1. Four Simple Goals

    In my last post I described how we’re taking stock of where and how we’re delivering against our theory of change to give greater influence to citizens over those with power.

    Since starting at mySociety I’ve spent my time meeting lots of lovely people, getting to know the team, our funders, partners and peers and finding out how mySociety does what it does.

    One thing I have learned is that despite our British roots, the majority of our work is now international, and we work with wonderful partners in over 35 countries around the world, from Ukraine to South Africa, Liberia to Norway. In each case they tend to be activists, journalists and NGOs who are passionate about better government, citizen empowerment, and fighting corruption.

    Our success is defined by our partners’ success – so in order to best support our partners I’d like to talk a little bit about some of the practical steps we’re taking to consolidate what we already have and scale up what works.


    Four Simple Goals

    The core mission of mySociety remains the same: to invent and popularise websites and apps that enable citizens around the world to exert power over institutions and decision makers.

    We see the need to both ‘invent’ and ‘popularise’ digital tools as equally important – digital tools can be useful in developing new approaches to difficult problems, but we must ensure they are both widely used and actually enable citizens to be capable of demanding better.

    In order to best help our partners and to better understand the impact of our work we have four really simple goals that will direct our efforts over the next few years:

    1. Encourage more people
    to use our websites and apps
    in more countries

    2. Work with more partners
    to help them get better at
    using digital tools

    3. Prove what works and
    feed those learnings back into
    the wider community

    4. Take a lead role in
    making technology more useful
    to civil society


    Planning For Success

    In addition to running our successful UK sites TheyWorkForYou.com, WhatDoTheyKnow.com, WriteToThem.com and FixMyStreet.com, we’ll continue to work with our partners to improve our existing services, making them easier to deploy and better integrated together.

    We’ve recently established a quarterly call for new proposals for potential new partners who wish to set up new sites of their own from our roster of services (FOI, Parliaments and Elections, FixMyStreet). This helps inform potential partners of what’s involved before getting started, and helps us better target our resources and plan for success upfront.

    We’re also putting more effort into increasing the impact and usage of our existing sites and services, by providing targeted development support, training, direct funding and additional technical development. Helping to sustain each site through the difficult first year or two should be a major marker of success.


    Proving What Works

    One major thing that will change is putting our research much more front and centre to our work, in order to create a greater evidence base for the impacts of civic technology and ensuring we are able to talk about this widely and publicly.

    You’ll see us carry out much more inclusive and comparative impact research on the use of civic technology encompassing individual, socio-political and sector-specific factors.

    If you haven’t already read our latest research paper ‘Who Benefits From Civic Technology?’ then please do have a look. This is an important first step in laying down the case for impact, being honest about where more work is required and focusing our efforts to create a greater evidence base for civic technology as a whole.

    Our long-term aim is to establish a global hub for impact research, and assist more civic tech organisations to assess and improve the impact of their own work. To this end we’ll be hosting our next TICTeC – The Impacts of Civic Technology Conference, in Barcelona on the 27th and 28th of April next year.

    This will be an important opportunity to share and discuss research findings and key challenges from across the sector and we hope to see many of you there in person.


    Where We Go Next

    Over the past decade, through a process of experimentation, consultation and measurement, mySociety have created a portfolio of popular, proven online services, used by over 10 million people each year.

    This is an amazing legacy to take on.

    Over the next decade I hope that we’ll continue this work, and seek to further establish mySociety as one of the leading international civic technology institutions, providing much-needed global leadership and inspiration in our sector – if we could come to be seen as having a similar impact to that of an Article 19 or Human Rights Watch in our own field, then I think that will be a pretty good measure of success.

    For the moment we’ll continue to focus on the practical steps we need to take in order to improve and build upon what we already have, but I’m excited about the plans we have for the future and I’ll share more details on what we have in store in the weeks to come.


    Image: Rachel Pasch (CC)