1. Accessibility ABCs – a practical toolkit for the global civic tech community

    A starting point for making civic tech more accessible

    Commissioned by the TICTeC Labs programme, Technoloxia in Tunisia have created a practical accessibility toolkit for the global civic tech community.

    At our second Civic Tech Surgery in February 2022, we discussed ensuring that civic tech is accessible – how can we lead and popularise best practice? The subsequent Action Lab working group agreed to commission the creation of a toolkit or resource to support civic tech practitioners in making their work more accessible.

    The subgrant was awarded to Technoloxia to create a beginners’ guide to accessibility. Technloxia are a training provider who specialise in digital accessibility for different audiences including civil society organisations and tech practitioners. The team working on this project included people with disabilities and trained practitioners, who worked with a focus group of users with different accessibility needs to review the material and provide feedback.

    With this guide, Technoloxia look to provide a simple primer and introduce the subject while staying practical and action-oriented. This guide is in no way exhaustive but is a starting point for a larger conversation.

    Step-by-step guides to better accessibility

    The guide starts by explaining basic concepts and principles and then presents best practices by examining case studies. After each case study, the guide highlights a few potential challenges and how best to deal with these. It provides you with questions to ask to check whether your work is accessible, and always centres the people using the services, reminding us that accessibility goes beyond ‘technical accessibility’ to the ways in which we communicate and interact around our work.

    An accessible accessibility guide

    The guide is freely available on our website, to download as a PDF and as an audio file to increase the accessibility of the information itself. Please do download it and/ or pass it on to any other contacts who might find it useful: this guide will have most impact when it is widely used.

    —-

    TICTeC Labs is our hands-on programme for fixing some of the prevalent problems in civic tech, supported by the National Endowment for Democracy. Each TICTeC Lab begins with a public discussion – Civic Tech Surgery – on a topic affecting the civic tech community, followed by an Action Lab, a working group who meet to discuss the challenges and commission some work to help provide solutions. To find out more about the TICTeC Labs programme and the work being produced following the series of Civic Tech Surgeries, see the TICTeC website or sign up for email updates.

  2. How can civic tech work effectively with public and private institutions?

    The first TICTeC Labs subgrant project provides practical examples

    How has civic tech helped protect the health of a small rural community in Chile, engaged citizens in decisions about their local areas in China, improved the electricity supply to a village in Kyrgyzstan and assisted people with visual impairments to take part in participatory budgeting in Argentina?

    This month sees the first output from our TICTeC Labs subgrants.

    TICTeC Labs is our hands-on programme for fixing some of the prevalent problems in civic tech, supported by the National Endowment for Democracy. Each TICTeC Lab begins with a public discussion – Civic Tech Surgery – on a topic affecting the civic tech community, followed by an Action Lab, a working group who meet to discuss the challenges and commission some work to help provide solutions. 

    Tackling the challenges

    At the first Civic Tech Surgery, in October 2021, the challenges of public-private civic tech projects, as well as possible solutions to tackle them, were discussed by Aline Muylaert of CitizenLab, Amanda Clarke of Carleton University, Gabriella Razzano of OpenUp in South Africa and Ebtihaj Khan from Code for Pakistan, with valuable input from our Surgery attendees. 

    Action Lab #1 then convened to decide what would help the global civic tech community to work more effectively with public and private institutions. They agreed to commission a piece of work that showcases examples of where civic tech interventions have resulted in tangible improvements and benefits for governments/public institutions and their citizens, aiming to promote the benefits of civic tech and inspire and motivate government actors to start similar civic tech projects in their contexts. 

    Showcasing successful projects

    The Action Lab #1 subgrant was awarded to People Powered, who approached the organisations who were highly rated on their digital participation platform to provide examples where their work has resulted in clear improvements and benefits for governments, institutions, and communities.

    The case studies all include key lessons learned and recommendations on how to use digital platforms effectively:

    To find out more about the TICTeC Labs programme and the work being produced following the series of Civic Tech Surgeries, see the TICTeC website or sign up for email updates.

  3. Notes from TICTeC Civic Tech Surgery #6: Civic tech in hostile environments

    Last week we convened the sixth and final (at least for now) online TICTeC Civic Tech Surgery, our hands-on programme for fixing some of the prevalent problems in civic tech.

    Each TICTeC Lab begins with a public discussion on one topic area affecting the civic tech community. Interested parties can then apply to take suggested ideas forward in a smaller working group, building solutions with the aid of a grant.

    This time, the discussants looked at the challenges and rewards of creating civic tech within hostile environments, from war zones to dictatorships; examined what ‘peacetech’ means and whether it can be applied more broadly; and then discussed how a small grant might best be deployed to help those working for good despite tough external factors.

    Discussants were Yolanda Booyzen, Communications Coordinator at HURIDOCS, joining us from South Africa; Julie Hawke, Digital Peacebuilding Lead at Build Up speaking from the US; and Teona Tomashvili, co-founder and Project Lead at ForSet in Georgia.

    For a high-level view, read on. We’ve attempted to capture all the ideas discussed, but if you’re keen not to miss anything, access the notes from the meeting, as well as the full recording of the session and the AI-generated transcript.

    Problems

    A summary of the issues identified during the chat and by the audience.

    • Security: Both people and information must be kept secure when working in hostile environments.
    • Practical and logisitcal problems: Stable internet connections and electricity supplies can’t be relied on; roads may be poor and organisations may need to work across large or difficult-to-reach areas; there may be language barriers.
    • Time: Issues with time expectations manifest themselves in a variety of ways; for example –
      • The documentation of atrocities may take longer than the period in which funders expect to see results;
      • Organisations may need to react more quickly to fast-changing events than tech developers are used to.
    • Socio-cultural factors:
      • Organisations have to work in hostile online environments which also foster mis- and disinformation; hate speech, algorithmic profile targeting and polarisation.
      • In the real world, they may be battling electoral fraud and a non-independent media that is under political pressure.
    • Lack of political will: Trying to run a service that is helpful to citizens, such as an Alaveteli-based FOI service, is difficult without government co-operation and this leads to a lack of open data for civic technologists to work with.

    Possible solutions

    • Create networks of grassroots organisations working in the same or similar areas, online if that is safer.
    • Make longlasting and authentic relationships with the organisations working on the ground; not just partnerships for the duration that the funding is available.
    • Base your services or software on the actual needs of the people you’re making it for. Listen to them before you begin. They might not even need software: it might be that they need connections, or training, instead. The objectives come first, before the tech.
    • Ensure that the safety of people and security of information are prioritised.
    • Build software so that it works offline for example by storing data locally on a device and allowing the user to upload it when they come back to somewhere with wifi.
    • Often the way forward is to use or repurpose existing software in new contexts. You don’t necessarily have to see yourself as a creator of ‘peacetech’ to be providing a technology that fosters peace.
    • Don’t forget that people in hostile environments need psychological support as well as technological tools. A sense of humour is also important.
    • Consider giving money to people other than ‘the usual suspects’, directly and without strings. Take more risks.

    How the grant could help

    Some ideas for spending (and administering) the grant.

    • Consult the organisations over what they really need.
    • A handbook listing ways to work and what not to do in hostile environments.
    • The organisations that need the most help are not always fluent in English. Consider providing a contact that can help them through the grant process.
    • Consider not requiring any proposals or reports, as that uses up the valuable resource of the organisations bidding for the money, and takes up some of the money you’re granting in terms of their time.

    Action lab

    Some of this discussion also took place on Padlet and you can see more ideas there.

    We are now inviting people to join the Action Lab working group, which will comprise up to six people who are keen to use this discussion to inform the group as they pin down how the grant will be spent.

    To keep an eye on this progress, and to know more about the next Surgery, see the TICTeC website or sign up for email updates.

  4. Notes from TICTeC Civic Tech Surgery #5: Learning from climate action

    Last week saw us come together for the fifth online TICTeC Civic Tech Surgery, our hands-on programme for fixing some of the prevalent problems in civic tech.

    Each TICTeC Lab begins with a public discussion on one topic area affecting the civic tech community. Interested parties can then apply to take suggested ideas forward in a smaller working group, building solutions with the aid of a grant.

    This time, the discussants examined issues faced by those tackling the climate emergency with civic tech: what are some of the blockers they face, how can these be overcome, and what could a small grant do to help with one or more of those challenges?

    Discussants were Laura Brown, Chief Marketing Officer of ISeeChange, Jacopo Ottaviani, Chief Data Officer at Code for Africa and Laurence Watson, Head of Technology at Subak.

    For a high-level view, read on. We’ve attempted to capture all the ideas discussed, but if you’re keen not to miss anything, access the notes from the meeting, as well as the full recording of the session and the AI-generated transcript.

    Problems

    A summary of the issues identified during the chat and by the audience.

    Data and understanding

    Access to data – there is a lot of relevant data out there, but much of it is behind paywalls, expensive, or relies on an understanding of jargon. It is difficult to get reliable data for many areas that are needed.

    People aren’t experts: To what extent do you need to hold their hands and tell them what to do with complex datasets? The very people who are impacted by climate change impacts do not understand the terminology: climate communication should be localized for people to understand and get involved in the fight.

    Experts in climate data aren’t experts in communications – they need to learn how (or employ staff) to make their messaging easier for those at the receiving end. As a techie, it’s relatively easy to build solutions, but there’s a whole different skillset involved in publicising them and getting people onboard with them.

    Apathy and mistrust

    There’s general apathy from the public over a problem that seems too big or difficult to solve, or which has ben talked about for such a long time with no seeming progress.  People think they’ve heard it all before, and don’t believe this time will be any different. They also don’t think small local changes can make enough of a difference.

    Mistrust of government: the diminishing levels of trust, especially in national government, affects how people regard the data they provide (and possibly the data provided by all authorities).

    Governments shift responsibility between levels and governments are complex to navigate.

    It’s hard to persuade people to make difficult changes  – it’s easy enough to suggest them, but harder for tech to push them to actually see it through. The challenge is in getting people to accept short term inconvenience or risk, for a long term (and often non-individual) return. Incentives are tricky to identify and then communicate.

    The public has a short attention span and climate is a longterm, slow burn issue.

    Ways of working

    Startups also tend to work to short timescales and need to see quick results.

    NGOs don’t work together: there may be infighting as NGOs jostle for the same resources, which wastes their energy and disregards opportunities for working together. There are many organisations  working on similar-but-different solutions, making for a lot of wasted/duplicated effort. Non-profits often are funded for very specific things that they can deliver individually, so they are not incentivised to put effort into working with one another.

    Too many projects have no Theory of Change – they’re just created because it seemed like a good idea.

    It is difficult to measure impacts when asking people to take action in the real world. Particularly for projects that aim to create or open up information that could be used by a wide variety of stakeholders

    Societal issues

    Citizen action can only go so far – governments need to lead the way with legislation.

    Dis- and mis-information from climate denialists makes the job harder. The for-profit practices of social media and mass media are amplifying division. For all the energy and money going into advocating issues and their solutions, there seems to be an effective amount of money and energy preventing those solutions.

    Logistics

    Access: In countries with poor Internet coverage, there is a very basic problem of poor connectivity. This makes all sorts of things difficult, but the example given was about the difficulties of journalists in central Africa accessing training resources.

    Financial stability of newsrooms in Africa – many are relying on grants, which is fine for the short term, but can pose problems for sustainability.

    Trying to train up people with differing levels of experience: for example, training journalists who might not have used Excel before, in the same group as people with a bit more expertise.

    Possible solutions

    Making data accessible

    Employ data guides – make experts visible and available (perhaps at set times). These people could aid less experienced people in how to use complex data, like a reference librarian.

    Distil expert views and make them available so that people can understand them without ploughing through masses of data or content.

    Humanise the data – journalists can portray the human stories behind the facts and figures. See Lungs of the Earth and vox.com for some great examples; animations can be appealing and Johnny Harris from Vox does explainer videos that show how these can be made cheaply.

    Reaching people with meaningful messages

    If only a small proportion of people are likely to act, speak to those people. Find the ‘champions’ and don’t worry about communicating to the others just yet – they may follow on.

    Put attention on to those living low-carbon or low-plastic lifestyles, rather than shaming them. For some reason, we as a society seem to have taken this path with plant-based diets (influencers have led the way in normalising veganism) but not with other climate-friendly practices.

    Go where the people are – if that means learning how to utilise TikTok, the most-used social channel at the moment, so be it! Learn how to visualise data and include robust and useful climate change information within the TikTok vernacular.

    Games that help us envision the future: There is a disconnect between local discussions on local issues and the big changes that are coming, ‘like the end of the private motor car that in 15 years will be no more relevant than the horse and cart’. Could games help people understand?

    Roadshows Done well, a travelling event with a single message can be very effective.

    Hyperlocal webinars Match local interest community groups with experts in their area, like an e-bike expert talking to cycling groups; a food and growing expert to local gardening groups.

    Systemic change

    We need an effective, overarching law – like GDPR- designed to stamp out mis- and dis-information on the social media platforms.

    Working together

    Open and scaleable solutions When groups create something, they should do so with reuse in mind – create the documentation and support that will make it easy for other groups to pick up and adapt internationally.

    Identify & connect with climate officials working on a topic internationally

    Collaborate internationally or cross-country with other initiatives to collect data.

    Winning elections: Encourage more people to stand for election on a climate platform.

    How the grant could help

    Some ideas for spending the grant.

    Develop the results.org model for mobilising people, with an emphasis on climate.

    Create a model example for how to respond to your council’s Climate Action Plan that people could use as a template.

    Financial support for a data librarian who is available at set times of the week.

    Recruit, train and support ‘community climate champions‘ based in research teams, policy units, universities etc. We couldn’t fund this long term but could dedicate seed funding for an agency to pilot the idea.

    Infographics based on Climate Outreach’s work on persuasive language around climate.

    Give grants to college students who will be able to use them efficiently – with a little going a long way.

    Set up a table at climate protests to seed action in  people who are already feeling passionate, eg ask people to write a letter to their MP that you can gather up and send en masse the next day.

    Run a hackathon or challenge for students to come up with new solutions.

    Research into how communications can be used to overcome climate denialism.

    Make climate change data journalism micro-grants in under-reported regions.

    Communications between climate champions and citizens: Help, for example, the local authorities that have declared climate emergencies to engage citizens with their actions so there is mutual understanding, with a combination of engagement software used in public consultation with local data and the psychology used by Climate Outreach to reach different audiences.

    Action lab

    Some of this discussion also took place on Padlet and you can see more ideas there.

    We are now inviting people to join the working group (aka Action Lab), which will comprise up to six people who are keen to use this discussion to inform the group as they pin down how the grant will be spent.

    To keep an eye on this progress, and to know more about the next Surgery, see the TICTeC website or sign up for email updates.

  5. Call for proposals: resources to help train organisations/ the public in accessing good quality data

    In one sentence

    TICTeC Action Lab #3 is looking for an individual, organisation or joint team to produce resources to help train organisations/ the public in how to access and use good quality data.

    About TICTeC Action Lab #3

    As part of the TICTeC Labs programme, mySociety convened the TICTeC Action Lab #3 working group in order to take ideas raised at Civic Tech Surgery #3 forward, and decide together what piece of work would be useful to commission to help the global civic tech community to overcome common barriers to accessing quality information.

    TICTeC Action Lab #3 is comprised of 7 individuals from across the world, who between them have many years of experience working on civic tech. You can read more about Action Lab #3 members here.

    About this project

    We are looking for resources that can be used to train civic tech practitioners or the public to help them engage with data and with the authorities supplying that data. We recognise that there is value to the civic tech community in training organisational staff and also in better informing the public about accessing data. The proposal could include some initial training sessions, if these can be delivered within the timescale and budget, but the priority is to produce resources which can continue to be used by organisations to increase their knowledge/deliver training.

    This could include:

    • resources that explain the value of open data standards rather than just advocating for open data standards in of themselves
    • training for organisations on engaging with authorities
    • resources for NGOs and organisations on how to engage with authorities
    • signposting to resources for educating the public
    • collating or signposting to existing resources with guidance on how to use these

    These are suggestions and we do not expect any one proposal to cover all of these areas. We are open to different formats for the resource and we welcome innovative ideas about how to deliver the content.

    They are open to different formats for the resource – it doesn’t necessarily need to be a website or guide, and we welcome innovative ideas about how to deliver the content. Above all, we want the work to be as accessible as possible to ensure it can be easily used in practice. We ask applicants to let us know what approach they will take in their application.

    There is up to $3760 USD (inclusive of taxes) available for this work.

    Your application

    If you’re interested in producing this piece of work, then please fill in this application form – the deadline for applications is the end of Thursday 28th July 2022. Applications will be reviewed by the TICTeC Labs team at mySociety, the TICTeC Labs Steering Group and the Action Lab #3 group. Applicants will be notified of the status of their application no later than 24th August 2022. The work will then need to be completed within 8 weeks of the successful applicant being appointed.

    What happens after the project

    We intend to publish the work you produce, credited to you, on the TICTeC and mySociety website, licensed under a Creative Commons licence. We may make some light edits (beyond proofreading) before we publish. You will be free to make publicly available your own version should you wish to, and any other material based on the research you conducted. The project will then be disseminated by TICTeC Action Lab members, the TICTeC Labs Steering group, and the TICTeC community to ensure it’s used as much as possible.

    mySociety will convene a ‘report back’ event at the end of the TICTeC Labs programme to discuss how the programme went and the work commissioned by the programme and its participants. Authors of commissioned work will be invited to attend to present their work.

    Any questions?

    Please send any queries or questions to tictec@mysociety.org.

  6. TICTeC Civic Tech Surgery #4: Storytelling and reach

    Civic Tech Surgery 4 header

    Take part

    Join us this Thursday, 12th May for our next Civic Tech Surgery to discuss the challenges of amplifying civic tech projects and their successes beyond the civic tech community, as well as solutions. Making sure more people know about civic tech projects and their successes remains one of the biggest challenges facing the sector.

    We’re delighted that we’ll be hearing from:

    Our speakers will discuss their experiences of telling the stories of Civic Tech projects and there will also be ample opportunity for attendees to provide their feedback on issues they have faced, and their solutions and ideas. You can share your thoughts on the topic over on this Padlet board, whether you can attend the Surgery or not. These will then be discussed at the Surgery, and then by the subsequent TICTeC Action Lab (aka working group) that will ultimately commission a project to help tackle one or more of the identified common challenges around accessing quality information for civic tech projects.

    About TICTeC Labs

    TICTeC Civic Tech Surgeries are part of mySociety’s TICTeC Labs programme, which aims to address the biggest issues facing the civic tech/digital democracy sector, and enhance the effectiveness and potential impact of civic tech projects. This programme is made possible thanks to support from the National Endowment for Democracy.

    Who are Civic Tech Surgeries for?

    Anyone interested in the use and effectiveness of digital tools to enhance public participation, democracy, transparency and accountability.

    We think the events will be of particular interest to civic tech practitioners and researchers, elected government representatives, civil servants, technology companies, funders and software developers, but anyone interested is welcome to attend.

    Register to attend

    The Civic Tech Surgery will be held virtually on Zoom. You need to register to attend by signing up on this Eventbrite page.

    To hear of future TICTeC events and initiatives first, sign up to our mailing list.

  7. Notes from TICTeC Civic Tech Surgery #3: Accessing quality information for civic tech success

    How can we overcome barriers to accessing good data and documentation?

    Last week, a global audience came together online for the third TICTeC Civic Tech Surgery, our hands-on programme for fixing some of the prevalent problems in civic tech.

    Each TICTeC Lab begins with a public discussion of one topic area affecting the civic tech community. Interested parties can then apply to take suggested ideas forward in a smaller working group, building solutions with the aid of a grant.

    In our third Surgery, the discussants explained the barriers they’ve experienced in accessing good-quality data and information, and then some of the ways they’ve found to meet these challenges, and ideas for what might be missing.

    It was fascinating to learn how similar the issues are, as well as where they diverge, in the several countries represented by our speakers and by the audience.

    This time around, our expert panel comprised Nehemiah Attigah of Odekro in Ghana; Laura Zommer from Chequeado in Argentina; Khairil Yusof representing the Sinar project in Malaysia; Sym Roe of Democracy Club, in the UK; and Nati Carfi of Open Data Charter, in Argentina.

    Notes from the meeting can be seen here, as well as the full recording of the session here and a transcript here, but we’ll summarise the main points in this blog post.

    Problems

    Data is often not in the right format to use digitally or is not machine-readable – documents have to be scanned and then digitised through OCR.

    Officialdom/authorities can be problematic in a number of ways:

    • They might demand unwarranted fees for information;
    • They might be ignorant of legislation such as FOI that requires them to provide information on demand;
    • Laws might be contradictory, for example one law might penalise officials who give out information, while another gives citizens the right to request it;
    • There might a low level of understanding as to how the data could be used;
    • There can be concerns that the data would uncover the authorities’ own corruption;
    • They might stop publishing data or change the format it is in, due to political circumstances;
    • They might work to different deadlines or timescales than is useful for organisations’ needs.

    Even if the data is available, it can be too complex for a non-expert to understand.

    Good open source code that exists might not be suitable for every country’s circumstances.

    Possible solutions

    • When authorities can see the data in use, it’s much easier for them to understand why it’s needed – so resources showing examples of where civic tech is working elsewhere (for example in other countries) or making prototype tools that show what could be done might be a solution.
    • Groups could publish stories in the media about what happens when data stops being published or changes in a way that damages the tools people rely on.
    • Could data sources be archived to provide a permanent home in case the official sources stop publishing them?
    • Educating the public to make them understand data better – through blog posts, podcasts, ‘data translators’ or whatever means.
    • Publishing case studies that explain solutions that haven’t worked, as well as those that have.
    • Training for NGOs and organisations on how to engage with authorities.
    • Training for the public on how to use data.
    • Translating existing guidance on open data standards into languages other than English.
    • Producing resources that explain the value of open data standards rather than just advocating for open data standards in of themselves.
    • Research how access to information laws apply to datasets and how those laws work in practice.

    Action lab

    Some of this discussion also took place on Padlet and you can see more ideas there.

    We are now inviting people to join the working group (aka Action Lab), which will comprise up to six people who are keen to further develop solutions together, for the benefit of the wider civic tech community.

    To keep an eye on this progress, and to know more about the next Surgery, see the TICTeC website or sign up for email updates.

     

  8. We’re keeping events hybrid: will you do the same?

    Suffering from Zoom fatigue? Understandable! We’re all tired of staring into a computer screen, we all miss seeing what people look like from the shoulders down, and we can quite see why some organisations are delighted to be running in-person events again.

    But here’s something worth noting: while the wider world suddenly saw the point of remote events during lockdown, disability activists have been fighting for them for years — long before the pandemic hit. And at mySociety, we’ve come to realise that there are some benefits of virtual events that we shouldn’t be so quick to give up. 

    Opening doors to wider audiences

    Throughout the last couple of years, our events have been freely accessible to those who find travel or in-person meetings difficult. This is no small thing, on all sides. Input from a wide range of viewpoints is valuable, providing lived experience that we might otherwise have missed. 

    Disability isn’t the only reason that people might not be able to, or want to travel. Some are protecting vulnerable housemates or family, and still need to self isolate even if wider society no longer mandates it. 

    Many have made commitments to travel less in the face of the climate emergency. Even if that’s not the case, it now feels odd to travel out of town to an event, giving up hours or even a whole day, when we’re used to joining from the comfort of our own homes. Plus, if an event is just the right fit for your work, but happens to be on a different continent, it’s now perfectly possible to be a part of it. 

    Taking our TICTeC events as an example, in the time we’ve been running them online, we’ve seen participants joining us from around 50 different countries. In person events? It was more like 30.

    Video’s just not the same

    Recordings and transcripts continue to be useful, but let’s face it: ‘a video will be available after the event’ just isn’t the same thing as proper online options for inclusion. People can’t join in, ask questions or be part of discussions if they’re not engaging in real time. 

    Providing a wide range of options for people to attend events, whatever the reason they can or can’t attend in person, means creating flexibility in our spaces. Limited time, energy and/or money are barriers that prevent many marginalised groups from becoming activists, and creating hybrid events help address those barriers.

    A hybrid approach

    Not to say that there aren’t benefits to being in the same room — and providing an option to attend remotely shouldn’t stop organisations from taking the necessary steps to make their venues accessible (we’re looking at you, COP26 conference centre). 

    We miss those in-person moments as much as anyone, and we do still hope to be running real life events in the future. But we’re committing to a hybrid approach and, from now on, we’ll always ensure that, if you’d rather access the event from home, that opportunity will be available. We’re all ears when it comes to the details that will make this work for everyone, so do get in touch if you have ideas.

    In summary, we’ll do our best to ensure that the remote experience is as fulfilling and as close to being in the room as we can make it.

    That’s our commitment — are you doing the same?

     —

    Image – Sigmund

  9. TICTeC Civic Tech Surgery #3: Accessing quality information

    You’re invited

    Join us next Thursday 24th March for our next Civic Tech Surgery, as part of our TICTeC Labs programme.

    The ability to access good quality data and information is pivotal to the success of many civic tech projects, but still remains one of the biggest challenges facing the global civic tech sector.

    Therefore, we’re hosting a Surgery on the topic, to bring together civic tech practitioners and researchers from around the world to discuss these challenges, as well as solutions and ideas to tackle them.

    We’ll hear perspectives from:

    There will also be ample opportunity for attendees to provide their feedback on issues they have faced, and their solutions and ideas – so come along ready to contribute!

    Your insights

    Ahead of the event, please feel free to share your thoughts on the topic over on this Padlet board, whether you can attend the Surgery or not.

    These will then be discussed at the Surgery, and then by the subsequent TICTeC Action Lab (aka working group) that will ultimately commission a project to help tackle one or more of the identified common challenges around accessing quality information for civic tech projects.

    About TICTeC Labs

    TICTeC Civic Tech Surgeries are part of mySociety’s TICTeC Labs programme, which aims to address the biggest issues facing the civic tech/digital democracy sector, and enhance the effectiveness and potential impact of civic tech projects. This programme is made possible thanks to support from the National Endowment for Democracy.

    Who are Civic Tech Surgeries for?

    Anyone interested in the use and effectiveness of digital tools to enhance public participation, democracy, transparency and accountability.

    We think the event will be of particular interest to civic tech practitioners and researchers, elected government representatives, civil servants, technology companies, funders and software developers, but anyone interested is welcome to attend.

    Register to attend

    The Civic Tech Surgery will be held virtually on Zoom. You need to register to attend by signing up on this Eventbrite page.

    To hear of future TICTeC events and initiatives first, do sign up to our mailing list.

  10. Call for proposals: Showcasing public-private civic tech success stories

    In one sentence

    TICTeC Action Lab #1 is looking for an individual, organisation or joint team to produce a piece of work to showcase examples of where civic tech interventions have resulted in tangible improvements and benefits for governments/public institutions and their citizens.

    About TICTeC Action Lab #1

    As part of the TICTeC Labs programme, mySociety convened the TICTeC Action Lab #1 working group in order to take ideas raised at Civic Tech Surgery #1 forward, and decide together what piece of work would be useful to commission to help civic tech organisations around the world to work more effectively with governments/public institutions.

    The TICTeC Labs programme is looking at six key dilemmas facing civic tech. The first of those challenges was how civic tech organisations can work effectively with public and private institutions. Our Civic Tech Surgery #1 discussed some of the challenges and suggested some ways forward. Our Action Lab #1 considered those ideas and decided on a piece of work that could be commissioned to help solve some of the problems raised.

    TICTeC Action Lab #1 is comprised of 6 individuals from across the world, who between them have many years of experience working on civic tech and/or the issues that surround the effectiveness of civic tech. You can read more about Action Lab #1 members here.

    About this project

    TICTeC Action Lab #1 members agreed to commission a piece of work that showcases examples of where civic tech interventions have resulted in tangible improvements and benefits for governments/public institutions and their citizens.

    The Action Lab believes highlighting successful examples will help civic tech organisations across the world to work more effectively with governments, as it will help them to promote the benefits of civic tech and inspire and motivate government actors, as well as themselves, to start similar civic tech projects in their contexts.

    Therefore, the primary target audience for this work are public institutions across the world, as well as civic tech organisations themselves who want to be inspired. The work should include:

    • Examples of civic tech organisations working with public institutions (e.g. local governments/councils; national governments; government departments/agencies etc) on civic tech/digital democracy projects that have resulted in tangible improvements for the public institutions and their citizens. By ‘civic tech organisations’, we mean organisations that focus on informing citizens, connecting them with each other and getting them to engage with their governments in order to work together for the public good.
    • Examples from multiple countries, ensuring that examples from both the Global South and the Global North are represented.
    • Specific details on how the civic tech/digital democracy projects were set up and why; what the challenges were; what the tangible improvements were; and any other details that would be helpful for other civic tech organisations and public institutions who may like to replicate the examples in their contexts.

    There is $2500 USD (inclusive of taxes) available for this work. We are open to what form this piece of work takes – e.g. it could be a set of case studies; interviews; visualisations/images; a literature review; a graphic novel even! Above all, we want the work to be as accessible as possible to ensure it can be easily used in practice. We ask applicants to let us know what approach they will take in their application.

    It may be helpful for applicants to look back at schedules from previous TICTeC events to find examples of presentations that discuss how civic tech projects have led to tangible improvements.

    How to apply

    If you’re interested in producing this piece of work, then please fill in this application form by 28th March 2022. Applications will be reviewed by the TICTeC Labs team at mySociety and the TICTeC Labs Steering Group. Applicants will be notified of the status of their application no later than 15th April. The work will then need to be completed within 8 weeks of the successful applicant being appointed.

    What happens after the project

    We intend to publish the work you produce, credited to you, on the TICTeC and mySociety website, licensed under a Creative Commons licence. We may make some light edits (beyond proofreading) before we publish. You will be free to make publicly available your own version should you wish to, and any other material based on the research you conducted. The project will then be disseminated by TICTeC Action Lab members, the TICTeC Labs Steering group, and the TICTeC community to ensure it’s used as much as possible.

    mySociety will convene a ‘report back’ event at the end of the TICTeC Labs programme to discuss how the programme went and the work commissioned by the programme and its participants. Authors of commissioned work will be invited to attend to present their work.

    Any questions?

    Please send any queries or questions to tictec@mysociety.org.