Today sees the launch of FixMyBlock, an online toolkit for people living in tower blocks.
Tower blocks come with their own distinct problems, from unsafe construction to risks of fire. The shocking events at Grenfell Tower have brought such issues back to the public eye, but we don’t have to go far in history to see other disasters such as the Ronan Point collapse and the Lakanal House fire.
The simple fact is that not all tower blocks are safe, and not all landlords are doing enough to address this.
Today, thousands of tenants are living in conditions that affect their health and their safety. While working on this project, we heard of people living with extreme mould and damp, with recurrent cockroach infestations, and, shockingly, with cracks in the structure of their flats that are wide enough to pass a hand through (watch this video for a visual depiction you won’t forget).
Additionally, since Grenfell, many tenants have been living in fear that their blocks, constructed with the same unsafe cladding, might suffer a similar fate.
And, though they’ve tried to ask their landlords to address their concerns, they haven’t got anywhere.
So what can we do about it?
Our project began as an investigation into how our popular street reporting software – FixMyStreet – could be repurposed to help tower block tenants report and monitor safety and maintenance problems in their buildings.
But during the discovery phase (which you can read about in our report here) we found that reporting issues wasn’t the problem most tenants were facing. And our alpha testing (documented in this report here) confirmed it – a FixMyStreet for tower blocks wouldn’t actually help. Our research showed that most tenants already knew who to report their issue to. And, unlike on FixMyStreet where public reporting can help highlight problem areas, many residents were uncomfortable with reporting their safety concerns on a public forum.
A better reporting process could wait. Instead, together with Tower Blocks UK, we wanted to solve the real underlying problem: equipping tower block tenants with the necessary understanding of their rights, their paths to escalation, and the tools they need to get their voices heard.
FixMyBlock – empowering not reporting
So, despite the name, FixMyBlock isn’t a “FixMyStreet for tower blocks” – it’s a living, evolving toolkit of legal primers, template letters, case studies, and action guides, that will help tower block tenants make progress on what are often incredibly sticky, complicated safety and maintenance issues.
FixMyBlock begins by laying out the conventional steps to getting things fixed — but when these have failed, tenants can also access information on their legal rights and the power of collective action, with case studies demonstrating what has been achieved by residents’ groups, ongoing campaigns, press coverage and other channels of engagement.
mySociety has worked with Tower Blocks UK and a number of experts in the field to create the site, which Tower Blocks UK will continue to run after handover. The work has been funded by the Legal Education Foundation.
The site launches with information for social tenants in England and Wales, and in time Tower Blocks UK will expand the content to cover all types of tenancy across all of the UK. Meanwhile, much of the content is applicable for all, so don’t hold off from using it if you have a private landlord, or live in Scotland/NI — just be aware that some of the laws mentioned might differ in your own case.
Image: Jimmy Chang
Anyone who lives in public housing will know how frustrating it is when maintenance issues just don’t get fixed.
Imagine how you’d feel, though, if you knew that funds had been allocated, but the repairs still weren’t being made — and there was no sign of the money.
That’s the situation for the residents of public housing blocks in Kota Damansara, a township in Selangor State, Malaysia, whose problems range from termite and rat infestations to poor water sanitation, broken balcony railings, and beyond.
In Malaysia, there’s no obligation for authorities to publish data on how public funds are spent, so it’s easy for corruption to thrive. The Sinar Project, an organisation that might be called the Malaysian equivalent of mySociety, are trying to tackle this state of affairs with a two pronged approach. They recently wrote it up on the OKFN blog.
As you might expect, we pricked up our ears when we reached the part mentioning their use of FixMyStreet. Sinar already run aduanku.my, a FixMyStreet for Malaysia, using our open source code. Hazwany (Nany) Jamaluddin told of how a part of the site has been used to help provide concrete proof that repairs are not being made, and to put pressure on the authorities to do something about it.
We’re always going on about how flexible FixMyStreet is: in case you don’t already know, it’s been used in projects as diverse as reporting anti-social behaviour on public transport to a tie-in with a channel 4 TV programme. One use that’s often been suggested is for housing estate management: if the maps showed the floorplans of housing blocks rather than the default of streetmaps, the rest of the functionality would remain pretty much as it is, with reports going off to the relevant housing maintenance teams rather than council departments.
Sinar’s project does not try anything quite that ambitious, but nonetheless they have found a system that enables them to use FixMyStreet as part of their wider accountability project. They began by creating a new boundary for the Kota Damansara area on the website, and taught community leaders how to make reports for the public housing blocks within it.
Since the map does not display the interior of the buildings, reporters must take care to describe precisely which floor and which block the issue is on, within the body of the report, with pictures as supporting evidence. It’s a step away from FixMyStreet’s usual desire to provide everything the user needs in order to make an actionable report — and everything the recipient needs to act on it — but it is serviceable.
Ideally, Sinar would have liked the residents themselves to make the reports: after all, they are the ones facing the problems day to day; they know them more intimately and would describe them with more accuracy — but as Sinar’s social audit found, these residents are all under the poverty line: most do not have smartphones or internet connectivity at home.
Instead, the community leaders make the report and this is then also processed manually, because the housing management company requires submissions on paper.
You may be thinking, why go to all this bother? How does FixMyStreet play its part in the project, especially if you then have to transcribe the reports onto paper? It’s because FixMyStreet, as well as processing reports, has another side.
We often mention how FixMyStreet, by publishing reports online, can give an extra incentive to councils to get problems fixed. In Kota Damansara the effect will hopefully be greater: this small section of the wider Aduanku website stands as a visible record of where funds have not made it to where they are needed most — to fix those rat infestations and broken balconies.
Nonetheless, the management companies continue to deny that there is strong enough evidence that funds have been diverted. And so Sinar, undaunted, move on to their next weapon against corruption. The incoming and outgoing of funds have been, and will continue to be, examined via a series of Freedom of Information requests.
We wish Sinar all the best with this project and look forward to hearing that it has brought about change.