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/RSS FeedTICTeC, the Impacts of Civic Technology Conference from mySociety, runs for just two days – but those two days are packed with civic tech practitioners sharing insights and experience from projects along the world.
We share most of the sessions as videos on our YouTube channel, and to help you decide what to watch first, we’ve asked mySociety staff to pick their favourites and chat about what they found so interesting. In this episode, Alice, Gemma and Myf discuss “Have you empirically improved transparency and accountability?” from Sean Russell of OpenUp South Africa. (more…)
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Canada differs from the UK in many ways: obviously it’s vastly bigger, extending across many more latitudes; its climate, nature and terrains vary hugely; its cities are more dispersed and diverse — and accordingly, the challenges the two countries face around tackling the climate emergency are different, too.
But there are some significant ways in which we are alike, too, as we learned when we chatted with Hannah Muhajarine, National Campaign Manager at the Climate Reality Project Canada.
Climate Reality, like mySociety and Climate Emergency UK, have identified local councils — or municipal governments as they’re called in Canada — as crucial contributors to our respective countries’ decarbonisation. Both sides run projects that monitor the climate action of these authorities, helping citizens to keep an eye on their progress.
“Scorecards helped us reimagine both our content and project design.”
Hannah first heard about the Council Climate Action Scorecards on the Local Zero podcast, and immediately saw the parallels between our two projects. Not only that — she understood that Climate Reality could learn from our project, adopting some of the Scorecards’ approaches.
We were keen to hear how the Scorecards have encouraged Climate Reality to enrich and broaden their own work in monitoring climate action at the local level. So, first of all, what is Climate Reality?
“We’re the Canadian branch of The Climate Reality Project, which is an international climate organisation,” explained Hannah.”We work by training citizens on climate advocacy, education, and communication.
“This includes supporting a network of Community Climate Hubs across Canada, which mobilise citizens to get involved in local climate advocacy targeting city and town councils.
“These grassroots groups get involved in a variety of projects, including making sure that climate is a priority during municipal elections and budget-setting; participating in public consultations relating to climate; campaigning to get their council to declare a climate emergency; organising campaigns; hosting community-facing public events on climate, and more.”
All good stuff, but a lot more hands-on advocacy than we’ve been doing over here. So, where are the links with the Scorecards project?
“To support the Hubs and their local advocacy work, since 2018 Climate Reality has led a project called the National Climate League (NCL), where we trained volunteers to collect data every year on a set of climate-related indicators measuring climate progress at the local level across Canada”.
Ah yes, the overlaps certainly begin to become obvious — in fact, that’s exactly what Climate Emergency UK did for the UK Scorecards. So, what sort of data were Climate Reality collecting?
“For example, the number of Passive Certified buildings within municipal limits, the number of transit trips per year, household waste per year… we also tracked a smaller number of policies, like climate plans and climate targets, adaptation plans, green building policies and so on.”
And, like the Scorecards, all this information was a useful way of letting the public know how their local government was getting on: “Climate Reality staff would pull together the volunteer-collected data each year and publish it in a report, with data visualisations comparing municipalities across the range of indicators, the results of our policy scan, and case studies of top-performing municipalities.”
“Learning about the Scorecards provided a great inspiration, and a specific model for us to work towards.”
Hannah goes on, “In the spring of 2023, we’d just launched the fifth edition. We were interested in re-evaluating the design of the project, and especially expanding the policy aspect.”
This was great timing: “It was around then that I heard about the Scorecards on an episode of the Local Zero podcast. I was really excited, since the project had many parallels to ours, but featured more detailed and extensive criteria — plus it was a bit larger scale in terms of volunteer participants and the number of councils covered, and it used the scoring method to compare councils with one another, which we hadn’t previously considered.”
What great synchronicity. So, what changes did Climate Reality make, inspired by the Scorecards?
Hannah explains, “Scorecards helped us reimagine both our content and project design. For example, we introduced more extensive and in-depth training for volunteers. Inspired by the way that Climate Emergency UK work, we identified volunteers with key skills, and harnessed them to help with data verification.
You also influenced us to add questions around retrofit programmes, support for low-income homeowners and rental housing; renewable energy targets; and community climate action funding.”
And so, what were the outcomes of these changes?
“We were able to recruit 51 volunteers to participate in data collection this year, and collect data for 53 municipalities across Canada, which is a great expansion on the project compared to last year.
“Plus, the new version of the NCL includes 21 policy questions, each with several sub-questions. So we’re now tracking things like climate plans, community greenhouse gas reduction targets, citizens’ climate advisory committees, mode-share targets, curbside composting programmes, and more.“We’re hoping the new Scorecards-informed version of the NCL will provide a great boost in terms of the data and information available to our network of climate advocates, and give them a new tool they can use to engage in local climate advocacy, targeting city councils, towns, and even other jurisdictions perhaps — as well as communicating with their community about how their city/town compares to others on climate.
“My hope is that expanding and strengthening the policy element of the NCL — which the Scorecards helped us do — will really help boost local advocates’ policy literacy, help them identify specific policies, targets and programmes that other municipalities have implemented and which they might like to build a campaign around and encourage their municipality to adopt. They’ll be able to evaluate their council’s climate plans and targets against what has actually been implemented and what the outcomes have been — in other words, they’ll be empowered to draw the connection between policy and action, just as the Scorecards have done.”
Climate Reality won’t actually be scoring the municipalities this year, though Hannah says it’s a consideration for future iterations. “As you all know, there are challenges with designing an objective, properly weighted scoring system, so we decided we didn’t have the capacity to go all in on trying to design something this year, but it would be something we’d like to do in the future. Obviously it is a really good method for translating a lot of detailed, diverse policy information into something that can provide an at a glance comparison.
“Overall, learning about the Scorecards and connecting with Climate Emergency UK provided a great inspiration, and a specific model for us to work towards, as well as really helpful advice on specific shared challenges.”We are very gratified to hear that. It is always wonderful to connect with other projects around the world that are working towards similar aims by similar means, and to exchange ideas. Thanks very much to Hannah for telling us all about it.
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Image: Will Clewis
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…this is mySociety’s 20th anniversary Impact Report!
This has been a very special year – mySociety’s 20th anniversary.So we haven’t just put together our usual review of the past twelve months: this Impact Report is a special edition, covering our entire history since 2003.
We look back at our beginnings as a small group of determined coders, and trace our history through the changes our services have made, here in the UK and across the world.
Discover daring acts of (data) piracy, and learn which vandalised phone box sparked the idea for FixMyStreet. Find out how our “cheap and cheerful open web technology” has been instrumental in helping citizens tackle vital issues, from the climate emergency to human trafficking.
It’s quite the read. Sit back, grab a mince pie if you have one to hand…and enjoy! Access the Anniversary Impact report here (web), or enjoy the print-faithful PDF version, or plain text and epub formats.
And if you’re interested in our activity on the SocietyWorks side, don’t miss their own, just as engrossing, annual report: you can read that here.
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If you’ve been keeping up with our blog, you’ll have seen a series of new projects rolling out over the past few couple of months: these are the concrete outcomes of the TICTeC Labs programme. You can access them all here.
TICTeC Labs was a new and, in retrospect, quite bold project for mySociety, involving many moving parts, the generous participation of people from a huge variety of organisations, and with collaborators in several different countries — and crucially, support from the National Endowment for Democracy.
Last week, in a final wrap-up event, we looked back on the programme as a whole, with presentations from our subgrantees and reflections from the steering group. If you’d like to watch for yourself, you can do so on YouTube, and there’s a transcript here (automatically generated, so be prepared for some typos etc).
The process
Each TICTeC Surgery began with a question and ended up with a finished product or service several months later. At any one time, the six projects would be at various overlapping stages, from the initial discussions, to the Action Lab deciding what and whom to commission, to the work being undertaken and finally launched.
Click to see at a larger size
Despite this complexity, and thanks to the hard work of so many, each project was completed on time. Each one is a solution to an identified issue within the global civic tech community. And the benefits don’t stop there: everything is open source, and can be accessed, used or replicated by any group that may need them.
Outputs
The wrap-up event began with presentations from the groups who had created these final outputs:
People Powered, on showcasing public-private civic tech success stories. Pam Bailey spoke about the importance of placing a human interest strand at the centre of the stories we tell. The output for this Surgery was a set of case studies highlighting notable examples of such projects.
Technoloxia, on a toolkit to help the global civic tech community fix common accessibility challenges. Yosr Jouni described the challenge of making a topic like accessibility both fun and indeed accessible in itself. The output here was an online, illustrated guide that’s available to all.
Open North, on data governance and quality. Christian Medina described how they used the international scope of the Labs to ensure that their offering was relevant to everyone, not just the global north. The resulting online course is in French and English and free for anyone to access.
Fundación Multitudes, on storytelling and reach. Stephani Paliza also shared thoughts on how they ensured their output would be relevant to communities anywhere in the world. Their offering was in the form of training for civic tech organisations across several continents, equipping them with effective tools to get stories about their projects and successes into mainstream channels.
The Demography Project, on driving impactful societal change. Richard Muraya described some crucial outputs around water in Kenya: educating, monitoring, and ensuring better water quality during a critical period for the country. The President of Kenya even attended their event for World Wetlands Day. You can see more about their several digital outputs here.
Policy Lab Africa, on civic tech in hostile environments. Charles Ikem described how, in just two months, they were able to map a huge amount of data showing where polling stations — often just unremarkable addresses in rural areas — were located, and launch an app for reporting electoral violence in time for Nigeria’s presidential elections.
Reflections
mySociety’s Chief Executive Louise Crow and Steering Group members Isabel Hou and Matt Stempeck discussed to what extent the programme had met its aims to ‘strengthen civic tech networks and the exchange of ideas’, and ‘develop new initiatives and collaborations that expand the civic tech evidence base, address issues and challenges facing the sector, and enhance the effectiveness and potential impact of civic tech projects.
Matt encapsulated our thoughts neatly when he said: “The value of the unexpected community that was built in this process was important — so the direct, formal partnerships; but also, seeing who’s doing what, the diverse approaches to similar challenges, while at the same time finding that community.
“People really liked the ability to have repeat engagement on the theme and the ability to keep working on things over time rather than one off events.”
Finally, a Q&A allowed audience members to add their thoughts. This is a programme that’s been all about knowledge-sharing, and it’s notable that this spirit also persisted in our conversation: already, participants were talking about more translations of some of the assets, and invitations to speak at planned global conferences.
Everything we learned during the TICTeC Labs process will be very useful as we consider the next phase of TICTeC and what form its offerings will take as we go forward. This event allowed us to take a step back and understand our progress, learnings, and lessons for future programmes.
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mySociety’s Head of Research, Rebecca Rumbul, gives an overview of our research work in the latest publication from the World Bank’s Open Knowledge Repository. Also featured is an experiment in citizen engagement from Mzalendo in Kenya, that was first shared at TICTeC.
Evaluating Digital Citizen Engagement: A Practical Guide is a handy collection of examples and lessons from practitioners in Brazil, Uganda, Cameroon and Kenya, on how to measure the impact of civic technologies.
Rebecca explains the methods we’re currently using to answer questions like, “are institutions equally responsive to citizens?” and, crucially, “are our tools genuinely making a difference?”.
Meanwhile, Lily L. Tsai and Leah Rosenzweig, who contributed last year to our Impacts of Civic Technologies conference TICTeC, give an overview of how they used Facebook ads to draw conclusions about what makes people take concrete political actions online.
You can download the guide for free here — and don’t forget, if you’d like to hear more about the ways in which civic tech’s impact is being tested by projects around the world, there are still a few tickets available for TICTeC 2016.
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Image: Alistair Nicol (CC)
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Dr. Shelley Boulianne, of MacEwan University in Alberta Canada, studies civic engagement and political participation. That makes her a perfect fit for our conference on the Impact of Civic Technology, TICTeC, where she’ll be one of two keynote speakers.Her current research examines how social media is used to recruit youth for volunteer work in the community. This research employs interview data from youth and non-profit organisations, as well as a content analysis of Facebook and Twitter data. If that sounds right up your street, be sure to grab your TICTec tickets soon.
Meanwhile, we put a few questions to Shelley.
What will you be talking about at TICTeC?
I will present a bird’s eye view of the effects of civic technology on civic and political life. This perspective allows us to ask tough questions about technology: Does civic technology have a positive effect on civic and political life? Does it have a negative effect? Does it have any effect at all? I will present the results of a meta-analysis of more than 80 studies documenting the effects of the internet on civic and political life.
What’s your involvement in civic tech?
Most of my experience is studying the role of news websites and social networking sites on civic and political life. These tools are most interesting to me, because they engage the masses. However, I am also studying the use of online versus face to face methods for facilitating citizens’ involvement in deliberative exercises designed to inform public policy.
What are you most looking forward to about TICTeC?
I consider myself to be first and foremost a research methodologist, so I look forward to exciting discussions about how to study the effects of civic technology.
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We’re looking forward to it too! If you’d like to be at TICTeC, info and a link to ticket-booking is here. But hurry: early bird registration closes on 20 February.
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We’re more than delighted that Ethan Zuckerman will be one of the keynote speakers at our upcoming conference on the Impacts of Civic Technology.Ethan is Director of the Center for Civic Media at MIT Media Lab, and a longtime digital activist and thinker. He’s on the directorial board of Ushahidi and Global Voices, as well as being a member of the Wikimedia Foundation Advisory Board.
As if that wasn’t impressive enough, Ethan is also the originator of the Cute Cat Theory of Digital Activism– a theory which, one might say, is highly relevant to at least two of the interests of many mySociety folk.
We asked Ethan a few questions in advance of his keynote presentation.
What will you be talking about at TICTeC?
I’m going to talk about civics through the lens of efficacy. What can individuals do to influence their communities, their societies and their nations? Are they more effective working through existing institutions, through building new ones or through influencing opinion via making media? And how can we know what forms of civics are most effective?
What’s your involvement in civic tech?
I’ve been building media systems for twenty years, and have focused for the last ten years on civic media, tools that help citizens make change in their communities through media. High points have included working on Global Voices, Ushahidi and now Promise Tracker.
There’s […] lots of evidence that this work is really, really hard and that we need to think more carefully about what we’re actually seeking to accomplish.
What are your best concrete examples of the impact of civic tech?
I think there’s good evidence that projects like SeeClickFix and mySociety’s various projects can help citizens feel their government is more responsive. There’s some evidence that tools like Ushahidi have allowed relief organizations to respond better to emergencies. But there’s also lots of evidence that this work is really, really hard and that we need to think more carefully about what we’re actually seeking to accomplish.
How can research help those of us in the field?
My research focuses on the question of how making media might be a path towards making change. We’re building tools that help individuals and advocacy organisations track the spread of ideas in social and journalistic media, offering nuanced pictures of the structure of a particular story or controversy.
What are you most looking forward to about TICTeC?
I’m hoping to leave with a better map of what research questions are most pressing in this space.
What (excepting mySociety, for modesty) are your favourite examples of good civic tech?
As I mentioned above, I’m an admirer of SeeClickFix and (immodestly) Ushahidi. I think Code for America is doing a good job of building a pipeline of civicly motivated techies. I think Kickstarter, while not explicitly civic tech, has been masterful in helping communities figure out how to fundraise together.
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Thanks Ethan!
If you’d like to join us at TICTeC, tickets are still available. But hurry: early bird registration closes on 20 February.
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In a recent blog post, we summarised the research we commissioned from the University of Manchester’s Rachel Gibson, Marta Cantijoch and Silvia Galandini, on whether or not our core UK websites have an impact.The full research paper is now available, and you can download it here
.Professor Rachel Gibson says: “This research presents a unique and valuable insight into the users of online resources such as FixMyStreet and WhatDoTheyKnow.
“Through applying a highly original methodology that combines quantitative and in-depth qualitative data about people’s experience of mySociety sites over time, we provide a picture of how eDemocracy tools are contributing to activism at the local level.
“We thank all those that contributed to this important study and mySociety for their co-operation in developing this highly rewarding and academically rigorous project.”
Our thanks to Rachel, Marta and Silvia for conducting this research, which utilised methods not previously used in the civic tech field. We hope that it will prove a useful foundation to our own further research, and that of others.
Image: Nick Southall (CC)
