1. Notes from TICTeC Civic Tech Surgery #4: Storytelling and reach

    Last week saw us come together for the fourth online TICTeC Civic Tech Surgery, our hands-on programme for fixing some of the prevalent problems in civic tech.

    Each TICTeC Lab begins with a public discussion on one topic area affecting the civic tech community. Interested parties can then apply to take suggested ideas forward in a smaller working group, building solutions with the aid of a grant.

    This time, the discussants examined the issues around getting our work out to the wider world: with resources always stretched and often complex stories to tell, how can small civic tech groups reach a more mainstream audience?

    Discussants were Daniel Carranza of DATA Uruguay, Attila Juhász from K-Monitor in Hungary, Amy Leach of the Global Partnership for Sustainable Development Data, and me, Myf Nixon on behalf of mySociety.

    Notes from the meeting can be seen here, as well as the full recording of the session here and a transcript here, but if you’d prefer a higher-level view, read on.

    Problems

    A summary of the issues identified during the chat and by the audience.

    Resource and capacity Civic tech organisations tend to be quite small and focused on the creation of their services. Communications can be seen as a luxury, or something that is spread between the team as a bit of an afterthought. Even if there’s a dedicated comms person, they often can’t focus deeply on all the tasks that need doing, and bringing in a freelancer doesn’t always work if they don’t have a full understanding of your work.

    Complexity of our offerings Talking to the public about our work often means that we’re also having to explain things that are taken as a given within the civic tech world: for example, Freedom of Information; how governments work, what open source is, etc.

    Temptation to speak at a technical level It’s important to use simple language, but because we’re ‘experts’ in our field we have to make an effort to not use jargon – especially if you’ve also been involved with the development side personally. Users probably don’t care about things like how it was coded or whether it’s open source: it’s more important to talk about what it can do for them.

    Narratives aren’t always clear-cut People want stories with a nice narrative, but if you are making systemic change it can be iterative and messy, and take time.

    We are in a polarised world Some areas that civic tech operates within, eg migration or health, are divisive issues that get boiled down to clickbait/soundbites on social media.

    Projects can be longterm but enthusiasm doesn’t last As with funding, it can be easier to get attention at launch, but it’s harder to find stories and get interest once a project has been going for a while.

    We can’t always find the interesting stories We can be sure that our software is being used in some really interesting ways; but we’re not always aware of them. There’s no compulsion for users or site-runners to tell us how they’re using our sites or software.

    The range of potential audiences is really broad We might be trying to talk to ‘everyone’ – or if not, we’re trying to put messaging out to citizens (with varying amounts of knowledge), governments, funders and several other potential user groups.

    We don’t always reach every sector of society It takes focus and effort to reach a more diverse audience in terms of race, education, deprivation etc.

    It is hard to maintain a stable team Small organisations can’t pay market rates, which means that there’s a higher staff turnover, and the narrative thread can be lost as a result.

    The issues we tackle are often quite abstract It’s hard to represent concepts like ‘corruption’ or ‘transparency’ in image form.

    Possible solutions

    Simplify your language Assume basic knowledge in your audience: run it by a relative if you want to check how an ‘outsider’ will receive and understand it. Create a style guide so everyone in the organisation understands how to talk about your services simply.

    Don’t worry about technical details If concepts like ‘open source’ and ‘open data’ are vital to your work, you can always work them in at the end of your communications – but they are very rarely the main story.

    Find the story that resonates with people What will make people connect on a personal level with your software or service? Show how it solves the problems they encounter on a daily basis.

    Create communities mySociety has set up mailing lists, events like TICTeC and when funds allow, runs conferences. These are all ways of discovering the stories around how people are using our software.

    Be systematic about audiences Spend half a day thinking about where your work will have the most impact and who you’ll need it to reach. Once you know who you want to talk to, it is much easier to pinpoint where you will find them and what you will need to say.

    Build comms into your funding applications Comms is an important part of any project launch, so make sure you include a budget line that allows for it.

    Consider volunteers Can you offer jobs that will benefit people who volunteer – eg by giving them specialised experience that they can use elsewhere – and which will also give your comms a boost?

    Make sure your services all promote one another A cheap and relatively quick way to spread the word is to tell users of one service about all the others you offer.

    Pool efforts with your partner organisation/s They are likely to have different networks and audiences that you can really benefit from, especially if they are larger than you.

    Find open source images and other sources for visuals You can often find Creative Commons images. If there is budget, illustrations and animations can be very effective for abstract concepts.

    Time upgrades to coincide with new funding or partners That means that when you have something to talk about, you also have the capacity and resource to put out your comms.

    Forge relationships with journalists When you send them a press release you’re helping them out and writing the story for them. Or go even further and train up journalists in using your tools so they can generate their own stories.

    Look for stories around your tools How are people using them? How does this tie in with whatever is more widely in the news at the moment? Even a surge in users can be a story if it relates to the main news story that day.

    How the grant could help

    Media training for civic tech comms people.

    Set up a journalism prize for the best news story to come from one of our services.

    Or a civic tech fellowship for local journalists.

    Run a conference specifically for journalists to meet civic tech people.

    Or just pay for some civic tech people to attend journalism conferences and speak about the potential stories in our work.

    Set up a portal where all civic tech groups can place their stories, and let journalists know it’s available as a resource for them.

    Pool resources Look into bulk-buying Google ads or Facebook ads etc, across multiple organisations. It will be cheaper and we can also share expertise (or commission a contractor together).

    Create an image library and advice around making good photographs with your phone. This could be used by all civic tech groups everywhere.

    Or commission a generic set of visual explainers that anyone could pick up, alter and reuse.

    Create a sharing community More widely, a space like Slack or Matrix could be used to share tips, advice, images and comms opportunities.

    Make universal logos for some of our common themes There is no logo for ‘open data’ etc – we could commission one.

    Action lab

    Some of this discussion also took place on Padlet and you can see more ideas there.

    We are now inviting people to join the working group (aka Action Lab), which will comprise up to six people who are keen to use this discussion to inform the group as they pin down how the grant will be spent.

    To keep an eye on this progress, and to know more about the next Surgery, see the TICTeC website or sign up for email updates.

  2. Notes from TICTeC Civic Tech Surgery #3: Accessing quality information for civic tech success

    How can we overcome barriers to accessing good data and documentation?

    Last week, a global audience came together online for the third TICTeC Civic Tech Surgery, our hands-on programme for fixing some of the prevalent problems in civic tech.

    Each TICTeC Lab begins with a public discussion of one topic area affecting the civic tech community. Interested parties can then apply to take suggested ideas forward in a smaller working group, building solutions with the aid of a grant.

    In our third Surgery, the discussants explained the barriers they’ve experienced in accessing good-quality data and information, and then some of the ways they’ve found to meet these challenges, and ideas for what might be missing.

    It was fascinating to learn how similar the issues are, as well as where they diverge, in the several countries represented by our speakers and by the audience.

    This time around, our expert panel comprised Nehemiah Attigah of Odekro in Ghana; Laura Zommer from Chequeado in Argentina; Khairil Yusof representing the Sinar project in Malaysia; Sym Roe of Democracy Club, in the UK; and Nati Carfi of Open Data Charter, in Argentina.

    Notes from the meeting can be seen here, as well as the full recording of the session here and a transcript here, but we’ll summarise the main points in this blog post.

    Problems

    Data is often not in the right format to use digitally or is not machine-readable – documents have to be scanned and then digitised through OCR.

    Officialdom/authorities can be problematic in a number of ways:

    • They might demand unwarranted fees for information;
    • They might be ignorant of legislation such as FOI that requires them to provide information on demand;
    • Laws might be contradictory, for example one law might penalise officials who give out information, while another gives citizens the right to request it;
    • There might a low level of understanding as to how the data could be used;
    • There can be concerns that the data would uncover the authorities’ own corruption;
    • They might stop publishing data or change the format it is in, due to political circumstances;
    • They might work to different deadlines or timescales than is useful for organisations’ needs.

    Even if the data is available, it can be too complex for a non-expert to understand.

    Good open source code that exists might not be suitable for every country’s circumstances.

    Possible solutions

    • When authorities can see the data in use, it’s much easier for them to understand why it’s needed – so resources showing examples of where civic tech is working elsewhere (for example in other countries) or making prototype tools that show what could be done might be a solution.
    • Groups could publish stories in the media about what happens when data stops being published or changes in a way that damages the tools people rely on.
    • Could data sources be archived to provide a permanent home in case the official sources stop publishing them?
    • Educating the public to make them understand data better – through blog posts, podcasts, ‘data translators’ or whatever means.
    • Publishing case studies that explain solutions that haven’t worked, as well as those that have.
    • Training for NGOs and organisations on how to engage with authorities.
    • Training for the public on how to use data.
    • Translating existing guidance on open data standards into languages other than English.
    • Producing resources that explain the value of open data standards rather than just advocating for open data standards in of themselves.
    • Research how access to information laws apply to datasets and how those laws work in practice.

    Action lab

    Some of this discussion also took place on Padlet and you can see more ideas there.

    We are now inviting people to join the working group (aka Action Lab), which will comprise up to six people who are keen to further develop solutions together, for the benefit of the wider civic tech community.

    To keep an eye on this progress, and to know more about the next Surgery, see the TICTeC website or sign up for email updates.

     

  3. Notes from TICTeC Civic Tech Surgery #2: Ensuring civic tech is accessible: how can we lead and popularise best practice?

    Last week we convened for the second online TICTeC Civic Tech Surgery, our hands-on programme for fixing some of the prevalent problems in civic tech.

    Each TICTeC Lab begins with a public discussion on one topic area affecting the civic tech community. Interested parties can then apply to take suggested ideas forward in a smaller working group, building solutions with the aid of a grant.

    In our second Surgery, the discussants examined how to make civic tech more accessible to all: what are the barriers to accessing the tools and services we make, and despite the best of intentions, have these barriers been somehow baked in to our ‘tech for good’ practice?

    Bringing their experience and a diversity of international perspectives to the conversation were Mark Renja of Code for Africa; Laura Nelson-Hamilton from Public Digital; Oluseun Onigbinde CEO of BudgIT Nigeria, and Bonnita Nyamwire of Pollicy.

    Notes from the meeting can be seen here, as well as the full recording of the session here and a transcript here, but we’ll summarise the main points here.

    Problems

    A summary of the issues identified during the chat and by the audience.

    A lack of user-centred design practices Civic tech is often built before there is a full understanding of users’ needs. Users aren’t involved in the planning or during the build, still less do we engage with people who might have extra accessibility needs.

    Inhouse culture There’s often no structure within civic tech organisations that ensures that accessibility is built in from the beginning of every project – it’s often seen as something to bolt on at the end. And there’s nothing to ensure that the small changes to our working methods that have a large impact on those trying to access our services are adhered to over the years, through staff turnover or organisational growth.

    A lack of expertise Civic tech teams are often small and may not have accessibility knowledge inhouse. It can be tricky, for example, for non-experts to approach a visual interface like maps and make them equally accessible for those with visual impairments.

    A lack of funding Funding sources don’t always recognise the necessity for adding time and resource to ensure that a project is accessible. Funders prefer to fund new projects than to give additional funding to an existing one which might allow more work that would make it accessible. 

    Differing needs Audiences may have access to (or no access to) a diversity of platforms, or speak a variety of languages. We generally assume a level of literacy that a large percentage of the population doesn’t have. And those who need our services most might not even be online.

    A lack of understanding our users Engagement by those who are struggling to use the service can be misinterpreted as misuse or abuse. If users with accessibility needs aren’t already accessing our tools — because they can’t — it can be hard to identify them and therefore understand which needs we need to meet.

    Possible solutions

    Don’t assume, ask Ensure that solutions come directly from the experiences of people who will use your tech. Involve these people in every step of the build. How can we normalise this?

    Online materials Guidance like the Universal Access Guide by Code For All provides a free and open source for developers to learn from. Make your accessibility guidance friendly and approachable, like accessguide.io. Could we find ways to ensure these resources are more widely known about and adopted?

    Get buy-in — and start at the top Get the decision-makers on board with the move to total accessibility. Often this is best achieved by showing them the real-world results of making projects accessible, so this could take the form of meetings with users or really compelling case studies.

    A companywide change in culture Embrace the idea of designing and building for everyone as one of your organisation’s guiding principles. Make a guiding document for the entire organisation that informs how everyone thinks about and approaches accessibility. One way to encourage this might be to provide a template.

    Utilise pictures Like IKEA instruction manuals, don’t use text where you can use visuals. Employ illustrators to make attractive and easy to understand interfaces. Could one solution be to collaborate with an existing database of illustrators?

    Begin with your own colleagues Run an anonymous survey to find out how many staff are disabled and have issues with online tools: this is a powerful way of showing where you already have gaps internally, which can really bring home what a lack of accessibility means. Might we spin this out to a sector-wide survey?

    Share figures Try to educate your peers on disability stats so they can grasp the scale of the problem.

    Coding that instills change So much of accessibility is optional. That shouldn’t be the case. Build it in. For example, if you’re coding up a website, make it so that people can’t add an image without filling the ALT field in. 

    Seek to educate funders about accessibility and when applying for new funding, ensure that accessibility is part of the scope. Encourage funders to insist on accessibility being a consideration in every application. Could we identify which funders already consider this a priority and share that with the community?

    Consider translation and audio Even automated translation can help widen the accessibility of your materials. Can we experiment with audio based access to information?

    Building connections If we can’t do it all, can we provide a means of connecting civic tech companies with organisations that can help?

    An accessibility developer corps: a list of software developers with experience in making sites and tools accessible, available for hire and volunteering.

    See what’s already been done Identify best practice in other civic tech projects which are accessible and broadly used, whether that’s inherent or accidental. 

    Start by making events (online and IRL) accessible Include captioning, sign language, transcripts provided afterwards. Make sure videos (both prerecorded and live) have subtitles. 

    Action lab

    Some of this discussion also took place on Padlet and you can see more ideas there.

    We are now inviting people to join the working group (aka Action Lab), which will comprise up to 6 people who are keen to further develop solutions together, for the benefit of the wider civic tech community.

    To keep an eye on this progress, and to know more about the next Surgery, see the TICTeC website or sign up for email updates.

  4. Notes from TICTeC Civic Tech Surgery #1: Public-private collaborations

    Last week saw the first TICTeC Civic Tech Surgery, a new format for us and a hands-on approach to fixing some of the pervasive problems in civic tech.

    The TICTeC Labs programme goes like this: we gather experts together to lead a discussion on the challenges, potential solutions and ideas within one topic area affecting the civic tech community. If interested, participants can apply to take suggested ideas forward in a smaller working group, building solutions with the aid of a grant to support their work.

    Our first Surgery saw four experts tackling the problems that occur when NGOs and non-profits take on work within governments and public authorities, something mySociety is well acquainted with thanks to our activity — now all under the banner of SocietyWorks — selling Software as a Service.

    Adding their ideas and experience to the conversation were Aline Muylaert of CitizenLab; Amanda Clarke, Associate Professor at Carleton University; Gabriella Razzano of OpenUp in South Africa and Ebtihaj Khan from Code for Pakistan.

    Notes from the meeting can be seen here, as well as the full recording of the session here, but we’ll summarise the main points here.

    Problems

    Procurement in government It can be hard for small organisations to compete against the big players, especially because bidding for a piece of work often involves jumping through many bureaucratic hoops.

    The structure of governments Set ways of doing things can often be incompatible with the Agile approach that is most favoured by civic technologists. Also, if you are affecting how one department of government works, ideally the benefits would ripple out across all other departments, but the siloed nature of government departments often prevents this.

    The short-term nature of governments When building anything, of course you want it to have a lasting effect; but elections and changes in political control often mean that a project is thrown out when a new regime takes over.

    The world view of governments An added task comes in educating governments about the motivations of civic technologists, and the value of putting citizens at the centre of work. They also need to know about the benefits of keeping projects running longterm.

    The knowledge within governments As government staff often don’t have detailed technical skills themselves, the door is open for big players to demand high dollar contracts that lock clients into a single vendor.

    Possible solutions

    Shaking up procurement One solution that can be effective is in ‘micro contracting’ – breaking a large requirement into several smaller pieces of work, thus allowing smaller organisations to bid for them. Mandates that procurement should be for open source development would also be beneficial.

    Clever contracts Civic tech providers can add clauses to their contracts which mean that time is dedicated for user-centred research, for example, or make clear that Agile methods will be used. Adding goals around impact is one way to try to ensure that the real reason for the development isn’t forgotten. Once contracts have been drawn up, the templates could be shared for other governments or civic technologists to use.

    Nurturing government staff If they are around long enough for relationships to be built, staff can be inducted into healthy civic tech approaches; for example they can be included in bootcamp sessions.

    Writing case studies It’s really useful to be able to share concrete examples of where civic tech interventions have resulted in tangible improvements, and government clients can find these very motivating and exciting. At the same time we could look to write some case studies with examples of where the problems we’ve identified were solved, eg by introducing Agile methods into the work, as a persuader.

    Research We can learn a lot of research conducted 40-50 years ago, when many of the issues with public/private contracting, a new idea back then, were the same as they are now. We also need new qualitative data from the people working on data projects: if we can uncover corruption (which we know is an issue in places across the world) it will cause an uproar.

    Action lab

    Some of this discussion also took place on Padlet and you can see more ideas there.

    We are now inviting people to join the working group (aka Action Lab), which will comprise up to 6 people who are keen to further develop solutions together, for the benefit of the wider civic tech community.

    To keep an eye on this progress, and to know more about the next Surgery, see the TICTeC website or sign up for email updates.

  5. What role for Civic Tech, and open data, in mitigating the climate crisis?

    Our third and final TICTeC Seminar for this year was on civic tech and the climate emergency.

    Speakers Rachel Coxcoon of the Centre for Sustainable Energy (and also a District Councillor & Cabinet Member for Climate Change & Forward Planning), Tom Sasse of the Institute of Government, Natalia Carfi from Open Data Charter and Louise Crow, mySociety’s own Head of Development, engaged in a productive hour-long discussion.

    Meanwhile there was an equally useful conversation scrolling by as attendees shared links and insights in the chat window! We’ve summarised this at the foot of this post.

    Local councils may have declared a Climate Emergency, but now we get into the nitty gritty: where will money be spent, and how can it be used most effectively?

    “The biggest political issue is politics”, said Rachel, pointing out that our current, slow decision-making processes may not be fit for purpose in the face of a global emergency.

    She bemoaned the duplication of effort, almost inevitable thanks to our local government structures, when so much could be achieved across the country as a whole with a bit of co-ordination.

    Natalia was keen to point out the value of open data in all of this – and yet, as she says, the topic was hardly on the agenda at the last COP. The key is to get the governments in the same room as the people who need the data, so that the use case can suddenly become crystal clear to those engaged in gathering and sharing it.

    Tom reminded us that two thirds of people have never even heard of the term ‘net zero’, let alone thought about what it means, so there is a long way to go. He agreed that it’s no good each council working in isolation within their own carbon budgets: somehow we need to step back and get the wider picture.

    That’s where there may be a role for smaller data organisations, said Louise: taking big countrywide datasets and using them to inform the general public about the actions they can most usefully take.

    You can watch the whole event again via this video, or read the collaborative notes here.

    If you’d like to be the first to know about TICTeC events in 2021, sign up to our Research newsletter. We only send it when there’s something worth saying, so it won’t clog up your inbox!

    Thoughts and links from the Seminar chat

    We’ve removed names for the sake of privacy, but if there’s a comment or opportunity you’d like to respond to, email us at tictec@mysociety.org and we can put you in touch with the relevant person.

    • The Climate Action Open Up Guide: “the Chilean implementation report in Spanish and English”
    • mySociety’s Climate Action Plan explorer
    • The UK Climate Assembly website
    • “What ClimateView are doing with this open data project around defining a set of indicators for reducing carbon is also a useful tool when focusing on carbon and changes to make.”
    • “I’m working on Open Carbon UK – aiming to define data standards for carbon emission disclosure by all sizes of organisation. We’ve got some initial map-based visualisations from existing BEIS and public data here. Would love to talk to potential data or tech collaborators.”
    • “For learning how to effectively and constructively engage with decision makers, I can recommend Hope For The Future and for climate literacy training (including for local councils) I can recommend Carbon Literacy.”
    • “Here’s a playbook for Civic Voice during COVID — incorporating the new digital rules in the US Congress.”
    • “Builders build for profit and most are not installing the technologies needed until forced to do so, eg solar panels or heat pumps. Any thoughts how to overcome this barrier?”
    • “With regard to retrofit and how we find local trades etc, a good example is the Futureproof project. It’s vital that supply and demand are stimulated at the same time. Badly timed grant schemes that are too short are causing huge problems. Citizens want to act, and then find that the supply chain simply doesn’t exist in their area, and they lose heart.”
    • “Here’s an Open Environmental Data Project where we’re building this overlap between communities.”
    • “This is one of the projects where citizens are helping leverage data via sensors – and another one.”
    • This is the Climate Outreach resource Rachel is mentioning just now.
    • “Local initiatives based on the specific situation on the ground is the way to do this. The pandemic response has illustrated this starkly this year.”
    • “More councils using similar or the same frameworks for tracking and taking climate action would also help sharing and reuse of good practice.”
    • “In the UK charging points are holding back the transition to electric cars, particularly the reliability of the charging points. I wonder if anything can be done to help?”
    • “In the UK planning system we have a low level called Neighbourhood Plans which need to cover minimisation and impacts of Climate change. The Government intends to computerise these.”
    • “We’ve tried to do the best for our Neighbourhood plan by our own research but it should have been better connected to the data. Hopefully future NPs can be better connected. … Perhaps there could be boilerplate material available for Climate change data input to Neighbourhood plans. It’s taken us 4 years to curate relevant material :-(”
    • “There are so many NDP groups trying hard on this and MHCLG has let them down by not centralising a lot of data and making this available to them. But this is because MHCLG does not prioritise climate. ”
    • “Last May Congress changed its rules to allow for electronic document submission—does anyone have a legislature template or schema so that this kind of participatory climate data can be archived and discovered for example, during research on legislative history? For lawmakers?”
    • “The west coast fires in the USA has created a massive opening up of general awareness of vulnerability …we need to figure out how to channel the momentum now…”
  6. Digitising parliaments: it took a pandemic

    Thanks to all who attended the second in our series of TICTeC Seminars this week: and if you weren’t able to attend, catch up with the video or read the collaborative notes taken during the session.

    Many thanks, too, to our panelists, who spoke so knowledgeably and engagingly about the experiences of parliaments around the world that have been forced to make a quick switch to digital technologies during the COVID months.

    Julia Keutgen of the Westminster Foundation for Democracy, Avinash Bikha of the Centre for Innovation in Parliament and Lord Purvis of Tweed from the UK’s House of Lords were led in conversation by mySociety’s Head of Research Dr Rebecca Rumbul.

    We heard about parliaments in Morocco, Brazil, Chile, the Maldives, and of course the UK, with a rounded view of the benefits of quick digitisation against the challenges and inconveniences. Naturally, parliaments and their members come in all shapes and sizes around the world, and their readiness or suitability for transferring to online methods vary accordingly.

    On the negative side, some representatives have struggled to adapt, especially if older; and all may be missing the nuances of face to face conversations with their colleagues.

    But there are positives too, with MPs able to spend more time in their constituencies helping constituents, and (close to mySociety’s heart, this one) a quicker turnaround of digital data on voting results.

    Watch the video to hear plenty more detail on this engrossing topic.

    The third and final TICTeC Seminar in our autumn 2020 series will focus on civic tech’s role in the climate crisis and will take place next month — date TBC. Sign up for TICTeC updates and we’ll send you an alert once timings are confirmed.

    Finally, if you work on, use, fund or research civic technology, we would be really grateful if you could spare some time to help us shape the future of TICTeC by filling in this survey.

    Image: Joakim Honkasalo.

  7. Catch up with the first TICTeC Seminar

    Open Data: an essential, not just ‘nice to have’

    Would societies around the world be better able to respond to the pandemic, if more or better open data were freely available?

    That was the question put to our expert panel on Tuesday, in the first in our series of online TICTeC Seminars.

    Karabo Rajuili of Open Ownership, Olivier Thereaux from Open Data Institute and Fabrizio Scrollini of the Open Data Latin American Initiative (ILDA) were led in a discussion by our own Head of Research Dr Rebecca Rumbul.

    We heard of the need for — and simultaneously the impossibility of — a rapidly-constructed open data standard; the benefits and dangers of releasing data about COVID to a potentially uninformed public; and the need for good ownership data to be freely available in a fast-moving procurement environment in which there may not be the tools to investigate where money is being spent.

    After the speakers had laid out their positions, the floor was opened for questions, each of which ignited still more informed debate. Finally, attendees were invited to a quick (and optional!) networking session in which they could speak to other attendees more directly.

    If that all sounds interesting, you can catch up on the main session for yourself by watching the video or reading the collaborative notes that were taken by attendees.

    There are still two more TICTeC Seminars in this series to go, so do join us to take part in the conversation.

    On 20 October, panelists will discuss why it’s taken a pandemic for more parliaments to digitise; while in November (date TBC) the topic will be the climate crisis. Find full details for both sessions here, and don’t forget you can sign up for TICTeC updates.

    Also: if you work on, use, fund or research civic technology, we would be really grateful if you could spare some time to help us shape the future of TICTeC by filling in this survey.