We’re looking for a Delivery Manager to join our new Climate programme.
Last year, we added Climate to mySociety’s existing programmes of Transparency, Democracy and Community — you can read more about our activity in this area here.
We dived in to the programme with work to support the UK’s national Climate Assembly; close on the heels of that has come our project to collect and share the Climate Action Plans of every local council across the country, a service that we’ve now launched at data.climateemergency.uk.
The Climate Action Plans site allows citizens to see what their own council is doing around carbon reduction, and simply by making the plans public and searchable, all in one place, it opens up a multitude of opportunities for councils to learn from one another.
The service is in its early stages. We already have feedback from early users that it’s useful in its current form — but there’s lots more we want to do with it, and it stands as a good signifier of the plans we have for our Climate programme over the next few years.
Now we want to expand on this use of data, and increase our outreach to key stakeholders such as climate action groups, councils, journalists and researchers to help accelerate and improve action on climate at the local level, where it is estimated that 30% of the progress towards net zero can be made.
Thanks to funding from Quadrature Climate Foundation, we’re now in the process of scoping this work and scaling up our team: if you’re interested in being part of what looks like it’s going to be some of the most rewarding and crucial work mySociety has been involved in to date, do check out our current job vacancy for a Delivery Manager.
We’ll also be looking for a Network and Outreach Coordinator soon, so sign up for our Jobs mailout right at the foot of this page if you’d like to know when that vacancy goes live.
Image: Vadim Kaipov
We’re longstanding supporters of LocalGovCamp, the conference where innovators in Local Government come together to share knowledge on how to improve services.
This year we’re both sponsoring it and running a couple of hands-on, interactive sessions. All online, of course, given the way things are these days.
On Tuesday 6 October, join a mySociety-led discussion with Mark and Zarino, on how consistent data standards across councils could open the doors to much better innovation.
We’ll be looking at our own Keep It In The Community project, nodding to our Council Climate Action Plans database, and inviting attendees to join a wider discussion on how we can encourage better joined-up data across councils.
And on Weds 7 October, our designer Martin will be running a mock ‘consequence scanning’ exercise. He’ll take participants through a new and useful way of assessing and mitigating risks in new government services, as conceived by Dot Everyone, recently taken up by Future Cities Catapult, and now used successfully in service design workshops by SocietyWorks.
We hope you’ll come along and enjoy some good discussion and deep dives into local government service improvement: find out more and book your place here.
City Hall in London is a spiral-shaped building that some say resembles a snail.
The same could not be said for the speakers at TICTeC Local, the conference on the Impacts of Civic Technology for communities and local government, which took place on the building’s top floor last Friday. These proactive people move fast and get things done!
Surrounded by a wraparound view of the Thames and Tower Bridge, we heard from a selection of folk with hands-on experience of using technology at the local or community level. See the full agenda here, where you’ll also find links to the collaborative notes that were taken during each session.
Here’s a brief run-down of the presentations and discussions.
mySociety research: evidence and impact
Our own Head of Research, Dr Rebecca Rumbul, kicked things off with a call for research-based decisions when it comes to attractive new forms of engagement such as the current trend towards Citizens’ Assemblies. As always, it’s important to assess what ensures good results and what can go wrong, so that we can ensure the outcomes are desirable.
What role can digital technologies play in citizen participation?
This panel comprised four people who are very well-equipped to speak on the subject in hand: Miriam Levin from DCMS, Eva O’Brien of FutureGov, Graham Smith, Director of the Centre for the Study of Democracy, and Tim Hughes of Involve.
Beginning with a look at the role of digital technologies and a nod to those which are working well in citizen participation, conversation soon turned to the ways in which Citizens’ Assemblies can deliver less than desirable results — and, just as importantly, how to avoid that.
Data changes everything: informed public services
In this session, two speakers brought two very different stories to the table. First, James Maddison of the Open Data Institute presented the toolkit which the ODI has produced to help public services through the process of generating, sharing and using more open data. The rainbow-hued toolkit itself can be found here.
Secondly, Georges Clement of JustFix in New York told the inspiring tale of how data empowered millions of tenants who were living in conditions considered deficient even by the city’s own definition. Simply by sharing data on who owned buildings (something often deliberately obscured by landlords) the organisation enabled joint campaigns, group litigation and the ranking of the ‘worst evictor’ landlords. This work led to New York’s City Mayor introducing a law that guarantees legal representation to low-income residents facing eviction.
Click to engage: creating active citizens through digital technologies
In this session we heard experiences from two sides of the pond: Tammy Esteves of Troy University Alabama ran through examples of local digital projects across the US, especially relating to disaster/emergency management; while Joe Mitchell from the UK’s Democracy Club explained the difficulties in measuring the impact of the work they do: making sure people are informed prior to elections.
Earlier actions & better connections: technology combatting social problems
Giselle Cory and Lucy Rimmington of DataKind explained how the organisation, which benefits greatly from data scientist volunteers, had used machine learning to help a Huddersfield foodbank identify which of its clients were likely to benefit most from early intervention by other services.
In the second half of the session, Chris Hildrey outlined the work of Proxy Address, a system for giving a stable address to people facing or experiencing homelessness, and thus removing barriers in processes such as applying for jobs, opening a bank account or claiming benefits. One interesting piece of information was that, out of superstition, many streets in the UK have no number 13, with Birmingham being the city most likely to omit it.
Showing the way: support with the digital transformation process
Laura Payten from Government Digital Service (GDS) gave an overview of how local government pay can be used locally; while Richard Smith and Sam Whitlock from Hackney Council and Mirabai Galati of Croydon demonstrated the benefits of councils working together, especially in getting user insight and sharing evidence. They introduced a nascent user research repository that has great potential for local government across the country.
Better foresight: Civic Tech for the urban planners
Jonathan Pichot from NYC Planning Labs talked about the app they have produced to help automate environmental impact analyses in New York City. It’s had great impact: agency staff now spend 50% less time checking environmental analyses, saving city agencies $200,000 since 2018.
mySociety’s researcher Alex Parsons explored some of the findings about how different groups use FixMyStreet in different ways, which can be read as a blog series here on our own site.
Bringing the citizens in: Civic Tech for engagement and participation
Jo Corfield and Joe Wills from the Centre for London talked about how the city’s wasted spaces can be used in a ‘meanwhile’ context (often also known as ‘pop-up’ initiatives) for the community. The thinktank’s research looked at 51 such spaces and came up with recommendations for maximising the benefits of this phenomenon.
Then Gail Ramster of the Royal College of Art and Mike Saunders from Commonplace gave an overview of the digital tools they’d used in two projects to try and engage citizens. When there are big changes on the horizon, such as the introduction of autonomous vehicles, how can digital technologies help ensure that everyone in the community has a voice for their hopes, fears and interests? And what does being involved in an engagement process actually do to one’s stance on an issue?
Taking back control: why community power matters to our economy and society and what gets in its way
Vidhya Alakeson, CEO of Power To Change, gave an inspirational keynote about the power of community ownership, with examples including a bakery in Anfield, training on home building in Bristol, and an energy company on the Isle of Wight. But she explained that in England the policy around shared ownership is not yet robust enough (in Scotland it is much better) as is demonstrated by the high rate of Assets of Community Value that are registered but which never make it into the community.
So you’ve declared a climate emergency. Now what?
The final panel looked at the very real issues facing those in authorities who have taken up Extinction Rebellion’s challenge and declared a climate emergency. How does that translate into fast real-world action in the sometimes slow-moving world of local government?
Sian Berry from Camden Council, Emily Tulloh from FutureGov, Trewin Restorick of Hubbub and Alasdair Roxburgh from Friends of the Earth were able to share their experiences, and a final question on what gave each speaker hope for the future ensured that we ended the day without feeling too overwhelmed.
Thanks are due
A special thanks to Theo Blackwell, Chief Digital Officer for London, who welcomed us to his very special workplace; and to his assistant Davina who helped so much in setting things up. Thanks too, to all the staff at City Hall, who were without exception helpful and positive.
Further thanks, of course, to our thoughtful and inspiring speakers, for sharing your experience and knowledge, and to attendees for making TICTeC local a place for debate and collaboration.
Slides, photos and the notes from each session can all now be found on the TICTeC website, so go and have a browse.
We’re pleased to announce the schedule for TICTeC Local 2019, our one-day conference that focuses directly on the use and impacts of Civic Tech in communities and local government. If this sounds good to you, you’d better book now, because spaces are limited.
Join us on 1st November at London’s City Hall to discuss how digital tools can help local government and communities to foster citizen engagement, drive efficiencies, and combat social and environmental problems. TICTeC events are unique in that they emphasise the research behind digital platforms and tools, not just showcasing the tools themselves.
TICTeC Local is more than just a conference once a year: we want it to be a catalyst that helps more local councils and organisations think about and research the impacts of digital tools they are using, and to share this knowledge amongst their peers.
For six years now we have fostered a global network of civic tech researchers and practitioners via our Impacts of Civic Technology Conferences (TICTeC) – TICTeC Local allows us to bring some of that international experience to the local level and emphasise the importance of local digital innovations and researching their impacts.
Free public sector tickets
We have a set number of free tickets available for public sector attendees. These are limited to a maximum of two tickets per public sector organisation. If you work in the public sector and can commit to attending please choose the ‘Public Sector’ ticket option on Eventbrite.
We are delighted to be joined by many excellent speakers — here are just a few you can expect to hear from:
Chief Executive, Power to Change
Vidhya is the founding Chief Executive of Power to Change, the independent trust established in 2015 to support the growth of community businesses across England to create more prosperous and cohesive communities.
Head of Community Action and Giving at Office for Civil Society, Department for Digital, Culture, Media and Sport (DCMS)
The focus of Miriam’s 18 year career in central government, public, private and third sectors has been to develop and implement long-lasting, impactful community development strategies, focusing on how people can be involved in shaping the places where they live and take action on the things that matter to them.
Professor Graham Smith
Professor of Politics and Director of the Centre for the Study of Democracy (CSD), Westminster University
Graham’s research interests are in democratic theory and practice (particularly participatory democratic institutions), climate and environmental politics and the third sector/social economy.
He is currently involved in a number of funded research projects, including Scholio (University of Connecticut), Participedia (SSHRC) and AssoDem (Spanish Ministry of Economy and Competitiveness). Recently completed projects include Citizens’ Assembly on Brexit (ESRC) and Cherry-picking.
Executive Director, DataKind UK
Giselle oversees the running of DataKind UK, empowering the community of volunteers in their use of data for social good. After graduating in Maths and Physics, Giselle worked as a data scientist and public policy analyst in the UK Government, a national charity and think tanks, before returning to study a masters in Computational Journalism. Prior to joining the team at DataKind UK, Giselle was a longtime core volunteer. She believes that smart, responsible data collection and use can help the social sector tackle some of the UK’s biggest challenges – and change the world!
Lead User Researcher at #HackIT, Hackney Council
HackIT brings together the technology, digital and data teams of Hackney Council to support their residents and businesses, colleagues and partners.
Co-Founder, President, JustFix.nyc
Georges is a product manager and experienced nonprofit leader who specializes in partnerships, business operations, fundraising, and gathering research insights to inform digital product features.
JustFix.nyc builds technology for tenants and organisers fighting displacement, by following a community-driven approach to support New York’s housing justice movement.
Dr. Tammy Esteves
Assistant Professor of Public Administration, Troy University
Dr. Esteves is very active in the American Society for Public Administration, where she is on the board of the Section of Democracy and Social Justice, and is a past president of the Evergreen Chapter in Seattle. She primarily teaches Research Methods, Leadership in Public Administration, Ethics in Public Administration, eGovernance, and Public Health Preparedness and Emergency Response. Her main research interest is the role of technology for building community, particularly in the areas of social media, crowdsourcing, and GIS.
Developer & Product Manager, NYC Planning Labs
Jonathan is a New York-based software developer and product manager with an enduring fascination of cities. He has worked for software companies and city governments, working to use technology to improve the way cities function and the lives of the people that live in them.
NYC Planning Labs believe better outcomes can be achieved using modern design and development practices along with open technology. They are civic technologists that help support the Department of City Planning’s mission.
Don’t miss TICTeC Local 2019
There’s more information about TICTeC Local on the main TICTeC website.
GCloud 11 is live: it’s the latest iteration of GOV.UK’s Digital Marketplace, making it easier for those in the public sector to find and procure cloud-based software services — including ours.
Regular followers will be well aware that FixMyStreet Pro is a street fault reporting service which can integrate with any existing council system, offering great opportunities to cut costs and increase efficiency.
Meanwhile our FOI for Councils service streamlines authorities’ FOI workflows and reduces unnecessary requests, relieving the burden in what is often an overstretched resource.
The great benefit of GCloud from the public sector point of view is that suppliers come ready-verified, saving the time and inconvenience of going through the regular procurement process. All the information you need about the service is readily accessible, and then when you’ve made your decision it’s very simple to get things moving.
We’re pleased to offer these two services via GCloud — and will be equally happy to answer any questions you may have.
Using WhatdoTheyKnow Pro, this project pieced together a nationwide dataset, and generated important stories at both national and local levels.
Sold from Under You, a project from the Bureau of Investigative Journalism, revealed how much publicly-owned property has been sold off across England, as a response to austerity measures. In all, TBIJ discovered that over 12,000 buildings and pieces of land have been disposed of, bringing councils revenue of £9.1 billion — some of which has been spent on staff redundancies.
In collaboration with HuffPost, the findings were presented in the form of an interactive map which allows users to explore sales in their own area.
The investigation required a significant amount of data collection via FOI requests to 353 councils, work which was aided by WhatDoTheyKnow Pro. More than 150 people across the UK, including local journalists, took part in the collaborative investigation. As well as HuffPost’s coverage, stories were run in regional news outlets across the country. The project has now been shortlisted for the Data Journalism awards.
We spoke to Gareth Davies from TBIJ to understand how the organisation approached this ambitious project, and what part WhatDoTheyKnow Pro played in it. Here’s what he told us:
“The Bureau has been investigating the local government funding crisis in the UK for the last 18 months. The initial part of this particular investigation focused on the overall financial health of local authorities and used data to determine which were under the most pressure. We then wanted to look at the impact of the funding crisis so teamed up with Hazel Sheffield and her Far Nearer project to look at the public spaces that were being lost as a result.
“At the start of the investigation we undertook a research period to determine what local authorities are required to publish about the buildings and land they own, and how many of them were adhering to those rules.
“We discovered that while councils have to publish annual lists of the assets they own, this does not include vital information such as who assets were bought from or sold to and the prices paid.
“Also, two thirds of councils update the same spreadsheet each year, meaning change over time is lost. As a result it became apparent that FOI would be required to obtain the information we were interested in. FOI is a tool we have used for a number of stories, particularly those produced by our Bureau Local team.
“The information we wanted could be divided into two groups: what assets councils were buying and selling, and what they were doing with the money raised when an asset is sold. The research period showed we would need FOI to obtain this data.”
More than 700 FOI requests
“To reduce the risk of requests being refused for exceeding the cost/time limit, we needed to submit two separate requests to each of the 353 local authorities in England.
“Previously I had submitted and managed bulk FOI requests via email. However, staying on top of more than 700 requests would have proven very challenging. I was aware of the WhatDoTheyKnow Pro platform but hadn’t used it before, so thought this would be the ideal opportunity to test it out.
I don’t think I would have achieved that without WhatDoTheyKnow Pro
“It was useful to have up-to-date contact details for each authority and to be able to send the FOI requests in one go. But probably the most useful feature was the way in which WhatDoTheyKnow Pro tracks the status of each request and shows you when the public body in question has exceeded the statutory time limit. This made it a lot easier to stay on top of which councils needed to be chased and when I needed to do it.
“Managing so many FOI requests was still challenging and very time consuming but it would have been much harder by email. The first batch of requests had a success rate of more than 95% and the other (which was more detailed) was around 85%.
“I don’t think I would have achieved that without WhatDoTheyKnow Pro and, as a result, the investigation and interactive map we created would not have been as comprehensive.”
Refining the requests
While councils have to publish annual lists of the assets they own, this does not include vital information such as who assets were bought from or sold to and the prices paid
“I sent requests to one of each type of local authority (London borough, metropolitan borough, unitary, county and district) to test what, if any, information councils would provide. The fact that all of those requests were successful meant I had confidence when submitting the batch requests.
“It also allowed me to include additional information in the bulk requests, because some of the test councils erroneously withheld, under Section 40, the identities of companies. As a result I added a note to the request highlighting that this would not be a correct application of that exemption.
“As each response came in I recorded them in two separate spreadsheets — one showing what assets had been bought/sold and another containing information about how the money raised from asset sales had been used. Gradually we built a comprehensive picture of what was happening with public spaces, and that was crucial for our story.”
Bringing about change
There have been tangible results from this investigation.
“The government launched an investigation into the sale of assets by Peterborough Council as a result of this particular story, focusing on that area.
“We submitted our findings to an inquiry currently being held by the Communities and Local Government select committee and were mentioned by name during the first day of oral hearings.
“And last month the Public Accounts Committee announced it would hold a similar inquiry into the sale of public land. Several councils halted their property investment policies after our coverage revealed how much they had borrowed to fund the purchases.”
Thank you very much to Gareth Davies for talking to us about the Sold From Under You project.
Image: Daniel von Appen
What can you do if you suspect your local council of financial misconduct?
One solution is to take a good hard look at their books; and thanks to the Local Audit and Accountability Act we all have the right to do just that for a set 30-day period each year.
The People’s Audit is a volunteer-run network of people who are keen to raise awareness of these little-known rights, in the belief that local government spending should be open and accountable to local people.
At the same time, they’re using the Act to good effect themselves, as they probe into spending anomalies in their own borough of Lambeth. They’ve found that the Freedom of Information Act has proved a useful complement to their auditing activity.
Investigating financial misconduct
We spoke to Ben Rymer from The People’s Audit to find out more. What exactly have they uncovered to date?
“Perhaps the most worrying finding was around the Fenwick Estate regeneration project in Clapham. The chosen supplier was almost £6 million more expensive than some others who tendered. This is a massive red flag as the likelihood of this sum being accounted for by quality of work alone is slim.”
There’s plenty more: Ben says they’ve made concerning findings around public housing, procurement and contract management and how major works are overseen, from possible price fixing between contractors to payments for work that was never done.
For example, the group say that a sampling of some of the housing blocks on the Wyvil Estate in Vauxhall indicates that the council paid its contractors for more than twice the number of repairs that were actually carried out.
They also claim to have found evidence of land in Kenningham and Streatham being sold to a private developer at a discount of at least £1m, without any competitive tender.
And another major finding was that costs for Lambeth’s new town hall — originally flagged as a money-saver for residents — have overrun by more than £50 million.
Two Acts working together
So, some substantial discoveries. Where does Freedom of Information come into the picture?
Ben says that the two Acts can be used together, to good effect. “The Local Audit Act requires access to be given to documents relating to costs incurred by the council in the preceding financial year. Once these have been obtained, FOI requests can then be targeted more precisely using the insights gained from such documents.”
But there is a slight snag: with the Local Audit Act offering access only within a specific period of 30 days each year, the FOI Act’s prescription that a response must arrive within ‘up to 20 working days’ does not allow for much wiggle room, especially if the FOI response generates more questions that might be answered through scrutiny of the accounts.
Ben says that unfortunately, responses to both Acts are often delayed, refused on the grounds that they would take too long (despite similar requests to other councils being processed without an issue) or just ignored. “An extreme example is our attempt to obtain the original budget for Lambeth’s new town hall, which we have now been trying to get hold of for 18 months!”.
But all of this notwithstanding, WhatDoTheyKnow has been a useful tool for the FOI side of the People’s Audit’s investigations: “It is an easy way to organise FOI requests, and the fact that it’s all in public means that other people can use the information in the responses — though we do also submit requests directly to the council.”
“One notable success was when one of the team received some emails via WhatDoTheyKnow following the audit inspection period in 2015 which showed that the council had agreed to install gyms in libraries months before any public consultation on the idea.”
So, the group have uncovered plenty of concerning information — but have they actually made a difference?
Ben says that they’ve achieved a good amount of local and national press attention. More importantly, they’ve seen an increased focus on financial issues among the people of Lambeth, especially in the run-up to the local elections in the spring. “Given that we are all volunteers with day jobs and families we think this is a pretty good result!”
And they believe that there’s been some effect within their local authority too, although not as wholehearted as they would have liked. “They have published their responses to citizen audit requests and are making more positive noises about the importance of transparency.
“However, they are also imposing arbitrary limits on the amount of information which citizens can request and have put in place ‘guidance’ around requests which we think may be intended to discourage further requests.”
If the Local Audit and Accountability Act is new to you, you may be wondering whether you should be using it yourself. The People’s Audit think you should consider it:
“Local Government financial scrutiny is really important and these powers need to be used to their fullest to prevent wasteful spending or corruption. Many people don’t realise that councils are often £1bn+ organisations, or that UK councils spend a total of over £92bn a year. Yet since the Audit Commission was abolished there is very little scrutiny of this spend.
“Many local newspapers have closed in recent years so citizen audits and hyperlocal publications have become more important.
“The powers are hugely underused currently. However what we’ve hopefully shown is that a group of committed individuals can use them to good effect.”
If you’d like to do the same, find out more on the People’s Audit website.
We often talk about how FixMyStreet Pro can integrate directly with council’s existing systems, and how doing so can help councils be more efficient — but what exactly does that mean in practice?
Let’s take a look at our two most recent FixMyStreet Pro installations. Both B&NES and Buckinghamshire councils use the same asset management system, Confirm, and it gives us a great example of how FixMyStreet Pro’s ability to ‘communicate’ with such systems will make everything a whole lot easier for residents and for council staff, even with two very different types of local authority.
Saving time and effort
FixMyStreet has always provided the resident with an easy interface through which to file a street report. For many councils, however, such reports arrive in an email inbox and then have to be forwarded to the right location or typed into the council’s CRM, all adding to the sum total of time and effort dedicated to each report.
Now, using the Confirm API, Bucks and B&NES councils can access and work on FixMyStreet reports through Confirm’s standard ‘inspector module’, removing any need for this extra step.
Optionally, the information flow can go both ways, and indeed this is the case for both B&NES and Buckinghamshire councils. What this means is that for example, when an issue has been inspected and council staff change its status (perhaps from ‘report received’ to ‘repair underway’), this status change will be passed back to FixMyStreet, automatically syncing with the site, and notifying the report-maker with the update — again removing another mundane task from customer services staff.
If a highways inspector should come across a new issue while they are out and about on their rounds, they can raise an issue in Confirm just as they always would have. But now, that will also create a report on FixMyStreet which residents can view, keeping everyone up to date and ensuring that reports aren’t made about issues that the council already know about.
FixMyStreet Pro also allows for council administrators to create template responses — an invaluable timesaver when responding to one of the more common situations such as “issue identified and prioritised” or “issue now fixed and closed”. While Confirm also has its own template responses, FixMyStreet Pro offers more flexibility, as the same template can be reused across multiple report categories and status types. Buckinghamshire really saw the benefit of this: they were able to reduce the number of templates in use from around 450 to 46.
Assets such as streetlights, grit bins and gullies can be pulled through from Confirm and overlaid on the map. This makes it significantly easier for both residents and staff to locate and report issue, speeding up the issue resolution time — we’ll be delving more deeply into this in our next blog post, with a few more technical details for those who are interested.
Residents in these areas can make reports on the councils’ own websites, where they’ll find FixMyStreet as the street fault interface — or through the main FixMyStreet website and app. Whichever you choose, your reports will be published in all three places.
So far, so convenient for residents — but behind the scenes, there’s lots more going on that improves the efficiency of the whole fault-fixing cycle.
Both councils are users of the Confirm CRM system, with which FixMyStreet Pro can now be fully integrated. What that means in practice is that when you make a report, it drops directly into the council’s existing workflows, with no need for someone in the middle to retype or redirect your report.
Council staff can use the best of both systems’ useful tools for shortlisting, inspecting and updating the status of your issues — and when a report has been progressed to the next stage of the fixing cycle, you’ll be automatically kept up to date both by email, and with messages posted directly to your report page.
In another advance, both councils are now displaying assets such as bins, trees and adopted highways in context-sensitive areas of the report-making journey, so it’s easy to identify exactly which one you’re talking about when you make your report. That saves time for you, and for the council when they go out to fix it .
If you’re interested in the technical details, we’ll have more about both Confirm integration and asset layers in future blog posts.
We created FixMyStreet Pro to help councils and city governments better manage inbound street reports and issues from their residents.
In the past few months we’ve rolled out the FixMyStreet Pro service to new customers including Bath & North East Somerset, Buckinghamshire and Rutland councils; each of whom are taking the opportunity to get rid of legacy software, simplify their operations and make use of a much simpler and intuitive way for their residents and staff to make and manage reports.
We’re now looking for input from councils to help us guide the next phase of our service development on FixMyStreet Pro.
Having spoken to dozens of councils we think we can help them save more money by extending FixMyStreet Pro to other areas like waste and environment services and we would like to explore how much development work that might entail.
Not just for streets
As FixMyStreet’s name would suggest our focus so far has been on handling issues related to highways like potholes, lighting and gullies (drains to me and you), but FixMyStreet Pro already handles reports for a whole range of issues beyond streets.
Typically council users of FixMyStreet Pro have around 13 to 15 different self-selected categories that they accept reports on – each of which can be directed to different teams or departments. Tree reports can be sent directly to the parks department, graffiti or abandoned cars can be passed along to the just the right team in street cleansing.
These ‘front end reports’ all have one thing in common: all we need to make the report is a location and description, plus a contact for the reporter, which could be as simple as an email address or phone number.
But once you get deeper into the glamorous world of bins and waste services for individual residents the situation gets a little more complicated.
Missed bin collections, requests for recycling bags, bulky waste collection – these all require the resident to be identified, the particular property to be checked with the UPRN (Unique Property Reference Number), and in some cases payments levied and collected.
FixMyStreet Pro doesn’t currently offer these additional waste services, although it doesn’t require a huge leap of imagination to see how we could add these adjacent features to the service, not least because we already do a lot of the pieces across our other commercial services.
Fortunately there has already been a lot of work done to define common standards, such as the Local Waste Service Standards Project from 2016 and more recent work by individual councils to apply some of this work – we also have a lot of our own research and experience to draw upon with numerous specific feature requests from our current local authority clients.
To make this happen we’d like to recruit at least two or three friendly councils available for interviews and possibly a workshop or two, to help us determine specific requirements and test out some of our early prototypes and hypotheses. From here we’d aim to develop these features into fully working aspects of FixMyStreet Pro over the summer.
If this is of interest to you, if you’re already grappling with this in your own council, or you’d just like to find out more, please get in touch with email@example.com and we can have a chat.
In the meantime you can always find out more about what FixMyStreet Pro can do on one of our regular Friday Webinars.