It’s always so cheering to hear about campaigns that have had real results, and this week’s TICTeC Show And Tell gave us plenty of inspiration on that front.
We heard how FOI has been at the heart of investigations in Croatia, France, Scotland and the crossborder Lost In Europe project, along with two deep dives into the state of FOI in the UK — all in the name of International Right To Know Day.
As ever, you can catch up with the event in multiple ways:
- All videos are all available over on our YouTube channel. You can watch the entire event, or pick and choose from the individual presentations, as below.
- Speakers have shared their slides. Access them via the links to each presentation on the TICTeC website.
- We live tweeted as the event happened, including links to reports that were mentioned and previous case studies going into more detail about some of the campaigns mentioned.
The FOI Clearing House: an openDemocracy investigation into freedom of information at the heart of government
Jenna Corderoy (openDemocracy, UK)
openDemocracy’s Jenna Corderoy discussed her recent investigations into the Clearing House, a unit within the UK Cabinet Office that “advises on” and “coordinates” FOI requests referred by government departments.
openDemocracy has uncovered alarming evidence that the Clearing House blocks the release of information and causes lengthy delays; their investigations and subsequent FOI tribunal hearing over Clearing House documents have sparked a UK parliamentary inquiry.
Lost in Europe: deploying the Alaveteli network on a cross-border investigation
Liset Hamming (The Dutch-Flemish Association for Investigative Journalists (VVOJ), Netherlands
Ten European FOI sites were used in this Netherlands-based investigation into the thousands of children who go missing as they migrate across European borders. The FOI component of this journalistic investigative research project is led by an Alaveteli insider, running the recently launched Dutch Alaveteli site.
Watch this space (and pay for it): Alaveteli-driven exposure of the misuse of public resources in an election campaign
Dražen Hoffmann (GONG, Croatia)
In April 2021, GONG used the Alaveteli-powered platform ImamoPravoZnati to unveil the practice of funding a YouTube channel by the mayors and country prefect of a county in Croatia, ahead of the May 2021 local elections.
The quaint footage of seaside towns and villages, and boasting of successful projects, in fact concealed a misuse of public resources for the purposes of incumbents’ campaigns. This practice of non-transparent media buying is one that GONG addresses continuously.
Regulating Access to Information
Alex Parsons (mySociety)
The practical reality of Access to Information laws depends on how effective the system of regulation and appeal is.
Alex shares mySociety’s recent work in comparing different systems of regulation in the UK, and parts of our upcoming research that will do the same for regulation across Europe.
Running an Access to Information platform in France: obstacles and success stories
Samuel Goëta (MaDada.fr, France)
Open data in France, says Samuel, looks somewhat like the Tower of Pisa: a beautiful building (open data is mandatory by law), but leaning because its foundations (the Freedom of Information Act) are in bad shape.
Samuel speaks about the weaknesses of FOIA in France, how the French Alaveteli platform madada.fr manages them and the first success stories coming out of the platform. Importantly, MaDada has been responsible for a wider understanding of FOI among French citizens.
A change in the law for school starters in Scotland — through FOI
Patricia Anderson (Give Them Time, Scotland)
Patricia from the Give Them Time campaign speaks about how FOI requests, sent via WhatDoTheyKnow, helped them get the law changed so that more children in Scotland can benefit from more time at nursery school.
Thanks to the campaign, from 2023 all children in Scotland who legally defer their school start date will be automatically entitled to a further year of nursery funding.
If you enjoyed that little lot, do sign up to our Research newsletter and we’ll let you know what we’re planning next. It’ll also be the way to ensure you’re one of the first to know about the new TICTeC Labs we’ve got in the pipeline!
Today is the annual International Day for Universal Access to Information.
Transparency organisations all around the world are celebrating the Right To Know, as embodied in many countries’ FOI Acts: here at mySociety we’re getting ready for our special TICTeC FOI Show and Tell (it’s not too late to register, and you totally should!).
Aptly, it’s also the tenth anniversary of the launch of AskTheEU, the Alaveteli site which allows anyone to send an FOI request to the institutions of the European Union. Many happy returns to this unique project, which is also celebrating its 10,000th full request.
Back in 2011 we wrote: “AskTheEU will help NGOs, journalists and citizens to exercise their right to know at the European level“, while also noting the evergreen fact that “a successful Alaveteli site needs plenty of resources to keep it running: responding to legal requests, providing tech support, helping people to progress with difficult requests for information.”
Well, it seems that any worries about the site’s viability were unfounded, as it’s survived very successfully as a project of AccessInfo for the past decade.
Clearly, a lot has happened since AskTheEU’s launch, not least the UK’s departure from the EU. Do note that users living in the UK (or anywhere) can still submit requests to it, though; there’s no need to be a EU citizen to take advantage of the Right To Know in Europe, and the EU institutions, like all governmental bodies, certainly offer plenty of interesting documents to request.
Need inspiration? Keep an eye on AskTheEU’s social media today as they’ll be highlighting some of the more notable requests from across the past decade, as well as celebrating FOI generally.
To get things kicked off, they’re giving away some Pro accounts, which is definitely a cause for celebration all round. Why not see if you can get hold of one, and start an EU investigation today?
Image: Imants Kaziļuns
One of the great joys of working on Alaveteli is that we also get to meet and collaborate with all kinds of organisations around the world who care about transparency, helping them set up their own Freedom of Information websites on our open source codebase.
One such project is MaDada, the French FOI site which launched in the autumn of 2019, helping citizens navigate the bureaucracy around submitting a request for information. The name is a pun: ‘dada’ being a kids’ word for horse — hence their equine logo.
Thanks to ongoing support from the Adessium fund, we’ve recently equipped MaDada with the ‘Pro’ add-on that allows journalists and other professional users of FOI to access specialised tools.
We took the opportunity to speak with Laurent Savaete and Eda Nano from the Ma Dada team, to learn more about how the site has been received by the French populace and what the hopes are for this new Pro functionality (or ‘Plus Plus‘ as they’re calling it over there).
FOI in France
But first, we wanted to know more about the background of FOI in France. The Alaveteli community consists of so many organisations pursuing the same types of aims, but always against different cultural backgrounds, and there’s always an opportunity to learn from one another’s experiences. Eda and Laurent filled us in:
“The French FOI law is one of the oldest around — it dates back as far as 1978. It’s often referred to as the CADA law, based on the ‘Commission d’Accès aux Documents Administratifs’ which is the official institution in charge of overseeing how administrations comply with it. One good thing is that in both 2016 and 2018 the law was reinforced to require all documents to be released as open data, in open standards and easy-to-use formats.
“But unfortunately the right to information is not so strong here in France. For example, CADA doesn’t have a power of mandate. When an administration fails to respond to a request, CADA’s decisions are no more than advisory opinions, though they can be crucial if you want to take the administration to court for lack of response.
“Not everyone’s able or ready to take administrations to court, though. I mean, it’s not that the process is difficult, but it’s far more complex than filing an FOI request via MaDada.
“Also, while anyone can ask for documents, and the service is always free, we can only request documents that already exist and ‘do not require too much work from the authority’. There is of course no clear definition of ‘too much work’, but it’s often used as a reason to reject a request, along with the exemptions around matters of defence and official secrets which are too easily brandished in response to requests.”
Wait, ‘of course’ there’s no definition — did we hear that correctly? Apparently so:
“The exact wording of the French law is that a request must only be fulfilled if it ‘does not require so much work that it could impede the officer or the administration from doing their main work’.”
We were astonished to hear this — here in the UK, we have the same exemption, but it comes complete with an upper cost, which can also be expressed as hours of work, which must be undertaken before the authority can refuse the request due to ‘exceeding the appropriate limit’. We’ve also got a bunch of other exemptions! But at least they are all clearly defined.
Plan for an Open Government
When it comes to other problems with FOI, there’s a story that’s familiar to many in the Alaveteli network:
“The key problem in France is the gap between the law, and how the law is actually applied or enforced. Incentives for public officers tend to push against transparency: nobody will get in trouble for ignoring a request for documents, but they could if they disclose documents which shouldn’t have been published. So erring on the side of safety means less transparency.
“More and more, journalists and activists have been pointing out the complete lack of FOI responses or the overrun in delays from administrations in providing a legally required response.”
“Transparency and open data are clearly becoming cool!”
On the other hand, something’s in the air: “What we’ve seen in recent years and especially months, is that after the mid 2020 elections, municipalities started appointing deputies on transparency matters. For example in Marseilles, we now have a Representative for Transparency and Open Data for the town.
“France signed up for the Open Government Partnership initiative in 2014, but its first action plan in 2018-20? Frankly the results were not spectacular at all: it was more words than action.
“Last month, the Government launched a second two-year ‘Plan for an Open Government’: this one’s set to run until 2023. They said it will be better, with more money to serve it, more concrete actions, more collaborations with citizens. And they’ve asked MaDada to give feedback and tell them what we’d like to see realised in the next few years.
“So transparency and open data are clearly becoming cool. But at the moment it’s too young to be judged. The words are there and we need to see concrete actions. Let’s hope that things really will change drastically towards openness and transparency and that that we do not only have words to rely on.”
That’s all very interesting and helps us understand the background details. Now, into this mix a new FOI site for the general public appeared 18 months ago. So how has MaDada been received?
“When we launched in October 2019, the French FOI law was quite an unknown topic for the public at large, and the need for transparency and open data were still, somehow, something only discussed internally.
“In our first year of existence we had something like 200 requests (see MaDada’s blog posts about their first year online – in French).
“We are now at 800 public requests. So numbers picked up pace: something’s happened recently.
“It’s not just that the platform recently improved — with better user support and the addition of the Pro feature: we can also see that the topics of open data and transparency are becoming more and more popular. Several activists and organisations have been campaigning around these matters, sometimes via MaDada. The public is more and more aware of our existence and of their ability as citizens to actively participate.
“We list 50,509 public authorities (I think France has the world record here). A lot of our support time is used up trying to keep the email addresses for these authorities up to date. And that’s tricky: there’s not much proactive updating from the authorities themselves, we’re constantly having to ask them for new addresses. We hope that the Project for an Open Government will make this easier for us.
“As of today we’ve reached 955 requests, of which 794 are public — the rest are still embargoed. Out of those, just 126 have been successful so far. That’s very low: many authorities in France just ignore the law, and sit on incoming requests until the one month time limit to reply is over. We’re at around a 15% success rate, which is probably not too bad in the average French context. We’re obviously hoping to work to improve this!
“We’ve just seen an incredible growth in the number of users and requests in the past five months: more or less an exponential growth, which is pretty exciting! We hope this trend continues.”
And as for the addition of Pro, allowing for the MaDada++ service? We were interested to hear the organisation’s experiences and hopes around this add-on.
“The public is more and more aware of our existence and of their ability as citizens to actively participate.”
“The Madada++ feature is working so well: it’s been attracting journalists mostly, as well as data scientists and activists. The biggest appeal is the batch requests, and also the temporarily embargoed requests, allowing them to keep their news stories exclusive, or giving them time to analyse data before publishing.
“We’re happy to see that despite this ability, they still follow our advice to publish data as soon as they can.
“Since the MaDada++ feature went live, we’ve clearly seen more in-depth analysis and journals publishing reports on data obtained through it. We hope to see more coming in the next months.”
What’s France asking for?
Finally, we were curious about the type of information that’s been released on MaDada. Anything of interest here?
“Well, recently, as you might expect, there have been a lot of requests related to COVID-19: data around the analysis of COVID in sewage water; about the circulation of COVID variants in France; metrics showing the usage of our national COVID app.
“Let us also mention the publication of a report on poverty and conditions in accessing minimum social aid in France by the Secours Catholique and Aequitaz organisations: this report used responses to batch requests made via MaDada++.
“And another journalist, who uses MaDada extensively, just published a report on the fees of deputies, pointing out the lack of and need for transparency — that the French law already requires!
“Also, we’re very proud to begin our collaboration with La Quadrature Du Net, the French organisation defending digital fundamental liberties, who are intensively using MaDada for their legal analysis and for their Technopolice campaign that reveals the encroaching police surveillance powers.”
And on that last note, there’s the proof of the assertion we made at the top of this post: that the international community of Alaveteli users have so much in common. Privacy International have been looking into exactly this same issue, as we covered in a blog post.
We want to thank MaDada so much for sharing their experiences in deploying and running the Alaveteli codebase and offering the people of France an easier route to accessing information. While we’re all unable to travel, we can still have these useful and interesting discussions. May their project go from strength to strength.
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We have the opportunity to help one organisation in Europe set up and run their own Freedom of Information website. Could you be that organisation?
Thanks to ongoing funding from Adessium, we’ve been working with a number of partners right across Europe to set up new Alaveteli websites, and upgrade existing ones with the Pro functionality. The ultimate aim is to increase the quality, quantity and simplicity of European and cross-border Freedom of Information based investigations.
Now we have space to provide technical help and support for one more organisation who would like to launch their own brand new Alaveteli site.
What would that involve?
Running an Alaveteli website is no light undertaking, we’ll be the first to admit it. While we can help you with all the technicalities of getting the site up and launched, there is an ongoing commitment for the recipient organisation, who will need to factor in significant time to administer it, moderate content and help users.
On the plus side, we have masses of experience that will get you set off on the right footing; we’ll do most of the technical stuff for you; and there’s a global community of other people running Alaveteli sites who are always quick to offer friendly advice when you need it.
OK, sounds good – can we apply?
There’s just one important detail: we’re looking for organisations in European countries or jurisdictions where there isn’t already an existing Alaveteli site. Take a quick look at our deployments page to see whether your country is already on the list.
That’s the main requirement — but there are also a few details that the ideal organisation would fulfil.
- So that you understand the service you’d be offering to citizens, you’d already have transparency or freedom of information as a remit or strand of your work
- You might include some people with at least some basic technical or coding skills amongst your workforce;
- You’ll have a source of income (or plans for how to secure one) that will allow you to keep running the site after we’ve got you all set up.
We’re looking to start work in April, with a probable build phase that would take us to December 2021. All work is conducted remotely, and we’d have regular check-ins with you via video call to keep you updated.
We’d then give you all the support you needed in the first few months after your site’s launch, then from March 2022, you’d be all set to take the training wheels off — although, as we say, we and the rest of the Alaveteli community would be around to offer help and advice on an ongoing basis.
Right, that’s everything — so it only remains to say that if you’re still interested, please get in touch to have an initial chat. Or, if you know any organisations that might be a good fit for this opportunity, please send them the link to this post.
Banner image: Gia Oris
We’re delighted to announce that we’ve received funding from the Swedish Postcode Foundation that will help us extend our work on Freedom of Information in Europe.
The Foundation uses proceeds from the country’s lottery sales to help fund projects that support democracy and freedom of speech, as one of three areas where they believe they can help bring about long term positive change to the world.
The connection is particularly apt, as it was in Sweden that the world’s first FOI law was passed in 1766. From that beginning grew a worldwide good: since then, access to information has been recognised as a fundamental right by the European Court of Human Rights, and has been adopted in countries around the globe.
In May 2019 we received funding from Adessium Foundation for a three-year project to increase access to online FOI tools across Europe. The ultimate aim is to enable journalists, campaigners and citizens in Europe to make greater and more effective use of their right to access information; and in particular to generate public interest stories and campaigns that will hold power to account.
Now this new match funding will allow us to dig further and build better within the main elements of the project, which are:
- To help partners to launch new FOI sites in the Netherlands, France (already completed) and another jurisdiction (coming soon).
- To upgrade existing sites to include the Alaveteli Pro functionality: AskTheEU already has this and five others will gain it shortly. By 2022 there’ll be 13 Alaveteli sites in Europe, 10 of which will have Pro.
- To improve the Alaveteli Pro software with new features that’ll make it a more powerful tool for investigations and campaigns (so far we’ve worked on exporting data from batch requests and enabling users to add links to news stories).
- To support journalist and campaigning organisations to use Alaveteli tools as part of their investigations (such as Privacy International’s use of FOI in their investigation into surveillance technologies used by police in the UK).
- To monitor government compliance with FOI, especially in the wake of the coronavirus pandemic.
Now we can spread the goodness even further, so we’re planning to run some online training/learning activities around using Alaveteli tools as part of an investigation or campaign. If your work would benefit from this, and you live in an EU country with an Alaveteli Pro site, do get in touch.
We’re also keen to partner with membership-based news or campaign organisations to run more pilot projects using our new Projects feature. If you have a project that could benefit from contributors helping to extract and analyse data from FOI responses, let us know.
And finally: we’ll soon be starting to gather data about FOI compliance in different EU countries. If this is something that could benefit your work, register your interest and we’ll keep you posted.
Image: Jonathan Brinkhorst
Investigative journalism platform The Ferret has just launched an online training course on using Freedom of Information — and all trainees get a free subscription to our WhatDoTheyKnow Pro service for professional users of FOI.
Based in Edinburgh, the Ferret is a community journalism initiative that describes itself as ‘for Scotland and beyond’. Since 2012 its members’ investigations have rooted out the truth around local, national and international issues including coronavirus, Brexit, dark money — and much more. They’re a co-operative, so supporters become part-owners. If they want to, they can also access the resources and training to pursue their own stories.
And now, the Ferret’s online Freedom of Information course shares everything the founders know about the use of FOI for tracking down facts. This resource would be useful for anyone wanting to know the ins and outs of the act and how to use it, not just for journalism but potentially for campaigning or research purposes too. And it’s not just restricted to the use of FOI in Scotland: you’ll learn everything you need to know to use FOI across the UK… and beyond.
The course costs £30, but six months’ WhatDoTheyKnow Pro usage is bundled in. Since that’s worth £60 on its own, you’re ahead before you even begin.
We’re big fans of the Ferret at mySociety, and we have every confidence that this course will be a springboard for a new generation of great investigative journalists. If you think you might like to be one of them, then why not give it a try? More details here, and in this Twitter thread.
We’ve added a new functionality to the Alaveteli Pro codebase, allowing you to download a zip file containing all correspondence and attachments from a batch, and a spreadsheet (csv) to show the progress status of every request.
Alaveteli Pro is our tool for professional users of Freedom of Information. If you’re UK-based, you’re probably most familiar with our local iteration WhatDoTheyKnow Pro — but don’t worry: when we talk about improvements to Alaveteli Pro, you can be sure they’re also part of the WhatDoTheyKnow toolkit.
How to export
You’ll find these tools at the foot of the batch container in the requests list.
Why data exports?
Of course, we like to think Alaveteli Pro is a useful tool in its own right: there’s a lot you can do within the Pro interface, and it was built specifically to help you keep track of all your FOI activity in one place.
But sometimes users want to use external tools – either because they’re just more familiar with them, or because they want to do something beyond the functionality we offer.
Now there’s a simple way to get data out of Alaveteli, allowing you to analyse it with the tools of your choice, or perhaps send a progress report to a supervisor or editor.
It’s part of a programme of work to support cross border journalism between European organisations, supported by Adessium Foundation, allowing us to refine and improve the codebase for the benefit of all Pro users.
The technical bit
Those with a bit of coding knowledge may be interested to hear how we approached the zip download functionality. mySociety developer Graeme explains:
“With batch requests potentially going to as many as 500 different authorities, each request can receive several responses and attachments in return.
“All these emails and files mean that compiling the zip for download could be a lengthy job and would normally cause the request to time out. So for this new feature we’re utilising file streaming to send chunks of the zip as they become available.
“This means that the zip starts downloading immediately and you don’t have to sit watching and wondering whether anything is happening – you can see more and more data being transmitted.”
We hope you find this new feature useful. Please do let us know how you’re using it and any feedback you may have.
Image: Startup Stock Photos
We’ve just come back from a heady couple of days in Oslo, where our AlaveteliCon event brought together those with a shared interest in the technology around Freedom of Information — in all, around 50 journalists, researchers, technologists and activists from 18 different countries.
As our Head of Development Louise announced in her opening words, AlaveteliCon has always been a slight misnomer, given that we’re keen to share knowledge not just with those who use Alaveteli, but with all the FOI platforms in our small but growing community — including MuckRock in the US and Frag Den Staat in Germany, both of whom were in attendance.
It was a timely event for us, as we embark on work to introduce our Alaveteli Pro functionality to newsrooms, researchers and campaigners across Europe, with an emphasis on encouraging cross-border collaboration in campaigns, research and journalistic investigations.
As well as picking up practical tips, we heard a variety of inspiring and instructive stories from FOI practitioners around the world; brainstormed ways forward in increasingly difficult political times; and shared knowledge on funding, publicity, site maintenance, and how to keep good relations with FOI officers.
Some of the most inspiring sessions came when delegates shared how they had used FOI in campaigns and investigations, from Vouliwatch’s Stefanos Loukopoulos explaining how they had taken their own government to court, to Beryl Lipton of MuckRock explaining why the government use of algorithms can have effects that are unforeseen, and indeed petrifying.
There was an affecting story from freelance journalist Mago Torres, who told us about a long campaign to map clandestine graves of those caught up in the war against drugs in Mexico; and from Camilla Graham Wood of Privacy International, on that organisation’s work to uncover some of the rather sinister but not widely known technologies being put into use by police services in the UK.
So much knowledge came out of these two days. We don’t want to lose it, so we’ll be making sure to update the conference page with photos, videos and the speakers’ slides as soon as they’re available. Meanwhile, you can follow the links from the agenda on that page to find the collaborative documents where we took notes for each session.
We’ve just released two new versions of Alaveteli, our open source platform for running Freedom Of Information sites — one which we’ve packed all of bug fixes, new features and performance improvements into, and one with some important technical updates. Here are some of the highlights.
Making your first request easier
mySociety’s designer Zarino has subtly redesigned the authority search page – which is the first thing most users will see when making a request – to make it easier to find the help links at a glance, making the process feel much more approachable.
Encouraging better quality requests
Part of our advice to users of WhatDoTheyKnow is to keep requests concise and focused. This new feature adds a visual reminder when the request text is approaching the point of being too long for an FOI officer to answer it efficiently:
With a second, stronger warning if the request becomes longer still:
We’ve also added an experimental feature on WhatDoTheyKnow to discourage users from making requests for personal information. (As well as not being valid FOI requests, publishing the responses would result in revealing confidential information about the requester.) By asking the user to clarify what they want to ask before sending a request to authorities which attract a high level of personal information requests, we can try to redirect them to the correct official channel instead:
One-click unsubscribe from notifications
An improvement for site owners and end users: it is now possible to unsubscribe from email notifications about requests that you’re following right from your inbox! (Previously – and still the case with other sorts of email that the site sends – you would have to visit the site and log in to change your email preferences.)
Allowing people to unsubscribe with ease – if they’ve forgotten that they signed up for notifications or have created a new track by mistake – should help to cut down on the number of messages being marked as spam which should in turn help improve the site’s mail sender reputation. (It also allows admins – if they receive feedback loop notification emails from email providers – to unsubscribe users who’ve marked these emails as spam, preventing further unwelcome emails being sent.)
In version 0.33, as well as our our features and fixes, we’ve added support for Ubuntu releases Xenial and Bionic and withdrawn support for Debian Jessie. The full list of highlights and upgrade notes for this release is in the changelog.
Version 0.34 contains our Rails 5.0 upgrade work which we’ve released separately to allow reusers time to adapt to new minimum requirements for operating systems and Ruby versions.
We’re no longer supporting Ubuntu Trusty and have also dropped Ruby versions older than 2.3 as that’s the minimum requirement for Rails 5. Upgrade notes are available in the changelog and, as ever, we recommend updating one version at a time to make sure everything’s working smoothly and reduce the risk of missing essential upgrade steps.
Moving to Rails 5.0 will allow us to retain support for major security issues when Rails 6 is released and dropping older Ruby versions removes some key technical barriers to modernising the Alaveteli codebase and allows us to focus on improving Alaveteli Pro so that it can be reused more widely.
Thanks again to everyone who’s contributed! Special thanks to Nigel Jones and Laurent Savaëte who contributed bug fixes for version 0.33!
Next week Gareth and I will be heading to Tunis to attend the 8th edition of RightsCon. RightsCon is the world’s leading summit on human rights in the digital age, so we’re thrilled to be hosting a session at the conference about digital Access to Information platforms with our awesome friends at MuckRock.
If you’ll also be there we’d love to talk to you about your campaigns or investigations and how using access to information platforms could help.
As Jen said in her recent blog post, we’ll be spending time this year developing our software platform Alaveteli Pro so more people across the world have access to its digital tools that help with the sending and management of information requests.
We’d love to get feedback on this work and would love to meet organisations who are interested in setting up Alaveteli Pro instances, in order to make access to information easier for citizens in their countries. We’re also very keen to talk to individuals and organisations who are interested in collaborating on cross-border public-interest investigations and campaigns using FOI-generated data.
We’d also love to talk to RightsCon attendees who might be interested in attending our AlaveteliCon event in Oslo on 23 and 24 September, where activists, journalists, technologists and campaigners from across the world will come together to discuss Freedom of Information technologies for creating public-interest investigations and campaigns.
And of course, our Call for Proposals is currently open for our TICTeC Local conference so it’d be great to chat to people interested in presenting their work using digital innovations to help local communities and/or public authorities to foster citizen engagement, drive efficiency, and combat social and environmental problems.