1. We’re prototyping — fancy joining us?

    Having launched two services – the Climate Action Plan Explorer and Council Climate Scorecards – mySociety’s Climate Programme is running a series of six rapid prototyping weeks to explore what we could do next.

    The next prototyping week, during the week starting 9 May 2022, will be all about access to nature. How can we use mySociety’s expertise in data and digital tools to help accelerate initiatives that integrate nature with the urban environment, open up rural spaces to a broader demographic, or encourage better stewardship, understanding and nurturing of our flora and fauna?

    If you’d like to get involved, please fill this short form to express your interest and we’ll get back to you as soon as possible. We’ll also soon be announcing the topic of prototyping week #4.

    Prototyping? What’s that?

    If you’re wondering what happens during a prototyping week, look no further than my colleague Zarino’s report on week #1, which focused on enabling local authority emissions reductions through procurement.

    Right now we’re midway through prototyping week #2, exploring the potential to catalyse local climate action on energy through conditional commitment. As with #1, we’ve had a busy couple of days with a great bunch of people from organisations outside of mySociety contributing thoughts on problems and potential solutions in this space. Several inspiring ideas emerged and we’ve whittled it down to one solution to prototype. Now our thoughts are turning towards building and testing that prototype with a few people before the end of this week.

    So it’s a real rollercoaster, trying to quickly grasp what mySociety could contribute and taking steps towards understanding if it’s useful before going any further. We hope a couple of ideas will be strong enough for us to develop further, preferably in partnership. And by working openly we hope that this series of prototyping weeks provides possibilities for people outside of mySociety to pick up and pursue ideas that we aren’t able to commit to ourselves.

    All that said, using this approach in this way – designing for the needs of society in the face of an ongoing emergency – is something of an experiment. So we’re reflecting and adapting as we go. This post is part of those broader efforts to continuously improve. We hope that by working in the open we’ll enable a richer range of feedback on, and involvement in, what we’re doing.

    So, please do join us if access to nature is an area in which you have expertise or strong ideas, or pass this on to anyone suitable.

    In line with our equity, diversity and inclusion strategy we’d be particularly grateful if you could also share this post in places that will help us in our policy of centring minoritised groups. We’ve been particularly inspired by orgs such as Black2Nature, Black Girls Hike and Nature is a Human Right but we know there must be more out there with relevant experience and expertise on access to nature — please do help us find them.

  2. Climate monthnotes: December 2021

    Another month, another chance to share progress from the Climate team. And this time, you get to hear it from a different person too – Hello! I’m Zarino, one of mySociety’s designers, and Product Lead for the Climate programme.

    Over the last month, we’ve moved the programme on in three main areas: Adding some much-anticipated features to our headline product, the Climate Action Plans Explorer; continuing full steam ahead on development of Climate Emergency UK’s ‘Council Climate Plan Scorecards’ site, and setting up a research commissioning process that will kick in early next year.

    New features on CAPE

    Just barely missing the cut for Siôn’s mid-November monthnotes, we flipped the switch on another incremental improvement to CAPE, our database of council climate action plans:

    CAPE showing climate declarations and promises for a council

    CAPE now shows you whether a council has declared a climate emergency, and whether they’ve set themselves any public targets on becoming carbon neutral by a certain date. We are incredibly grateful to our partners Climate Emergency UK for helping us gather this data. Read my earlier blog post to find out more about how we achieved it.

    As well as displaying more data about each council, a core aim of the CAPE site is enabling more valuable comparisons with—and explorations of—the plans of similar councils. Previously, we’d done this by allowing you to browse councils of a particular type (London Boroughs, say, or County Councils), and by showing a list of “nearby” councils on each council’s page.

    Old CAPE page showing nearby councils

    However, we’re now excited to announce the launch of a whole new dimension of council comparisons on the site, thanks to some amazing work by our Research Associate Alex. To try them out, visit your council’s page on CAPE, and scroll down:

    New CAPE page showing similar councils

    These five tabs at the bottom of a council’s page hide a whole load of complexity—much of which I can barely explain myself—but the upshot is that visitors to CAPE will now be able to see much more useful, and accurate, suggestions of similar councils whose plans they might want to check out. Similar councils, after all, may be facing similar challenges, and may be able to share similar best practices. Sharing these best practices is what CAPE is all about.

    We’ll blog more about how we prepared these comparisons, in the new year.

    Council Climate Plan Scorecards

    As previously noted, we’re working with Climate Emergency UK to display the results of their analysis of council climate action plans, in early 2022. These “scorecards”, produced by trained volunteers marking councils’ published climate action plans and documents, will help open up the rich content of council’s plans, as well as highlighting best practice in nine key areas of a good climate emergency response.

    As part of the marking process, every council has been given a ‘Right of Reply’, to help Climate Emergency UK make sure the scorecards are as accurate as possible. We’re happy to share that they’ve received over 150 of these replies, representing over 50% of councils with a published climate action plan.

    With those council replies received, this month Climate Emergency UK’s experts were able to complete a second round of marking, producing the final scores.

    Meanwhile, Lucas, Struan, and I have been working away on the website interface that will make this huge wealth of data easily accessible and understandable – we look forward to sharing more about this in January’s monthnotes.

    Research commissioning

    Finally, as Alex recently blogged, we’ve been setting up a research commissioning process for mySociety – primarily to handle all the research we’d like to do in the Climate programme next year. Our main topics for exploration aren’t yet finalised, but we’re currently very interested in the following three areas:

    1. Public understanding of local authorities and climate
    2. Public pressure and local authorities
    3. How local authorities make decisions around climate

    Watch this space for more details about these research opportunities, and how to get involved.

  3. Climate monthnotes: Nov 2021

    Time flies when you’re having fun, and the past month has passed in something of a blur. Maybe part of that can be explained by my being a relatively new recruit. But it’s also been thrilling to whizz towards the COP26 climate talks on a wave of enthusiasm and excellence emanating from the inspiring crew with whom I’m now working.

    We’ve done a lot this month. Running a virtual event at the COP26 Coalition’s People’s Summit for Climate Justice allowed us to understand a range of perspectives on our Climate Action Plan Explorer. We also took the opportunity to test two differing approaches to promoting our new Net Zero Local Hero landing page, which was rapidly whisked into existence by the magnificent Myf, Zarino and Howard. 

    Giving money to tech giants makes us increasingly uneasy, but we set up advertising on three social media platforms so that we could fully understand, in a ringfenced test, what the benefits are and how these weigh up against the negatives. At the same time, we gave Kevin at Climate Emergency UK a stack of stickers (suitably biodegradable and on sustainable paperstock) to dish out in Glasgow. When we have time to analyse the results, we’re hoping to understand which method is most effective – digital ads or traditional paper.

    Although we decided not to attend COP26 in person we followed from afar, aligned with those most at risk of exclusion by signing up to the COP26 Coalition’s Visa Support Service Solidarity Hub, supporting the coalition’s communications and amplifying marginalised perspectives on Twitter.

    Myf has been following Act For Climate Truth’s bulletins on climate disinformation and mySociety signed the Conscious Advertising Network’s open letter asking for climate disinformation policies on the big tech platforms to be one of the outcomes of COP26. And we joined another broad, diverse group of organisations with a shared goal to encourage the delegates of COP26 to deliver more urgent action on climate change via https://cop26.watch/.

    Myf also wrote up a case study on how Friends of the Earth used our work to fuel a recent campaign action (see previous month notes) and Louise presented to Open Innovations’ #PlanetData4 event, which I joined to dip into a discussion about Doughnut Economics.

    And all the while our Climate Action Plan Explorer (CAPE) has been quietly evolving. We got some great feedback – especially from local authority representatives – at our #NetZeroLocal21 conference session on 30 September. Since then we’ve added some pretty serious bells and whistles. 

    Chloe consolidated data from Climate Emergency UK and the National Audit Office on headline promises (a full blog post explaining more about this soon), and this data was deployed by Zarino and Struan alongside more information on climate emergencies, guidance on council powers and ways in which they could be put to use.

    Zarino enriched user experience and boosted the climate information ecosystem’s health by migrating data from Climate Emergency UK’s website to CAPE. Digging deeper, Sam improved CAPE’s integration with our production deployment and management systems, fixing a few small bugs along the way that occasionally interfered with code deployment.

    Our sights are now set on making the most of the heroic assessment of local authority Climate Action Plans being led by Climate Emergency UK. The right of reply period has ended and the second marking is underway. If you’d like to know more please check out this explanation of the process and get in touch with any thoughts – we’re really keen to understand how best this can be used to accelerate climate action in the wake of COP26.

    Image: Ollivier Girard / CIFOR

  4. Climate programme: new season, new cycle

    Joining mySociety as the Climate Programme’s Delivery Manager a couple of months ago, it soon became clear I had walked into a super-organised, passionate and able team. What was there left for me to do? Turns out the answer is to variously support, organise, communicate, enable, help them look ahead, let them get on with it and occasionally help them to say ‘no’ or ‘not right now’ to the things that aren’t top of the list. I led the team through cycle planning last week. This is a particularly favorite part of the job for me: it gives us a chance to look back and see how far we’ve travelled; and then think big for the future.

    The last six weeks has seen Climate Emergency UK (CEUK) steam ahead on the analysis of councils’ climate action plans, recruiting around 140 volunteers, developing and delivering training, and designing subsequent stages to the process which will include a ‘right to reply’ by councils and second marking by a smaller group. mySociety has supported CEUK by developing technical systems that enable them to carry out this work – from robust spreadsheets that minimise the risk of scores being overwritten by other volunteers, through to automatically tracking the number of plans started and completed. We expect the results to go live in January 2022.

    mySociety developer Struan joined the Climate team full-time in early August and, along with designer Zarino, he has been working on improvements to the Climate Action Plan Explorer (CAPE) including better search, a zip download of all plans, and the basics of an API.

    Our new Outreach and Networks Coordinator Siôn Williams started in mid-August and hit the ground running, helping the team think through its approach to outreach while bringing fresh perspectives and considerable relevant experience. Several relationships are already bearing fruit including Friends of the Earth asking all their supporters to ask their Councils for stronger Climate Action Plan commitments, using CAPE as their main source of information. Myf meanwhile has developed a set of ‘explainer resources’ to help people understand how to use CAPE to maximum effect; as well as forming key relationships and building up a database of ‘who’s who’ in a range of sectors.

    We’ve also been starting to explore our assumptions about how we can best support local communities and local authorities to act quickly and effectively, laying out our Theory of Change for the programme, encouraging us to pan out and think about what change we want to see in the next few years. CAPE is a start, but we are hungry to achieve more.

    Looking forward, we will develop this further over the next few weeks, using it to lead into some longer-term planning. We have also been working on mechanisms to ensure we can work emergently, and hope to detail this out in next Climate month notes. Watch this space. And enjoy the crunchy autumn leaves when they come.

    Image: Andrew Ieviev

  5. Your chance to test out Projects, our newest tool for FOI

    Are you investigating, researching or gathering large quantities of data through Freedom of Information requests? Perhaps you’re a journalist, academic or NGO. We’re looking people based in the UK who’d like to try out our new ‘Projects’ feature for WhatDoTheyKnow Pro.

    Projects allows you to crowdsource the extraction of data from multiple (or batch) FOI requests made to multiple authorities. You can set up a project with a brief description of what it is and what you are hoping to achieve, and some tasks that volunteers can complete to help you with this aim (like categorising responses, or answering questions about the data released).

    Once that’s done, you can set it up to invite volunteers, who can help you to extract all the information you need from the released responses.

    You’ll be able to download your volunteers’ input as a spreadsheet, meaning analysis of the data is much quicker and easier — so you can get on with the task of forming conclusions and writing up your findings.

    What we’ll need from you

    Projects is still in its nascent stage, so we need feedback from our testers. This will help us improve the service and tailor it to users’ needs, based on real life use cases.

    Right now, we handle the setup and importing of the requests you want to work on manually (that is, our developers have to do it) — but we’re working on improving this aspect, and your feedback will be crucial in shaping the direction our development takes. We’re also looking for general comments, once you’ve used the service, on what’s useful and what’s missing; what you tried to do but couldn’t, and what made things easier for you.

    If this sounds interesting, please get in touch at pro_team@whatdotheyknow.com. We look forward to hearing from you!

    Image: Jessica Lee

  6. What is consequence scanning?

    At LocalGovCamp, our designer Martin ran an interactive exercise that took attendees through a ‘consequence scanning’ exercise, as a way to predict and mitigate all the outcomes, both positive and negative, of a proposed piece of development.

    In this case, the service under discussion was a fictional parking violation reporting app.

     Consequence Scanning

    Let’s just repeat that, in case of any angry reactions: fictional!

    So, what could possibly go wrong with a piece of tech designed to encourage residents to grass on fellow citizens for their poor parking? You can see how it played out in this video:

     

    Now you’ve seen a consequence scanning exercise in action. If you’d like to understand more about the process, read on: this is how Martin explained the whole idea to us here at mySociety, with more detail on the underlying principles:

    We’ve been working on a few sensitive projects recently – specifically our work expanding FixMyStreet Pro to cover issues of a more social nature, like noise reporting, antisocial behaviour, that sort of thing.

    As experienced as we are with the ‘make a report by sticking a pin in a map’ style of interaction design, we recognise the need for extra care when applying this to issues that are about people, rather than things. There’s an increased risk of building a tool that results in unintended negative consequences; especially where the service concerns an area already prone to controversy.

    mySociety Board member Jonathan Flowers put us in touch with Connected Places Catapult, who had been using ‘Consequence Scanning’ for this very thing, and we realised it was just what we needed.

    It’s a structured system for drawing out the consequences of a new idea, and giving people a say in what actions are used to mitigate or address them. It originated from the Doteveryone thinktank, and CPC have taken it forward and customised it for their needs.

    In Consequence Scanning, consequences are classified as either intended or unintended, with the important distinction that intended consequences aren’t always positive, and unintended consequences aren’t always negative.

    The process is delivered in a workshop format and works best with a good mixture of participants with diverse views and backgrounds, directly involved in the service on both sides. This means ideally both service users and service officers should take part and be prepared to be honest about consequences. For this reason it’s important to create a safe space where information can be shared honestly and openly.

    The process is split into three parts:

    Part one: What are the consequences?

    Part two: What are the positive consequences we want to focus on?

    Part three: What are the unintended consequences we should mitigate?

    Part one: What are the consequences?

    1. What are the intended consequences for:
    •  Organisation – How might this affect our organisation?
    •  Users – How might this affect the users of this service?
    •  Community – What are the consequences that could affect the wider community?
    1. What are the unintended consequences? For the kind of work we do, unintended consequences tend to emerge in these areas:
    •    Lack of digital understanding:
      • What can happen in a situation where there is a lack of digital skills or access to technology?
    • Unintended uses and users
      • What could be the unintended uses of this service?
      • What could be the unintended users of this service? Eg private companies using public services for profit
    • Weak security/reliability/poor support/monitoring
      • What could happen in situations of technical failure, poorly equipped staff, or lack of budget etc?
    • Changes in norms and behaviours
      • How could this cause changes in societal norms and behaviours?
    • Displacement (what will people do this instead of… )
      • If people use this service instead of others what could result?
    • Impact on environment
      • How might this service result in consequences for the planet or local environment?

    Part two: What are the positive consequences we want to focus on?

    1. Sort the list of intended consequences into groups by affinity (affinity sorting)
    2. Add further details or related information

    Part three: What are the unintended consequences we want to mitigate?

    1. Sort the list of intended consequences into groups by affinity (affinity sorting)
    2. Use causal mapping to work out the relationships between the consequences and help determine where mitigations could have the greatest impact: eg, solve A before B, solve D and prevent E,F,G
    3. Use grouping and categorisation of consequences to show relationships

    This system works best on a new, but defined idea. If it’s done too early in the design process, the consequences end up being very general, or people bring their own assumptions and often focus on the wrong things. It’s best to bring it in once scope has been defined.

    The primary function is to identify the consequences and not to “solutionise” the mitigations, but the group should be free to discuss possible mitigations where they feel it’s important.

    We’ve been using Consequence Scanning in our work on noise reporting and antisocial behaviour, and it’s also proving useful for our internal anti-racism action group, where we want to understand the potential unintended results of any future development in terms of who our services reach, and who they exclude.

    Image: Drew Graham

  7. Challenging refusals: upholding the right to information

    We’re very pleased to say that we’ve been awarded funding by the Joseph Rowntree Charitable Trust to extend the Freedom of Information services we offer through WhatDoTheyKnow and WhatDoTheyKnow Pro.

    This work will support users in taking the next steps, if appropriate, when their requests for information are denied.

    A bit of background

    In the last few years, there has been a significant and sustained decline in FOI requests being granted by the UK government.

    According to the Institute for Government, the proportion of refused FOI requests reached a record level in the third quarter of 2019, with departments refusing to comply in full with more than half of all FOI requests that they received. This compares to around 40% in 2010 and around 30% in 2005.

    And yet, our research found that, when challenged, a large proportion of refusals were overturned, suggesting that the fault did not lie with the type of request being made. 22% of internal reviews resulted in the full or partial release of information, and a further 22% of appeals to the ICO led to all or some of the information being released.

    For local authorities, up to half of internal reviews – and just over half of all ICO appeals – led to the release of all or some of the information requested. In Scotland, with its own FOI regime, 64% of appeals to the Information Commissioner resulted in the full or partial release of information.

    And so, while acknowledging that some refusals are certainly legitimate, there is a clear case for challenging such responses. But to do so is daunting, especially for novice requesters who can understandably be discouraged by an official response citing exemptions in legalese.

    Our plan

    This new funding will allow us to approach the issue from four different, but interlinked directions, each intended to inform and support users in challenging government refusals of FOI requests.

    • When a WhatDoTheyKnow user confirms that they’ve received a refusal, we’ll be integrating context-sensitive advice. This will inform the user of their right to appeal, give clear guidance on how to assess whether the authority has complied with the law, and also advise on other channels, beside FOI, by which information may be obtained.
    • We’ll automatically identify which exemption has been cited in the refusal, giving us the ability to help users better understand why their request has been turned down.
    • Based on this finding, we’ll offer context-specific advice for the exemption identified. For example, if the request has been turned down because of cost, we’ll show how to reframe it to fall below the ‘appropriate limit’.
    • Finally, once the user has been fully informed, we’ll offer the support they need to escalate the request to an appeal.

    Ultimately we hope that this work will help reset the balance on the public’s right to access information, better enabling citizens, journalists and civil society to effectively scrutinise and hold authorities to account.

    As always, we’ll also be thinking hard about how to make all of this apply more universally, across the various legislatures that apply in jurisdictions where people are running sites on the Alaveteli platform.

    If this interests you, watch this space. We’ll be sure to update when we’ve made some progress on the project.

    Image: Tim Mossholder

  8. Exporting data from your batch FOI requests

    We’ve added a new functionality to the Alaveteli Pro codebase, allowing you to download a zip file containing all correspondence and attachments from a batch, and a spreadsheet (csv) to show the progress status of every request.

    Alaveteli Pro is our tool for professional users of Freedom of Information. If you’re UK-based, you’re probably most familiar with our local iteration WhatDoTheyKnow Pro — but don’t worry: when we talk about improvements to Alaveteli Pro, you can be sure they’re also part of the WhatDoTheyKnow toolkit.

    How to export

    You’ll find these tools at the foot of the batch container in the requests list.

    zip downloads of batch FOI requests

    Why data exports?

    Of course, we like to think Alaveteli Pro is a useful tool in its own right: there’s a lot you can do within the Pro interface, and it was built specifically to help you keep track of all your FOI activity in one place.

    But sometimes users want to use external tools – either because they’re just more familiar with them, or because they want to do something beyond the functionality we offer.

    Now there’s a simple way to get data out of Alaveteli, allowing you to analyse it with the tools of your choice, or perhaps send a progress report to a supervisor or editor.

    It’s part of a programme of work to support cross border journalism between European organisations, supported by Adessium Foundation, allowing us to refine and improve the codebase for the benefit of all Pro users.

    The technical bit

    Those with a bit of coding knowledge may be interested to hear how we approached the zip download functionality. mySociety developer Graeme explains:

    “With batch requests potentially going to as many as 500 different authorities, each request can receive several responses and attachments in return.

    “All these emails and files mean that compiling the zip for download could be a lengthy job and would normally cause the request to time out. So for this new feature we’re utilising file streaming to send chunks of the zip as they become available.

    “This means that the zip starts downloading immediately and you don’t have to sit watching and wondering whether anything is happening – you can see more and more data being transmitted.”

    We hope you find this new feature useful. Please do let us know how you’re using it and any feedback you may have.

    Image: Startup Stock Photos

     

  9. What you’ll notice on FixMyStreet 3.0

    We recently released version 3.0 of the open source software which FixMyStreet runs on.

    This brings some substantial improvements to the code. The update is available to anyone running a site on the FixMyStreet platform, which includes our own fixmystreet.com; the installations we provide for councils and authorities; and the FixMyStreet instances run by others, in places from Australia to Uruguay.

    If you run a site on the FixMyStreet platform yourself, or are just interested in the technical details, you can read the release notes here.

    Meanwhile, here’s a rundown of the new front-end features you might notice if you’re a user of FixMyStreet.

    Run the site as an app

    FixMyStreet can now be added to phones (and desktops for that matter) as a ‘progressive app’. Here’s what to look for when you visit fixmystreet.com:

    On Chrome for Android:

    Installing FixMyStreet on Chrome on Android

    Access from the bar at the bottom of the screen.

    On iOS:

     

    Share button on iOs

    Click the share icon at the foot of the screen.

    Add to homescreen

    Then select  ‘add to home screen’.

    On Firefox for Android:

    Installing FixMyStreet on Firefox for Android

    Look for the pop up notification or tap the home icon with a plus sign in it in the URL bar.

    Any of these methods will install a version of FixMyStreet that will behave like an app, placing an icon on your desktop, browser start page or home screen.

    This way there is no need to download or update from the app store, and changes to the main website (which are invariably released sooner than on the app) will be immediately available to you.

    Cobrands (for example the councils that use FixMyStreet as part of their own websites, and people running FixMyStreet in their own countries) can provide their own logo and colourscheme as well.

    Mobile browser improvements

    Whether you install the progressive web app or just visit fixmystreet.com on your mobile browser, you may notice some nice new features.

    • If you use the geolocation function (‘use my location’), your position will be displayed on the map:Marker showing user's location on FixMyStreet when viewed on a mobile browser
    • When viewing an area, you can access the filters to narrow the reports displayed down by their status (fixed/open etc) and category:Filter options on FixMyStreet's mobile browser interface
    • If you’re about to report something that looks like a duplicate, you’ll not only be shown the report/s that have already been made, but you’ll also see a small inline map without having to scroll back to the main map to check where they are.
    • The site recognises that when you’re on a mobile, the message about uploading a photo shouldn’t invite you to ‘drag and drop’, but rather to either take a new one or select a photo from your phone.Prompt to add a photo on FMS app
    • If you’ve placed the pin incorrectly, the ‘try again’ process is clearer.

    Sharing reports 

    If a picture paints a thousand words, then your Twitter character count just went stratospheric. Now, when you share a report on places like Twitter or Facebook, if there’s a photo included in the report, that will also be pulled through.

    Previously, the ‘open graph image’ that was shown by default was the same for every report  — which could get a bit boring in aggregate, and certainly missed some of the impact that people might want to share when they’re posting about their own, or others’ reports.

    Tweet showing a picture pulled through from a FixMyStreet report

    Social media isn’t the only place that FixMyStreet reports can be piped to, though — the site also has several RSS capabilities that have been baked in since its early days.

    For those not totally up to speed with RSS and what it can do, we’re now no longer displaying them as raw XML but as a nice simple web page that explains its purpose.

    To see this in action, click ‘Local Alerts’ in the top menu of any page. Here’s a before and after:

    FixMyStreet RSS feeds before and after a design refresh

    What benefits one, benefits all

    Much of this work is thanks to NDI, the National Democratic Institute.

    NDI offer the FixMyStreet codebase as one of their DemTools, installing it in countries around the world as an innovation which empowers citizens to keep their neighbourhoods clean and safe.

    Thanks to this partnership, NDI funded the addition of new features which they had identified as desirable — and which, thanks to the open codebase, will benefit users of every FixMyStreet site worldwide.

    There are some other significant additions in this release, including integration, back end and security improvements, all of which will be of most interest to developers and site admins — so if you’d like to see them, head over to the full write up on the FixMyStreet platform blog.

    Image: Max Fuchs

  10. Stop right there! That’s already been reported

    It’s obviously good citizen behaviour to report something that needs fixing to your council, whether it’s a pothole that could cause an accident, or a broken streetlight that has plunged the area into darkness.

    But there’s one type of report that isn’t very useful to councils, and in fact brings unnecessary costs and inconvenience: when you tell the council about an issue that’s already been flagged up by someone else.

    FixMyStreet has always been helpful in this regard. It was groundbreaking in displaying all reports in public, unlike most council systems when we were first developing it. A user who goes to make a report can see right away if there’s already a pin in that spot, and check whether the existing issue is the same one they were going to add.

    Now we’ve taken that concept a step further in some work which we’re trialling on Bath & NE Somerset’s implementation of FixMyStreet Pro.

    When a user starts to make a report, the system checks to see if there are any other open reports in the same category within a small radius. If it finds any, you’ll see a prompt, like this:

    Duplicate report alert on FixMyStreet

    All similar reports will appear here. If you think one might be identical, but aren’t sure, you can click ‘read more’ to see the full text along with any photos attached to the report:

    Duplicate report full text on FixMyStreet

    And if you recognise it as the issue you were about to report, you click the green button and will be given the option to subscribe to it, so you know when it’s being seen to, effectively being kept just as up to date as you would be if you’d made the original report:

    Duplicate report - subscribe on FixMyStreet

     

    If it’s not the same issue, no worries: just click ‘report a new problem’ and you can do just that:

    Bath & NE Somerset will run this feature as a trial over the next month; then once they’ve got feedback from their users, we’ll hopefully offer it to every other council on the Avenue tier of FixMyStreet Pro.

    If you come across this feature while making a report in Bath or environs, do let us know how it works for you.

    Image: Kevin Grieve