FixMyStreet for Councils is great for citizens, but there are plenty of reasons why it’s also great for councils.
Here are six ways in which FixMyStreet for Councils can help you save money and meet internal targets.
1. Proven cost savings
FixMyStreet for Councils’ highly usable interface has been proven to deliver channel shift, with shorter call times and resulting cost savings on staff FTE.
Read our recent figures from Oxfordshire County Council, or take a look at our case studies from Barnet Borough Council and the city of Zurich to see just what benefits these authorities saw with their FixMyStreet for Councils installations.
2. We take the risks
In these times of budgetary cuts, it helps to know there won’t be any unforeseen costs in maintenance or hosting. We manage all of that, and as it’s all included as standard, that counts as real added value.
Worried about the loss of data? No need: because FixMyStreet is all ‘in the cloud’, there’s no risk of it ever going missing.
3. Sustainable contracts
We know you’re looking for partners you can rely on. With twelve years in the business, we’re a solid, reliable organisation that can offer long-term contracts with no worries about sustainability.
4. Meet your Social Values Act quota
As a not-for-profit charity, mySociety ticks all the right boxes when it comes to your Social Values Act quota. Every penny we make goes towards our charitable projects, empowering people and giving better access to democracy.
mySociety also employs volunteers and runs various forms of outreach in the civic technology area, aided by profits from our commercial services—your money does good.
5. Accessible—for all your residents
FixMyStreet has a WCAG 2.0 accessibility level AA, opening it up to the blind, partially-sighted and any other users who rely on screen readers.
6. Open and transparent
If your council has an overall remit towards transparency and accountability, FixMyStreet offers a great step forward. Publishing all reports online, it provides a platform for you to show exactly what’s being fixed and what the persistent issues might be in each area.
FixMyStreet also provides a continually-updating source of data which can be invaluable in analysing common problems, report hotspots, response times and seasonal cycles.
Get in touch
if you’d like to know more about any of these points, or have further questions then please do drop us a line. We’ll be happy to talk.
Local government has a need for all kinds of services, from taxis to stationery. And to ensure that they get the best deals, they acquire them through a procurement process—one that, as suppliers of software to councils, we’ve become very familiar with ourselves.
It’s quite simple: every category of goods or services has its own ID number. You identify the ones that are closest to what you provide—so in our case, it might be software development, software consultancy, and the provision of software packages.
Then you sign up to receive notifications every time a council puts out a request for tenders that fall within one of those categories.
Our newest team member, Camilla, has been spending a lot of time signing up for these notifications across all the various platforms in the UK (buy her a drink if you see her: procurement websites might just be amongst the most infuriating and clunky known to man), and as a result, she’s noticed that as well as all the categories you’d expect, there are also plenty more that you wouldn’t.
For example, who knew that councils had such a regular need for
15112310 Foie gras
98331000 Turkish bath services
16710000 Pedestrian-controlled agricultural tractors
35321100 Hand guns
and as if that’s not enough…
35321300 Machine guns
There are plenty more categories that might make you go ‘hmm’ – take a look for yourself.
Oh, and here’s a thought – if you’d like to ask your own local council what their expenditure is on nightwear, foie gras or machine guns, you can do so very easily at our own WhatDoTheyKnow.com.
The mySociety Services team will be attending this year’s Channel Shift Conference on 17th June in London. We’d love to see you there, and we’d be happy to talk about your needs.
Local authorities using FixMyStreet for Councils have reported a shift of up to 300% from phone to online reporting. Why? Because when online reporting systems are this easy, phone contact plummets.
So we know how important channel shift is for councils, and we can help you achieve it. With central government calling on local councils to lead the way in cost-cutting via digital technologies, we know there’s great pressure to deliver services on an ever-lower budget.
The solution doesn’t have to be a lengthy and costly tie-in with a big provider, however. FixMyStreet For Councils shows how small independents can provide everything your clients need, with no long-running, over-priced framework agreements.
Come and have a chat and we’ll show you how other councils have implemented our services. We can answer all your questions about back-end integration, mobile apps and how we can tailor FixMyStreet to your needs.
We look forward to joining attendees from Central and Local Government, Housing, Police and the Private Sector, to discuss channel shift best practices. The conference will focus on overcoming key barriers, such as: culture change, integrating front-end to back-end systems, effective business process mapping, and demonstrating and promoting channel shift success.
Many of our services are tried and tested catalysts for shifting citizen contact online. We’ll be demonstrating the channel shift success we’ve had with our council clients, and showing how you can replicate that success with your own implementation.
Here is some more information about the conference:
- Chair: James Rolfe, Director of Finance, Resources and Customer Services, Enfield Council
- Keynote: Danny McLaughlin, Digital Service Manager, Department for Work and Pensions
- Steve Halliday, Chief Information Officer, Solihull Metropolitan Borough Council and Past President, Socitm
- Julie Robinson, Director of Resources, Watford Community Housing Trust
- Boris Worrall, Executive Director Futures, Orbit Group – Futures
- Ian Simons, Group Head of Social Media, RSA Insurance
- Natalie Proffitt, Head of Digital Media Services, Leicestershire Police
- Barry May, Head of Customer Services, London Borough of Camden
Email: email@example.com / 020 7202 0571
A whole lot of facts are going to be bandied about by politicians, between now and the General Election. How do you know which to believe?
Fortunately, there’s an organisation that’s dedicated to checking every statement, so that you can see the bare facts with no added hyperbole.
Our friends at Full Fact are working day and night, scanning mainstream media outlets (radio, television, newspapers) and what is said in Parliament, logging any sightings of claims made by politicians.
Their researchers then provide a professional assessment of each claim, along with a verdict on whether it can be said to be supported by the relevant data, not supported, or whether there’s not enough information to prove it either way.
With a large team consisting of volunteers and experts, such a large number of facts to be checked, plus the likelihood of the same facts being used by different parties in different ways to suit their agenda, it’s essential that Full Fact have systems in place to help them keep track. That’s where mySociety Services stepped in.
We’ve created tools for their volunteers to log sightings of claims and for researchers to link theses claims to the data and provide an expert assessment. That means that when the same issues keep reappearing, Full Fact will know exactly where to look to find the relevant facts.
At the same time we’ve had an opportunity to standardise and improve the organisation’s coding practices, ensuring that as Full Fact grow their own development team they’re able to work without stepping on each other’s toes.
Users of Lothian Buses are more satisfied with the value for money of their bus journeys than anyone else in the country.
Passengers on the Oxford Park and Ride service find the seats the most comfortable. And the drivers of Trent Barton in Nottinghamshire give a friendly enough greeting, according to 95% of passengers.
It’s an extension of the work we did last year to help the transport watchdog display their train satisfaction data. We’ve introduced a new design which, we hope, makes it much easier to explore the results of Passenger Focus’ annual passenger satisfaction survey.
We’ve used a new visual approach that is appropriate for the bus data: it makes it really easy to browse through 32 different survey categories, from cleanliness to safe driving.
When you have that many categories, drop-downs aren’t really an option, and we’re pleased with what we came up with to make it easy to make the most important categories prominent, while still allowing easy and intuitive access to the others.
We’ve also used responsive design, which means it performs beautifully whether viewed on mobile or at the desktop. Check it out for yourself here – be sure to resize your browser to see the mobile version kick in!
Enjoy what we do here at mySociety?
The good news is that mySociety’s experience and skills can be all yours… and now we have a brand new website that gives us enough space to really go into detail about what we offer.
Open for business
At mySociety Services you’ll find everything you need to know about hiring us for your organisation.
We’ve included a bunch of case studies—in fact, they make up the bulk of the new site—because we reckon that’s the most immediate way to show you how we work, and how we’d approach your projects, too.
Elsewhere, we’ve divided our services up, so there’s an obvious place to look whether you need a web application building, or perhaps something nifty with maps, or your organisation could benefit from a little direction with everything digital. Plus, there’s a page about our “off the peg” products such as FixMyStreet for Councils.
Still doing good
So far, so much like any other digital agency. But there is, of course, the little thing that makes us different: when you commission us, all the revenue goes to support the mySociety charitable projects that you know and love.
The mySociety Services site is a step forward for us, and it represents a coming of age for our commercial team. You might like to think of us as an agency in our own right from here on in.
But meanwhile, we’ll still be retaining the same ethos and working methods that inform everything we do at mySociety. Hopefully, you’ll find that it’s the best of both worlds.
Enough of the chit-chat. We’re ready to talk commercial: come and see what we offer.
Mapumental just became self-service! Now you can order maps as images or data, right from the Mapumental website.
We’ve added new functionality so that you can download your maps direct – just go to www.mapumental.com and click the ‘try it’ button.
Once you’ve input a postcode and moved the slider bar to reflect the maximum travel time you want to display, you can go ahead and click on ‘order this map’, and choose parameters including direction of travel, zoom level, size and title.
Mapumental maps as data
Choosing the ‘data’ option will export your map as a 500m resolution GRASS ASCII raster, which can be imported directly into your preferred GIS software.
Mapumental maps as images
You may prefer to simply download the end product – a graphic image that you can save to your own hard drive and use in presentations or reports, on websites, or anywhere else you choose.
It’s as easy as that
Payment is via a credit system: the more credits you buy, the cheaper each map is.
We hope you’ll find the self-service Mapumental useful – we’d love to hear feedback about your experience using it, and how you utilise the resulting maps.
Don’t forget that we can also create bespoke maps with your own data – get in touch to find out more.
Not many people realise that we fund a proportion of our charitable work by carrying our commercial development and consultancy work for a wide range of clients.
Last year, we scoped, developed and delivered a real variety of digital tools and projects. Some of the projects were surprising. Some of them made us gnash our teeth, a bit, as we grappled with new problems. But all of them (and call us geeks if you like) got us very excited.
Here are just twelve of our personal high points from last year. If you have a project that you think we might be able to help you with in 2015, we’d love to hear from you!
1. We Changed the Way in Which Parliament Does Digital
This time last year, a small team from mySociety was poring over analytics, interview content and assorted evidence from Parliament projects dating back last 2-3 years, to help us put together a simple set of recommendations to conclude our review.
11 months later, Parliament have announced their first Head of Digital, fulfilling one of our key recommendations.
2. We helped the MAS and the FCA protect financial consumers
We built the Money Advice Service’s (MAS) first responsive web application, the Car Cost Calculator.
This tool takes one simple thing you know (the car you wish to buy) and tells you roughly how much it’ll cost to run that car against any others you might be interested in. It has been one of MAS’ most successful online tools in terms of traffic and conversion.
We also built the Financial Conduct Authority’s Scam Smart tool, aiming to prevent financial scams.
This tool helps users considering a financial investment to check a potential investment. Users enter information about the type of investment, how they heard about it and the details of the company offering it to them and get back tailored guidance and suggested next steps to help them ensure the investment is bona fide.
3. We Gave Power to the People of Panama (soon)
Working with the The National Authority for Transparency & Access to Information (ANTAI) and the Foreign & Commonwealth Office (FCO), we set up our first government-backed instance of our Freedom of Information platform, Alaveteli, in Panama.
This project will ensure that Panama’s FOI legislation is promoted and used, but it will also shine a light on ANTAI, who are responsible for ensuring ministries and organisations publish their information, and handling case appeals.
4. We Mapped All the Public Services in Wales
After we extended the Mapumental API to produce data output suitable for GIS (geographical information systems), the Welsh Government were able to map public services in Wales for their Index of Multiple Deprivation calculations.
Over the course of the year they have calculated travel times for over seventy thousand points of interest.
5. We Launched a New Organisation in Four Weeks
Simply Secure approached us in dire need of a brand, an identity and a website to accompany the launch of their new organisation to help the world build user-friendly security tools and technologies.
Cue four weeks of very intense work for mySociety’s designer, supported by members of the commercial team. And we did it.
6. We Printed Stuff BIG (and found people jobs)
Xerox will be using these with the DWP to help job seekers find work that is within reach by public transport. As a byproduct, Mapumental now handles high-fidelity print based outputs: get in touch if that is of interest.
7. We Opened Up Planning Applications
With Hampshire County Council we had the opportunity to build a new application to help assist members of the public and business better understand what was happening around them. For us, it was also the first application in which we worked closely with a provider of a linked data store, in this case Swirrl.
When Open Planning goes live, it will look to help improve social engagement and the economy of Hampshire through better understanding and transparency of planning data.
8. We Proved (Again) That FixMyStreet Isn’t All About Potholes
We launched Collideoscope on October the 7th with our first sponsor—Barts Charity, with the aim of generating data both on incidents involving cycles, and near misses.
9. We Helped Launch a Film
We built a tool for the British Museum, to go alongside the general release of Vikings Live. The Norse Names project brought a sense of context and personalisation to a dataset gathered by the University of Nottingham.
10. We Made Data More Exciting
This year, they asked us to build something similar for bus users. We’re entering the final week of development now, and the finished product should be launched in March.
The main aim of this site? To take data that could be considered pretty dry, and make it a lot more engaging.
11. We Fixed Yet More Potholes
That means that residents of those places can now make their reports direct from their council’s website, or via FixMyStreet, and either way they’ll have all the benefits of FixMyStreet’s smooth report-making interface.
12. We Showed Parliament the Way
And so, we end where we began. While Parliament were busy interviewing candidates for their new ‘Head of Digital’ position, we were commissioned to demonstrate what Hansard might look like were a platform like SayIt used instead of the largely print-based publishing mechanisms used today.
The result was shared internally. While SayIt may not be the end solution for Parliament, it’s great to have had some input into what that solution might be.
And in 2015…?
Got a project that you’d like us to be involved in?
Every year, thousands of people in the UK fall prey to financial scams. For the last six months, mySociety has been working with the Financial Conduct Authority to create an online tool, the FCA Warning List, to try and help potentially vulnerable financial consumers avoid scams.
The tool launched on Wednesday last week as part of a wider communications campaign aimed at educating the public on the typical characteristics of scams.
The homepage of the FCA Warning List
The sophistication of financial scams
When I’ve mentioned this project to people, they invariably think of emails from extravagantly-named lawyers in far-flung countries identifying you as the lucky beneficiary of a lost inheritance. These scams seem, to most people, obvious and the people who fall prey easy to ridicule: how can people possibly think this stuff is real?
But many scams are actually incredibly sophisticated and work on people over a long period of time, with even the most experienced investors at risk of being taken in.
An introductory approach is made by someone who knows your name on a realistic pretext. Might you be interested in this investment? No? Well, John, it was good to chat and I’ll call again in a few months. A few months later another call. Did you know that if you’d invested you’d have made 20% by now? I have another investment here that I think might interest you, let me introduce you to my colleague who knows the director at this firm personally.
Scammers work their victim as a team, they lure us in and use our cognitive flaws and emotional weaknesses to ensnare us.
Disconcertingly informative user research
During this project, we interviewed 15 or so potential users, recruited as having the characteristics of people likely to be targeted by scammers. About half of these people had come in contact with a scam. As far as we know, none of them had fallen victim but only one of them reported their experience to the authorities.
Almost all of them thought that a website to help them research investment opportunities—provided by an independent third party like the FCA—would be useful for them.
We’ve built an online tool that we hope will help investors avoid scams. A person using it gives it some basic facts about an investment opportunity (what is it an investment in? how did you hear about it?) and it gives them back some guidance specific to them.
For example, did you know that if you’re cold called about an investment opportunity, in all likelihood it’s a scam? Just that simple message alone has the potential to be very disruptive to scams.
The tool also allows users to search a list of firms that the FCA knows to be operating without their permission: if someone’s talking to a firm on that list about an investment, that’s probably a pretty bad idea.
Finally, it gives people other suggested actions at the end of the process. Been cold called? You should report it. Considering an investment in an unregulated commodity like bamboo? You should research further before investing.
We also made a widgetty version of the tool homepage that can be easily embedded into other websites.
Scammers rob people of cash, but they can also take people’s self-respect and damage their personal relationships, often at a time of life when they are particularly vulnerable.
We’re excited about the launch of the Warning List and are proud to be supporting the FCA in its mission to protect consumers by disrupting more of the scams that have such a destructive effect on people’s lives.
It’s always good to know a tool we’ve built is useful, and that certainly seems to be the case with the Car Comparison Calculator we built for the Money Advice Service.
Forecasts on user numbers for a completely new offering are, let’s be honest, always going to be based on loose estimates at best. During development, we were both working to the basic figure of 160,000 users a year. Well, pop open the champagne and rip off those L-plates, because in just ten weeks since launch, more than 180,000 people have already checked the running costs of the car they’re thinking of buying.
Almost as pleasing is the news that almost all users see the process through to the end. That might sound like a given, but in all web transactions you can expect to see some ‘drop-off’ as users abandon their path.
So, all in all, a great start for the Car Comparison Calculator. Try it out for yourself here.
And if you’d like mySociety to build something digital for you, start here.