In a recent blog post, we summarised the research we commissioned from the University of Manchester’s Rachel Gibson, Marta Cantijoch and Silvia Galandini, on whether or not our core UK websites have an impact.
The full research paper is now available, and you can download it here .
Professor Rachel Gibson says: “This research presents a unique and valuable insight into the users of online resources such as FixMyStreet and WhatDoTheyKnow.
“Through applying a highly original methodology that combines quantitative and in-depth qualitative data about people’s experience of mySociety sites over time, we provide a picture of how eDemocracy tools are contributing to activism at the local level.
“We thank all those that contributed to this important study and mySociety for their co-operation in developing this highly rewarding and academically rigorous project.”
Our thanks to Rachel, Marta and Silvia for conducting this research, which utilised methods not previously used in the civic tech field. We hope that it will prove a useful foundation to our own further research, and that of others.
We’ve just published the WriteToThem responsiveness league table for 2013. Check your MP’s performance here – just enter your postcode.
League table? What’s that?
Our website WriteToThem.com allows anyone to send a message to their elected representatives.
If you’ve ever done this, you’ll know that two weeks later, we email you to ask whether or not your representative replied.
The information we obtain from this questionnaire is important to us: it helps us check that WriteToThem remains an effective way to contact politicians. But, when it’s analysed further, there are interesting results to be found.
WriteToThem launched in 2005. Until 2008, we published an annual ‘league table’, ranking MPs by responsiveness. We did this because we believe that it is a fundamental part of an MP’s duty to respond to their constituents’ messages; we wanted to recognise the best performers, and highlight the ones who were falling below expectations.
We haven’t run this data since 2008 – mainly because we’re a very busy organisation with a wide range of priorities.
But our users frequently ask for the latest stats, and to that end we’ve now run the 2013 data. Take a look at it here.
A big WriteToThem gold star to some MPs
The people of Romsey and Southampton North should rest easy. Their Conservative MP Caroline Nokes is on the case. Top of our league table, she replied to 96% of messages sent through WriteToThem.
Other good performers include Conservatives John Glen MP for Salisbury, and Justin Tomlinson representing North Swindon. Gloria De Piero, Labour MP for Ashfield, comes in at 4th position. Check your MP’s performance here.
And ‘could do better, see me’ to others
Mansfield residents may feel like nobody’s listening; their representative Alan Meale (Labour) comes bottom of the rankings, having replied to a sole message in 2013.
Other low responders were Khalid Mahmood (Labour), representing Birmingham Perry Barr; Kenneth Clarke (Conservative) for Rushcliffe; and Tom Blenkinsop (Labour) in Middlesbrough South and East Cleveland. Check your MP’s performance here.
Not just MPs
WriteToThem isn’t just for contacting your MP. You can also use it to write to Lords, councillors, MEPs and members of the assemblies of Wales, Scotland and Northern Ireland.
Running this data also allows us to make broad comparisons across all of these bodies – see our figures here.
The Welsh Assembly comes out looking fairly respectable, with a 70% response rate, while the House of Lords (who, it must be noted, do not have an obligation to respond to correspondence) slink in at 27%.
We’ve also sliced the data so you can see which political parties perform best and worst overall. Guess who comes top?
Data and methodology
- Our figures are based on our follow-up questionnaire, and of course, not all users respond to it. This data is based on 58,573 responses; you can see more about the data below.
- Letters sent via WriteToThem represent less than 1% of the entire parliamentary postbag, so this has to be taken as a sample rather than giving the full picture across the board.
- WriteToThem is not the only way that people can contact their representatives. For all we know, those poor performers may be responding perfectly adequately to messages sent by other channels – although we do make it as simple as we can for them to reply to WriteToThem users, and it’s our belief that the channel of communication should not make any difference.
We know, too, that some messages don’t require an answer. We would not expect to see a 100% response rate, and, by the way, we are considering altering our questionnaire so that it includes the option “I didn’t get a reply, but my message didn’t need one”.
- It’s also important to note that this league table is not a ‘laziness’ ranking. MPs do many other things besides reply to their constituents’ letters. Poor responders may be incredibly active in their constituency, or in Westminster debates. So it’s what it says it is – a responsiveness league table, no more, no less.
- WriteToThem sent 96,396 messages to MPs in the year 2013 and 103,965 to other elected representatives.
- 58,573 people answered our feedback survey about communicating with their MP.
The survey asked whether people had had a reply (not just an acknowledgement) from their representative.
People were surveyed initially after 2 weeks, and if they didn’t answer, were surveyed again after 3 weeks.
Because of this, and because of the way different people interpret the survey, you should interpret the figures with some caution.
We did not include any MP who received fewer than 20 messages in 2013, as the sample numbers are too small to be indicative. See the bottom of our league table for the MPs affected: here you may also see which MPs do not accept correspondence sent via WriteToThem.
Before preparing this table, we contacted the lowest performers to ensure that we had the right email addresses for them.
In the cases of Caroline Flint (9 out of 63 positive responses to our survey), Stephen Dorrell (18 out of 94) and Tom Watson (4 out of 42), we were informed that while the addresses were monitored, there were better ones to use – these are now in place on WriteToThem.
In the case of Alasdair McDonnell (10 out of 57), we were informed that we had the correct address. Jack Lopresti (4 out of 70) and Stephen Williams (53 out of 267) did not respond.Image credit: Barry (CC)
Are you part of a campaigning organisation? If you ever ask your supporters to write to politicians, you should know that WriteToThem can be integrated into your website simply, and for free.
Like all mySociety’s offerings, WriteToThem is really easy to use. All your supporters need do is input their postcode and compose their message, then we send it off to the correct representative.
From your side, there are no worries about data management or CRM integration – we take care of all that at our end.
Behind the scenes, we’ve included several safeguards that prevent abuse: for example, your supporters will only be able to contact their own MP, not bombard other representatives with messages they’re unable to act on.
We also check that messages have been safely accepted by the representatives’ servers, and we even follow up to ensure that your supporter received a response.
WriteToThem is free for you, and free for your supporters. It’s available to every sort of organisation, from any part of the political spectrum.
WriteToThem on your website
Full integration with your own website
You can include WriteToThem’s functionality onto your own site, and even template it to match your own styles so that it’s a seamless experience for your users. You will need just a little technical expertise: the instructions are here.
A simple link
If you don’t have any technical resource available to you, though, it’s still easy enough to harness the power of WriteToThem. The quickest and most straightforward way is, of course, to include a link to the WriteToThem homepage, from your own website or in your campaign emails.
A slightly more polished link
For a more sophisticated interface, take a look at this page, which has code that you can drop onto your site or newsletter. You can modify the code so that you only cover certain types of representative – for example, MPs, or MSPs.
If you want to get fancy, you can even pre-fill the name and address fields for your supporters.
Integrating with WordPress
There’s a very simple way to include WriteToThem on a WordPress site: through this plug-in. Installing it is just a matter of drag and drop.
Start by reading our guidelines of use.
We hope you’ll find WriteToThem to be a simple solution that really helps you rally your supporters to contact their representatives on the issues that matter. Please do drop us a line if you hit any problems, or would like to share your experience of using WriteToThem.
WriteToThem allows you to email the people who represent you – even if you don’t know who they are. Input your postcode, and you’ll see all your representatives, from local councillors, to your MP and MEPs. You can then choose who you want to write to, and send off your message.
Never done anything like this before? You’re not alone. In fact, we ask all our users whether this is the first time they have contacted a representative. The number who say ‘yes’ is consistenly over 50%.
Kate found WriteToThem in the same way that many others do: searches for phrases such as ‘contact my local MP’ bring a lot of users to the site.
I first came across WriteToThem a few years ago when looking for my local MP’s contact details. It was the first time I had contacted an MP, apart from when I wrote a letter to Parliament as part of a secondary school project.
I chose WriteToThem because it had a full list of representatives, as well as a letter template.
The first time I used the site, I got an almost immediate response from my local MP.
That’s great. Of course, every MP is different, and we can’t guarantee that they’ll respond – but it’s good to hear that yours was on the ball. So, what do you contact your representatives about?
I only write to an MP when I feel that public service providers have acted unprofessionally or not helped in any way.
I have written about more support being given to single working parents. I have written about traffic wardens handing out unjustified parking fines to cars with permits displayed, and I have also written about the lack of housing.
Has it been useful?
I have had responses to every letter, and I have also seen results: one of my letters about single working mothers was sent from my local MP to Iain Duncan Smith, and since April there has been more support around child-care.
WriteToThem is a direct and simple way to contact representatives. The site is easy to use, and every time I have used it I have had a response from the MP either by letter or email.
It’s a good way to get your opinions heard by politicians, and a good way to encourage positive change within local and national politics.
Thanks very much to Kate for telling us how she uses WriteToThem.
This post is part of a mini-series, in which we meet people who regularly use mySociety’s websites.
- See also: our posts on FixMyStreet user, Steve and WhatDoTheyKnow user, Jonathan.
- If you are a regular user of any of our sites, do drop us a line – we’d love to profile you too.
Thanks to everyone who came to the inaugural mySociety Hack Night – and thanks too to our hosts, the Open Data Institute for such a great space to work in.
Topics ranged from community-building in post-conflict societies, to mountain rescue in Wales, via an extended front-end for WriteToThem which would put campaigns in context. It really showed what a lot of exciting ideas there are, just waiting for someone to launch into them.
We’ll be running these nights every Wednesday: we’re currently booking for the following dates, 6:00 -9:00 pm.
- 24th July – Open Data Institute
- 31st July – Open Data Institute
- 7th August – Open Data Institute
- 14th August – Mozilla London
- 21st August – Mozilla London
- 28th August – Mozilla London
- 4th Setember – Mozilla London
Places are restricted, so drop us a line on email@example.com if you’d like to be sure of getting in. All you need is a little coding experience and a laptop.
We’d also like to start a conversation in the comments below, so that like-minded folk can think about hacking together. If you’re looking for people to help you with an idea, or if you see something you like the look of, leave a note below and try to synchronise which nights you’ll be attending.
Photo by Being Focal (CC)
Since its launch in 2005, WriteToThem has always covered all parts of the United Kingdom, and the Northern Ireland Assembly was the first body added to TheyWorkForYou after the UK Parliament, in late 2006. So whilst we certainly have not ignored Northern Ireland, it had always been an irritant of mine (and a cause of infrequent emails) that FixMyStreet only covered Great Britain.
This was due to the way it had originally been funded and set up, but those issues were in the past, due to a myriad of changes both internal and external, and it was now more a case of being able to find the resources to implement the necessary work. Late last year, mySociety worked with Channel 4 on the website for their series of programmes on The Great British Property Scandal. This used, in part, code similar to FixMyStreet to let people report empty homes, and it was required to work in all parts of the UK. So as part of that process, code was written or generalised that let aspects of FixMyStreet like the maps and place name lookup work for Northern Ireland locations.
It’s taken a few months since then to allocate the time, but we’ve now been able to take the code written back then, add various other bits, and incorporate it into FixMyStreet – which now covers the 26 councils of Northern Ireland, and the central Roads Service. Issues such as potholes, graffiti, and broken street lighting can be reported to Antrim or Newry and Mourne as easily as Aberdeen or Wyre Forest, and just as in the rest of the UK you can sign up for alerts based around your location or to your council.
All of us at mySociety love the fact that there are so many interesting new civic and democratic websites and apps springing up across the whole world. And we’re really keen to do what we can to help lower the barriers for people trying to build successful sites, to help citizens everywhere.
Today mySociety is unveiling MapIt Global, a new Component designed to eliminate one common, time-consuming task that civic software hackers everwhere have to struggle with: the task of identifying which political or administrative areas cover which parts of the planet.
As a general user this sort of thing might seem a bit obscure, but you’ve probably indirectly used such a service many times. So, for example, if you use our WriteToThem.com to write to a politician, you type in your postcode and the site will tell you who your politicians are. But this website can only do this because it knows that your postcode is located inside a particular council, or constituency or region.
Today, with the launch of MapIt Global , we are opening up a boundaries lookup service that works across the whole world. So now you can lookup a random point in Russia or Haiti or South Africa and find out about the administrative boundaries that surround it. And you can browse and inspect the shapes of administrative areas large and small, and perform sophisticated lookups like “Which areas does this one border with?”. And all this data is available both through an easy to use API, and a nice user interface.
We hope that MapIt Global will be used by coders and citizens worldwide to help them in ways we can’t even imagine yet. Our own immediate use case is to use it to make installations of the FixMyStreet Platform much easier.
We’re able to offer this service only because of the fantastic data made available by the amazing OpenStreetMap volunteer community, who are constantly labouring to make an ever-improving map of the whole world. You guys are amazing, and I hope that you find MapIt Global to be useful to your own projects.
The developers who made it possible were Mark Longair, Matthew Somerville and designer Jedidiah Broadbent. And, of course, we’re also only able to do this because the Omidyar Network is supporting our efforts to help people around the world.
From Britain to the World
For the last few years we’ve been running a British version of the MapIt service to allow people running other websites and apps to work out what council or constituency covers a particular point – it’s been very well used. We’ve given this a lick of paint and it is being relaunched today, too.
MapIt Global is also the first of The Components, a series of interoperable data stores that mySociety will be building with friends across the globe. Ultimately our goal is to radically reduce the effort required to launch democracy, transparency and government-facing sites and apps everywhere.
If you’d like to install and run the open source software that powers MapIt on your own servers, that’s cool too – you can find it on Github.
About the Data
The data that we are using is from the OpenStreetMap project, and has been collected by thousands of different people. It is licensed for free use under their open license. Coverage varies substantially, but for a great many countries the coverage is fantastic.
The brilliant thing about using OpenStreetMap data is that if you find that the boundary you need isn’t included, you can upload or draw it direct into Open Street Map, and it will subsequently be pulled into MapIt Global. We are planning to update our database about four times a year, but if you need boundaries adding faster, please talk to us.
If you’re interested in the technical aspects of how we built MapIt Global, see this blog post from Mark Longair.
Commercial Licenses and Local Copies
MapIt Global and UK are both based on open source software, which is available for free download. However, we charge a license fee for commercial usage of the API, and can also set up custom installs on virtual servers that you can own. Please drop us a line for any questions relating to commercial use.
Ah, summer: walks in the park, lazing in the long grass, and the sound of chirping crickets – all overlaid with the clatter of a thousand keyboards.
That may not be your idea of summer, but it’s certainly the ways ours is shaping up. We’re participating in Google’s Summer of Code, which aims to put bright young programmers in touch with Open Source organisations, for mutual benefit.
What do the students get from it? Apart from a small stipend, they have a mentored project to get their teeth into over the long summer hols, and hopefully learn a lot in the process. We, of course, see our code being used, improved and adapted – and a whole new perspective on our own work.
Candidates come from all over the world – they’re mentored remotely – so for an organisation like mySociety, this offers a great chance to get insight into the background, politics and technical landscape of another culture. Ideas for projects that may seem startlingly obvious in, say, Latin America or India would simply never have occurred to our UK-based team.
This year, mySociety were one of the 180 organisations participating. We had almost 100 enquiries, from countries including Lithuania, India, Peru, Georgia, and many other places. It’s a shame that we were only able to take on a couple of the many excellent applicants.
We made suggestions for several possible projects to whet the applicants’ appetite. Mobile apps were popular, in particular an app for FixMyTransport. Reworking WriteToThem, and creating components to complement MapIt and PopIt also ranked highly.
It was exciting to see so many ideas, and of course, hard to narrow them down.
In the end we chose two people who wanted to help improve our nascent PopIt service. PopIt will allow people to very quickly create a public database of politicians or other figures. No technical knowledge will be needed – where in the past our code has been “Just add developers”, this one is “Just add data”. We’ll host the sites for others to build on.
Our two successful applicants both had ideas for new websites that would use PopIt for their datastore, exactly the sort of advanced usage we hope to encourage. As well as making sure that PopIt actually works by using it they’ll both be creating transparency sites that will continue after their placements ends. They’ll also have the knowledge of how to set up such a site, and in our opinion that is a very good thing.
We hope to bring you more details as their projects progress, throughout the long, hot (or indeed short and wet) summer.
PS: There is a separate micro-blog where we’re currently noting some of the nitty gritty thoughts and decisions that go into building something like PopIt. If you want to see how the project goes please do subscribe!
Top image by Elaine Millan, used with thanks under the Creative Commons licence.
At mySociety we like transparency – it’s baked into most of our projects.
TheyWorkForYou attempts to make it easier to find out what your MP has been doing in Parliament. WhatDoTheyKnow tries to make it easier to find out what’s going on inside other public bodies. FixMyStreet and the upcoming FixMyTransport also use transparency to help get problems resolved.
We think transparency is a good thing for many reasons, but one of its rarely mentioned virtues is how valuable transparency can be for the people within the organisations which are transparent.
Transparency can be useful because it means people outside an organisation can make critical, constructive suggestions about how you can improve, and it lowers the odds that people in one part of your own organisation will be ignorant of the activities of people in other parts.
We were not highly prescriptive in our instructions, and we certainly didn’t ask Tobias to ‘discover’ pre-determined findings. All we did was ask Tobias to find out who was coming to the sites, what they were doing, and whether or not the sites could be considered to be succeeding. We didn’t do it for a PR stunt: we did it so we could learn from our mistakes, and so that we could share those learnings with others who might benefit.
His detailed, quantitative analysis holds the sites up to mySociety’s own stated aims, for the first time. And we’ve published both documents, in full, below.
Swings and Roundabouts
It was great to discover that we have, indeed, attained some of our goals by running these sites. For example, one of the reasons we set up TheyWorkForYou and WriteToThem was to make representatives accessible to people who were newcomers to the democratic process. It was therefore heartening to read that 60% of visitors to TheyWorkForYou had never previously looked up who represents them, and two in five users of WriteToThem have never before contacted one of their political representatives.
But, as you would expect with any properly neutral evaluation, it’s not all good news. Our sites aim to reach a wide range of people, but compared to the average British internet user, WriteToThem users are twice as likely to have a higher degree and a higher income. It also seems that users are disproportionately male, white, and over 35. These figures and many more are available within these highly readable papers – Tobias did a terrific job in gathering and analysing a huge amount of data, and then making it easy to understand.
These reports are rich with data, from how visitor numbers boomed during the MPs’ expenses scandal to which MPs most people sign up to receive alerts about. You can also read how a budget airline almost brought a site to its knees in 2007; what part Joanna Lumley plays in our history; and how many visits to TheyWorkForYou actually come from within Parliament itself.
TheyWorkForYou and WriteToThem have inspired many people around the world to set up similar (and not so similar) sites inspired by the vision of using the Internet to lower barriers to democracy. However, until now we’ve never seen a really clear-eyed assessment of what seems to work, and what doesn’t.
If you’re at all interested in using the Internet to engage people with democratic systems, Tobias Escher’s excellent research papers will make a compelling read. Thank you Toby!
…and do come back and tell us what you found interesting.
We hope to publish two evaluation reports like this at the start of each new year from now on. Next year’s sites will probably be FixMyStreet and WhatDoTheyKnow. Do get in touch if you’d like to input!
The Hansard Society have just published a report entitled MPs Online: Connecting with Constituents. I’m only going to talk about one part, the part that mentions the mySociety project WriteToThem in a section on MPs’ use of email.
We’re surprised and disappointed to see our methodology for collecting data on how well MPs respond to constituency mail being called “unreliable”, especially from a paper that makes a number of simple mistakes of its own in just a few lines on one page.
- On page 5, they state that WriteToThem has been “tracking responsiveness to emails via their website for three years”. Most importantly for the theme of the report, we don’t just send emails – we send faxes to a number of MPs (and other representatives) who do not accept or want messages via email.
- The figures given for survey responses in the table are backwards; 2007 and 2005’s figures should be interchanged – how could we get more survey responses than messages (again, not necessarily emails) sent?
- They claim there is “no quantification of the response categories provided” – the raw data used to automatically generate these categories is given in the adjacent column (“very high” simply means a response percentage of 80% or more, for example; our code is all open source).
- We exclude MPs with very small sample sizes, and take a range of steps to make sure the data is not abused.
- We have four years of statistics now, not three; our stats for 2008 were published nearly six months ago.
The Hansard Society, to the best of my knowledge, never got in touch with us to request any clarification or ask about our data or methodology, which we would have been more than happy to supply.