.

  7. Unofficial Transcripts: mySociety is seeking councillors, council officers, local activists and hyperlocal bloggers interested in Hansards at the local level

    One of the key differences between the UK’s national parliament and its local governments is that Parliament produces a written record of what gets said – Hansard.

    This practice – which has no actual legal power – still has a huge impact on successful functioning of Parliament. MPs share their own quotes, they quote things back to one-another, journalists cite questions and answers, and every day TheyWorkForYou sends tens of thousands of email alerts to people who want to know who said what yesterday in Parliament. Without freely available transcripts of Parliamentary debates, it is likely that Parliament would not be anything like as prominent an institution in British public life.

    No Local Hansards

    Councils, of course, are too poor to have transcribers, and so don’t produce transcripts. Plus, nobody wants to know what’s going on anyway. Those are the twin beliefs that ensure that verbatim transcripts are an exceptional rarity in the local government world.

    At mySociety we think the time has come to actively challenge these beliefs. We are going to be building a set of technologies whose aim is to start making the production of written transcripts of local government meetings a normal practice.

    We believe that being able to get sent some form of alert when a council meeting mentions your street is a gentle and psychologically realistic way of engaging regular people with the decisions being made in their local governments. We believe transcripts are worth producing because they show that local politics is actually carried out by humans.

    The State of the Art Still Needs You

    First, though – a reality check. No technology currently exists that can entirely remove human labour from the production of good quality transcripts of noisy, complicated public meetings. But technology is now at a point where it is possible to substantially collapse the energy and skills required to record, edit and publish transcripts of public meetings of all kinds.

    We are planning to develop software that uses off-the-shelf voice recognition technologies to produce rough drafts of transcripts that can then be edited and published through a web browser. Our role will not be in working on the voice recognition itself, but rather on making the whole experience of setting out to record, transcribe and publish a speech or session as easy, fast and enjoyable as possible. And we will build tools to make browsing and sharing the data as nice as we know how. All this fits within our Components strategy.

    But mySociety cannot ourselves go to all these meetings. And it appears exceptionally unlikely that councils will want to pay for official transcribers at this point in history. So what we’re asking today is for interest from individuals – inside or outside councils – willing to have a go at transcribing meetings as we develop the software.

    It doesn’t have to be definitive to be valuable

    Hansard is the record of pretty much everything that gets said in Parliament. This has led to the idea that if you don’t record everything said in every session, your project is a failure. But if Wikipedia has taught us anything, it is that starting small – producing little nuggets of value from the first day – is the right way to get started on hairy, ambitious projects. We’re not looking for people willing to give up their lives to transcribe endlessly and for free – we’re looking for people for whom having a transcript is useful to them anyway, people willing to transcribe at least partly out of self interest. We’re looking for these initial enthusiasts to start building up transcripts that slowly shift the idea of what ‘normal’ conduct in local government is.

    Unlike Wikipedia we’re not really talking about a single mega database with community rules. Our current plans are to let you set up a database which you would own – just as you own your blog on Blogger or WordPress, perhaps with collaborators. Maybe you just want to record each annual address of the Lord Mayor – that’s fine. We just want to build something that suits many different people’s needs, and which lifts the veil on so much hidden decision making in this country.

    Get in touch

    The main purpose of this post is to tell people that mySociety is heading in this direction, and that we’d like you along for the ride. We won’t have a beta to play with for a good few months yet, but we are keen to hear from anyone who thinks they might be an early adopter, or who knows of other people who might want to be involved.

    And we’re just as keen to hear from people inside councils as outside, although we know your hands are more tied. Wherever you sit – drop us a line and tell us what sort of use you might want to make of the new technology, and what sort of features you’d like to see. We’ll get back in touch when we’ve something to share.

  8. A Private Data Leak by Islington Council – mySociety’s Statement

    The local press in Islington has just reported the accidental release of quite a bit of sensitive personal data by Islington council.

    One of our volunteers, Helen, was responsible for spotting that Islington had made this mistake, and so we feel it is appropriate to set out a summary of what happened, to inform journalists and citizens who may be interested.

    Note – Concerned residents should contact Islington Council or the Information Commissioner’s Office.

    On 27th May a user of our WhatDoTheyKnow website raised an FOI request to Islington Borough Council. On the 26th June the council responded to the FOI request by sending three Excel workbooks. Unfortunately, these contained a considerable amount of accidentally released, private data about Islington residents. In one file the personal data was contained within a normal spreadsheet, in the two other workbooks the personal data was contained on four hidden sheets.

    All requests and responses sent via WhatDoTheyKnow are automatically published online without any human intervention – this is the key feature that makes this site both valuable and popular. So these Excel workbooks went instantly onto the public web, where they seem to have attracted little attention – our logs suggest 7 downloads in total.

    Shortly after sending out these files, someone within the the council tried to delete the first email using Microsoft Outlook’s ‘recall’ feature. As most readers are probably aware – normal emails sent across the internet cannot be remotely removed using the recall function, so this first mail, containing sensitive information in both plain sight and in (trivially) hidden forms remained online.

    Unfortunately, this wasn’t the only mistake on the 26th June. A short while later, the council sent a ‘replacement’ FOI response that still contained a large amount of personal information, this time in the form of hidden Excel tabs. As you can see from this page on the Microsoft site , uncovering such tabs takes seconds, and only basic computer skills.

    At no point on or after the 26th June did we receive any notification from Islington (or anyone else) that problematic information had been released not once, but twice, even though all mails sent via WhatDoTheyKnow make it clear that replies are published automatically online. Had we been told we would have been able to remove the information quickly.

    It was only by sheer good fortune that our volunteer Helen happened to stumble across these documents some weeks later, and she handled the situation wonderfully, immediately hiding the data, asking Google to clear their cache, and alerting the rest of mySociety to the situation. This happened on the 14th July, a Saturday, and over the weekend mySociety staff, volunteers and trustees swung into action to formulate a plan.

    The next working day, Monday 16th July, we alerted both Islington and the ICO about what had happened with an extremely detailed timeline.

    The personal data released by Islington Borough Council relates to 2,376 individuals/families who have made applications for council housing or are council tenants, and includes everything from name to sexuality. It is for the ICO, not mySociety, to evaluate what sort of harm may have resulted from this release, but we felt it was important to be clear about the details of this incident.

  9. New MapIt Global: An Administrative Boundaries Web Service for the World

    Introducing MapIt Global

    All of us at mySociety love the fact that there are so many interesting new civic and democratic websites and apps springing up across the whole world. And we’re really keen to do what we can to help lower the barriers for people trying to build successful sites, to help citizens everywhere.

    Today mySociety is unveiling MapIt Global, a new Component designed to eliminate one common, time-consuming task that civic software hackers everwhere have to struggle with: the task of identifying which political or administrative areas cover which parts of the planet.

    As a general user this sort of thing might seem a bit obscure, but you’ve probably indirectly used such a service many times. So, for example, if you use our WriteToThem.com to write to a politician, you type in your postcode and the site will tell you who your politicians are. But this website can only do this because it knows that your postcode is located inside a particular council, or constituency or region.

    Today, with the launch of MapIt Global , we are opening up a boundaries lookup service that works across the whole world. So now you can lookup a random point in Russia or Haiti or South Africa and find out about the administrative boundaries that surround it. And you can browse and inspect the shapes of administrative areas large and small, and perform sophisticated lookups like “Which areas does this one border with?”. And all this data is available both through an easy to use API, and a nice user interface.

    We hope that MapIt Global will be used by coders and citizens worldwide to help them in ways we can’t even imagine yet. Our own immediate use case is to use it to make installations of the FixMyStreet Platform much easier.

    Thanks OpenStreetMap!

    We’re able to offer this service only because of the fantastic data made available by the amazing OpenStreetMap volunteer community, who are constantly labouring to make an ever-improving map of the whole world. You guys are amazing, and I hope that you find MapIt Global to be useful to your own projects.

    The developers who made it possible were Mark Longair, Matthew Somerville and designer Jedidiah Broadbent. And, of course, we’re also only able to do this because the Omidyar Network is supporting our efforts to help people around the world.

     

    From Britain to the World

    For the last few years we’ve been running a British version of the MapIt service to allow people running other websites and apps to work out what council or constituency covers a particular point – it’s been very well used. We’ve given this a lick of paint and it is being relaunched today, too.

    MapIt Global is also the first of The Components, a series of interoperable data stores that mySociety will be building with friends across the globe. Ultimately our goal is to radically reduce the effort required to launch democracy, transparency and government-facing sites and apps everywhere.

    If you’d like to install and run the open source software that powers MapIt on your own servers, that’s cool too – you can find it on Github.

    About the Data

    The data that we are using is from the OpenStreetMap project, and has been collected by thousands of different people. It is licensed for free use under their open license. Coverage varies substantially, but for a great many countries the coverage is fantastic.

    The brilliant thing about using OpenStreetMap data is that if you find that the boundary you need isn’t included, you can upload or draw it direct into Open Street Map, and it will subsequently be pulled into MapIt Global.  We are planning to update our database about four times a year, but if you need boundaries adding faster, please talk to us.

    If you’re interested in the technical aspects of how we built MapIt Global, see this blog post from Mark Longair.

    Commercial Licenses and Local Copies

    MapIt Global and UK are both based on open source software, which is available for free download. However, we charge a license fee for commercial usage of the API, and can also set up custom installs on virtual servers that you can own. Please drop us a line for any questions relating to commercial use.

     Feedback

    As with any new service, we’re sure there will be problems that need sorting out. Please drop us an email, or tweet us @mySociety.

  10. Explore new areas with mySociety websites

    This post was written by mySociety volunteer Peter Dixon, who is part of the FixMyTransport team.

    Checking the Map by Shaun Dunmall

    There are many reasons nowadays for you to travel across the UK for business, with meetings and relocations being a key reason. Both have affected my personal circumstances within the past few months, so I felt it would be beneficial for me to show how I had used FixMyTransport and FixMyStreet to see more of the areas I am visiting or relocating to.

    One of the biggest frustrations when arriving at a hotel on business is that you can be stranded in a strange town or city with no idea about what is in the area. Once you have factored in dinner, the rest of the time is spare and very few people enjoy being stranded in a hotel with only a few TV channels to entertain.

    To discover an area, you need to have a look round and a purpose for making a journey can make it easier to undertake a gentle stroll.

    When faced with this on a recent trip to the West Midlands, I used FixMyStreet and FixMyTransport to locate issues that were in the area around the hotel and planned a quick walk that allowed me to look at issues that had not been marked as fixed.

    As a result of this walk, I was able to mark a couple of the reports as fixed and update some of the others. This doesn’t just limit you to walking, a cycle or a drive can be a great stress reliever for some and a reason to do them makes it so much easier.

    I have recently moved house too, and both of the websites provided a great opportunity to explore my new local area. To relieve the boredom of endless housing estates, I used the two websites to find something to look at when having an explore and added new issues as I looked for the existing issues. It’s great to see things getting fixed and know that you have already added to your new community.

    So when you are next in a new area and looking for something to do, log on to FixMyStreet or FixMyTransport and see what you can add to the local community.

     

    Image credit: Checking the map by Shaun Dunmall.