We’re seeking people to join the WhatDoTheyKnow team, dealing with the day-to-day administration of the site.
Over seven million people viewed our Freedom of Information website WhatDoTheyKnow last year; it now hosts almost 50,000 requests for information and has around 150,000 registered users. The site, which is managed on a day-to-day basis by volunteers, is continuing to grow.
Last year we ran a successful call for volunteers which led to a new cohort of people joining the core volunteer team, and a number of others taking on associated roles.
We have decided to make the call for volunteers an annual event, as it’s always useful to have more people involved in running and improving the service. The site’s growth isn’t the only factor: people move on, circumstances change, and there’s always a need to keep the pool of volunteers topped up.
Volunteers, like mySociety staff, work remotely from home, and can pick the days or hours that suit them best. There is no set number of hours required.
Would you be interested in joining the team as an administrator? Currently that role involves:
- Considering, and acting on, requests to remove material from our site The material in question could be something big (like the accidentally released personal information of thousands of staff at a public body), something small (such as an individual’s phone number), or, to give a recent example, the address of a vice-chancellor’s official on-campus residence which the university doesn’t think should be published.
- Assisting users with using our site, providing advice on requesting information and helping resolve basic issues with their accounts.
- Managing the service by resending bounced emails, dealing with messages that public bodies have misdirected, and maintaining and extending the database of public bodies which the site relies upon.
Due to the requirements attached to their grant funding, the efforts of mySociety’s paid staff are currently focused on developing the WhatDoTheyKnow Pro service and supporting deployments of our Alaveteli FOI software in other countries. To support the operation of WhatDoTheyKnow in the UK we’d also like to find volunteers could take on some additional roles. If your skills fit any of the descriptions below, you’d make a great addition to the team:
- Team administrator Could you help us keep track of legal deadlines, organise (and perhaps chair or minute) our regular team meetings and ensure we follow up on outstanding items?
- Volunteer developer It would be useful if we had volunteers able to make tweaks to the site’s software to support the growth of the site and the work of the other volunteers. Tasks could include improvements to the administration interface, and making updates to the static pages on the site. This role would provide an opportunity to get experience working with mySociety’s highly professional development team, or offer a chance for an experienced developer to help out a team working on an impactful civic project.
- Strategic fundraiser Could you help us obtain the funds we need to keep WhatDoTheyKnow.com running and ensure that the operation is sustainable as it grows? This would be an opportunity to work with volunteers, and you’d also work in tandem with mySociety staff, including the professional fundraiser we’re currently also seeking to recruit.
- Documentation specialist The volunteer team, along with mySociety’s staff and trustees, have developed a substantial number of policies governing how the site is run. These are filed in the staff Wiki, and also, where possible, made public on the site. Tending to both these aspects of our documentation would be a great help to the team, and to users.
- Public body database administrator Behind WhatDoTheyKnow is perhaps the largest database of public bodies in the UK — would you like to help maintain and improve it? There may be opportunities to support new WhatDoTheyKnow Pro features which are in development, for example by curating lists/groups of public bodies.
- Regional, or sector, specialist Would you like to join us and help improve our service in a particular geographic or sector area? Perhaps you would like to help ensure we have full coverage of public bodies in, say, Manchester, and ensure they’re well described.
- Journalistic / communications volunteers We would like to do more to promote and encourage high quality use of our site, for example though a regular blog post pointing to notable responses received each month.
If you’d like to join us, and think you’ve got something to offer, then please do get in touch.
There are no formal requirements for our volunteer roles, although due to the way we work the ability to write clear, professional, emails is essential; and when corresponding with our users we need excellent communicators who are able to provide to support to people from a broad range of backgrounds.
A number of our current volunteers had not made significant of use of the service themselves before joining the team. You don’t need to be an avid Freedom of Information requestor, activist, campaigner or journalist to join us; but if you are, that’s great too.
While we do need people who can regularly share the workload associated with dealing with incoming user support, and takedown requests, there are also opportunities to carry out self-contained projects, or help out on an occasional basis.
What are the benefits?
While these are unpaid positions, you may enjoy the satisfaction of knowing that you are supporting a service that is of help to the UK population, often empowering users to uncover information that would otherwise remain unknown.
All at mySociety and WhatDoTheyKnow are immensely grateful for the work put in by volunteers: their contributions release mySociety staff and the rest of the team to focus on elements of the service where their skills are best used.
But there are some fringe benefits, too:
- You’ll gain experience in running a high traffic website processing a high level of user-generated content.
- You’ll work as part of the team on often complex cases involving data protection law, defamation law, and sometimes requiring tricky journalistic and moral judgments.
- You’ll take a vital role supporting a key part of the UK’s democratic and journalistic infrastructure, helping at the front line of tackling fake news, and helping inform public debate on a wide range of important matters from security and defence to benefits, health and care.
WhatDoTheyKnow volunteers have gone on to careers in the law, and experience with the team may well be useful for those considering entering journalism, or roles in information management.
Volunteers may be invited to mySociety events and meet-ups, providing a chance to take part in discussions about the future direction of the service and the organisation’s activities more generally. There have been a number of conferences held, where those running Freedom of Information sites around the world have got together to share experiences: one or more volunteers may be invited to join in, with travel expenses paid.
While our volunteer roles are unpaid there are funds available to cover travel and training costs.
Please write to us by the 23rd of April 2018, introducing yourself, letting us know about any relevant experience and skills you have, and telling us how you think you may be able to help out. If you’ve made use of our service, or FOI, do tell us about that: we’re always interested in hearing users’ stories.
Other ways to help
If volunteering to join the WhatDoTheyKnow team isn’t for you, perhaps you could:
Image: Clark Tibbs
Yesterday Matt explained what we hope to achieve with the Democratic Commons, our drive for shared, high-quality political Open Data.
If you read that and thought, ‘Blimey, that sounds like a lot of work’ — well, we thought so too. Hence, three new job openings.
As so often at mySociety, the skills we’re looking for aren’t exactly mainstream: on the other hand, if you do have a particular interest in the field, the chances are you’ll be a very good match.
So if you’re a bit of a geek about political boundary data…
Or if you have big ideas about how to build and maintain a large-scale distributed architecture for sourcing and updating basic political information…
Or if writing queries to extract data from Wikidata sounds like something you might do just for kicks … well, then the chances are that you’d fit in very well.
Find out more about all the vacancies here and please do pass them along to anyone who might fit the bill.
And because we know that it can be hard to make a big decision, especially before you know exactly what a workplace is like, we’ve done two things: we’ve expanded our Careers page to include more of a description of our so-called ‘company culture’, and we’ve opened up a blog post where you can ask us anything about working here.
A couple of months ago we started a search to find three new team members for our Better Cities practice: a Product Manager, Web Developer and Sales & Partnership Manager.
We’ve now signed up our new colleagues and I’m excited to say that Matt Jukes will be joining as Product Manager. He’ll be leading the development and expansion of our Better Cities services and building upon our recent work to launch FixMyStreet 2.0.
Matt is a familiar name to many people in the UK Civic and Gov Tech sphere — most notably for the transformation work he led over the past couple of years at the ONS (Office of National Statistics). Matt brings with him an excellent pedigree of building and leading teams. What was of particular interest to us was the way that he talks openly and publicly about the projects he’s working on, which sits very well with our approach.
Stuart Harrison will be joining us in January from the ODI (Open Data Institute) as a new Web Developer on our commercial and Better Cities work. Stuart brings a wealth of public sector experience and is already an avid user of mySociety’s services. We’re very lucky to have snagged him, not least as he brings masses of insight and experience into how Open Data meets the commercial world.
Finally our new Sales & Partnership Manager Rachel Baker will start in early January
(we’ll let you know who they are once we’ve got that all wrapped up shortly). She comes with valuable entrepreneurial and marketing experience from previous startups and will also be working from our growing base around Bristol and Bath.
Rachel will work with our Local Authority partners in the UK and around the world, on FixMyStreet for Councils which has undergone a substantial revamp over the last few months. And will help us better connect with like-minded partners who might benefit from making use of our services — if this is of interest please get in touch.
And one departure
Finally and sadly we also say goodbye to our dear friend and colleague Ben Nickolls.
Ben has been with us as Head of Services for the past four years, working with me and the commercial team. He has been instrumental in turning around the fortunes of our services team over the past 18 months, giving us a firm basis for the public sector product and service business we are seeking to grow over the next couple of years.
Now with the groundwork done, Ben is off to pursue his startup ambitions with the wonderful Libraries.io project, which aims to document and provide access to all of the Open Source libraries in the world. This is a hugely ambitious project. We’re very excited for Ben and wish him all the luck — we’ll be watching his progress closely.
So all change for the new year in our Better Cities practice. There will be lots more to share on our progress in the coming months.
Post updated 20th December with news that Rachel is joining as our Sales & Partnership Manager.
Earlier this year we tweaked our strategy to better align our commercial work with our charitable projects. We’re now looking to hire a couple of experienced and motivated individuals to help us really turn up the heat on this approach.
Our work at mySociety covers three practice areas; Freedom of Information, Democracy and Better Cities. Each in their own way use different methods to give citizens more influence over those with power. Making it easy to access public information, or easier to understand what decisions mean and their implications for all of us.
Most of our work to date has been funded through grants and donations, but we believe that we can often make greater impact on a longer term basis where we work on a commercial footing, especially if we can bring in appropriate revenue which would complement our charitable income and help provide a more sustainable future for our organisation.
To boost the commercial skills we have within our team we are looking for an experienced Product Manager who can help set the strategy for how we position our products, develop the wider markets we operate in, bring in more public sector clients, help serve our current clients and create an environment in which our products can thrive.
To aid them in this quest we’re looking for a Sales and Partnership Manager to help us identify and engage with community groups, citizen engagement services, local authorities, technology providers and end users who would benefit from working with us to help more citizens to demand better.
To top it off we urgently need to hire at least one additional Web Developer to our commercial team with at least three years of programming experience in Ruby, Python, and/or Perl.
For each of these roles we’re looking for experience of working with or within local authorities or the wider public sector and civil society. They’ll be comfortable speaking with a broad range of people within local and central government, and their service providers, and will understand the needs of their end users – generally local residents. Importantly they’ll be comfortable working within a geographically distributed development team.
Help us learn and improve
The aim our Better Cities practice is to help people exert a little more control within their local communities – especially people who have never previously tried to make any such difference, or members of marginalised groups who might believe they have little chance of success in getting things changed. In particular we want to learn more about how best to deliver local community level services and to understand the complex needs of those currently under-represented by local government and public services.
Whilst we have over 10 years experience of delivering local services via FixMyStreet.com, we want to understand if such services actually give agency to those who lack it most to affect and impact their local communities, and if so in what way? Does this lead to further civic engagement and participation, if so how? If not can we adapt our approach to make this more likely? And where we currently fall short of representing these needs within our current services, what measures can we take to adapt existing services, or what new services might we create in their place?
As we continue to learn we’ll further build upon the FixMyStreet principles of issue reporting and resolution to cater for a variety of interesting and practical new use cases,targeting hot button policy areas around housing provision, health, education quality, work and benefits.
Importantly we’ll succeed if we ensure that our services are well used by a wider diversity of people in a wider spread of regions.
So if you think you can help us in these goals, have ample experience in creating and leading on the development of digital products and are motivated and energised by working with local communities, government and the public sector we’d very much like to hear from you.
You can apply here;
Product Manager – Closing date, 10am Friday 11th November
Sales and Partnership Manager – Closing date, 10am Friday 11th November
Web Developer – Closing date, 10am on Wednesday 26th October
When Mark, mySociety’s CEO, put out our recent request for new board members, he mentioned a specific goal:
There’s no getting past the fact that our current boards are entirely male. So for both roles we’d like to use this as an opportunity to redress the balance on each board, as well as add more diversity to better reflect the users of our services both in the UK and internationally.
You’ll have seen from his follow-up blog post announcing the appointments exactly how well we did in this aim.
But I wanted to explore this subject more deeply. When you explicitly state that you would welcome applications from women, what effect does it have on the gender split of those who come forward?
What difference does it make to the range of backgrounds that applicants come from, when you say that you’re hoping for more diversity?
And just what are mySociety actively doing about this aim, beyond sticking what could look very much like a token sentence into a job advert?
Well, it started off as a short blog post crunching the numbers. And then it got long.
When posts are too big for a quick skim, we put them on our Medium blog, so that’s where it ended up. Do go and have a look.
We know we haven’t cracked this one yet — indeed, we know that we barely even have the right vocabulary to talk about it — so comments are welcome.
Image: Dustin Oliver (cc-by-2.0)
If the idea of getting up and going to the same old job in 2016 is beginning to seem like an unappealing prospect, then you should know that we are looking for a Systems Administrator.
Working at mySociety is a bit different from your average job, as we tried to convey in this video. We work mainly from home (or the workspace of your choice), meeting up at regular intervals across the UK. Hours are very flexible. We’re a small, super-friendly bunch of people who like talking tech.
And then there’s the actual work. It does good in the world. That certainly gets us out of bed in the mornings.
You can see all the details of the position here. You’ll need experience of Linux server administration, scripting, Puppet and Nagios, and your main duties will be ensuring security and integrity of our servers, maintaining our infrastructure, and basically keeping all the plates spinning nicely.
If that sounds up your street, everything you need for your application is here.
And if not, do us a favour, and pass it on.
— Ian Chard (@Flupsybunny) September 30, 2015
Sadly, we’ll be saying farewell to our current SysAdmin Ian shortly. We’d like our websites to keep running after his departure, ideally, so we’re recruiting for a replacement.
A replacement who can keep our servers secure, maintain our back-ups infrastructure, and resolve performance bottlenecks, among other daily challenges.
If that sounds like you, or someone you know, you can find the full details here.
What’s it like working for mySociety, you ask? Take a look at this page.
Are you passionate about using digital tools to empower citizens and improve governments? Do you have significant research experience in civic technology or a related field? If so, why not apply for mySociety’s new US Civic Technologies Research contract?
mySociety have received a generous gift from Microsoft to explore civic tech usage at the sub-national level within the USA. We are therefore looking for a partner (individual(s) or organisation) in the USA to lead on this research for us.
We are offering a contract for approx 200 days work and a clear research remit. You’d need to be based in, and able to travel within the USA.
Interested? For further details and to apply, click here.
Back in March, mySociety’s founder Tom Steinberg, announced that he would step down.
Today, I’m pleased to announce that later this month I will be taking over the reins as Tom’s successor. I’m Mark Cridge, and I guess I should start by introducing myself.
I’ve had a diverse 20-year career doing digital things. Most recently I was chief operating officer with the lovely folks at BERG, a London-based technology and design consultancy many of you might know. For the past year I was a senior advisor at Blue State Digital in London, the team responsible for the digital strategy used in President Obama’s electoral campaigns.
I began my career back in 1996 in a small web design agency in Birmingham, before setting up glue London, a digital advertising agency, going on to become global managing director of Isobar, following glue’s acquisition in 2005. I originally studied Architecture before realising that wasn’t quite my cup of tea, and that the internet held more immediate attractions.
I’m genuinely excited to take what I’ve learned over my time to date, and to apply it to help build on Tom’s achievements as mySociety’s founder — by creating even more digital tools that make a difference to the lives of citizens in Britain and around the world.
What I’ll be focusing on
mySociety’s mission is unchanged: we exist to invent and popularise new digital tools that enable citizens to exert power over institutions and decision makers.
My initial priorities will be to ensure that mySociety’s existing sites keep pushing the boundaries of what is possible in the world of civic technologies, whilst also thinking through where we can move into new and exciting areas.
I want to make a new push to ensure that charities, activists and journalists around the world are able to run successful, high profile sites of their own, powered by mySociety’s open source technologies.
We will also be building up our research team over the next few years, to ensure that we are providing tools and services that have genuine impact, which we ourselves are able to measure.
All of which will build towards a reaffirmation of mySociety’s place as a key player within the global civic technology movement.
Making this all possible
Of course, all of this is possible only thanks to the generous support of our many funders — and needless to say we are always looking for more, if you think you can help then please do let me know. In particular, I will be spending a good deal of time delivering the three-year vision we developed with our friends at the Omidyar Network, with whom we announced a major $3.6m funding partnership earlier this year.
That said, one of mySociety’s great assets is that we are not entirely reliant on donor funding, so I will also retain our strong focus on helping our commercial clients — from UK local councils and charities to global technology giants — to serve their own users better, by working with mySociety Commercial Services.
All in all, I am indebted to Tom for leaving mySociety with sound finances and a world-class team of developers, both of which will be invaluable in helping me to take the organisation to the next level over its second decade.
I am also grateful to Tom and mySociety’s trustees for putting their trust in me. I’ve been an admirer of mySociety, and a user of its sites, for many years. It is a great privilege to be appointed as CEO.
I will be spending the next few months with the team as we plot and plan the next phase of our development which you can read more about here on this blog in the coming months. So if any of this sounds interesting to you then please get in touch.
And Tom says…
A big welcome to Mark!
I am excited that someone with so much digital experience has come along to guide mySociety in our second decade. We’ve always been an unusual social enterprise in that while we have a social mission, we also operate a first class software development and design team in-house. With Mark on board we will retain and grow that digital credibility, whilst focusing ever more deeply on the needs of our international partners, our UK clients, and growing our research capacity so that we know what is (and isn’t) working.
I am looking forward to spending the next month brain-dumping to Mark, before I slip quietly out the door in early August.
It’s an exciting time for mySociety, and I hope everyone will join me in celebrating Mark’s arrival!
As mySociety Services continues to develop, we seek a new member to join the team.
We’re looking for a Sales Consultant who will bring their own experience and give us the capacity to discover and explore new leads. As with all mySociety positions, it’s a work-from-home job, but will be based around the Bath/Bristol areas where several of the mySociety Services team are already situated.
mySociety’s commercial work supports our charitable projects, so every new project for a client also does good in the wider world.
Do you know someone who might fit the bill? Send them over to this page where they can see all the details.