One service we offer on TheyWorkForYou is an email alert: this lets you know when there is new data published on the site that either contains a word/phrase that you’ve subscribed to, or that indicates new activity from your selected Member/s of Parliament.
(Didn’t know this? Go and sign up now!)
We send around 400,000 of these emails a month. For many years, the look has remained exactly as it was when we first developed them: plain text, which has the benefit of being lightweight and unlikely to get scrambled by email clients. The downsides are that it doesn’t exactly make for a compelling email, visually speaking, and that some find it hard to identify which sections are of interest in a uniform block of unformatted text.
We’ve now finally transformed alert emails into a much more polished HTML format, and at the same time we’ve also improved the look and feel of four other vital elements of TWFY: profile images, the API, the sign-up page, and the Contact page.
As usual, before starting work, we did a bit of research into who uses this feature and why, so we could be sure we were answering their needs. You can see more about this in Alex’s post here.
Photos of MPs
Where there is a more recent and higher quality image available, we’ve updated the profile image we use for MPs. In some cases, this has replaced some pretty youthful faces — it’s clearly high time we caught up with this particular ticket!
Higher resolution or larger images also mean that they’ll be more useful to developers using the images (which are all available under an open licence) on other sites and apps.
Clearer access to the API
The API page (where developers and researchers can access TheyWorkForYou data) has been given a slick new design. We’ve updated it with new examples of how the API might be used, and streamlined the language and content to make it easier to understand.
We hope that all of these features will make it easier and more pleasant for you to use TheyWorkForYou, either when you’re checking up on what’s happened in Parliament for yourself, or using our data to make other parliamentary apps and sites.
Image: David Pisnoy
The climate emergency is, of course, a massive concern, and that’s why we often urge you to contact your MPs and councillors to demand faster, better, greener progress.
And that’s important — but also, we really should take the time to give positive feedback, thanking those councils and politicians who are doing the right thing.
This year, we’re taking part in the Climate Coalition’s Good News Day which, since 2015, has asked “organisations, institutions, household names and millions of people to use the power of green hearts to join together and ask politicians to put aside their differences and tackle the climate crisis.”
Here’s how you can get involved
- On Friday February 12, use our Climate Action Plans database to search for your local council and see if they have a plan in place.
- If they have, drop your councillors a line on our WriteToThem service to let them know you appreciate it.
Local authorities and councillors who are taking action need to know they’re supported in their actions, some of which may be radical or taking them into new territories — so let’s thank them for everything they’ve done so far, and maybe give them the support to go further, too.
- If they haven’t? Let them know you care about any climate-related action the council have taken, and urge them to get a wider plan approved.
- Maximise the power of your action by shouting about it on social media. Use the hashtag #ShowTheLove, and use a picture of a green heart (we’ve added links to some royalty-free images below you can download or copy and paste) to join in with the national Good News Day movement. Or, if you want to go all out, make your own crafty green heart: there are some ideas on the Climate Coalition’s worksheet and on cafod.org.uk.
- If you’d like to do more, see the Climate Coalition’s collection of downloadable resources.
If you’re on a roll…
There are other ways you can #showthelove, too.
We think the prompt to ‘ask politicians to put aside their differences and tackle the climate crisis‘ is a particularly important one, so:
- You could also use WriteToThem to email your MP with this message…
- …or go public and tweet them!
And finally, there is encouragement to share everything your own organisation is doing to help the climate. With that in mind:
- Here’s mySociety’s own environment policy — which any other organisation is welcome to copy and adapt for your own needs.
- And a reminder of our post showing the various ways in which our services can be used to help the climate.
- If you’re one of our many friend and partner organisations in the UK and around the world, please consider joining Good News Day and getting the word out to your own followers.
Green heart pictures
Pictures on Unsplash are free to use and you don’t even have to credit the photographer, although if we’re talking about showing the love, we should of course do the same for the creative people whose work we benefit from!
On 18 January we received a letter from Robert Largan MP regarding our parliamentary site TheyWorkForYou. He requested that we ‘correct a misrepresentation’ in the way that the site displays how he and his fellow MPs have voted on measures to prevent climate change:
The letter was co-signed by around 50 members of his party, and identified three votes not currently included in our climate change vote calculations, with the request that they be taken into account on their voting records pages.
This was not an unusual message: we often receive emails from MPs to TheyWorkForYou, asking us to explain or reconsider the data we publish on them — and the most common subject is the voting records pages.
The only differences with this letter were that Mr Largan had gathered the support of so many other MPs; and that it was covered in the press and shared on Twitter quite a few days before we actually had receipt of it.
So we’ve treated it in the same way that we would any other, but given the amount of exposure the issue has already had, we thought we’d also share our considered response here. We’re glad to have this opportunity to illustrate how we run the site, and the judgements that we have to make in order to run the fairest, most factual service we can.
Image: UK Parliament
Humanity & Inclusion is a charity working to combat the injustices faced by people with disabilities and vulnerable populations in situations of poverty and exclusion, conflict and disaster.
Their recent campaign, ‘Stop Bombing Civilians’, encourages supporters to protest the bombardment of innocent citizens in areas of conflict like Syria, Iraq, Yemen, and Afghanistan.
As their website explains, when explosive weapons are used in populated areas, 90% of casualties are civilians. Many are left injured or disabled with their lives and livelihoods completely ruined — surely all would agree that this is not a just or desired outcome of bombardment, no matter what your view on the conflicts generally.
And so we were gratified to learn that WriteToThem, our ‘contact your MP’ service, is playing a part in this campaign.
A toolkit for speaking out
Humanity & Inclusion have put together a set of actions that supporters can take, from signing a petition to taking a selfie and sharing it on social media — or writing to your MP.
“WriteToThem was the obvious choice.”
And that’s where we came in: this last action is managed through integrating WriteToThem on the charity’s campaign page (something that any campaign can do, for free).
We asked Tom Shelton from Humanity & Inclusion to explain more about how they used our service within their integrated campaign.
Up to date contacts
Tom explained that a central part of the campaign is the petition, and it is easy enough for them to run petitions by using the forms on their own website.
However, when they’re asking supporters to directly email MPs, it’s just too complex to maintain and implement the dataset of politicians’ contacts themselves.
“Yes, this data is publicly available, but like many small organisations, we have no capacity for maintaining its integrity”.
Flexible and free
So the charity looked around to see what tools were available.
“There are some impressive tools out there, but most of them are pretty expensive given our modest needs. In previous years, we have used a relatively low cost paid tool for this type of ‘email your MP’ campaign.
“We needed a tool that was simple and safe for our supporters to use.”
“However, given that this new campaign was quite targeted, we were expecting a relatively low volume of emails, so we needed something that was easy to implement on our website, and we didn’t want to make any investment in a paid tool that would involve setup costs.
“We also wanted to avoid an ongoing subscription cost as we knew that our campaign would probably be paused at various points and then re-activated later (say, during elections, parliamentary recess etc).
“In particular, we needed a tool that was simple and safe for our supporters to use, and would help them to approach MPs in a way that is appropriate and would get the best response.
“Based on this, WriteToThem was the obvious choice.”
For all levels of coding knowledge
How easy was it to add the tool to their website?
Tom says that, for anyone with basic web skills, the postcode box option is very simple to set up.
“The more complex integration is also quite straightforward, but due to time constraints, we opted to integrate the postcode finder widget.
“The documentation on the WriteToThem website is excellent.”
“This fitted nicely in with our website and immediately worked. The documentation on the WriteToThem website is excellent, as is the guidance for how best to use the tool for effective campaigns.”
Humanity & Inclusion are actually a great example of an organisation who have read the guidelines and included them into their campaigning plans: if you visit the ’email your MP’ page of their campaign, you’ll see that they encourage you to write messages in your own words, while providing inspiration for some of the points that might be included.
This is because WriteToThem blocks mass copies of identical messages, based on evidence that these tend to be regarded as a nuisance by politicians, rather than having the desired effect.
Thank you very much to Tom and Humanity & Inclusion for sharing their experience of using WriteToThem as one part of a simple but effective online campaign.
And now, if you have been convinced of their cause, we suggest that you take advantage of their campaign pages, and email your MP.
Image: ©Peter Biro/HI
Nada, 10, was injured in a bombing with her father in Mosul. As a result of her injuries her leg was amputated below the knee and she will need jaw surgery to help make eating less difficult.
We are living in a historic age.
There are plenty of ways to see the truth of that right now. And here’s one more indicator: WriteToThem user numbers have exploded. Over the site’s lifetime (more than 15 years), we’ve never seen so many people using it to contact their representatives as we have during the last week or so.
See that big spike on the right? That represents almost 35,000 messages sent to MPs in the first twelve days of June, against a normal monthly average of around 4,000.
In total, so far this month you’ve already sent 55,000 messages to every type of representative, as the UK’s coronavirus death toll rose ever higher, and Black Lives Matter protests spread from the US to the UK.
A previous peak on 24/25 May coincided with the Dominic Cummings story. That week, 11,756 messages were sent to MPs.
Referrals have largely come through social media, as people share the easy way to contact representatives about the issues that have gripped them — but there have also been welcome links from mainstream media, including youth culture and style publications like i-D and Dazed. We hope this might indicate a welcome broadening of our userbase to include more young and diverse citizens — and if so, we hope they’ll come back in the future every time they need to make contact with those in power.
WriteToThem exists so that anyone can contact their elected representatives, and feed into the democratic process. We make it as easy as possible for you to tell your politicians what you expect of them, to share your beliefs and opinions, and to ask for their support. We are glad that so many citizens are doing just that during this increasingly momentous era.
If you’d like to know more about what WriteToThem is and how it works, see this post.
Image: James Eades
When you woke up this morning to check the election results, you may have visited TheyWorkForYou.
And you’d have found it bang up to date, thanks to the new MP data that was added through the night, as the election results came in. More than a fifth of you have a new MP, and whether you voted for them or not we know you’ll want to keep them accountable.
We’ve just now added one final MP — for St Ives, since weather conditions prevented ballot boxes coming over from the Isles of Scilly earlier.
We’ll be helping you hold all MPs, new and returning, to account over the next few years, as we publish their debates and votes, expenses, interests and contact details.
We make it as simple as possible for everyone to understand what’s going on in Parliament, and how you can play a part in your own democracy.
Right now, you can get a headstart:
If you’re a developer, researcher or just a good old data junkie, you might additionally like to:
- Use the API in the knowledge that it’s delivering the current MPs
- Download a spreadsheet of the current MPs
Now we need you to help us
We’re determined to carry on providing these services, but we still need your help to do so.
There are seven days left to run on our crowdfunder. Thanks to the generosity of hundreds of donors, we’ve already raised almost £10,000, for which we are enormously grateful.
But we still need to raise another £15,000 so that we can continue providing these services, as well as adding new features that will improve the site and make Parliament easier for everyone to follow.
Image: ©UK Parliament/Jessica Taylor/ Stephen Pike (CC by-nc/2.0)
Generally speaking, the sites just work. Sure, there are a bunch of tasks we’re managing on a daily basis behind the scenes, but none of those need bother you, the user. To employ a tired old metaphor, the sites glide swanlike, while under the water there’s some busy paddling to ensure that the latest debates, votes and representatives’ contact details are all present and correct.
During an election, though, that paddling becomes a bit more visible, and some services may be interrupted.
You want to contact your MP? Here’s the thing: officially, you don’t have one at the moment.
Parliament has dissolved. The representatives formerly known as MPs are no longer allowed to refer to themselves as such, and their parliamentary email addresses have been withdrawn.
So when you visit WriteToThem, you’ll see this message where we normally provide the link for writing to your MP:
Note that you can still use WriteToThem to contact all your other representatives, from local councillors to MSPs, Assembly members, MEPs, etc — provided that your issue is relevant to them (you’ll see a short list of the types of issue each representative deals with, on the site).
If you’ve got something to say about the current political situation or a matter that you’d like your MP to vote on, though, you’ll just have to wait. Even if your former MP is standing for re-election, they’re most likely dedicating a lot of their time to canvassing, and of course they won’t be taking any issues into the debating chamber just now because Parliament is not in session.
Where it becomes a little more tricky is if you have a constituency issue you want an MP to help with. Perhaps consider if it’s something your local councillor/s may be able to help with instead — it’s always worth asking them, anyway. If not, and if it’s an urgent matter, it may be worth calling your former MP’s office, as some (especially those standing for re-election) will still be running a bare bones service.
If your issue is not urgent, then wait until a couple of weeks after the election. In particular, if you find yourself with a brand new MP they’ll be finding their feet, setting up staff and office equipment, etc.
You’ll see the word ‘former’ used a lot, if you visit TheyWorkForYou over the next few weeks. For example, the homepage generally has a prominent link to direct you towards your own MP’s page. These days, it looks like this:
And if you do click through to any MP’s page, you’ll see that they now have this below their name:
On the page where we list all MPs, you’ll see this factually accurate message at the top:
If you want a list of who the MPs were, it’s still there, you just have to click the link.
And then there’s one more thing: of course, as there are no debates taking place in Parliament, we’re not sending out Westminster email alerts (you’ll still get those from Scottish Parliament and the London Assembly, though).
When will everything be back to normal?
Our friends at Democracy Club collate the election results as they come in, producing data that we can then import. Thanks to them we’re generally able to update TheyWorkForYou pretty much in real time. So, when you wake up in the morning you’ll hopefully be able to:
- Check who your MP is;
- If it’s someone new, sign up for alerts so you get an email when they speak.
For a little while, of course, new MPs will have very little content on their pages: you’ll see a message to say that data will start to appear once they’ve done a bit more.
WriteToThem takes a little longer to get back up to speed: that’s because we need to import all the MPs’ email addresses, and these can take a while to come through. If we’re using an official parliamentary email address, experience shows that they may not even be set up by Parliament for a short while.
So please be patient — as we mentioned earlier, it’s probably best to wait a couple of weeks before contacting your brand new MP in any case.
While mySociety sites are fully operational in the periods between elections, there are other organisations who swing into action and do their best work during this time.
So here are a few things you can do, thanks to those other orgs, while you wait for mySociety’s democracy services to return to normal.
- Visit WhoCanIVoteFor and WhereDoIVote from Democracy Club to discover who your local candidates for the General Election are, what they stand for, and where to find your nearest polling station.
- Upload scans of the political mailouts coming through your door to ElectionLeaflets, and help build a permanent archive of promises that elected representatives can be held to account for further down the line.
- Get the Who Targets Me extension on your browser to see clearly who is behind the political ads you’re being served on Facebook.
And finally: if you have questions about the whole electoral process, read the beginner’s guide to the UK General Elections we put together in 2017. While the names and dates have changed since then, the facts are still the same.
With so very much going on in politics right now, and so many MPs in the spotlight at any given moment, there has been a lot of sharing of TheyWorkForYou’s voting records on social media.
Of course, we’re all for it, if it helps people understand MPs’ voting history and the stances they’ve taken during their careers: we even include little share buttons beneath each voting record section to help you do this.
But as from a couple of weeks ago, you’ll also see a new addition to these sections: we’ve added a link saying ‘please share these voting records responsibly’ — and if you click on it, you’ll see a page setting out lots more information about votes, including the data that feeds the voting information on the site, and what you can — and what you definitely shouldn’t — conclude from it.
What TheyWorkForYou has always tried to do is take the complex, sometimes messy, often arcane and opaque business of Parliament and make it easy for the everyday person to understand, even if they don’t have a degree in Politics or lifelong membership of a political party.
The trouble is, as our users and MPs themselves can be very quick to point out, when you try to simplify a complicated area, some nuance is always lost. There are things everyone should know before they charge onto Twitter or Facebook, hoping to win an argument or denigrate an MP by brandishing their record on foreign policy or social issues. And so we’ve set these points out on one page.
A key question that arises when writing a page like this is: if we can’t present everything (either because the data doesn’t exist, or because including it would complicate the overall picture so much that we would risk losing our aim of making things easy to understand) should we present anything at all?
We ask ourselves this question fairly often, and so far our answer has always been ‘yes’. Please read our page so that you fully understand the reasons behind the decisions we make.
Image: MP speaking at Theresa May’s last Prime Minister’s Questions, 24 July 2019, CC-BY-NC, Copyright UK Parliament / Jessica Taylor.
Here at mySociety, we talk a lot about how citizens can use Freedom of Information to hold public authorities to account. But it’s interesting to note that those same authorities, or members of them, sometimes also turn to FOI to solicit information from one another.
At first, this might seem strange: it’s a common assumption that authorities, not to mention high level people within them, have the power to summon any information they require in order to go about their duties.
But on closer inspection it becomes clear that there are several reasons why the public sector might turn to FOI rather than the more standard channels.
Surveying multiple authorities
Suppose you’d like to gather information from many different sources — say every hospital in the country — in order to compile a nationwide set of statistics.
A large task like this can be more orderly if managed via a set of Freedom of Information requests. Additionally, the obligation for authorities to respond may mean that your request goes into official channels — with built in timescales — helping to ensure that you get results.
As a nice illustration of this kind of usage, the Royal College of Surgeons surveyed NHS trusts to see if they are still using outdated fax machine equipment, generating a story which made the headlines back in July.
Members of Parliament may also use FOI to survey a large number of public authorities and gather statistics to support campaigns or an issue they’re working on.
We don’t know if members of the Scottish Parliament have more of an appetite for this than the UK one, but a quick search showed several using FOI to good effect. Lothian MSP Kezia Dugdale surveyed residential units to see stats on vulnerable children going missing; Murdo Fraser accessed delay repayments figures from Scotrail; Mark Griffin discovered that council tax exemptions weren’t being utilised; and Monica Lennon uncovered the lack of sanitary product strategies across Scotland’s health boards.
That said, there are several UK MPs past and present who have made use of WhatDoTheyKnow, including the office of Diane Abbott and Dr Phillip Lee. There may well be others who prefer to use a pseudonym.
Then, those working in bodies such as universities and hospitals very commonly use FOI to support their academic or medical research.
We can’t neglect to mention that in all such cases, WhatDoTheyKnow Pro would be a great help to the process of sending out and organising multiple requests.
Putting information into the public domain
FOI’s not just useful for large scale requests, though. Those from public sector bodies may be using the Act to bring information into the open because they feel it should be known — and of course, making the request through WhatDoTheyKnow will do this by default, since all requests and responses are published online.
Researchers from Cardiff University used FOI as one tool when investigating how data is used by various public services to help in decision-making. They point out that, while fiddly and labour-intensive, FOI fills a gap in public knowledge:
The use of FOIs to investigate the integration of changing data systems is problematic and resource intensive for all parties. However, in the absence of a public list, the Freedom of Information Act provides an opportunity for systematic inquiry.
Getting hold of information which has been hard to pin down
Sometimes FOI is a last resort when other avenues have been exhausted. On TheyWorkForYou we see a councillor writing to her own council to find out their preparedness for a no-deal Brexit, with the remark “I have tried to get this via the members case work system but I am not confident I will get an adequate response”.
Such frustration definitely motivates Members of Parliament into submitting FOI requests, too. There are other channels through which they can ask questions of course, for example by submitting Written Questions — a process by which both the question and answer are placed in the public domain, thanks to Hansard.
But should those channels fail, FOI is another option.
In 2010 the BBC wrote about how costs for redecoration of Parliament’s Head Office were only uncovered thanks to FOI, after a Written Answer was turned down on grounds of the information being too commercially sensitive.
The parliamentary staff and civil servants who deal with Written Answers are likely to be different from those who deal with FOI requests. Their criteria for release of information may also differ, as they are guided by different protocols.
Representatives at every level can use FOI as a channel for information which might have proven elusive via other means. We see on WhatDoTheyKnow that Parish Councils quite often send requests to higher tier authorities to get hold of information that will help them in their work, as is happening here for example.
Keeping an eye open
When it comes to authorities and representatives requesting information from other authorities, we can see the benefits. One of our team, Gareth, makes an analogy with the Open Source community, where because code is open to all, developers (sharing their expertise in their area of specialisation) can be quick to spot and repair any bugs: “It’s a really good thing for security. Many eyeballs make it easier to identify problems and suggest improvements”.
Similarly, FOI acts as a kind of safety net, another layer of assurance that our authorities are working as they should be.
If you’ve seen any other good examples of public sector to public sector FOI (for want of a better term), please do let us know.
If you subscribe to emails that tell you every time an MP speaks via TheyWorkForYou, then you may have noticed a change in today’s mailout.
From today, we’re trialing alerts not just when your chosen MP has spoken, but also when and how they voted — and what could be more timely, what with the dramatic votes of last night! As always, you can click the link in the email to see further context.
The alerts also cover votes in the House of Lords, and in the Scottish Parliament.
This is one part of the work we’re able to do towards enhancing access to democracy, supported by a grant from the Open Society Foundations. It’s a feature we’ve wanted to add for a long time — not to mention something that you’ve been asking for — and as we hope you’ll agree, it certainly adds to our overarching goal of trying to make the goings-on in Parliament more accessible to everyone.
Find out more about votes
Generally speaking, you can check the Recent Votes page on TheyWorkForYou to see whether your MP was present for a division; or if you know what date it was held on, you can go to the calendar, click through to the relevant debate, and find the divisions usually near or at the end of the page.
How to sign up for alerts
Not signed up to follow your MP’s activity in Parliament yet? It’s very simple: just go to this page and input your postcode.
Enjoy tracking your MP’s votes, and watch this space for more voting-related improvements coming soon.
Image: Luca Micheli