Not many people realise that we fund a proportion of our charitable work by carrying our commercial development and consultancy work for a wide range of clients.
Last year, we scoped, developed and delivered a real variety of digital tools and projects. Some of the projects were surprising. Some of them made us gnash our teeth, a bit, as we grappled with new problems. But all of them (and call us geeks if you like) got us very excited.
Here are just twelve of our personal high points from last year. If you have a project that you think we might be able to help you with in 2015, we’d love to hear from you!
1. We Changed the Way in Which Parliament Does Digital
This time last year, a small team from mySociety was poring over analytics, interview content and assorted evidence from Parliament projects dating back last 2-3 years, to help us put together a simple set of recommendations to conclude our review.
11 months later, Parliament have announced their first Head of Digital, fulfilling one of our key recommendations.
2. We helped the MAS and the FCA protect financial consumers
We built the Money Advice Service’s (MAS) first responsive web application, the Car Cost Calculator.
This tool takes one simple thing you know (the car you wish to buy) and tells you roughly how much it’ll cost to run that car against any others you might be interested in. It has been one of MAS’ most successful online tools in terms of traffic and conversion.
We also built the Financial Conduct Authority’s Scam Smart tool, aiming to prevent financial scams.
This tool helps users considering a financial investment to check a potential investment. Users enter information about the type of investment, how they heard about it and the details of the company offering it to them and get back tailored guidance and suggested next steps to help them ensure the investment is bona fide.
3. We Gave Power to the People of Panama (soon)
Working with the The National Authority for Transparency & Access to Information (ANTAI) and the Foreign & Commonwealth Office (FCO), we set up our first government-backed instance of our Freedom of Information platform, Alaveteli, in Panama.
This project will ensure that Panama’s FOI legislation is promoted and used, but it will also shine a light on ANTAI, who are responsible for ensuring ministries and organisations publish their information, and handling case appeals.
4. We Mapped All the Public Services in Wales
After we extended the Mapumental API to produce data output suitable for GIS (geographical information systems), the Welsh Government were able to map public services in Wales for their Index of Multiple Deprivation calculations.
Over the course of the year they have calculated travel times for over seventy thousand points of interest.
5. We Launched a New Organisation in Four Weeks
Simply Secure approached us in dire need of a brand, an identity and a website to accompany the launch of their new organisation to help the world build user-friendly security tools and technologies.
Cue four weeks of very intense work for mySociety’s designer, supported by members of the commercial team. And we did it.
6. We Printed Stuff BIG (and found people jobs)
Xerox will be using these with the DWP to help job seekers find work that is within reach by public transport. As a byproduct, Mapumental now handles high-fidelity print based outputs: get in touch if that is of interest.
7. We Opened Up Planning Applications
With Hampshire County Council we had the opportunity to build a new application to help assist members of the public and business better understand what was happening around them. For us, it was also the first application in which we worked closely with a provider of a linked data store, in this case Swirrl.
When Open Planning goes live, it will look to help improve social engagement and the economy of Hampshire through better understanding and transparency of planning data.
8. We Proved (Again) That FixMyStreet Isn’t All About Potholes
We launched Collideoscope on October the 7th with our first sponsor—Barts Charity, with the aim of generating data both on incidents involving cycles, and near misses.
9. We Helped Launch a Film
We built a tool for the British Museum, to go alongside the general release of Vikings Live. The Norse Names project brought a sense of context and personalisation to a dataset gathered by the University of Nottingham.
10. We Made Data More Exciting
This year, they asked us to build something similar for bus users. We’re entering the final week of development now, and the finished product should be launched in March.
The main aim of this site? To take data that could be considered pretty dry, and make it a lot more engaging.
11. We Fixed Yet More Potholes
That means that residents of those places can now make their reports direct from their council’s website, or via FixMyStreet, and either way they’ll have all the benefits of FixMyStreet’s smooth report-making interface.
12. We Showed Parliament the Way
And so, we end where we began. While Parliament were busy interviewing candidates for their new ‘Head of Digital’ position, we were commissioned to demonstrate what Hansard might look like were a platform like SayIt used instead of the largely print-based publishing mechanisms used today.
The result was shared internally. While SayIt may not be the end solution for Parliament, it’s great to have had some input into what that solution might be.
And in 2015…?
Got a project that you’d like us to be involved in?
Every year, thousands of people in the UK fall prey to financial scams. For the last six months, mySociety has been working with the Financial Conduct Authority to create an online tool, the FCA Warning List, to try and help potentially vulnerable financial consumers avoid scams.
The tool launched on Wednesday last week as part of a wider communications campaign aimed at educating the public on the typical characteristics of scams.
The homepage of the FCA Warning List
The sophistication of financial scams
When I’ve mentioned this project to people, they invariably think of emails from extravagantly-named lawyers in far-flung countries identifying you as the lucky beneficiary of a lost inheritance. These scams seem, to most people, obvious and the people who fall prey easy to ridicule: how can people possibly think this stuff is real?
But many scams are actually incredibly sophisticated and work on people over a long period of time, with even the most experienced investors at risk of being taken in.
An introductory approach is made by someone who knows your name on a realistic pretext. Might you be interested in this investment? No? Well, John, it was good to chat and I’ll call again in a few months. A few months later another call. Did you know that if you’d invested you’d have made 20% by now? I have another investment here that I think might interest you, let me introduce you to my colleague who knows the director at this firm personally.
Scammers work their victim as a team, they lure us in and use our cognitive flaws and emotional weaknesses to ensnare us.
Disconcertingly informative user research
During this project, we interviewed 15 or so potential users, recruited as having the characteristics of people likely to be targeted by scammers. About half of these people had come in contact with a scam. As far as we know, none of them had fallen victim but only one of them reported their experience to the authorities.
Almost all of them thought that a website to help them research investment opportunities—provided by an independent third party like the FCA—would be useful for them.
We’ve built an online tool that we hope will help investors avoid scams. A person using it gives it some basic facts about an investment opportunity (what is it an investment in? how did you hear about it?) and it gives them back some guidance specific to them.
For example, did you know that if you’re cold called about an investment opportunity, in all likelihood it’s a scam? Just that simple message alone has the potential to be very disruptive to scams.
The tool also allows users to search a list of firms that the FCA knows to be operating without their permission: if someone’s talking to a firm on that list about an investment, that’s probably a pretty bad idea.
Finally, it gives people other suggested actions at the end of the process. Been cold called? You should report it. Considering an investment in an unregulated commodity like bamboo? You should research further before investing.
We also made a widgetty version of the tool homepage that can be easily embedded into other websites.
Scammers rob people of cash, but they can also take people’s self-respect and damage their personal relationships, often at a time of life when they are particularly vulnerable.
We’re excited about the launch of the Warning List and are proud to be supporting the FCA in its mission to protect consumers by disrupting more of the scams that have such a destructive effect on people’s lives.