1. What People Want To Know on WhatDoTheyKnow

    mySociety’s flagship Freedom of Information (FOI) request portal WhatDoTheyKnow.com, operating in the UK since 2008, has amassed a whopping 330,000 FOI requests (and counting) from citizens over its eight year life-span.

    That equates to approximately 15-20% of all FOI requests made in the UK. It also represents the largest database of FOI requests in the country, having provided a platform for requests and responses to over 17,000 UK public authorities to be published publicly online.

    Those are some impressive numbers: however, until now we haven’t known much more about what requests are being made, whether there are trends, or indeed, whether the responses that people are receiving are satisfactory.

    We thought it was about time that we took a look under the bonnet of WhatDoTheyKnow to find out the answers to some of these bigger questions.

    Subject matter

    We decided first to look at what themes and policy areas people were most interested in when making an FOI request. We chose this area because we suspected that many people would be asking for similar things from similar authorities. If this is the case, then this would be a clear evidence-based argument for authorities to increase pro-active publication of certain information.

    The task itself was not an easy prospect. WhatDoTheyKnow does not have a tagging or categorising system, so there are over 330,000 requests that we had no quick or easy way of comparing. The volume of data was also so high that we couldn’t reasonably extract every request and analyse which policy area(s) it was relevant to.

    To solve this issue, we decided to focus on the 20 authorities receiving the highest volume of FOI requests between 2008-2016. This way we could rely on a large sample of requests for both both local authorities and government departments. The list of authorities is below.

    Department for Work and Pensions

    6,841

    Department for Education

    1,974

    Home Office

    5,381

    Wirral Borough Council

    1,953

    UK Borders Agency

    3,377

    Birmingham City Council

    1,582

    Brighton & Hove City Council

    3,367

    Liverpool City Council

    1,538

    Transport for London

    3,111

    Westminster City Council

    1,501

    Ministry of Defence

    2,859

    HMRC

    1,476

    Metropolitan Police Service

    2,515

    Bristol City Council

    1,301

    Ministry of Justice

    2,372

    Lambeth Borough Council

    1,296

    BBC

    2,310

    Camden Borough Council

    1,290

    Department of Health

    1,989

    Kent County Council

    1,235

     

    Taking all the requests made to these public bodies gave us a total of 49,500.

    With the generous support of Thomson-Reuters, we were able to use OpenCalais, their automated tagging system, to assign one or more thematic tags to each FOI request made. Over 100,000 hyper-granular tags were automatically applied in this way.

    Once that was complete, we went through each tag and the requests it was associated with. We grouped tags into policy areas and checked for any that had been incorrectly assigned. We then split the authorities into two groups: Local Authorities and Departmental Bodies, to compare the most requested information.

    Among Local Authorities, the top requested information concerned:

    1. Housing Specifically, information on social housing stock/occupancy/waiting lists, facilities for homeless and at-risk individuals, and planning permission
    2. Social Care Information concerning care providers and their funding/operations, care in the community arrangements, social worker qualifications and staffing levels, and information concerning the operation and monitoring of social work departments
    3. Accounts and Budgets Citizens commonly request accounting and budgetary information at a far more granular level than authorities are currently publishing.
    4. Authority management Citizens also wish to know with greater detail how authorities are operating internally, requesting management and meeting information, emails about decision-making, and structural information concerning development, contracting and relationships with private companies
    5. Business rates Concerning long-term empty properties, the impact of rates on town centres, charitable or other discounts, and regeneration.

    These are the top five of thousands of tags, but common themes were clear when comparing these authorities.

    Generally, requesters have shown they want information in a more detailed form than authorities are currently providing, in particular in the expenditure of public funds and those services catering for complex cross-cutting social issues. Given the ongoing housing crisis in the UK,  coupled with the ageing population, it is likely that information concerning these policy areas will be in increasing demand.

    Conversely, among Departmental Bodies, the top requested information showed few common themes. This is primarily due to the differences in policy areas between the departments. There were, however, significant spikes in certain policy areas within departments, particularly around immigration, and this will be the focus of future investigation.

    In conclusion, we understand that very few FOI requests are completely identical in subject matter, but broad trends are clearly evident.

    If Local Authorities proactively publish more granular information about the policy areas we now know citizens are actively interested in, they may see a dip in formal FOI requests.

    Publishing information and data in a machine-readable format may even enable other civic technologists like ourselves to build tools to assist councils in their delivery of vital services. Whilst this will not eradicate FOI requests completely, it would hopefully begin a shift in behaviour.

    In short: wouldn’t it be great if, instead of authorities seeing FOI as an administrative burden, they began to see pro-active publication as an opportunity to harness the skills, initiative and flexibility of citizens.

     

    Image: Allison McDonald (CC)

  2. Inform yourself before the referendum

    If you’re a UK citizen, it probably won’t have escaped your notice that we have a rather important vote coming up.

    On June 23, a referendum will decide whether or not we remain in the European Union. It’s a divisive subject, with strong advocates and emotional arguments on both sides. But here at mySociety, we know what we believe.

    We believe in an informed vote.

    That’s why we advise you to analyse the facts before making up your mind where to place your cross. And to help you do that, here’s a list of impartial resources, from us, from our partners, and from other organisations.

    Check the facts

    Just as they did for the UK general election, our friends at Full Fact will be setting out the truth behind the emotive speeches, claims and counterclaims around the referendum. Here’s where you can find all their EU analysis.

    They started off with a good check of the government’s EU leaflet.

    Ask some questions

    Wondering about something specific? Or perhaps you’ve seen claims flying about on social media which you’d like to check for accuracy. In some cases, a Freedom of Information request will help you source the facts and figures you need to understand the truth.

    But hurry: by law, requests to the EU can take up to 30 working days to process (20 in the UK) and in actuality they often take longer.

    You can use WhatDoTheyKnow to ask for information from UK authorities, and AskTheEU for EU bodies — AskTheEU is a site run on our Alaveteli Freedom of Information software.

    Know where to vote

    Democracy Club are the stalwart crew of volunteers who crowdsourced details of all candidates before the UK general election and again before the recent local elections.

    Of course, for the referendum, there are no candidates — but you do need to know where to vote. Democracy Club’s Open Polling Stations project is attempting to make that information easier for everyone to locate: you can start by inputting your postcode on WhoCanIVoteFor. Where they don’t have the polling station data, you’ll see a phone number for your local council.

    Image: Eisenrah (CC)

     

  3. Does your council break the law?

    That’s the question that a WhatDoTheyKnow user recently asked on Reddit, after asking local authorities in the UK how they pay care and support workers on sleep-in shifts.

    Many care worker positions require regular overnight shifts. Depending on the job, you might be there ‘just in case’, with an expectation that you’ll generally get a night of uninterrupted sleep; or you might be there specifically so that you can respond to regular calls for help from clients.

    Either way, you’ve been contracted to be away from your home, ready for work if needed. That’s why the law states that the national minimum wage should apply to sleep-in shifts — but as this user discovered through a systematic series of Freedom of Information requests, many councils fail to meet this standard.

    It’s always good to see WhatDoTheyKnow being used to uncover this kind of important data. You can read more, check how your own council fares, and see the conversation unfold via some interesting users’ comments on Reddit, or see the original requests on WhatDoTheyKnow here.

    Image: Fiona Kwan (CC)

     

  4. West Ham stadium ruling: a win for transparency

    You may have seen the blanket press coverage last week: the London Legacy Development Corporation (LLDC), the publicly-funded authority which owns the Olympic Stadium, lost its recent tribunal and was ordered to publish its contract with West Ham football club.

    This is a story which goes back to last August, when we first blogged that WhatDoTheyKnow user Richard Hunt had submitted a request for the contract via the site, on behalf of a group of Football Supporters’ Trusts.

    In September, we updated the story as LLDC pushed back from publishing the full contract, citing ‘commercial confidentiality’. It seems the subsequent tribunal dismissed this as a valid reason to withhold the information — information which has now been pored over in detail by the nation’s media.

    Many concluded that the authority have struck a poor deal on behalf of the general public; we particularly enjoyed a statement from Barry Hearn, former chairman of Leyton Orient, who reportedly stated, “My dog could have negotiated a better deal for the taxpayer.”

    Whatever your opinion on the deal itself, we think it’s right that the information should be firmly in the public domain, so that people can clearly see the financial affairs of the authorities they pay for.

    Richard Hunt, whose request kickstarted this whole affair, says that it represents a good result for football, too:

    The effort to get the contract released under FOI was started by a football fan and then, as the LLDC resisted disclosure, mushroomed into a full scale campaign run by a coalition of football club Supporters Trusts.

    It gained such wide support precisely because football fans are taxpayers too, and there was a widespread perception that one such club was receiving public funds to get a new stadium, whereas other clubs had funded new stadia themselves (or more accurately from the revenues earned from  their fans ).

    It was a rare example of football fans overcoming tribal divisions to work together, and is expected to be showcased at the Supporters Summit meeting organised by the Football Supporters Federation this coming July.

    Well done to all involved! You can see the original Freedom of Information request here.

    Image: Daniel Coomber (CC)

  5. Publishing responses to FOI requests ‘should be the norm’, says government commission on Freedom of Information

    Answers to requests already are published where they are made through public websites like WhatDoTheyKnow.com, but we think that this should be the norm.

    For us, of course, this was the stand-out line from the independent commission on the Freedom of Information’s reportpdf, published today. It’s great to have an official endorsement of WhatDoTheyKnow’s core premise. But there is plenty more to take in.

    You may remember our announcement last year, that a government commission was to consider restricting access to information, with possible outcomes being the introduction of fees for FOI requests and greater powers for authorities to turn down requests.

    Today’s report covers the commission’s findings, and is accompanied by a response on behalf of the government.

    That’s a lot of reading, so here’s what you need to know.

    No fees for FOI

    mySociety, as operators of WhatDoTheyKnow and developers of the international Freedom of Information software, Alaveteli, made a submission to the commission.

    Along with several other organisations and individuals, we campaigned against introducing charges for making Freedom of Information requests, and encouraged you to share your experiences and opinions in the public consultation.

    Many of you were among the 30,000 people who took the time to contribute. Opinion across the board was overwhelmingly against the introduction of fees — and that strength of feeling has been recognised.

    In our submission, we argued that introducing a fee for making a Freedom of Information request would have a significant negative impact on our users’ ability and willingness to obtain information from public bodies and would make it difficult, if not impossible, for us to continue to serve our users as well as we do now.

    The commission stated:

    We have not been persuaded that there are any convincing arguments in favour of charging fees for requests and therefore we make no proposals for change.

    And in turn, the government response came:

    The government agrees with the commission’s view that it is not appropriate to introduce fees for requests … the introduction of new fees would lead to a reduction in the ability of requesters, especially the media, to make use of the Act.

    Publishing responses, WhatDoTheyKnow style

    As we’ve already mentioned, the commission recommended the WhatDoTheyKnow practice of publishing responses, saying “we think that this should be the norm”, and adding:

    We consider that this will have a number of benefits, such as helping requestors to obtain information which has in fact already been released without needing to make a request, reducing unnecessary requests for information that has already been published, and allowing public authorities to avoid answering duplicate requests where they can simply point to information on their websites.

    Universities remain accountable

    We were also happy to see both the commission and the government reject lobbying from universities seeking to be excluded from Freedom of Information law. The commission wrote:

    It continues to be appropriate and important for universities to remain subject to the Act. They are highly important institutions that play a key public role.

    You can’t have everything

    All indications are that the FOI law will not be substantially weakened, and we’re delighted about that. But of course, we’d have liked the government to take the opportunity to extend and strengthen the FOI Act too.

    We and others argued for the extension of Freedom of Information law to cover more public bodies, including organisations that provide key public services, manage national infrastructure or carry out regulation on behalf of the state.

    The commission did not consider the extension of the coverage of the Act, but did recognise this as a key omission from its consideration and noted that it had received lots of responses on this subject — and that the Act’s scope ought be reviewed.

    We also made the case for time limits for internal reviews, and consideration of the public interest test. The commission agreed, but on these points the government decided not to make any changes to the law.

    Finally

    We are happy to see the government re-state its aspiration to be “the most transparent government in the world” and hope the new guidance to public bodies promised in the statement released today will help prompt them to operate more openly.

    We’ll continue to keep an eye on potential breaches to our rights under FOI. But for now, things look a lot better than we might have feared.

     

    Image: Tom Heinze (CC)

  6. WhatDoTheyKnow as fact-checker

    These past few weeks, one of the most-viewed pages on our Freedom of Information site WhatDoTheyKnow has been this one, which asks the Department of Work and Pensions:

    A post has been circulating on Facebook, alleging that people are eligible to receive £26 a day/£182 a week in Tesco vouchers on the basis of being immigrants present in the UK. This is alleged to be in addition to the free housing and benefits for clothes, shoes, etc. Can you confirm whether the UK government does indeed provide vouchers of this amount to immigrants in the UK? 

    The DWP helpfully reply that, in fact, it’s the Home Office who deal with asylum support, while linking to the relevant page on their website which sets the true sum at a far more modest £36.95 per week.

    We all know how rumours like these can proliferate on social media such as Facebook, fueling indignation and spreading misinformation. We’re pretty sure that a large proportion of the visits to this page have come from people Googling to check the facts, before commenting on their friends’ Facebook posts, ‘Actually, no – here’s the truth’.

    That’s a great use of WhatDoTheyKnow and another reason why the publication of FOI responses can be so useful. We won’t be taking over from Snopes any time soon, but we’re glad to have helped in this particular case.

     

    Image: __andrew (CC)

     

  7. Commission on Freedom of Information oral evidence: making a case for public disclosure

    As you may remember, the government recently set up an independent commission to examine whether this country’s Freedom of Information laws should be made more restrictive.

    Back in November, we explained the changes, showed how similar legislation had had undesirable effects in other countries, and urged you to tell the commission how you felt.

    It seems that almost 30,000 people and organisations responded to the consultation — a tremendous number, and testament to the strength of feeling around the matter. The commission announced that it would invite some of the respondents to provide oral evidence, in sessions that happened at the end of January.

    Transcripts and videos from those sessions are now available on the gov.uk website. They make for fascinating, if somewhat lengthy, perusal. Attendees are from a variety of organisations, including bodies who deal with incoming FOI requests, and those who campaign for our rights under the Act.

    If you don’t fancy trawling through all 286 pages, here are a few of our own highlights — the points which really vindicate a service like WhatDoTheyKnow, with its system of publishing responses in public.

    Requesting and responding in public saves money

    A number of different respondents made the case for the savings that can be made through transparency in FOI. First there was Christopher Graham, the Information Commissioner:

    If you’ve actually concluded that, under the Freedom of Information Act, you ought to make something available, it makes common sense to make it generally available because then that gives you a reason for not having to publish it a second time, you just refer people to the lot.

    Peter Clifton from the Press Association:
    Some time that is spent answering these responses would be addressed if there was just a much more open approach to data that is often not particularly controversial, it just adds to people’s understanding about the organisations that help to run their lives and I think we should have a more consistent approach.

    Ian Redhead, from the National Police Chief’s Council did have a different opinion:

    I always try to convince my colleagues […] that the more we put on a publication scheme, the less questions we’d receive and that’s proved to be absolutely not correct. In year one, we had 15,000 requests. Last year, we had just under 50,000 and we put a huge amount of information into the public environment. So it doesn’t in any way reduce the level of applications we receive.
    But Maurice Frankel from the Campaign for Freedom of Information had this to say in response:
    I suspect they are publishing the wrong information. I don’t think they are looking what the requests are. They are getting requests for what software they are using and when the contracts come up for renewal, that is what they should publish.

    Requesting and responding in public increases accountability

    The benefits of Freedom of Information can’t always be counted in pounds and pence. What price tag can you put on accountability? Lord McNally had a great example from last night’s paper:

    Last night in the Evening Standard it’s revealed that Westminster City Council have spent £90,000 on a new Rolls Royce for their Lord Mayor.

    It might be embarrassing for Westminster City Council but why shouldn’t the good burghers of Westminster know how much Westminster City Council is spending on their Rolls Royce.

    Well, when you talk about cost and benefit, it’s very difficult to get the full cost benefit, but I suspect, both at national level and at local government level, there’s many a pound being saved by people saying, well, if we do this, it will be FoIed and we’ll have hell to pay.

    There were some objections to commercial usage of the FOI Act, where a company, for example, requests information about existing contracts from every council in the country. But here was the counter-argument, put a couple of times by the Right Honourable Lord Howard:

    After all, if that information enables the service to be provided more economically or more effectively, isn’t that a public interest?
    That wasn’t disputed — and in fact, often the information is available online. Councils already publish all expenditure over £500: the problem arises when requesters want it given in a specific format, meaning it has to be gathered anew.

    Requesting and responding in public exposes vexatious requests

    There were many mentions of ‘vexatious’ requests — that is, requests which have been submitted with ill intent, whether that be malicious or mischievous.

    When requests and responses are published online, one person’s activities become very easy to see, and vexatious behaviour is much more easily proven.

    We were interested to see the Police Chief’s Council put a rough figure on the proportion of this kind of request:

    IAN READHEAD: Oh, I would think vexatious requests are easily less [than] 3 percent of all requests.
    LORD CARLILE: So it’s a very smart [sic] proportion?
    MARK WISE: It’s very small.

    Several witnesses mentioned the types of vexatious requests they receive, and the ways in which a requester may make requests within the letter, but not spirit of the law.

    Councillor David Simmonds from the Local Government Authority:
    It is the vexatious questioner who sends in a request saying: how many members of staff do you have whose first name begins with A, how many whose first name begins with B?, and when challenged says “I am entitled to ask this information under the Act”.
    As I understand it, it refers to the individual request and not to requests, so the authority would not be entitled to refuse the request on the basis that the person had submitted many hundreds of like requests for no obvious purpose in recent times.
    Cllr Simmonds did say that he wasn’t absolutely sure about that last point and would follow up with some research.

    A final word

    When this commission was first announced, the government emphasised their commitment to open data, with the implication that there’s less need for FOI when information is proactively published. But Lord McNally had a different take on it:

    Just always remember that data, open data, is what government wants to tell you, Freedom of Information is what we want to know.

     

    There’s no word yet as to when the commission’s findings will be released, but we’ll be sure to let you know when they are.

    Image: Scott McLeod (CC)

  8. Extension of the Freedom of Information Act in Scotland

    Should you be able to request information from private companies who perform the public function of running prisons? How about independent schools which receive public funding?

    Such questions were at the heart of a consultation from the Scottish Government last year, which asked whether the Freedom of Information (Scotland) Act of 2002 should be extended to cover more bodies. These were:

    • Contractors who run privately-managed prisons
    • Providers of secure accommodation for children
    • Grant-aided schools
    • Independent special schools

    The WhatDoTheyKnow team responded to the consultation with arguments in favour of the extension of the Act to cover all such bodies: you can read the team’s full response here (including an explanation of why bodies which are not subject to the FOI Act have sometimes been added to the site).

    We’re glad to say that the consultation committee were seemingly in accord with those views, and all the bodies consulted on will become subject to the Scottish FOI Act from 1 September 2016 (subject to Scottish parliamentary process). In their response, which can be viewed on the consultation page, WhatDoTheyKnow were mentioned in relation to private prison contractors:

    We also note the response from WhatDoTheyKnow (…) who strongly supported extension to private prison contractors given their view that the detention of individuals in custody under order or sentence of the courts was undoubtedly a public function.

    Meanwhile, we await developments on the UK Freedom of Information consultation, which we also submitted to. Apparently they are analysing feedback and will be hearing oral evidence from some parties next week, with an intention ‘to report as soon as possible after these sessions’. So, not long now.


    Image: Angela Mudge (CC)

  9. Have our sites helped you? Then please help us

    Can you donate a few pounds toward the running of our UK sites?

    FixMyStreet, WhatDoTheyKnow, WriteToThem and TheyWorkForYou all provide an easy way for you, the public, to hold our elected representatives to account. They give you the power to get things changed.

    You are the lifeblood of these sites: you make the reports that go off to the council; pen the letters to your representatives, request the information that our public authorities hold.

    Today, we’re asking for a little more. When you visit one of our UK sites, you may notice a banner asking for a donation.

    That’s because, as well as relying on your usage, these sites rely on your contributions to keep them running. In fact, our overheads are substantial: your donations help fund servers, maintenance, development, user support and all the other costs that come with running popular services and large archives.

    If you’ve benefited from one of our sites, or you are glad that they are around for others, please consider setting up a regular contribution of a few pounds a month, or making a one-off donation. It will be very much appreciated.

    Donate now


    Image: Dominic Alves (CC)

  10. Why can’t I send an FOI request to WhatDoTheyKnow?

    It’s a question which periodically arises from our users: why aren’t mySociety (and our Freedom of Information site WhatDoTheyKnow) subject to the FOI Act?

    We can see why this is an obvious question to ask. We run a site which makes it easier for people to uphold their right to information from governmental bodies. We are quick to criticise if we feel that those bodies are not adhering to the law. And if you don’t follow the standards you set for others, you’re a hypocrite, right?

    But it’s also a question which fundamentally misunderstands the scope of the law, and the purpose of WhatDoTheyKnow. Since it came up again recently, we thought we’d answer it in a public blog post, so we can link here whenever it gets asked again in the future.

    The recurring question

    Here’s the question as it was posed in the comments to our recent post on proposed governmental FOI restrictions:

    As My Society is committed to the importance of FOI, isn’t it about time your parent charity voluntarily acted as if you were subject to the Freedom of Information Act?

    Well, what would you like to know?

    We invited the commenter to ask us anything he would like to know, and he did so:

    Please can you elaborate on the reasons why your parent charity or WDTK decided not to voluntarily become subject to FOI?

    Don’t you think that it undermines your arguments in favour of FOIA if a website which is promoting the legislation decides not to voluntarily be more transparent, rather than just sticking to minimum legal requirements for charities?

    In response to your offer to deal with a request for information, please can you provide:

    1. the maximum fee which has been charged to an individual council for Fix My Street and which council it was;

    2. the minimum fee which has been charged to an individual council for Fix My Street and which council it was.

    3. all the councils which have purchased Fix My Street in the last year (to facilitate making FOI requests to them).

    Here’s the answer

    We responded as follows:

    Strictly speaking, it is impossible to voluntarily become subject to a law which covers public authorities, if you are not yourself a public authority. However, we are interpreting this question to mean “why do you not allow members of the public to request information about your work?”

    The simple answer to that is: we do. As an organisation, mySociety is in favour of transparency. We advocate for it in other organisations, and we try to practice what we preach within our own, to a much further extent than is required by law.

    For example, the development of all our projects1 is conducted in public on Github, where anyone may track the conversations and issues that arise. Our website and blog both include frank content about our funding and user numbers; our published research reveals facts such as our user demographics, even where we’ve found that they paint a disappointing picture.

    We do receive frequent requests from the public for information about our projects, data, methodology, research, rationale and many other topics which would fall both within and without the scope of the FOI Act. In all cases, unless it contravenes our privacy policy to do so (ie unless our users’ private data would be at risk), we will respond to the best of our abilities.

    Another way to interpret your question might be, ‘Why is mySociety (or WhatDoTheyKnow/our parent organisation UKCOD) not included on WhatDoTheyKnow as a body to which you may address questions in public?’.

    WhatDoTheyKnow.com is a site which was conceived to make it much easier for members of the public to use their right to hold the government accountable. Charities are not government bodies and do not fall under the scope of the FOI Act, and so when this question has arisen (as it occasionally does in conversation or by the request of a user) our answer has always been that including them is not part of our remit and would, in fact, reduce the value of the site by muddying its primary purpose.

    [Note that, as a charity, our accounts are audited and published in line with the Charity Commission’s rulings.]

    Of course, like most mySociety projects, the source code is publicly available for anyone to pick up and use, so if anyone wished to initiate a similar project which put questions to charities or any other type of body, they are free to do so.

    We can’t answer that bit, though

    We were just about to provide the financial details asked for, when we realised that a couple of our contracts specifically forbade us from doing so.

    Unlike us, the local authorities for whom we provide services are subject to FOI, so full details of the contracts and other details can be found out by requesting the information from them. Typical wording in a contract states that we’ll do everything necessary to aid any FOI requests the councils receive about our services.

    Here’s how we answered the final two questions, then:

    a. the maximum fee which has been charged to an individual council for Fix My Street and which council it was; b. the minimum fee which has been charged to an individual council for Fix My Street and which council it was.

    The terms of some of our contracts with councils explicitly state that we must not disclose this information; however, as previously indicated, you may contact each council under the terms of the FOI Act; they are listed below in response to your final question together with a link to their profile on WhatDoTheyKnow should you wish to make an FOI request.

    At this juncture, we think it is worth mentioning that the costs for installing and maintaining FixMyStreet for Councils (which are laid out here) are very reasonable when compared to those charged by the giants in local government provision. Seven or eight times more reasonable in some cases.

    Additionally, we encourage the use of the Open311 standard, which means that councils aren’t locked in to FixMyStreet forever, or solely. Once the Open311 endpoint is installed, other systems can easily connect.

    Ah, but we can help you access that information

    b. All the councils which have purchased Fix My Street in the last year (to facilitate making FOI requests to them).

    Note that these are already listed on https://www.fixmystreet.com/reports (any council where we note a council URL below the FixMyStreet link). Additionally we provided a bespoke version of the FixMyStreet software to the city of Zurich.

    Taking “the last year” to be 1 November 2014 to the present date, and taking “purchased” to mean “have given us money for anything FixMyStreet-related”, our clients are:

    Newly purchased:

    Harrogate Borough Council (on WhatDoTheyKnow)
    Greenwich Borough Council (on WhatDoTheyKnow)

    Annual support fee charged for existing installation:

    Stevenage Borough Council (on WhatDoTheyKnow)
    Oxfordshire County Council (on WhatDoTheyKnow)
    Hart District Council (on WhatDoTheyKnow)
    Bromley Borough Council (on WhatDoTheyKnow)
    East Sussex County Council (on WhatDoTheyKnow)
    Warwickshire County Council (on WhatDoTheyKnow)

    New work done on existing installation:

    Oxfordshire County Council
    Warwickshire County Council
    Zurich City Council

    Scoping work done so that they could build their own Open311 integration:

    Camden Borough Council (on WhatDoTheyKnow)

    So there you go: that’s how we answered this particular request for information. We hope that, in doing so, we’ve also cleared up a few points for others who have wondered the same thing.


    1In fact, this should have read ‘nearly all our projects’. Internal codebases (eg for our organisational sites) and some commercial codebases (eg Mapumental) are private.

    Image: Magnus Akselvoll (CC)