1. Where there’s muck there’s brass

    We created FixMyStreet Pro to help councils and city governments better manage inbound street reports and issues from their residents.

    In the past few months we’ve rolled out the FixMyStreet Pro service to new customers including Bath & North East Somerset, Buckinghamshire and Rutland councils; each of whom are taking the opportunity to get rid of legacy software, simplify their operations and make use of a much simpler and intuitive way for their residents and staff to make and manage reports.

    We’re now looking for input from councils to help us guide the next phase of our service development on FixMyStreet Pro.

    Having spoken to dozens of councils we think we can help them save more money by extending FixMyStreet Pro to other areas like waste and environment services and we would like to explore how much development work that might entail.

    Not just for streets

    As FixMyStreet’s name would suggest our focus so far has been on handling issues related to highways like potholes, lighting and gullies (drains to me and you), but FixMyStreet Pro already handles reports for a whole range of issues beyond streets.

    Typically council users of FixMyStreet Pro have around 13 to 15 different self-selected categories that they accept reports on – each of which can be directed to different teams or departments. Tree reports can be sent directly to the parks department, graffiti or abandoned cars can be passed along to the just the right team in street cleansing.

    These ‘front end reports’ all have one thing in common: all we need to make the report is a location and description, plus a contact for the reporter, which could be as simple as an email address or phone number.

    But once you get deeper into the glamorous world of bins and waste services for individual residents the situation gets a little more complicated.

    Missed bin collections, requests for recycling bags, bulky waste collection – these all require the resident to be identified, the particular property to be checked with the UPRN (Unique Property Reference Number), and in some cases payments levied and collected.

    FixMyStreet Pro doesn’t currently offer these additional waste services, although it doesn’t require a huge leap of imagination to see how we could add these adjacent features to the service, not least because we already do a lot of the pieces across our other commercial services.

    Fortunately there has already been a lot of work done to define common standards, such as the Local Waste Service Standards Project from 2016 and more recent work by individual councils to apply some of this work – we also have a lot of our own research and experience to draw upon with numerous specific feature requests from our current local authority clients.

    Let’s talk

    To make this happen we’d like to recruit at least two or three friendly councils available for interviews and possibly a workshop or two, to help us determine specific requirements and test out some of our early prototypes and hypotheses. From here we’d aim to develop these features into fully working aspects of FixMyStreet Pro over the summer.

    If this is of interest to you, if you’re already grappling with this in your own council, or you’d just like to find out more, please get in touch with enquiries@fixmystreet.com and we can have a chat.

    In the meantime you can always find out more about what FixMyStreet Pro can do on one of our regular Friday Webinars.

    Image: Smabs Sputzer CC BY 2.0

  2. A look at Participatory Budgeting

    Every now and then, we in the mySociety research team are fortunate enough to be given the opportunity to explore specific themes in civic participation, in partnership with some of the leading philanthropic bodies in our field. Last year, we worked with the Hewlett Foundation and the Omidyar Network to examine Participatory Budgeting. These organisations were keen to explore where there might be opportunities for the Participatory Budgeting field to be supported or developed, and alongside academic experts Brian Wampler, Stephanie McNulty and Michael Touchton, the mySociety research team conducted a wide-ranging review of some of the key questions surrounding Participatory Budgeting, and interviewed a number of practitioners and global experts.

    You can read the full report here.

    One of the truly fascinating things about the spread of Participatory Budgeting over the last 30 years is how it has evolved, mutated and emerged in almost all corners of the world. The model conceived in Porto Alegre 30 years ago is very different from the implementations of Participatory Budgeting operational today in Europe, Africa, Asia, Australasia and North and South America. That is not necessarily a bad thing of course. Projects and frameworks for participation must evolve with changing attitudes, must be culturally appropriate, and must work within the resources available. However, the very reasons that implementing bodies have for doing Participatory Budgeting have also changed.

    While many practitioners view Participatory Budgeting as a very process based activity, there are many differing opinions on what it is actually structured to achieve. In Brazil, this model was developed as a new political offering to build a fundamentally redistributive programme, allowing citizens with the greatest need to input into real-world budgeting solutions to leverage funding into the poorest neighbourhoods. This concept of redistribution has, based on our research, appeared to have waned in the majority of places, with the focus of Participatory Budgeting now firmly upon the commonly accepted ideal of broad citizen participation, with the merit assigned to the act and volume of participation by the general populace in local budgeting.

    There is nothing inherently wrong about this shift in focus, but it does raise questions around scale, legitimacy and programme outcomes. What are institutions really trying to achieve when implementing Participatory Budgeting? Is it redistribution, is it genuine participation, or is it the appearance of genuine participation? And is there any desired outcome beyond having citizens participate? Is the high cost of engaging the most disadvantaged citizens offset by the educational benefits of small-scale Participatory Budgeting exercises? Do implementers want these programmes to be large scale but relatively ‘light touch’? And if so, does that devalue the process of participation or exclude disadvantaged citizens or minorities? Is it right that those citizens able to mobilise support and votes for specific projects are most likely to be from comparatively wealthy and educated sections of society? Does the scaling potential of digital Participatory Budgeting platforms gentrify the process? And what is the point of investing in exercises such as Participatory Budgeting when the political and bureaucratic institutions overseeing them are evidently corrupting or subverting the process?

    This research project was incredibly compelling, and while we reluctantly concluded the project with more questions than answers, we hope that these points will focus the international Participatory Budgeting community towards genuine development that will benefit all of the many hard-working and dedicated practitioners around the world.


    Image: Chris Slupski

  3. FixMyStreet reaches Borsetshire

    What would Eddie Grundy do if he came across a pothole? And how would Linda Snell deal with flytipping on the site of the Ambridge village fete?

    Fortunately, these fictional characters now enjoy the same access to FixMyStreet as the rest of us, thanks to the new demo site we’ve built.

    The thinking behind it is not, of course, to gather reports from an entirely fictional world. We’re not that mad. Rather, we needed a sandbox interface where we could show councils exactly how FixMyStreet works, and allow them to play about with both the customer end and the admin side, all without causing any major repercussions to the running of the standard site. Enter FixMyStreet Borsetshire.

    Prospective buyers of the system from local councils can experience the various levels of administration that the back-end allows. Just log in with the credentials seen on this page and see exactly how reports can be shortlisted, actioned, or moderated.

    So, we’re expecting reports of pigs on the loose, flooded culverts and perhaps even a flying flapjack. But if you’re hoping to find out the precise location of Ambridge, unfortunately you’ll be disappointed: the map is actually centred around Chipping Sodbury, far from the village’s supposed Midlands locale.


    Image: Martin Pettitt (CC by/2.0)

  4. The big one million: celebrating FixMyStreet

    This month, FixMyStreet.com sent one more report off to a council. There was nothing to distinguish it from all the other reports of fly-tipping, potholes and graffiti… except that it was the one millionth to be sent since the site began.

    Back in 2007, when mySociety first launched FixMyStreet, we had a feeling it’d be useful — but we couldn’t have foreseen the take-up it’s had not only here in the UK, but across the world and in many forms. One million seems like a real milestone, so in celebration, here’s a whistle-stop tour of FixMyStreet’s life so far.

    First through the doors

    The first report ever sent to a council through FixMyStreet was this one, concerning a broken streetlight.

    It was created by a mySociety staff member during beta testing of the site, and sent off to Oxford City Council — who fixed the streetlight. Proof of concept, and we were off.

    Official launch

    Once it was clear that everything was working smoothly, FixMyStreet had its official launch that March.

    Those who know and love FixMyStreet may be surprised to hear that in this first incarnation, it was given the slightly less snappy title of Neighbourhood Fix-It.

    Some might suggest that names have never been mySociety’s strong point. Personally I think we got much better at that later.

    Early take-up

    Just a week after launch, users had already filed over 1,000 reports — a sign that there really was a need for this site.

    The reasons for its popularity? After all, all councils these days provide a fault-reporting system themselves, so why the enthusiastic take-up of a site that duplicates this functionality? We think the reasons are twofold:

    • You don’t have to worry about which council is responsible for an issue: FixMyStreet just automatically sends it off to the right one. There are lots of reasons why you may not know where to send a street report, not least the UK’s two-tiered system of local authorities.
    • We make the reporting process as simple as possible. It’s that whole ‘swans looking graceful but paddling like crazy under the waterline’ thing: we put in an awful amount of work to make sure that you don’t even notice the issues FixMyStreet has to deal with to make the user experience super-smooth. Back in 2012 we blogged about some of the thinking behind the site; for example here’s why FixMyStreet begins by asking just one simple question.

    Name change

    By June we’d realised that Neighbourhood Fix-It wasn’t the snappiest of names, and thus was born FixMyStreet as we know and love it.

    Early app-dopters

    In June 2008, Apple launched their app store.

    Our developers saw the future, it seems: by December that year, we’d launched a FixMyStreet app (NB, the links in that 2008 post don’t work any more: if you’d like current versions of the app, you’ll find them here for Apple and here for Android).

    The FixMyStreet apps have been downloaded more than 40,000 times, and we’re seeing a real growth in those who use it to make their reports: in the last year it accounted for 27% of reports. This reflects a general increase in the use of mobile (you can also use your mobile’s browser to access www.fixmystreet.com) — 55% of our visitors came via a phone or tablet in the last year.

    Open for re-use

    Like most mySociety software, the code that FixMyStreet runs on is Open Source: that means that anyone can pick it up for free, and run their own site on it.

    In March 2011, a group of coders in Norway were the very first to do this, with their version FiksGataMi (it means FixMyStreet in Norwegian. They could have gone for Nabolaget Fikser Det, which means Neighbourhood Fix-It, but, well, you know…).

    Since then, we’ve made real efforts to make the code easier for others to deploy, and ensured that the improvements we add to our own FixMyStreet are also available for all the others: just recently we rolled out version 2.1 of the codebase.

    Taking a peek to see what’s being reported around the world is one of our favourite, if non-standard, means of armchair travelling.

    For example:

    FMS around the world

    A Norwegian puddle-prone footbridge gets in the way of christenings, confirmations and school meetings; meanwhile in Spanish city Alcalá de Henares, a resident complains about the smell created by rubbish lorries while allowing us a splendid view across the rooftops; and in Malaysia, a pack of stray dogs is causing problems for one reporter.

    FixMyStreet Professional

    We’d wanted to provide a reporting system that bettered those offered by local councils: in June 2012 that goal was seemingly affirmed when some councils purchased the system to place on their own websites.

    We officially launched FixMyStreet for Councils, with Bromley and Barnet being the very first local authorities to implement it. Since then, we’ve been in a continual process of improvement, driven by input and collaboration with many councils around the country. Several more have become clients, too. We’ll have more news on the latest developments soon (and meanwhile, if you are from a council, you can learn more here).

    Diverse uses

    One of the nicest things about a codebase like FixMyStreet is that it can be deployed in many — sometimes surprising — ways. If you’ve followed our blog over the years, you’ll have seen the Channel 4 collaboration Empty Homes Spotter; the bicycle incident-reporting platform Collideoscope; and a project fighting corruption in Malaysia.

    Bringing out the poetry in potholes

    There’s something about FixMyStreet that inspires some users to exercise their powers of descriptive prose: we celebrated many of them in this 2014 post.

    Then there are the reports which attract comments from other users. Lots of them, year in, year out. This one about seagulls in Brighton, for example, has become a one-stop forum for people all around the country to come together in their mutual despair of and/or love for our coastal avian friends.

    Ever more reports

    stats page fms

    You can track the progress as we head towards the next million reports on our new stats page; where you might also be interested to see which councils are currently responding to issues most quickly, and what categories of problem are most-reported at any given time.

    As you can see, at the moment the site is handling around 4,000 reports a week: but you can expect that to rise when the weather gets colder — we always get a lot more pothole reports in the winter.

    And, are you wondering just what that millionth report was about? Nothing is ever simple: because some reports are made and then subsequently deleted at the user’s request, or because they contravene FixMyStreet’s house rules, we can’t just identify report number 1000000 as the millionth. Those deleted reports retain their original numbers, even though they’re not live.

    But doing a quick bit of calculation, we suspect that the rightful millionth report might be this utterly unremarkable one in Knowsley. Long live the unsensational reports that simply get things fixed.


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    Image: Alison Benbow (CC by/2.0)

  5. Civic Tech Cities: researching US government inhouse technologies

    Today, mySociety, in partnership with Microsoft, launch Civic Tech Cities, a new piece of research looking at the technologies local governments implement to serve and communicate with their citizens. You can download it here.

    Civic Tech: whose job is it?

    Debating and making decisions on behalf of the people; managing services, disseminating information — all of these have been the agreed tasks of local government for a very long time. But has citizen-facing technology now also become a core function of government? And if so, how are they doing?

    We often say that mySociety was originally set up to show governments how they could be using digital better, and that one day we hope to have done ourselves out of a job.

    But perhaps it’s wrong to foresee a time when we’ll be able to pack up and go home. Perhaps those within government will never be able to escape internal bureaucracies and budget constraints to provide the software that their citizens will really benefit from; perhaps the provocative NGO, one step ahead with citizen-to-government technologies, will always be a necessary agent.

    We won’t know for sure until we start researching beyond our own sphere.

    A vital new area for research

    When we set up the mySociety research programme, as you’d expect, our first priority was to look at the impact of the services we, and other organisations like us, were providing.

    Around the same time, the term ‘Civic Tech’ was gaining traction, and it carried with it an implicit reference to applications made outside government, by organisations like us, cheekily providing the tools the citizens wanted rather than those the government decided they needed.

    If our aim was to wake governments up to the possibilities of digital, to some extent it has been successful. Governments around the world, at all levels, have seen the financial and societal benefits, and are producing, buying in, and commissioning civic software for their own online offerings.

    It is, then, high time that the sphere of government-implemented civic technologies were more closely examined: how effective are they? Who is using them? What changes are they wreaking on the relationship between citizen and government? How, indeed, are governments themselves changing as a result of this new direction?

    Civic Tech Cities

    Thanks to generous funding from Microsoft, we were able to conduct research that seeks to answer these questions, in the context of municipal-level council digital offerings in five US cities.

    Emily Shaw, in collaboration with mySociety’s Head of Research Rebecca Rumbul, examined standalone projects in Austin, Chicago, Oakland, Washington DC and Seattle, to produce case studies that cast a light on the state of institutional civic tech in the current age.

    The technologies chosen for scrutiny were diverse in some ways, but the challenges they faced were often alike: and we can all, whether inside or outside government, recognise common pitfalls such as failing to budget for ongoing maintenance of a service that was expected to roll happily along, untended, for the foreseeable future; or building a world-changing digital service that fails to gain traction because its potential users never get to hear about it.

    It’s our hope that local governments everywhere will benefit from this in-depth look at the tools US municipal governments have put in place, from LargeLots in Chicago which sold disused land in disadvantaged neighbourhoods for a nominal $1 fee, to RecordTrac in Oakland, a request and response tool for those seeking information under California’s Public Record Act.

    Better tools make better policy

    Interestingly, one of the key findings of this report is that developing digital tools alongside policy, rather than bolting these tools on afterwards, results not only in better tools, but better policy too.

    The user-centred design principles that have been central to the Civic Tech movement had a knock-on effect beyond the software development departments of municipal government. They began to shape the ways in which policy itself was developed, resulting in services that were more accessible and appropriate to the communities they serve.

    Two-way learning

    Finally, it’s not just governments who will learn from this examination of best practices, potential problems and unexpected bonuses; we, and other NGOs like us, can gain crucial insights from the sector which, after all, is pursuing the same aim that we are.

    You can read the research paper here. Many thanks to Microsoft for making it possible, and to Emily Shaw for putting in the time and effort to make it a reality.

    Image: Jindong H

  6. How secrecy helped us bring about transparency

    Over the past six months, mySociety has been working on a project so sensitive that we even referred to it by codename when talking about it internally.

    That might seem a little over the top, until you realise that we were partnering with asl19.org, an organisation working — for their own safety — out of Canada, with the mission of helping Iranian citizens to assert their rights to freedom of expression and access to information.

    Ironically, this level of secrecy was necessary in the name of providing citizens with a platform for openness and transparency: we were working on a website, based on our WriteInPublic software, that encourages Iranian citizens to ask questions of their MPs. The project would enable Iranian citizens to pose their questions directly, online and in public, and anonymously.

    Such a concept has never before seen in Iran, where there is a culture of heavy censorship, clampdowns on free speech, and online surveillance — so there was a real risk of personal endangerment for those involved.

    Writing in Public

    Here in the UK, mySociety runs WriteToThem, a service which allows citizens to contact their elected representatives quickly and simply.

    Messages sent through WriteToThem are private, and we’re sure that’s most appropriate for our users. Often people are requesting help with personal problems, or informing representatives how they would like them to vote — either way, messages usually deal with matters that people tend to keep to themselves.

    But there’s certainly an argument for putting some conversations between citizens and their representatives in public. Imagine, for example, asking a councillor what had happened to funds that had been allocated to a project that never came to light; or spotting what appeared to be a falsehood in an MP’s statement, and being able to ask them to justify it with facts.

    If such conversations are carried out online, they create a permanent public record that everyone can access.

    That’s why we created the WriteInPublic software, building atop the WriteIt software created by the Chilean Civic Tech group Ciudadano Intelligente (also known as FCI).

    As a side note — if you have the contact details of your politicians, or can find them on our data project EveryPolitician, it’s extremely simple to set up your own WriteInPublic site, with no coding required.

    Up and running

    In fact, Asl19 say that the most challenging part of the project wasn’t something technical at all. To their surprise, it proved very difficult to locate email addresses for Iran’s members of Parliament. While most MPs have their own websites, they tend to use web forms rather than publish an email address.

    That challenge was eventually overcome with help from other organisations. Asl19 collected the emails, which they shared with us. We added them to EveryPolitician’s data, which WriteInPublic uses.

    The site is now live and people have sent over 400 messages. As a taste of how it’s being used, one citizen is requesting help with legal obstacles to getting medical treatment, and others, encouraged by an activist group, are asking that their MPs vote for a forthcoming bill which will give protection to those with disabilities.

    And, best of all, MPs are responding — well, there are 33 responses thus far. So will the project blossom, becoming an active forum for open debate between citizens and their government?

    It’s early days yet, but we hope that this project will provide a groundbreaking space for open debate in Iran.

    Image: Daniyal62 (CC by-nc/2.0)

  7. Making a difference in Norbury

    When we talk to the users of our sites, sometimes there’s no remarkable tale to tell — just a day-to-day story of how someone is making a small but persistent positive change in their community.

    Every month, around 7,500 people use FixMyStreet to help improve their neighbourhoods: getting potholes fixed, making dangerous pavements safer, or — as in the case of Van Tri Nguyen from Norbury, requesting the removal of unsightly rubbish and fly-tipping.

    As Mr Nguyen told us, he first heard about FixMyStreet at a local association meeting.

    “In front of my house there is a big park. It’s frequented by a lot of people, and particularly at night a lot of things happen there — and mountains of litter are left behind.

    “Rubbish accumulates, not inside the park but on the road in front of it — just opposite my house! People just dump stuff from their car windows. There are three lime trees which I often find decorated around their base with rubbish, on average once a fortnight, but sometimes as many as three or four times a week.

    “Once fly-tippers came and left an entire truckload of stuff. This road really is just a dumping ground, and while Croydon Council are aware of the problem, no-one has been brave enough to take a grip and get it sorted out.

    “I reported the eyesore, both on FixMyStreet and to Croydon Council. I believe that when reports are published online, the council may feel some kind of pressure and ashamed.

    “The results have been good. Right now, the road is reasonably clean.”

    We’re sure that Mr Nguyen will continue to be the good citizen who takes action and reports rubbish as it reoccurs. He’s telling others, too:

    “I’ve already spread the word to people who seem to care about the environment where they live.”

    Some before shots

    rubbish 515877.0.full 537977.0.full DSCF0400

    And after

    DSCF0473 DSCF0474

    All images: Van Tri Nguyen

  8. I created a template for writing to an MP, and then I deleted it

    Twitter comment

    We were glad to see this tweet back in July, when @adebradley identified WriteToThem as the place to go for information on how to write to your MP. We do try to make that process as easy as possible, so it was a fair assumption that we’d have such a template1.

    But in fact, it was also a mistaken assumption, although we do have some more general advice in our FAQs. Basically, we offer lots of help on how to use our service, but we assume that the user can manage perfectly well once they’ve got to the ‘compose’ screen.

    So I did what I always do when a user points out a ‘nice to have’ feature for one of our sites: I ticketed it on Github, our issue-tracking system. And then, when I got round to it, I sat down and did some thinking, and read some other websites which offer advice on writing to your MP.

    And then I created a template to show people how to compose a letter that would be clear, readable, and likely to get a result.

    But…

    As I was doing so, something felt wrong.

    Firstly: who was going to visit this template? Even if we linked to it from the FAQs, would anyone ever find it? We know (without having to check our analytics, merely from the kind of messages we often get in our support mail) that the FAQs are not universally read. They’re more widely read since we moved the ‘Help’ link to the top right of every page, but all the same, it seems many users would rather drop us a line than find the answer on an FAQs page.

    Then secondly: my template began to feel very patronising. Here was I, someone whose job is copywriting, handing out tips to… well, who? Presumably, our more educated, literate, eloquent users were not staring at a blank screen wondering how to begin a message to their MPs.

    No: the people who need help writing to their MPs are going to be people who find it hard to express themselves in writing, and probably have never contacted their representatives before. And they are also the people least likely to wade through my sanctimonious examples and admonishments about what kind of language to use.

    So, what now?

    I took the issue to my colleagues, who were very helpful in sorting through this thinking. One of them led me to this link, which underscored the uneasiness over whether anyone ever reads FAQs, with wisdom like:

    FAQs are convenient for writers […] But they’re more work for readers.

    And between us, we reached the conclusion that the problem of people not knowing what, or how, to write to an MP wasn’t going to be solved by copywriting after all: if it was going to be solved at all, it was going to be with design and development.

    If we were really going to help our users, it’d have to be right there on the page, at the moment when they get stuck.

    Just as FixMyStreet gives discreet tips about what kind of content is appropriate in a report, WriteToThem might also guide a user to start with a clear statement about what the writer wants or needs, and to follow up with concise details. Or it might detect bad language and alert the user that their message is likely to disappear into an MPs’ anti-abuse filter. Maybe we could have an optional template within the ‘compose’ box which could be toggled on or off.

    We haven’t got any further than that yet, and we promise not to build the 21st century equivalent of Clippy — but what started with a tweet may end up as some in-browser guidelines.

    Meanwhile, if you’re looking for some help writing to your MP, here are our under-visited FAQs, and here’s an excellent guide to writing to your MP from Open Rights Group.

    Footnote

    1 It’s probably worth clarifying that, when we talk about templates for letters to MPs, we are not talking about the sending of identikit messages – rather, we mean guides as to what sort of content to include. We have always, and will always, encourage users to write in their own words, and block mass messages from those who don’t. Here’s why.


    Image: Grant Hutchinson (cc by-nc-nd/2.0)

  9. Report those winter problems with FixMyStreet

    Who needs a calendar? If we want to see the seasons passing, we just check what’s being reported on FixMyStreet.

    In these dark winter days, issues like broken streetlights become a lot more of a concern. There’s an increase in potholes, as frost damage plays its part. And our users are quick to let councils know if road-gritting has been inadequate on icy days.

    It’s enough to make us nostalgic for spring and summer’s reports of overgrown footpaths, smelly bins, and barbecues left smouldering in parks.

    Over the last year, across the seasons, you’ve sent more than 160,000 FixMyStreet reports to councils across the UK. October was responsible for more than 12,000 of them — a 20% rise on the same month last year.

    We hope those numbers will keep rising — after all, each of them is potentially a problem solved. So, if you’ve spotted the beginnings of a pothole, or a streetlight that needs mending, don’t forget to let your council know, on FixMyStreet.

    Image: Phil Holker (CC)

     

     

  10. Why We Do What We Do

    Why we do what we do. No, not the name of a wonderfully named new mySociety product, instead it’s an excuse for me to take stock of where we are and where we go next.

    Inevitably over the past decade we’ve tackled lots of issues and projects from lots of different angles. What we’re currently focused on is Freedom of Information, Parliaments and Elections, and Local Issue Reporting.

    What links all of our work is the creation of civic technology that enables greater access for citizens to the work of government and the democratic process:

    Lack of access to elected representatives amongst disadvantaged or underrepresented groups is a key driver of exclusion and inequality, yet governments tend only to become better at serving the needs of citizens when those citizens are capable of demanding better.

    Simply put, this is our cause.

     

    Our Theory Of Change

    Citizens will only demand better from governments if they have access to a mix of often scarce resources: from education, to wealth, to knowledge about government failings. At mySociety we are highly aware that we can’t give people most of these things: we can’t boost business in failing economies or bring teachers into schools that have none. These are the tasks of development funders, political leaders and well-regulated markets.

    Tremendous human suffering happens when governments fail to serve the needs of their citizens, and human welfare is dramatically increased when governments serve citizens’ needs well. Some governments are excellent at meeting some citizen needs, but weak at meeting others, harming a minority, often invisibly. Others make no attempt to meet any of their citizens’ needs, robbing, starving and failing them in every possible way.

    Our theory of change is based on a reading of political history, and specifically of the history of reform campaigns, such as those that drove the democratisation of nations from the 17th to the 20th century. We believe that governments tend only to get better at serving the needs of citizens when citizens are capable of demanding better, creating a virtuous circle that leads steadily to better government.

    Each of our services give citizens the skills, confidence and knowledge they need in order to be capable of demanding better.

     

    Freedom of Information

    FOI is a core plank of a healthy, transparent and accountable democracy. Every citizen should have the right to query and understand the workings of government and public bodies on their own terms.

    Alaveteli is our platform for FOI request websites. We currently support partners in over 20 countries, from Australia to Hungary, Nicaragua to Ukraine, as well as a pan-European site AskTheEU. Our most successful site is WhatDoTheyKnow in the UK, with almost 300,000 individual FOI requests alone – drawn from over 16,000 UK public bodies.

    Over the next year we will continue to refine and develop Alaveteli to better support the expansion and proper use of FOI around the world. At the same time, we’ll be actively campaigning to preserve FOI in the UK which is currently under threat from the Government’s FOI commission.

     

    Parliaments and Elections

    The activities of Government can often be opaque and difficult to interpret. We improve access to elected representatives, providing clarity, context and understanding to the decisions they make on our behalf.

    We tackle the workings of government at a variety of points throughout the electoral cycle; YourNextMP/Rep for candidate information, TheyWorkForYou and WriteToThem allow people to query and explain the workings of government at all levels.

    Increasingly central to these efforts is EveryPolitician, our crowdsourcing effort to sustainably store and share a structured open data set of every national politician around the world. It currently holds data on more than 60,000 politicians from over 230 territories.

    In the next few weeks we’ll complete work to integrate all of our existing Parliament services with EveryPolitician and continue to encourage more journalists, developers, and NGOs to create the tools they need in their own countries.

     

    Local Issue Reporting

    FixMyStreet gets right to the root of any disconnect between citizens and those who provide their local services. Literally dealing with street-level issues, FixMyStreet can help turn our everyday feelings of frustration into action.

    The original and much emulated FixMyStreet.com makes it easy to report street faults like broken street lights or potholes, raising over 650,000 reports in the last 8 years.

    We’ve extended the principle of issue – reporting – resolution, to create a generalised platform catering to a variety of interesting and practical new use cases; with projects as varied as empty home identification, or logging road collisions and near misses for cyclists.

    Citizens feel more in control. Local councils can target their efforts more effectively. Together this can contribute to better government.

     

    Scaling Up

    For the moment we’ll continue to consolidate our offer in these three areas.

    There’s ample scope for further development, refinement of concepts and of course directly increasing the impact of currently deployed sites.

    What gets really interesting is when we start to scale up the delivery of each of these in more countries, delivered to more people, ensuring we see more citizens gain greater influence over those with power.

    I’ll post again later this week about some of the practical changes that we are making to better encourage the take up of our services and how we’re improving the way we work with our partners.


    Image: Morgan Schmorgan (CC)