Everyone at mySociety is quite bubbling with excitement at the news that we’re today officially launching FixMyTransport.com , mySociety’s first new core charitable website since WhatDoTheyKnow launched in 2008. We’ve never before launched a site that took so much work to build, or that contained so much data.
What is it for?
FixMyTransport has two goals – one in your face, and the other more subtle.
The first goal, as the site’s name suggests, is to help people get common public transport problems resolved. We’re talking broken ticket machines, gates that should be open and stations without stair-free access. We’ll help by dramatically lowering the barrier to working out who’s responsible, and getting a problem report sent to them – a task that would have been impossible without the help of volunteers who gathered a huge number of operator email addresses for us. Consequently the service works everywhere in Great Britain, our database has over 300,000 stops and routes for train, tube, tram, bus, coach and ferry.
The second goal – the subtle one – is to see if it is possible to use the internet to coax non-activist, non-political people into their first taste of micro-activism. Whilst the site intentionally doesn’t contain any language about campaigning or democracy, we encourage and provide tools to facilitate the gathering of supporters, the emailing of local media, the posting of photos of problems, and the general application of pressure where it is needed. We also make problem reports and correspondence between operators and users public, which we have frequently seen create positive pressure when used on sister sites FixMyStreet and WhatDoTheyKnow.
Who made it?
FixMyTransport was largely built by one remarkable coder – Louise Crow, who started as a volunteer and who is now one of our longest serving core developers. She spent 18 months coding the site almost entirely by herself, wrestling with truly tortuous data problems and collaborating with Birmingham’s fantastic SuperCool design to make it look lovely (you should hire them, they’re great). She also tolerated my ‘aspirational scattergun’ school of project management with remarkable good humour. She really is the king of transport coding.
Credit must also go to mySociety core dev Dave Whiteland, who made the Facebook integration work, despite not having an account himself!
Why is it dedicated to Angie Martin?
Angie Martin was a mySociety coder for an all-too-brief period before she succumbed to cancer at a devastatingly early age. We’re dedicating this site to her in remembrance of a great, self taught perl monger who should still be here.
We’ll be posting further blog posts about the development process, the data challenges, and the overall project philosophy. In the mean time, please keep arms and legs inside the carriage – FixMyTransport is just about to depart.
It’s been a while since we updated you on the progress of our next major project, FixMyTransport, but we’re still working hard behind the scenes. As you may recall, FixMyTransport will deal with public transport problems – delayed trains, vandalised stations, overcrowded buses, you name it. It’ll put problems in the public arena, while also reporting them directly to the relevant transport operator. Read more about the project here.
We will shortly be arriving at our final destination
Things are going to get exciting very soon. As launch date approaches, we’ll be starting a closed beta (mid July), rapidly followed by a full open public beta launch (end of July). During the closed beta we want to get as much feedback as possible from future users of the site, as well as pressure groups, transport operators, and anyone else who has anything valuable to contribute.
If you would like to be invited to beta test, and weren’t one of our alpha testers, please email us on firstname.lastname@example.org. Alpha testers will, of course, be invited to test again.
Mind the (data) gaps
We got extremely useful feedback from our alpha testers, and a wealth of crowdsourced data from our community. Thanks to their efforts we now have contact details for the operators of about 50% of the routes in the UK. However, this leaves a lot of operators where we don’t know how to get in touch.
We really need your help to get them! If you can spare a few minutes, visit our spreadsheet and see if you can fill in any of the missing details.
The more contact details we can get hold of, the better experience FixMyTransport will offer to our users. As well as publishing passengers’ reports on the site, FixMyTransport sends them directly to the operators too, helping to get the issue fixed.
So, we especially need the email addresses for operators’ customer services departments. Finding these may be as simple as visiting the operators’ websites, or it may require a bit of sleuth-work on your part. If advanced Googling gets you nowhere, we’ve found that simply phoning head office can get results.
Incidentally, the main operators are near the top of the sheet – those are the ones that will benefit the most users, although obviously the nearer completion we get, the better.
You’ll notice that the spreadsheet now includes a non-obligatory column for your name: this is to offer a small incentive. If you want to, tag your entries and at the end we’ll be offering goodies to the top contributors. Depending on your preference, this might be one of our highly sought-after mySociety hooded tops (they’re snuggly!), or a chance to become more involved in the project.
Those who helped in the first iteration, please note that although this sheet looks different, your details have been retained and indeed have been extremely useful as we build the site. Also – if you have already been a major contributor during our previous rounds of testing and data collecting, please holler so that we can give you proper credit.
Hold tight, please
Not long now… we hope you’re as excited as we are.
On Wednesday this week, mySociety’s Tom and Paul were in Southampton, competing in the Geovation finals.
Geovation is an initiative coordinated by Ordnance Survey which gives out funding to projects that help “communities address their unmet needs through the application of geographic data, skills and expertise”. When we discovered that the theme this time was “How can we improve transport in Britain?” we knew we had to enter.
As many of you will know, mySociety has been working for some time on FixMyTransport, a project for reporting problems with public transport. Taking much of what we’ve learned from FixMyStreet, we are, in the trademark mySociety way, building a website that will make the process easy, whilst hiding all the complexities out of sight.
FixMyTransport is well under way, and we’re hoping to launch shortly. But with Geovation funding, we hoped to be able to roll out an accompanying mobile application.
This is incredibly important because, after all, the best time to make a transport report is immediately you experience the problem.
mySociety has, of course, always been into maps and geodata – we use them in what we hope are fun and innovative ways across many of our sites, including (obviously) Mapumental, and (less obviously) TheyWorkForYou and WriteToThem. We’re also rather fond of public transport.
We also really enjoyed meeting the other contestants, particularly Cyclestreets whose project looks like it will be one to watch.
At the end of the day, we were delighted to learn that we had been awarded £27,000 to develop a simple, intuitive, cross-platform mobile application for FixMyTransport. We can’t wait to get started. We really believe it’s going to be of real benefit to public transport users across the UK (and possibly further, given the open-source nature of all our work).
Ever got a problem fixed by reporting it on FixMyStreet? Written to your representative via WriteToThem? Here’s an opportunity to pay the favour forward to someone stranded on a wet Wednesday by the non-arrival of the number seven bus.
We’ve reached the point in FixMyTransport development where we can start asking for your help. We need to fill in the information we’ll use to report people’s transport problems to the companies that run bus and train routes. If you have five minutes to spare, please spend them adding a contact email address or two for your local bus companies to this spreadsheet:
…then you can bask in the glory of a karmic balance restored*.
* Will also work if you accidentally ran over a kitten on your way to work this morning.
mySociety would never have been able to make Mapumental in the way we did if it wasn’t for the help of San Franciso-based geovisualisation gurus Stamen. They came up with the brilliant idea of sliders instead of static contours lines, they built the flash front end, and, crucially, they helped make sure all the contours had just the right degree of splodginess for a satisfyingly splodgy user experience.
We’ve been hinting for a while about a secret project that we’re working on, and today I’m pleased to be able to take the wraps off Mapumental. It’s currently in Private Beta but invites are starting to flow out.
Built with support from Channel 4’s 4IP programme, Mapumental is the culmination of an ambition mySociety has had for some time – to take the nation’s bus, train, tram, tube and boat timetables and turn them into a service that does vastly more than imagined by traditional journey planners.
In its first iteration it’s specially tuned to help you work out where else you might live if you want an easy commute to work.
Francis Irving, the genius who made it all work, will post on the immense technical challenge overcome, soon. My thanks go massively to him; to Stamen, for their lovely UI, and to Matthew, for being brilliant as always.
Words don’t really do Mapumental justice, so please just watch the video 🙂 Update: Now available here in HD too
Also new: We’ve just set up a TheyWorkForYou Patrons pledge to help support the growth and improvement of that site. I can neither confirm nor deny that pledgees might get invites more quickly than otherwise 😉
According to some, today is the day when the world is going to be saved. Not sure if I agree with that, but recognise that the inauguration of Barack Obama is of some importance :-)). And, naturally, so is the work carried out by mysociety.org. I therefore thought today would be a good time to point to some of its achievements in 2008.
So where to begin? Well, personally I think the work with the Commuting Time Maps is worth mentioning. Developed in collaboration with the Department of Transport it enables users to work out commuting distances from one point to another. This is arguably very useful information if you are house hunting, looking for a new office or if you are an estate agent wanting to provide clients with that extra information.
Or how about picking up an award for FixMyStreet at the SustainIT eWell-Being Awards. The judges said it was “[a]n excellent example of an independent website which empowers the general public in their dealings with their local council. It is a relatively simple application, yet highly effective and replicable.” Very well done indeed.
I know I have mentioned it before, but an obvious achievement is for the charity to have stayed alive and kicking for five years. The main man behind mySociety.org, Tom Steinberg, was around the time of the anniversary featured in an article in the Guardian. Check it out for some more in-depth information about Tom and the rise of mySociety.org!
See also: the main travel-time maps report.
Our newly released travel time maps are currently shooting round the internet. It was great fun making them, and you might like to have a go too – there are plenty of public datasets you could overlay on the same base maps, using the same flash app (source code). There are a few notes about how we made them on the page itself, and the associated real time page. For a far more interesting view of the development process, read Tom Carden from Stamen’s account.
The most interesting blog post I’ve seen to come from this is Whitehall staff have no life by Simon Dickson, who was inspired by the maps to think about the destruction of social capital caused by commuting. “Whitehall staff on all but the highest salaries can’t expect to live anywhere near their work, and hence can’t expect to have any kind of a social (capital) life.”
You may remember that back in 2006 mySociety published some maps showing how long it took to commute places via public transport.
We’ve just made some more which have some lovely new features we reckon you’ll probably like a lot.
If you’d like to see more maps like this in your area, please ask your local transport authority to get in touch with us, or nudge these people 🙂
PS As always, Francis Irving remains a genius.