The mySociety Services team will be attending this year’s Channel Shift Conference on 17th June in London. We’d love to see you there, and we’d be happy to talk about your needs.
Local authorities using FixMyStreet for Councils have reported a shift of up to 300% from phone to online reporting. Why? Because when online reporting systems are this easy, phone contact plummets.
So we know how important channel shift is for councils, and we can help you achieve it. With central government calling on local councils to lead the way in cost-cutting via digital technologies, we know there’s great pressure to deliver services on an ever-lower budget.
The solution doesn’t have to be a lengthy and costly tie-in with a big provider, however. FixMyStreet For Councils shows how small independents can provide everything your clients need, with no long-running, over-priced framework agreements.
Come and have a chat and we’ll show you how other councils have implemented our services. We can answer all your questions about back-end integration, mobile apps and how we can tailor FixMyStreet to your needs.
We look forward to joining attendees from Central and Local Government, Housing, Police and the Private Sector, to discuss channel shift best practices. The conference will focus on overcoming key barriers, such as: culture change, integrating front-end to back-end systems, effective business process mapping, and demonstrating and promoting channel shift success.
Many of our services are tried and tested catalysts for shifting citizen contact online. We’ll be demonstrating the channel shift success we’ve had with our council clients, and showing how you can replicate that success with your own implementation.
Here is some more information about the conference:
- Chair: James Rolfe, Director of Finance, Resources and Customer Services, Enfield Council
- Keynote: Danny McLaughlin, Digital Service Manager, Department for Work and Pensions
- Steve Halliday, Chief Information Officer, Solihull Metropolitan Borough Council and Past President, Socitm
- Julie Robinson, Director of Resources, Watford Community Housing Trust
- Boris Worrall, Executive Director Futures, Orbit Group – Futures
- Ian Simons, Group Head of Social Media, RSA Insurance
- Natalie Proffitt, Head of Digital Media Services, Leicestershire Police
- Barry May, Head of Customer Services, London Borough of Camden
Email: email@example.com / 020 7202 0571
The second international Alaveteli conference
Venue: Impact Hub Next, C/ Alameda 22, Madrid 28014
There’s no other conference like it. If you’re involved with Freedom of Information technologies, you’ll want to be at AlaveteliCon, the only event with a specific focus on FOI in the internet age.
AlaveteliCon brings together civic society organisations and individuals from around the world. All have one thing in common: an interest in online Right To Know tools.
Interested? Keep reading and apply below!
Yesterday was our conference on the Impacts of Civic Technology, and what a packed day it was.
Don’t worry if you missed anything, though: we now have videos, interviews, photos and blog posts for you to digest at your leisure.
Meanwhile, you might like to browse through the #TICTec hashtag on Twitter, where many delegates shared their thoughts and insights in real time.
Thanks to everyone who came and made TICTeC into such a rich, useful and thought-provoking day. It wouldn’t have been the same without you.
We’re expecting 109 people from 26 different countries and 69 different organisations – all with a common interest in discussing and understanding more about the impact of civic tech.
You can see the full agenda here, and don’t worry if you didn’t manage to get a ticket: we’ll be documenting everything in full.
- For the as-it-happens picture, keep an eye on the Lanyrd page throughout tomorrow.
- We’ll be following up with summaries, podcasts, photos and videos right here on the mySociety blog.
- Be sure to tag your social media with #tictec and we’ll also document the best of that.
See you tomorrow!
Thanks to everyone who came out to celebrate the launch of mySociety Services. It was great to see you all!
A cold February night it might have been, but it was certainly worth venturing out to the Nash Room at the ICA.
The company was great. The drinks flowed. Plus, the view from the balcony, across the Mall to the London skyline was stunning.
If you couldn’t make it: we’re sorry you couldn’t be there, and we hope to see you soon.
And if you hadn’t heard about it at all… well, now’s the time to sign up to the mySociety Services newsletter and make sure you’ll never miss our events, briefings and talks.
Hurry: today’s the last day to book your place at TICTeC, our conference on the Impacts of Civic Technology, if you want to take advantage of the early bird pricing.
You have until midnight tonight to save yourself £100 on your ticket price. Here’s where to book.
We’re still firming up the final schedule and session titles, but let us whet your appetite by listing some of the speakers.
Here are some of the other speakers who’ll be helping to shape the agenda at TICTeC:
We’re really delighted to be presenting such a diverse group of speakers bringing insights from so many parts of the world… and we can hardly wait to hear what they all have to share.
If you feel the same, well, now’s the time to book your ticket.
Dr. Shelley Boulianne, of MacEwan University in Alberta Canada, studies civic engagement and political participation. That makes her a perfect fit for our conference on the Impact of Civic Technology, TICTeC, where she’ll be one of two keynote speakers.
Her current research examines how social media is used to recruit youth for volunteer work in the community. This research employs interview data from youth and non-profit organisations, as well as a content analysis of Facebook and Twitter data. If that sounds right up your street, be sure to grab your TICTec tickets soon.
Meanwhile, we put a few questions to Shelley.
What will you be talking about at TICTeC?
I will present a bird’s eye view of the effects of civic technology on civic and political life. This perspective allows us to ask tough questions about technology: Does civic technology have a positive effect on civic and political life? Does it have a negative effect? Does it have any effect at all? I will present the results of a meta-analysis of more than 80 studies documenting the effects of the internet on civic and political life.
What’s your involvement in civic tech?
Most of my experience is studying the role of news websites and social networking sites on civic and political life. These tools are most interesting to me, because they engage the masses. However, I am also studying the use of online versus face to face methods for facilitating citizens’ involvement in deliberative exercises designed to inform public policy.
What are you most looking forward to about TICTeC?
I consider myself to be first and foremost a research methodologist, so I look forward to exciting discussions about how to study the effects of civic technology.
We’re looking forward to it too! If you’d like to be at TICTeC, info and a link to ticket-booking is here. But hurry: early bird registration closes on 20 February.
We’re more than delighted that Ethan Zuckerman will be one of the keynote speakers at our upcoming conference on the Impacts of Civic Technology.
Ethan is Director of the Center for Civic Media at MIT Media Lab, and a longtime digital activist and thinker. He’s on the directorial board of Ushahidi and Global Voices, as well as being a member of the Wikimedia Foundation Advisory Board.
As if that wasn’t impressive enough, Ethan is also the originator of the Cute Cat Theory of Digital Activism– a theory which, one might say, is highly relevant to at least two of the interests of many mySociety folk.
We asked Ethan a few questions in advance of his keynote presentation.
What will you be talking about at TICTeC?
I’m going to talk about civics through the lens of efficacy. What can individuals do to influence their communities, their societies and their nations? Are they more effective working through existing institutions, through building new ones or through influencing opinion via making media? And how can we know what forms of civics are most effective?
What’s your involvement in civic tech?
I’ve been building media systems for twenty years, and have focused for the last ten years on civic media, tools that help citizens make change in their communities through media. High points have included working on Global Voices, Ushahidi and now Promise Tracker.
There’s […] lots of evidence that this work is really, really hard and that we need to think more carefully about what we’re actually seeking to accomplish.
What are your best concrete examples of the impact of civic tech?
I think there’s good evidence that projects like SeeClickFix and mySociety’s various projects can help citizens feel their government is more responsive. There’s some evidence that tools like Ushahidi have allowed relief organizations to respond better to emergencies. But there’s also lots of evidence that this work is really, really hard and that we need to think more carefully about what we’re actually seeking to accomplish.
How can research help those of us in the field?
My research focuses on the question of how making media might be a path towards making change. We’re building tools that help individuals and advocacy organisations track the spread of ideas in social and journalistic media, offering nuanced pictures of the structure of a particular story or controversy.
What are you most looking forward to about TICTeC?
I’m hoping to leave with a better map of what research questions are most pressing in this space.
What (excepting mySociety, for modesty) are your favourite examples of good civic tech?
As I mentioned above, I’m an admirer of SeeClickFix and (immodestly) Ushahidi. I think Code for America is doing a good job of building a pipeline of civicly motivated techies. I think Kickstarter, while not explicitly civic tech, has been masterful in helping communities figure out how to fundraise together.
If you’d like to join us at TICTeC, tickets are still available. But hurry: early bird registration closes on 20 February.
On 18th February the mySociety gang will yet again descend on Cardiff for another evening meet-up. We had such a nice time at the Founders Hub last year that we’re heading back!
Our meet-ups are open to everyone. So whether you’re an open source veteran, or just a curious newbie interested in anything you see on mysociety.org, please come along.
At this month’s event we’ll be joined by the following guest speakers:-
Dr. Pete Burnap and Dr. Matt Williams: Pete and Matt are from Cardiff University and co-founded the Collaborative Online Social Media ObServatory aka the COSMOS project.
This project aims to study the ‘social media ecosystem’ to better understand how user behaviours, global communication networks and flows of information interact to promote hateful and socially disruptive content.
As part of the project they have developed the COSMOS software platform that reduces the technical and methodological barriers to accessing and analysing social media and other forms of open digital data.
This tool allows users to forecast the spread of hateful content over digital networks, providing an opportunity for intervention before such content ‘goes viral’ and potentially causes harm to individuals, minority groups and communities.
Pete and Matt will join us to talk how they’ve used COSMOS to analyse social media for the benefit of society.
Esko Reinikainen: Esko is a co-founder of The Satori Lab, the Cardiff-based culture hackers. They re-boot organisational culture and improve innovation skills with learning programmes & strategic advice.
New technologies with the potential to deliver extraordinary public value are emerging every day, yet the single biggest obstacle to adoption in the public sector is what The Satori Lab describe as ‘cultural immune systems’.
They have spent the past 3 years hacking in this space, and in this talk Esko will explain what they broke, what they fixed, and what they’ve found out in the process…
Our very own Mark Longair: Mark will be speaking about Democracy Club’s project YourNextMP, which is a free, trustworthy, open database of General Election candidates. Mark has been heavily involved in the creation and maintenance of YourNextMP and will talk about how it was made and how you can get involved to help out in the run up to May’s elections. You can find out more about YourNextMP in our recent blog post.
So, do come along to chat about all things ‘Tech for Good’ and enjoy a slice of pizza or two on us! Hope to see you there.
When: Wednesday 18th February 2015, drop in any time between 6pm and 9pm
Where: The Founders Hub, 119 St Mary Street, Cardiff, CF10 1DY
How: Add your name to the Lanyrd page: http://lanyrd.com/2015/mysociety/, so we know you’re coming.
Who: Anyone who fancies it.
NB: Watch our Twitter stream on @mySociety to check for last minute advice about where we are sitting or if we have moved venues for unforseen reasons.
25th March 2015, 9.30am – 5.30pm
2nd Floor, 8 Eastcheap, London, EC3M 1AE
mySociety is delighted to announce the launch of TICTeC2015 – or to give it its proper name, The Impacts of Civic Technology Conference.
This is the first in an annual series of conferences from mySociety, in which we’ll focus on the impact that civic technology and digital democracy are having upon citizens, decision makers and governments around the world.
We’ll discuss themes of engagement, participation, institution, social behaviour, politics, community, digital capability, communication and ethics relating to the use and study of civic technology.
TICTeC2015 will bring together individuals from academic and applied backgrounds as well as businesses, public authorities, NGOs and education institutions to discuss ideas, present research and build a network of individuals interested in the civic technology landscape.
This one day conference provides the opportunity for researchers to present theoretical or empirical work related to the conference theme.
We also welcome proposals for individuals to lead workshops or give presentations relating to the conference theme.
Individuals from all backgrounds are welcome to attend the conference, to learn and find out more.
Click here for more details on the event, how to register and how to submit a proposal.
Photo by Licence (CC)