According to a postscript on that story, TfL have since commented:
This map was produced for engineering works planning and wasn’t designed for customer use, however we are happy to make any maps available which help our customers to travel in London. This map will therefore be added to our website.
Great result. We hope that thanks to Buzzfeed’s viral spread, from today, plenty more people understand the potential of FOI to change things for the benefit of many.
Not many people realise that we fund a proportion of our charitable work by carrying our commercial development and consultancy work for a wide range of clients.
Last year, we scoped, developed and delivered a real variety of digital tools and projects. Some of the projects were surprising. Some of them made us gnash our teeth, a bit, as we grappled with new problems. But all of them (and call us geeks if you like) got us very excited.
Here are just twelve of our personal high points from last year. If you have a project that you think we might be able to help you with in 2015, we’d love to hear from you!
1. We Changed the Way in Which Parliament Does Digital
This time last year, a small team from mySociety was poring over analytics, interview content and assorted evidence from Parliament projects dating back last 2-3 years, to help us put together a simple set of recommendations to conclude our review.
11 months later, Parliament have announced their first Head of Digital, fulfilling one of our key recommendations.
2. We helped the MAS and the FCA protect financial consumers
We built the Money Advice Service’s (MAS) first responsive web application, the Car Cost Calculator.
This tool takes one simple thing you know (the car you wish to buy) and tells you roughly how much it’ll cost to run that car against any others you might be interested in. It has been one of MAS’ most successful online tools in terms of traffic and conversion.
We also built the Financial Conduct Authority’s Scam Smart tool, aiming to prevent financial scams.
This tool helps users considering a financial investment to check a potential investment. Users enter information about the type of investment, how they heard about it and the details of the company offering it to them and get back tailored guidance and suggested next steps to help them ensure the investment is bona fide.
3. We Gave Power to the People of Panama (soon)
Working with the The National Authority for Transparency & Access to Information (ANTAI) and the Foreign & Commonwealth Office (FCO), we set up our first government-backed instance of our Freedom of Information platform, Alaveteli, in Panama.
This project will ensure that Panama’s FOI legislation is promoted and used, but it will also shine a light on ANTAI, who are responsible for ensuring ministries and organisations publish their information, and handling case appeals.
4. We Mapped All the Public Services in Wales
After we extended the Mapumental API to produce data output suitable for GIS (geographical information systems), the Welsh Government were able to map public services in Wales for their Index of Multiple Deprivation calculations.
Over the course of the year they have calculated travel times for over seventy thousand points of interest.
5. We Launched a New Organisation in Four Weeks
Simply Secure approached us in dire need of a brand, an identity and a website to accompany the launch of their new organisation to help the world build user-friendly security tools and technologies.
Cue four weeks of very intense work for mySociety’s designer, supported by members of the commercial team. And we did it.
6. We Printed Stuff BIG (and found people jobs)
Xerox will be using these with the DWP to help job seekers find work that is within reach by public transport. As a byproduct, Mapumental now handles high-fidelity print based outputs: get in touch if that is of interest.
7. We Opened Up Planning Applications
With Hampshire County Council we had the opportunity to build a new application to help assist members of the public and business better understand what was happening around them. For us, it was also the first application in which we worked closely with a provider of a linked data store, in this case Swirrl.
When Open Planning goes live, it will look to help improve social engagement and the economy of Hampshire through better understanding and transparency of planning data.
8. We Proved (Again) That FixMyStreet Isn’t All About Potholes
We launched Collideoscope on October the 7th with our first sponsor—Barts Charity, with the aim of generating data both on incidents involving cycles, and near misses.
9. We Helped Launch a Film
We built a tool for the British Museum, to go alongside the general release of Vikings Live. The Norse Names project brought a sense of context and personalisation to a dataset gathered by the University of Nottingham.
10. We Made Data More Exciting
This year, they asked us to build something similar for bus users. We’re entering the final week of development now, and the finished product should be launched in March.
The main aim of this site? To take data that could be considered pretty dry, and make it a lot more engaging.
11. We Fixed Yet More Potholes
That means that residents of those places can now make their reports direct from their council’s website, or via FixMyStreet, and either way they’ll have all the benefits of FixMyStreet’s smooth report-making interface.
12. We Showed Parliament the Way
And so, we end where we began. While Parliament were busy interviewing candidates for their new ‘Head of Digital’ position, we were commissioned to demonstrate what Hansard might look like were a platform like SayIt used instead of the largely print-based publishing mechanisms used today.
The result was shared internally. While SayIt may not be the end solution for Parliament, it’s great to have had some input into what that solution might be.
And in 2015…?
Got a project that you’d like us to be involved in?
If you’re searching for a new home, give Mapumental Property a try. lt narrows property results down, only showing you houses that fall within a decent commute time from the places you visit regularly – like work, school, or the shops. Here, have a go – it’s fun.
Irritation is the mother of invention
Several years ago, some of our colleagues were looking for a house to rent.
They weren’t set on a particular town. There were two important factors: that it was within a reasonable commute from central London, where they frequently attended meetings; and that the rent was affordable.
Faced with these requirements, most of us would sift through property sites and cross-reference the listings manually with public transport information. It’s rather time-consuming, and slightly irritating, but hey-ho, it has to be done.
But mySociety is in the business of building useful web tools, so when something irritates us like this, we look to see if we can solve the problem through the magic of code. In a stroke of good timing, it was at just around this time that the Department for Transport approached us to ask us to work with their public transport data – and Mapumental was conceived.
The key was to combine Ordnance Survey postcodes with the DfT’s data about journey times, NPTDR (National Public Transport Data Repository). This data set takes a ‘snapshot’ of every public transport journey in Great Britain for a selected week in October each year.
Sounds simple? The process was not without its challenges. Prime among them was the problem of displaying map tiles, plus the vast quantities of transport data, within a reasonable amount of time, no matter which postcode or zoom level the user chose. As we know, a ‘reasonable amount of time’ for a page to load is a metric which is forever shrinking.
By 2006, we had created Mapumental’s first iteration. Users could input a postcode and see all areas of the country that could be reached by public transport, divided into coloured travel-time bands. In 2009, Francis Irving, the mySociety coder behind Mapumental’s early endeavours, explained the technology he’d used. It was Flash-dependent, and a few years later, developer Duncan wrote about some of the technical hurdles he overcame replacing the Flash elements, in view of the rise of the iPhone, which famously doesn’t ‘do’ Flash.
Hoorah! Now our colleagues could type in a central London postcode and see everywhere that fell within a 40-minute journey from there. It wasn’t long before we added median house price data, too.
Beauty is in the eye of the crowd
We even added a ‘scenicness’ rating: if the beauty of your surroundings was important to you, you could rule out anywhere below a certain level of attractiveness.
How did we assess how scenic every area in the UK is? By crowdsourcing the information – our ScenicOrNot website displays a random photograph from every square mile of the British isles, inviting people to rate them. It is surprisingly compulsive.
A showcase tool
Mapumental may have been born from our own needs, but we knew from the beginning that it would have wider applications. It has always been the sort of project that got people excited, once they saw it in action.
We wanted to show how elegantly Mapumental can handle all kinds of data, starting with houses for sale and rent – so we developed Mapumental Property. It’s not intended as a serious competitor to the giant property websites out there. Rather, it’s an all-singing, all-dancing demonstration of Mapumental’s strengths.
In this case, the data is from the property website Zoopla, and you can narrow it down to show rental or sales property within your chosen price bands and commute distances. You can even add multiple destination points, so that households of two or more people can find their optimum location.
But Mapumental is not just about property: swap out that Zoopla layer, and you could put in anything else you can imagine – hospital locations, supermarkets, schools, job vacancies… you name it.
The beauty of Mapumental is that now we’ve done the really hard part, incorporating new data layers is relatively simple. Recent work for the Fire Protection Association and the Welsh Government, among others, has shown its versatility.
Now how about you?
We believe that Mapumental’s possibilities are pretty much endless. Have you got an unloved, difficult-to-navigate dataset that Mapumental could breathe new life into? Or would your stakeholders benefit from being able to see your data displayed on a map? Let us know.
Exactly one year ago today, we quietly put FixMyTransport.com live. We’d built it as a place where you could contact transport operators, and receive their responses, in public. But would it work?
That depended, of course, on the transport companies, and how they would rise to the challenge. A year on, we’re in a position to see how things have panned out.
As you will know if you have submitted a message to them, there are a handful of operators who refuse to engage via FixMyTransport, even though this requires less effort for them than holding the conversation in private. Worst offenders include Northern Rail, Scotrail, Arriva Trains Wales and South West Trains.
These operators are starting to look as if they might have some customer service secrets to hide. You can see some of their excuses in our archive of correspondence, and frankly, they aren’t all that persuasive:
Scotrail: “We encourage our customers to contact us directly to help give them the service they expect and deserve.”
South West Trains: “In order to guarantee a full and consistent response to the concerns raised, would you please advise our customer to use one of our established methods of contact.”
Arriva Trains Wales: “Receiving feedback from our customers is important to us, and I am grateful for you taking time to report these issues. However, we would ask any customer wishing to log an issue with us to make direct contact with us, rather than submit it to us via a third party.”
Meanwhile, Northern Rail – perhaps not coincidentally one of our most-contacted operators – has a policy of sending a one-liner to say that comments have been ‘passed on to the relevant teams’. That does not comfort those who submit some of their more upsetting or important complaints.
While we are disappointed by this lack of communication, we still think it’s worthwhile using FixMyTransport to make initial contact with such companies.
Why? Because you gain the benefit of comments, advice and support from other users – and your complaint is in public for everyone to see. Even if the operator doesn’t respond, that has to make a difference. Plus, FixMyTransport users will often suggest next steps, such as contacting pressure groups or passenger watchdogs.
You see, while we may have faced difficulties with some operators, there were no such issues with the general public. You came to the site, and you quickly understood what FixMyTransport was trying to achieve. And you chose to use it in preference to the transport companies’ own channels. Perhaps the operators might like to think about why that is.
But let’s not dwell on the negatives. We have to give kudos to East Midlands Trains, First Capital Connect, First Great Western, London Midland, Southern and Virgin, all of whom stepped up to the mark and had no problems whatsoever replying to you via FixMyTransport. Equally, praise is due to Transport for London who act as the central contact for a variety of operators across the city, and Stagecoach Buses’ many subsidiaries.
These companies, along with many other smaller outfits, have consistently responded to your complaints via the site. As a result they have created a large public archive of their good customer service.
A helpful, friendly community has grown, too, aided by our team of volunteers. Over 3,500 people have sent messages through FixMyTransport, and with monthly visitors to the site now coming in at over 180,000, each of those messages has had an average of 50 readers.
This is our first year of many. We’re certainly here for the long haul, and confident that eventually, even the most reluctant operators will come on board. If they don’t, increasingly, their customers are going to be asking why. The last year has shown that there is a demand for our service, and we see ourselves as part of a wider shift towards holding companies to account in public. Think how often you’ve seen a disgruntled customer tweeting or blogging their experience.
Meanwhile, we hope you’ll keep using the site, and telling others about it. You might even consider telling your local transport operators how FixMyTransport can work for them.
We hope, too, that you’ll carry on telling us what works or doesn’t work, via the feedback button at the top of every FixMyTransport page. We’re still in active development, and every suggestion is discussed and considered.
Thanks for helping make FixMyTransport what it is. Now, have a piece of birthday cake.
Image credit: Magnus Franklin
This post is cross-posted from the FixMyTransport blog.
Today we’ve re-added Network Rail to the list of public bodies one can make requests for information from via mySociety’s Freedom of Information website WhatDoTheyKnow.
Network Rail owns, runs, maintains and develops most of the UK’s rail infrastructure including tracks, signalling, bridges, tunnels, level crossings, viaducts. It owns almost all of the UK’s stations and manages the biggest and busiest.
Network Rail is not currently subject to the Freedom of Information Act or the Environmental Information Regulations however we use our site for activism by listing many bodies which are not formally subject to FOI or EIR. Some of these voluntarily comply with FOI, others don’t but we add them because we think they ought be subject to the Act on grounds such as:
- Making public appointments.
- Being substantially publicly funded (this is not a sole reason we would consider an organisation a public body)
- Controlling public assets.
- Having a public regulatory function, including controlling access to trades and professions.
- Controlling significant national infrastructure.
The degree to which Network Rail is a public body is a subject of controversy however a number of the criteria listed above clearly apply to the company.
The Information Commissioner once ruled that Network Rail is a public authority for the purposes of the Environmental Information Regulations however this was overturned by a Information Tribunal Decision in 2007 .
The tribunal decision noted:
[Network Rail] is a major landowner whose estate … in the words of its website, includes “many sites of great environmental, geological, historical and architectural importance” as well as much contaminated land.
The tribunal expressed a view the position of Network Rail in relation to access to information legislation is “clearly unsatisfactory”.
We originally added Network Rail to our site back in 2008 before we had developed the above policies and we closed it to new requests after the first request sent didn’t get a response.
Recently there have been positive indications in relation to access to information held by Network Rail. On the 2nd of February 2012, transport minister Norman Baker speaking in Parliament said:
Network Rail has promised that it is in the process of developing a voluntary information rights code, which will mirror many of the provisions in the Freedom of Information Act. We welcome that initiative and believe that, if properly implemented, it will provide an alternative to legislation. We expect the company to introduce the code alongside a broader package of Government reforms later this year.
This followed an earlier statement, from the 18th of January 2012, by Earl Attlee, answering a written question on behalf of the government:
Network Rail is a private sector company. The Government have no current plans to extend the Freedom of Information Act to the company. However, we welcome the fact that Network Rail is taking steps to enhance its own transparency and is developing a voluntary publication scheme with which it will comply.
The approved model publication scheme used by public bodies which have to have one states:
Information held by a public authority that is not published under this scheme can be requested in writing…
Hopefully our re-listing of Network Rail will help push Network Rail’s openness and transparency agenda along and enable our users to benefit from the new era of openness being promised within the company. Making correspondence related to requests for information publicly available via our site will enable everyone to see how it goes.
If you haven’t got a penny,
A ha’penny will do,
If you haven’t got a ha’penny,
Then God bless you.
We wish you all a merry and prosperous Christmas – and for those of you who are already feeling quite prosperous enough, may we point you in the direction of our charitable donations page?
mySociety’s work is made possible by donations of all sizes and from all sorts of people. Those donations help fund all the online projects we create; projects that give easy access to your civic and democratic rights. If that’s important to you, show your appreciation, and we promise we’ll make the best use of every penny.
Thank you for sticking with us through this month-long post. We hope you’ve found it interesting and we wish you the very merriest of Christmases.
What’s behind the door? A letter to Santa.
If you can fit them down the chimney, here’s what we’re dreaming of:
More publicly available data Of course, we were delighted to hear in Mr Osborne’s autumn statement that all sorts of previously-inaccessible data will be opened up.
We’re wondering whether this new era will also answer any of our FixMyStreet geodata wishes. Santa, if you could allocate an elf to this one, we’d be ever so pleased.
Globalisation …in the nicest possible way, of course. This year has seen us work in places previously untouched by the hand of mySociety, including Kenya and the Philippines. And we continue to give help to those who wish to replicate our projects in their own countries, from FixMyStreet in Norway to WhatDoTheyKnow in Germany.
Santa, please could you fix it for us to continue working with dedicated and motivated people all around the world?
A mySociety Masters degree We’re lucky enough to have a team of talented and knowledgeable developers, and we hope we will be recruiting more in the coming year. It’s not always an easy task to find the kind of people we need – after all, mySociety is not your average workplace – so we’ve come to the conclusion that it’s probably easiest to make our own.
Back in February, Tom started thinking about a Masters in Public Technology. It’s still something we’re very much hoping for. Santa, is it true you have friends in academic circles?
FixMyTransport buy-in – from everyone! Regular users of FixMyTransport will have noticed that there are different kinds of response from the transport operators: lovely, fulsome, helpful ones, and formulaic ones. Or, worse still, complete refusal to engage.
Santa, if you get the chance, please could you tell the operators a little secret? Just tell them what those savvier ones already know – that FixMyTransport represents a chance to show off some fantastic customer service. And with 25,000 visitors to the site every week, that message is soon spread far and wide.
FixMyTransport was launched a month ago. It is now well on its way to listing 1,000 individual complaints, suggestions and requests to the public transport operators of Great Britain.
As the sample size grows, we’re able to see just what provokes the country’s mild-mannered passengers into action. There are the diurnal irritations – the leaky station roof, constant announcements, smelly trains; there is the discomfort of overcrowding and overheated buses.
All of which are important, of course. And in this, FixMyTransport is achieving its aim of allowing people to make their reports to the operators, while at the same time creating small bunches of people who read those reports and think, ‘Hey, me too!’.
But FixMyTransport is not just for the little gripes. It’s uncovering some pretty big issues, too. Prime among these is the issue of accessibility: reports have come in of buses driving away rather than let a wheelchair user on; a disabled passenger who has surmised that it’s easier to invite friends to come to him rather than try to navigate London’s public transport system; a station from which those with restricted mobility can only travel in one direction.
The big question for us is, what happens now? Are these reports making anything better? In some cases, yes.
There is the train that will now stop at intermediate stations, and the pedestrian crossings that are no longer blocked by buses. Little things that’ll make a big difference to the people who reported them. But the pay-off is not always so immediate. Bigger issues are obviously not going to be fixed overnight. And some problems won’t be fixed, for a multitude of reasons – they don’t fit in with the operators’ plans, or they’re not budgeted for, or they just aren’t seen as sufficiently important.
How is FixMyTransport going to crack those? Well, it was set up so that you can show your operator that there is demand, that budgets need to be massaged, or that plans should change. If you’ve used the site, you may well have been on the receiving end of a comment from one of the team, nudging you to spread the word of your campaign, among friends, family, and fellow-passengers.
The fact that people can sign up to your page helps make FixMyTransport different from just contacting the operator directly. We also reckon it’ll make a difference when it comes to getting changes. Consider, for example, the campaign to get increased cycle parking at Cambridge station – with 176 supporters (and still growing every day), our biggest yet. It’s been picked up by local press, talked about on Twitter – and eventually, National Express won’t be able to ignore the public demonstration of a palpable need.
Well, that’s the plan. We know it’s early days, and that FixMyTransport represents a massive sea change for some operators who are not used to interacting openly and online.
If you’ve written an impassioned, well-reasoned request, gathered supporters and spread the word far and wide, and still hit a brick wall, we have other suggestions. FixMyTransport allows us to get you writing to your local councillor, to the local paper, or to relevant groups like Passenger Focus, Transport for All, and the Campaign for Better Transport. These groups have been bashing away at the big problems like accessibility for far longer than we have, and it makes sense to tap into their expertise.
We know that for some issues, it’ll be a long game – just as it’ll be a long game trying to get every operator fully signed-up to the notion of transparent online interaction. But we’ll keep trying, and we hope you will too.
It’s high time we updated you on Mapumental, our journey-time mapping project. For those who may not remember, Mapumental is based on a simple idea: to visualise transit times, by public transport, from or to any postcode in Great Britain.
It all began in 2006, when the Department for Transport approached us to see what we might do with public transport data; in 2009 we won an investment loan from Channel 4 and Screen West Midlands which enabled us to build a beta tool – you might have played with it. If not, go on, have a go. It’s fun!
It’s been quite a long journey to where we are today. Unlike many mySociety projects, funding for Mapumental’s development came from a commercial investment loan, with a condition that we set it up as a business. For that reason, it’s not enough that it’s beautiful and useful – we need to find ways for it to be profitable, too. All revenues are set to come back to fund our not-for-profit activities.
We could tell from very early on in the project that Mapumental would be a sought-after tool for all sorts of purposes, from business to personal use. For example, you can see commute times at a glance, so it’s great for house-hunters and job-seekers. Consequently, it’s also great for the property and recruitment industries.
“Your maps look amazing, such a great way of representing what could be really boring data, but isn’t.” – A jobseeker
We can see loads of other possibilities too – like urban planning. This sort of analysis would have been far more expensive in the past; with Mapumental, planners can see at a glance how accessible a new development would be by public transport. Its potential uses are wide-ranging, answering questions for businesses, organisations, charities, and public facilities – especially those wanting to maximise accessibility or encourage use of greener transport options.
“The maps are a fantastic, a great tool and should be used for every planning application. I will be using Mapumental for all of our projects!” – Lee Taylor, Veridis Design
We’ve recently refined a product that’s pared down from the dynamic maps you may remember from that beta tool: static maps. These are simple, non-interactive maps which show transit time in bands. They’re flexible in that they can be generated for any postcode, with any maximum travel time, and depict travel at any given time of day.
We can provide a one-off map for personal use, or batches of many thousands of maps – as we have done for estate agents Foxtons, who now have a Mapumental map on every property listing.
As we generate more and more maps for different uses, showing different parts of the country, we’re really enjoying digging out all sorts of surprising facts – like how it’s quicker to travel from Watford to Westminster than it is from some parts of Harringay. Or how Cardiff University students might sensibly live at all points east as far as Newport, but will be stymied for transport in the west if they live anywhere other than Barry or Bridgend.
In fact, our very favourite use so far has come from an individual who centred his map around his home postcode. He tells us he has printed it off and put it up by the front door, so that on his way out of the house, he can find a new and surprising destination for day-trips.
Find out more on the Mapumental website – and please do spread the word among friends and colleagues who might benefit from a Mapumental map.
Just like the famous Yellow Pages ad, FixMyTransport is not only there for the nasty things in life.
Quite late in FixMyTransport’s development, we realised that praise is a form of feedback and that this channel ought to be open to our users, too – that’s why on every page for a stop or a route, you’ll see a stonking great button inviting you to ‘say something nice’ – here’s an example: a station manager giving the type of good service that gladdens the heart.
There’s also a little love for Pulborough station, nice words for Brighton’s well-informed station staff, an example of a very accommodating bus driver, and a comment that makes me want to take the 37 bus to Clapham Junction right now.
We haven’t really stressed this side of FixMyTransport, so we’re really glad to see people finding it for themselves and putting it to good use. If you encounter particularly excellent service on your next journey, and you want to spread the love too, just remember the big blue button. We’re sure the operators will be very glad to hear from you.
So. Yesterday we officially launched FixMyTransport, a site that has been in ‘quiet beta’ for a few weeks. Not such a big event, you might think – after all, the site has been open for public use; the only difference was that we were announcing it.
I think we’ve all been gratifyingly taken aback by just how much use the site has seen in the last 24 hours. Thanks to mentions in some of the mainstream press, but equally because of a veritable outpouring of tweets and retweets, word spread quickly. We experienced a 550% rise in visitor numbers (the servers took it in their stride, we are glad to say). Over the course of the day, the number of reports on the site doubled, with more than 70 totally new campaigns being created and many more problems being sent to operators. With each report came more tweets, more blog posts and more users signing up to campaigns.
We’re seeing the idea we worked on become a reality, and that’s both exciting and full of surprises. We knew what we would use such a site for, but we had no idea which issues would most motivate our users (at the latest reckoning, it’s poor air conditioning, delays, and, above all, a lack of decent information).
If you haven’t had a chance to see what FixMyTransport is all about yet, take a look at some of these examples:
- A passenger who has to travel west when she wants to go east
- What sounds like a complete no-brainer of a suggestion
- A sensible placatory move Virgin could extend to delayed passengers
- A call for longer commuter trains
Many of these examples see users (not just the operators, but ordinary people) who know a lot more than we do about public transport in this country weighing in with useful insights, which is fantastic.
Don’t forget you can search your local region for reports. If you find one you agree with, lending your support is as easy as clicking a single button, and then spreading the word with a tweet, a Facebook status or however you see fit.
Excuse the puns – they are hard to avoid – but we have the sense that we’re at the beginning of a very exciting journey here. And we’re sure we’re going to enjoy the ride. Thanks to everyone who’s come on board so far.