If you happen to have visited the WhatDoTheyKnowPro page recently, you might have noticed that we’ve changed from offering free beta testers’ accounts to rolling out the payment interface.
Yes, we’ve launched! But not with a bang: having quietly introduced the payment option, we wanted to wait for a while and check that there were no issues before making a public announcement. Consider this that public announcement.
Just a reminder at this stage, in case you haven’t followed along with previous blog posts: WhatDoTheyKnowPro is a Freedom of Information toolkit which provides extra help with sending and organising requests. It’s designed to provide extra functionality for journalists and other people who use FOI in their jobs; if you’re a standard user of WhatDoTheyKnow, there’s nothing to pay and there never will be. We’ll always keep the site, and all its current functionality, free for everyone.
The question of price
Launching WhatDoTheyKnowPro provoked an interesting debate on where to position it, pricewise.
It’s not that we’ve never put a price on any of our services before: mySociety is a social enterprise, and we charge for some use of our APIs; our council clients pay us for FixMyStreet Pro; you can buy transit-time maps on Mapumental. These sources of income are just part of what help us to provide our core citizen-facing services for free.
And we’re hardly trailblazers in that respect: in fact, it was fascinating to read the Knight Foundation’s recent report Scaling Civic Tech and see how common it is in our sector to rely on a variety of revenue streams, from user donations to philanthropic grants, to paid-for services.
But while we may have experience in charging for our services, it’s definitely the first time we’ve had to price up a Freedom of Information toolkit for journalists and professionals!
What’s it worth?
We were effectively in the position of many an enterprise startup: with a market proposition that doesn’t exist in this exact form anywhere else. How do you know how to price something in those circumstances? Set it too low and you could miss out on important revenue; too high and you’ll alienate potential customers, many of whom are freelance journalists paying for their work tools out of their own pockets.
Still, this project has been a process of tackling problems and questions thoughtfully — from deciding which features to include in this initial version, to debating how to encourage journalists to link back to the news stories they’ve created once they’re live. Perhaps we could bring the same approach to pricing.
Ask the experts
Fortunately, with over 100 beta testers, we had a pool of users who knew the service well enough to be able to give an expert opinion on how much value it was bringing them. Sending out a survey brought some very useful responses, not to mention feedback about what our beta users liked and what they’d appreciate in future roll-outs.
That said, we’re well aware of research indicating that people are not always experts on what they are actually willing to pay.
And of course, it makes sense that different people will attach different values to a service, depending not only on their own finances but, in this case all sorts of other factors such as how frequently they use FOI and how accustomed they are to paying for technology.
Faced with responses to the survey that ranged between a suggested price of £1.00 a month to £50.00, that was, in some strange sense, reassuring to know.
To be fair, those were the extremes. There was a good consensus in the middle and that helped us decide on an introductory price of £10 a month. We’ll assess this after a few months to see whether it’s bringing the number of sign-ups we expect.
Open for business
If you’re a journalist or someone who uses FOI in your work, you can now go and give WhatDoTheyKnowPro a go! We hope you’ll let us know how you find it.
Image: Sven Scheuermeier (Unsplash)
How many Freedom of Information requests are sent through WhatDoTheyKnow as compared to those made directly to public bodies? Our new mini-site lets you explore Cabinet Office statistics in comparison to numbers from WhatDoTheyKnow.
Every quarter, the Cabinet Office releases Freedom of Information stats for a collection of central government ministries, departments and agencies. This provides a good benchmark for understanding how requests made from WhatDoTheyKnow relate to requests made through other routes. Back in 2010 we ran several blog posts about this, though we haven’t released any comparisons in recent years — and we’re now making up for lost time.
In 2016, WhatDoTheyKnow was the source of 17.14% of requests to audited public bodies. On the other hand, most WhatDoTheyKnow requests (88.51%) went to public bodies that the Cabinet Office figures don’t cover.
One interesting conclusion from this is that most FOI activity in the UK is not immediately visible from the official statistics. You can read more about what we learned from the numbers, or explore the data for yourself on the mini-site.
Image: Jerry Kiesewetter (Unsplash)
When you send a Freedom of Information request through WhatDoTheyKnow.com, every part of the exchange is published online. Those who have browsed the site will know that you can read the correspondence around each request from beginning to end, including the initial enquiry, auto-replies, any holding letters, messages seeking clarification, and finally, the response — or refusal.
We built the site so that, when information was released, that information would be available for everyone. The result is the massive online archive, all searchable, that you can find on WhatDoTheyKnow today. That being the case, why do we bother publishing out all the rest of the correspondence? Why not simply publish the end result, that is, the actual information?
Well, we believe there’s value even in what you might consider the ephemera of everything else, not least that it helps demystify the various steps of the FOI process.
This week, an article by ‘FOIMan’ Paul Gibbons showed that the publication of this material can also help with research. He was able to look at 250 ‘refusal notices’ — that is, times when authorities had turned down requests for information — and pull out examples of best and worst practice.
The result will benefit us all, from those requesting information to those who process the requests: for the former, it sets out what to expect from a refusal, and for the latter, it highlights how to ensure that you are sticking to the law as well as ensuring a good experience for the public.
A refusal, as Gibbons points out, does not have to be a shutting of the gates in the face of the requester: it can help educate, point people towards a better means of obtaining the information they need, or even clarify for the FOI officer where withholding the information may in fact be inappropriate. We’re very glad to have seen our data being used in this way.
Code for Croatia are one of many groups around the world who have used our software Alaveteli to set up a Freedom of Information site — ImamoPravoZnati (“We have the right to know”) was launched in 2015 and has processed more than 4,000 requests.
Many organisations might count that a success and leave it there, but Code for Croatia are clearly a little more ambitious. We’ve been interested to hear about their two latest projects.
A platform for consumer complaints
The Alaveteli code was written to send FOI requests to public authorities. But in essence, it’s little more than a system for sending emails to a predetermined list of recipients, and publishing the whole thread of correspondence online.
Change that list of recipients, and you can create a whole new type of site. Reklamacije (“Complaints”) puts the process of making consumer complaints online. It’s early days as yet — the site’s still in the beta phase, during which testers are putting it through its paces. There have been messages about bank closures, insurance policies… and even the inconsistent quality of the quesadillas at a Mexican food chain.
As we’ve often mentioned here on this blog, our FixMyStreet codebase has been put to many different purposes that require map-based reporting, but as far as we’re aware this is the first non-FOI use of Alaveteli so we’ll be watching with interest. Perhaps it might give you ideas about setting up a similar service elsewhere?
Probing travel expenses
Code for Croatia have also launched a campaign asking users to request details of ministers’ travel expenses.
If that sounds familiar, you’ll be remembering that back in January, AccessInfo did much the same with EU Commissioners and their expenses on the European Union FOI site AskTheEU. We can tentatively say that they were successful, too: it’s been announced that the EU expenses will be proactively published every two months. AskTheEU say they welcome the move ‘cautiously’, so let’s see how it all pans out.
The key to both these campaigns is pre-filled requests that make it really simple for supporters to make a request to a specific politician, while ensuring that the requests aren’t duplicated.
That’s something that Gemma explained how to do in this blog post — it’s a massive benefit of the friendly global Alaveteli community that we can all share insights like this, and especially that other groups can try out initiatives that have proved successful.
We’ve just listed Sustainability and Transformation Partnerships on our UK Freedom of Information service WhatDoTheyKnow.com. These new bodies bring together NHS organisations and local councils with the aim of better co-ordinating health and care services in England (see NHS England’s webpage introducing them).
In most parts of the country Sustainability and Transformation Partnerships are unimaginatively named. In a few places though the bodies have been more adventurous: we have the bold and strident sounding Success Regime Essex, as well as Together We’re Better in Staffordshire, Transforming Health and Social Care in Kent and Medway, Joined Up Care Derbyshire and one called BOB.
Some of these bodies appear to be just coming into being, with almost nothing about them online at all and others are more established with staff, websites, boards and published meeting minutes. When researching these organisations we found a handful offered Freedom of Information contact addresses, and commendably Kent and Medway’s even has a log of responses it has already made to FOI requests.
Most Sustainability and Transformation Partnerships will be subject to Freedom of Information (FOI) law as all their members are public bodies. Some may not be subject to FOI though, for example Surrey Heartlands Sustainability and Transformation Partnership appears to have private company Virgin Care as a member, exempting it from the relevant definition; we list the body on WhatDoTheyKnow anyway as part of our activism seeking to expand the scope of the law.
What information will a Sustainability and Transformation Partnership hold?
A few partnerships publish their key governance documents (constitutions, terms of reference, memoranda of understanding), and minutes and papers from their boards; these can give an insight into the organisation’s activities and reading them may suggest information which could be made public via a Freedom of Information request. If the basics of board minutes, and governance documents aren’t published you can use WhatDoTheyKnow to get them online and easily for everyone to access.
FOI responses from Kent and Medway show large sums of money being paid to “consultants/external advisory firms” to develop a Sustainability and Transformation Plan and hint at bodies elsewhere doing similar. Freedom of Information requests could be made to partnerships elsewhere to ask for information on their budgets and spending.
It is anticipated that Sustainability and Transformation Partnerships may “evolve” into “Accountable Care Organisations” ACOs, responsible for all public healthcare in a region; this would make them immensely important public bodies.
We’ll keep an eye on the organisational changes and try to keep our service up-to-date.
Maintaining the database of public bodies is a key part of running WhatDoTheyKnow; we have to react to reorganisations in the public sector, and bodies forming, merging, changing their names or ceasing to exist.
NHS Sustainability and Transformation Partnerships on WhatDoTheyKnow
- Alliance Local Delivery System (Warrington, St Helens, Halton, and Knowsley)
- Better Care Together – Leicester, Leicestershire & Rutland
- Birmingham and Solihull Sustainability and Transformation Partnership
- Bristol, North Somerset, South Gloucestershire Sustainability and Transformation Partnership
- Buckinghamshire, Oxfordshire and Berkshire West Sustainability and Transformation Partnership
- Cambridgeshire and Peterborough Sustainability and Transformation Programme
- Cheshire and Wirral Local Delivery System
- Cornwall and the Isles of Scilly Shaping Our Future Transformation Board
- Coventry and Warwickshire Sustainability and Transformation Partnership
- DDT, Hambleton, Richmondshire and Whitby Sustainability and Transformation Partnership
- Devon Sustainability and Transformation Partnership
- Dorset Sustainability and Transformation Partnership
- Frimley Health and Care Sustainability and Transformation Partnership
- Greater Manchester Health and Social Care Partnership
- Hampshire and the Isle of Wight Sustainability and Transformation Partnership
- Healthier Lancashire and South Cumbria
- Herefordshire and Worcestershire Sustainability and Transformation Partnership
- Hertfordshire and West Essex Sustainability and Transformation Partnership
- Humber, Coast and Vale Sustainability and Transformation Partnership
- Joined Up Care Derbyshire
- Lincolnshire Sustainability and Transformation Partnership
- Milton Keynes, Bedfordshire and Luton Sustainability and Transformation Partnership
- Norfolk and Waveney Sustainability and Transformation Partnership
- Northamptonshire Sustainability and Transformation Partnership
- North East London Sustainability and Transformation Partnership
- North London Partners in Health and Care.
- North Mersey Local Delivery System
- Northumberland, Tyne and Wear Sustainability and Transformation Partnership
- North West London Joint Health and Care Transformation Group
- Nottinghamshire Sustainability and Transformation Partnership
- One Gloucestershire Sustainability and Transformation Partnership
- Our Healthier South East London
- Shropshire and Telford and Wrekin Sustainability and Transformation Plan Partnership Board
- Somerset Partnership
- South West London Sustainability and Transformation Partnership
- South Yorkshire and Bassetlaw Sustainability and Transformation Partnership
- Success Regime Essex
- Suffolk and North East Essex Sustainability and Transformation Partnership
- Surrey Heartlands Sustainability and Transformation Partnership
- Sussex and East Surrey Sustainability and Transformation Partnership
- The Black Country Sustainability and Transformation Partnership
- Together We’re Better (Staffordshire)
- Transforming Health and Social Care in Kent and Medway
- West, North and East Cumbria Sustainability and Transformation Partnership
- West Yorkshire and Harrogate Sustainability and Transformation Partnership
In the past month over 4,600 Freedom of Information requests made via our site WhatDoTheyKnow resulted in information being released. Volunteer Molly Williams has picked out a few highlights.
The autopsy of Alexander Litvinenko
The autopsy of the former Russian spy who was killed in November 2006 by radioactive polonium-210, which is believed to have been slipped into his cup of tea on Putin’s orders, has been described by a pathologist as “the most dangerous post-mortem examination ever undertaken in the western world”.
An FOI request sent via WhatDoTheyKnow.com to Barts Health NHS Trust, whose care Litvinenko came under when he fell ill with the poisoning, revealed the detailed step-by-step procedure used to carry out his post-mortem safely. The examination determined how he was murdered.
Thousands of NHS and health bodies are listed on WhatDoTheyKnow, so if you have queries on the data they hold, it’s a great place to start.
Grenfell displaced person plans
An FOI request sent after the fire that killed 80 people and burned down a large block of flats in the Kensington and Chelsea area revealed the progress of plans to rehome those left homeless.
Some key details revealed were that:
- all regeneration plans have been put on hold in Kensington and Chelsea
- emergency hotel accommodation in Kensington and Chelsea was offered to all made homeless by the fire
- there were 179 offers of temporary accommodation made, of which 65 were accepted
- everyone affected has a dedicated Housing Officer to help them find a new home
- the council aim to rehome everyone who was made homeless by the fire by June 2018
Crime statistics at Leeds Festival
An FOI request sent via WhatDoTheyKnow revealed all the crimes reported from Leeds Festival over the past five years — including sexual offences, drugs, and fraud. It also showed that 2016, the latest year for which statistics were available, was the worst year for crime at the festival, with 200 offences reported. See the request and the full stats here.
Letter from Chris Grayling ordering GTR to fund a £13.4 million improvement to Southern Rail
How do you phrase a difficult letter? After it was quoted in national media, a message from Transport Secretary Chris Grayling, fining Govia Thameslink Railway for £13.4 million, is now available in full for everyone to read.
In the letter Grayling stated that “passengers who depend on Southern have been badly let down” and went on to outline what the money will be spent on, including more on-board staff and £7m on “improvements that will directly benefit passengers”.
There are five railways companies listed on WhatDoTheyKnow. Not all of them are subject to FOI, but we list them anyway because we believe them to be subject to the less-known Environmental Information Regulations (EIR). And of course, as in the case mentioned above, you can always request information from public bodies which correspond with, or contract, organisations not covered by FOI.
Supernatural crime reports in the West Midlands
A requester asked for any reports on “ghosts, werewolves, witches, aliens, zombies and the like” to the West Midlands Police. Think this is a frivolous question? Well, in the past 12 months no fewer than 10 supernatural sightings have been filed. Following the response, the requester asked for further information on these mysterious sightings and is currently awaiting more detail.
Football in Worcester
A request revealed, within a series of released email correspondence, plans to build a community sports stadium and relocate 3D artificial turf playing fields. It also showed the decision process taken, including consideration of the possible effects on the local area. Read what’s happening to football in Worcester here.
If you want to know more about Sport England’s plans in your local community, you can send an information request to them via WhatDoTheyKnow.
Seabird and raptor monitoring on the Isle of Rum
An FOI request sent to Scottish Natural Heritage revealed details of their monitoring of seabirds and raptors including which species they track, their monitoring methods, and research aims.
Read the details of the methods, findings and staff involved in the monitoring of these incredible birds on our site, here.
Platelet donors and donations
Information released by NHS Blood and Donations under FOI revealed how the number of platelet donors and donations has been gradually decreasing since 2010. When responding, the public body helpfully explained the trend in the statistics:
“NHS Blood and Transplant has gradually reduced the amount of platelets it collects from platelet apheresis donations and increased the amount of platelets it collects by pooling whole blood donations from whole blood donors. This follows the 2013 recommendation made by the Department of Health’s Independent Advisory Committee on the Safety of Blood, Tissues and Organs (SaBTO) to remove the requirement to provide 80% of platelets to hospitals by apheresis”.
FOI numbers and staff
You can even send an FOI request about the handling of FOIs! One requester asked for how many requests to Knowsley Metropolitan Borough Council were received in the past three years and the number of staff who deal with them.
There were a total of 3,160 requests but no designated team dealing with them, which may simply suggest there is an FOI culture embedded throughout the organisation, where the role is combined with other jobs. Read the full response here, and if you, too have a question about FOI requests you might like to send an FOI request via WhatDoTheyKnow.com.
Jenna Corderoy, Alaveteli Professional Advocate, brings us an update on the project.
Since our last blog post on Alaveteli Professional — our Freedom of Information toolkit for journalists, campaigners and activists — there have been a few exciting developments.
The batch request feature is coming along nicely: this will allow users of the service to send one Freedom of Information request to multiple authorities and help them to easily manage large volumes of responses.
We’re going to be working with a small group of our beta testers to develop this feature and make sure we release it in a useful and responsible form (click here to apply as a beta tester and get a year’s free access to WhatDoTheyKnowPro, the UK version of the service).
We’ve been pleased to see the first news story to emerge as the result of a request made through WhatDoTheyKnowPro: a response to the Foreign and Commonwealth Office showed which are the countries where UK holidaymakers are most likely to get arrested. The full list was covered in the Birmingham Mail.
But we also have plans for this Freedom of Information toolkit to go international: Alaveteli Professional will be a bolt-on option for anyone already running an FOI site on our software platform Alaveteli.
In April, mySociety team members traveled to roll out the first such project, with Info Pro Všechny, the Czech Republic’s Alaveteli site.
We were able to introduce beta users to the features we’ve been developing, such as the ability to keep requests private until the story has been published.
While in the Czech Republic, we held a roundtable discussion with journalists and campaigners, swapping Freedom of Information battle stories and sharing tips and tricks for getting the best results when submitting requests for information, as well as experiences of filing requests to European Union institutions.
mySociety was also invited to give a talk to student journalists based in Olomouc about Info Pro Všechny and Alaveteli Professional in general, discussing success stories generated from our Freedom of Information sites from around the world.
We’re currently working on subscription options, which will allow us to officially launch WhatDoTheyKnowPro as a paid-for service in the UK, and later in the year, we plan to introduce the Pro toolkit to the Belgian Alaveteli site Transparencia.be, which has been making a splash in Belgian politics.
If you’re in a wheelchair, it can be tricky enough getting around. So it’s particularly disappointing to learn that some taxi firms charge wheelchair passengers extra, and that some drivers refuse to take passengers in wheelchairs at all.
If you’re thinking ‘surely that’s illegal’ — well, it is. Only from quite recently, though: it was last April that a law came in which imposed a £1,000 fine for drivers who refused or charged extra for those in wheelchairs.
But there’s a complication. This fine can only be imposed by councils who keep a designated list of all wheelchair-accessible public hire vehicles: no list, no fines.
Does it matter? Well, that depends on how many councils are intending to compile the list. And as WhatDoTheyKnow volunteer Doug Paulley knows very well, there’s one good way to find out information from every local authority: via a Freedom of Information request.
Doug used WhatDoTheyKnow to submit FoI requests to all 366 taxi licensing councils, and Transport for London, who administer taxi licensing on behalf of all the London boroughs. The results of his research can be seen in full here, or you can quickly check your own local council on this map.
As indicated, if your council is one of the 59% who, by not keeping a list, are unable to implement the anti-discrimination law, you might like to contact your councillors to let them know how you feel about that.
In February 2016, Tom Gallard made a simple request to the Welsh Government through our Freedom of Information site WhatDoTheyKnow.com. He wanted to know the exact sum paid to Aston Martin in a much-publicised deal which would bring its luxury car-making facilities to St Athan.
15 months later, in June 2017, he received the answer.
Now clearly, this is not an example of an efficient and prompt release of information on request — so let’s look at exactly what happened.
Tom’s request was not complex, but it appeared to ask for something that the Welsh Government were reluctant to disclose, and as a result, it encountered several obstacles.
February 24, 2016: request made
Tom made his one-line request: “Please provide details of the financial support agreed with Aston Martin to create 750 jobs at St Athan.”
Was there anything in particular that spurred you to make this request?
“I read a lot of the news reports around the deal to bring Aston Martin to Wales, and I got more and more frustrated as it became clear that no-one was disclosing how much this would cost. I didn’t feel I could judge whether it was a good use of money or not, without knowing how much was being spent”.
March 23, 2016: reminder sent
Under the FOI Act, authorities are supposed to respond to request for information promptly, and at most within 20 working days. WhatDoTheyKnow sends its users a reminder when this date has passed, so you can chase your request if needs be.
According to this official timeline, Tom’s response was due by March 24 at the latest, but in their acknowledgement, the Welsh Government had said that they would reply by March 14, so his reminder wasn’t necessarily premature.
March 24, 2016: refusal received
The Welsh Government did reply within the time-limit, albeit on the last possible day.
Their response confirmed that they did have the information Tom had requested, but stated that it was exempt from disclosure under Section 43 of the Freedom of Information Act, which relates to commercial interests. Use of this clause requires the authority to show that the public interest in withholding the information is greater than the public interest in releasing it.
Same day: review requested
When you receive a refusal in response to your FOI request, you might think that there’s nothing more you can do — but, as WhatDoTheyKnow’s automated advice explains to users in this situation, you have the right to request an internal review.
Tom did just that, quoting ICO guidance on commercial interests, noting that the Welsh Government had previously published information on grant funding given to other companies, and particularly, pointing out an apparent misreading of the meaning of ‘public interest’ on behalf of the Welsh Government: “The public interest here means the public good, not what is of interest to the public”.
“What frustrated me was a refusal in the Welsh Government’s response to engage with the specific case. I had seen them produce a lot of very similarly worded replies to a range of FOI requests. I spent a lot of time reading previous judgements by the Information Commissioner, and felt I had a strong case.”
Why do you think the Welsh Government might have been so reluctant to release this figure? As you mention, figures for similar deals had been released in the past.
“A lot of people have found this reluctance odd. It has also been suggested to me, by a couple of well-placed sources, that the figure they have now released is just one part of the support the Welsh Government has agreed to provide to Aston Martin.”
April 26, 2016: review reminder, response, referral to the ICO
Tom knew his rights and as he mentioned in this follow-up — two days after he should have received a response — “ICO guidance suggests that if the 20 day limit is to be breached, I should have received an email telling me this, and the reasons for the delay”.
Whether because of this reminder or not, he received his response that same day. The Welsh Government’s own internal review concluded that they had been within their rights to withhold the information under Section 43 of the FOI Act.
Again, this is a point at which many requesters might give up, and again it’s one where WhatDoTheyKnow can inform you of your options. If you believe that an authority is withholding information which it should have released, and you have been through the internal review process, you can refer the case to the ICO.
As this part of the process happened outside WhatDoTheyKnow, Tom helpfully left an annotation on his request page.
December 6, 2016: amendments from the Welsh Government
While the case was with the ICO, the Welsh Government sent a further response to indicate that they were changing their reason for exemption: they were now relying on two different sections of the FOI Act: 29(1)(b), the economy, and 36(2)(c), the effective conduct of public affairs, details of which you can see in this response.
Tom left an annotation to say he’d alerted the ICO to the change in defence, along with some counter-arguments.
May 31, 2017 ICO ruling
ICO decisions do not generally come quickly, but it can certainly be worth lodging your complaint with them.
June 2, 2017, information received
Two days later, the sum was finally disclosed, and can be seen here.
– Now that you have the information you requested, will you be using it any way, or are you simply content that it’s now in the public domain?
“I’m happy it’s out there now. But I’m definitely considering whether I can squeeze out some more details about how else the Welsh Government is supporting Aston Martin.”
And of course, that path is also open to anyone else who’s interested in this deal. There’s lots more that could be requested through FOI, from what the exact wording of the contract is, to how the outcomes will be monitored, or how the money is to be paid (the ICO decision notes that no payments had been made as of April 2017; if they are made in the future, they might be pro-actively published on the Welsh Government site — or, if not, someone might need to make another FOI request in order to obtain them).
If you do make a related request, please do mention it in an annotation on Tom’s request so that others can easily find it.
This was a long story
As you might expect, at mySociety we are strongly in favour of the citizen’s right to information under the FOI Act.
Naturally, we prefer it when information is released without a hitch. But those aren’t always the best stories: we hope that by highlighting examples like this, where WhatDoTheyKnow users have shown tenacity and determination, we can show that if you have a valid request, it’s worth sticking to your guns.
WhatDoTheyKnow makes it straightforward for anyone to request information from public authorities. Your donations help us.Donate now
Image: Adam Court (CC by/2.0)
Just like many others, we at mySociety have been appalled and shocked at the Grenfell Tower fire which struck last week. That shock has only deepened over the weekend as the confirmed death toll has risen and more facts have emerged.
As both the public and the media search for the ‘why’ behind the story, strands are emerging which point to political mismanagement, inequality, long-term neglect and deprivation, shortsighted cost-cutting, rule bending, and following the letter, rather than the spirit, of the law.
Residents of the tower had raised multiple concerns about the risk of fire, only to have their requests dismissed. As our CEO Mark Cridge says, ‘Simply put, this is a totemic example of what happens when citizens fail to have influence over those with power.’
Everything mySociety does is about giving citizens more influence over those with power, so that puts Grenfell very much within our purview.
We recognise that there are deep, intractable issues around this terrible incident. We’ll be thinking more deeply about what we can do in the long term, and we’ll be returning with further thoughts once we’ve had a chance to discuss the best way forward.
But for the moment, we have services which you might wish to make use of right away.
If you want to help campaign
The first instinct of many, after an event like this, is to campaign for change or justice.
At this stage, facts are still emerging. If there’s information that you think might help, but which hasn’t yet been covered, you can use Freedom of Information to lodge a request with a relevant public body, on our site WhatDoTheyKnow.
Note that this is not necessarily a speedy process (while authorities must provide the information if they hold it, in most cases*, the process can take up to 20 working days); if you have personal concerns, see below for our advice on getting quick answers — but if there is information which you think should be in the public domain and which does not yet appear to have been requested, you may wish to lodge your own FOI request. It’s very easy, and WhatDoTheyKnow also publishes the whole correspondence online, meaning the information is then available to all.
In fact, over the last few days, many have already used this avenue to request information:
- Request to see the tender for the provision of cladding
- How missing and unaccounted-for people have been counted
- Details of insurance on the tower
- Numbers and demographics of tenants
- Income and repairs expenditure
- Details of the 2013 emergency fire test
- Date of the last fire test
- Further details on the cladding, fire alarm and sprinklers
If any of these requests are of particular interest, you can use the ‘follow’ button to receive an email when they are updated, e.g. when a response comes in.
Or if you would like to make your own request (remembering that you shouldn’t replicate anything that’s already been requested — just follow those requests if you want the answers) here are some relevant authorities:
- Royal Borough of Kensington and Chelsea The council in which Grenfell Tower is situated
- London Fire Brigade The service which ran rescue and firefighting operations
- Kensington and Chelsea TMO The Tenant Management Organisation, or Arms-Length Management Organisation (ALMO) which managed the tower
- Metropolitan Police
- All ALMOs (for those who wish to ask for information about other blocks)
- All Housing Associations Note that, unless publicly owned, housing associations are not subject to FOI; however they are included on the site for the reasons you will see at the top of each housing association’s page on WhatDoTheyKnow, like this one.
Also: while only publicly-funded organisations are covered by the FOI Act, note that you can ask any council for, say, contracts, minutes of meetings or sums paid to contractors or housing associations, which may cover much of what you need.
Lobby for change
Another way to campaign is to contact your MP and make it clear what action you would like them to take, whether that is a question asked in Parliament or to push for new legislation. You can see who your MP is and send them an email on our site WriteToThem.
If you want quick answers
Your local representatives are there to offer help and answer questions.
If you live in a towerblock yourself, and especially one that has been recently retrofitted with cladding, you may, understandably, be worried. In fact, some of the requests on WhatDoTheyKnow reflect just that concern:
- Cladding on other tower blocks – reassurance needed
- Is Katherine’s Court in Spring Boroughs similar cladding to Grenfell Tower
- High Rise blocks in Wood Vale
But like we’ve already said, FOI requests can take time. If your block is council-owned, you’ll get the quickest information — and hopefully, assurances — via your council, and you can get support from your local councillors. Even if your block is privately-run, you may find that they can help, with information about local legislation or suggestions for the best contacts to follow up.
WriteToThem also covers councillors. You don’t need to know who they are — just input your postcode and the site will guide you through the process of sending them an email.
What we will be doing
We’re still discussing the best way that mySociety can help, and we’ll be following up with a more considered response once we’ve come to some decisions.
Some ideas have already been suggested, from a FixMyTowerblock version of FixMyStreet, allowing residents to lodge concerns which would then be in the public domain (as well as being sent to the block’s management), to a site co-ordinating the needs of victims.
Whatever we do, we want to make sure it’s genuinely useful — whether that means using our own resources, or supporting others who use our Open Source code to power their own projects. So watch this space and we’ll let you know how our discussions go.
*Unless covered by an exemption.