Another FixMyStreet site has launched in another international location, adding to the number of citizens across the world who can enjoy keeping their neighbourhoods safe and clean with the codebase’s simple functionality. 

Popravi.to (‘Fix It’) will enable the citizens of Croatia to report issues to the authority that will get them resolved, and to make sure that everyone understands how it works there’s a jaunty video:

Open source 

The FixMyStreet codebase is open source, meaning that anyone with the required technical knowhow can pick it up, tweak it for their local context, and create an issue-reporting website for their own country, all for free.

And that’s just what Gong — an NGO not entirely unlike mySociety, but Croatian — have done, with help from a cohort of Code for Croatia members. These volunteer coders gave up their time over a period of ten months to get the website up and running, led by Gong’s Miroslav Schlossberg as a project manager, who says that the project also had the wider aim of promoting open civic technology. 

Gong came into being in 1997, choosing an acronym for their name to stand for “Građani Organizirano Nadgledaju Glasanje — or ‘Citizens Monitor Voting in an Organised Manner’. In time, as their activities expanded beyond elections, they realised that the name Gong itself was perfectly apt for an organisation that could be said to be sounding an alarm wherever they find corruption or a threat to democracy.

With all of this background in mind, it may come as little surprise that the same Gong/Code for Croatia coalition are also behind the country’s Freedom of Information site Imamo Pravo Znati, which runs on our Alaveteli platform.

Not least among their initial tasks will be securing the cooperation and understanding of the authorities to whom reports will be sent. “We are counting on the local government to recognise Popravi.to as a service that makes it easier for them to detect and locate problems and damage”, says Miroslav, “and to appreciate the contribution of citizens who report them.” 

We recognise this sentiment very well, having spent several years doing just that here in the UK for FixMyStreet.com  — and we wish Gong the best of luck as they begin on the same journey.

At this time of year, when plants run rampant, we see two common types of report on FixMyStreet: those asking their councils to mow the local verges, and those asking them why they have cut the wildflowers and grasses back.

With increasing amounts of coverage in the press about wildflowers and the benefits they can provide, we spoke to British wild plant conservation charity Plantlife to understand more about why citizens might be using FixMyStreet to request some flower-based improvements to their local road verges.

Not just a pretty place

According to Plantlife, more than 700 of species of wildflower can be found alongside UK road verges. If they’ve been left unmown in your neighbourhood, you’ll know that in these summer months they really are beautiful, with poppies, convolvulus, meadowsweet, celandine, thrift, clover and harebells (to name but a few) scattering a variety of colour through the grasses.

But there’s more than the visual appeal: these verges also improve air quality, buffer noise, and give a home to precious insect life.

With the correct verge management, Plantlife estimates that the 313,000+ miles of rural road verges in this country could become a sanctuary for 400 billion more wild flowers, as well as providing a habitat to all the bees, birds, butterflies and many other creatures that count on such flowers to survive.

A change of direction

So given all these benefits, why aren’t councils already leaving their verges to grow?

In some cases it’s the perceived expense of specialist equipment; in others it’s the fear that longer grass creates road safety issues (such as a lack of visibility at junctions) or attracts litter. Sometimes, it simply comes down to residents preferring closely mown grass.

As Plantlife points out in their Managing Grassland Road Verges guide though, it doesn’t have to be one thing or the other. There are lots of ways that councils can easily, safely and cost-effectively manage road verges to encourage wildflower growth, without compromising on the ‘neat’ look of an area and still ensuring safety.

Wild verges aren’t left entirely to their own devices: they just require a different regime of care, and still get cut back — just in a way that encourages biodiversity.

The picture is changing. Freedom of Information data collected by The Press Association earlier this year revealed that 7 in 10 councils are already taking steps to encourage wildflowers on road verges.

That being the case, giving your support by requesting a wildflower road verge in your local area could help to move those steps along and sow the seeds of better wildflower road verge management in places where opinions are still divided.

How to request a wildflower road verge via FixMyStreet

1. Go to fixmystreet.com or open the FixMyStreet app.
2. Enter the area or postcode of the road verge, or if you’re making the report on-the-go and you’re (safely!) standing right by the verge, you can select ‘use my current location’.
3. Drag the pin across the map to the exact location of the road verge and hit ‘continue’.
4. Select a category. It’s worth noting that categories on FixMyStreet are set by each council to reflect their internal departments and their own responsibilities. For this reason, you might be able to select a specific verge-related category, such as ‘verges’ ‘wildlife verges’ or ‘grass verges’, but if your council hasn’t supplied us with a designated category for verges, you might need to select one such as ‘roads’ or ‘other’.
5. Add a photo of the verge if you want to. If not, click ‘continue’ again.
6. In the ‘Summarise your problem’ box, type a title such as ‘Wildflower road verge request’.
7. In the ‘Explain what’s wrong’ box, tell your council the reasons why you would like to encourage it to manage the road verge in a way that maximises flowering plant diversity. See Plantlife’s Road Verge Campaign for advice – you could even link to it to help the council get the guidance they need.
8. Once you’re ready, click ‘continue’, fill in your details (if you’re not already logged in) and then hit ‘Submit’ to complete your request.
9. Plantlife’s Road Verge Campaign also has posters you can print out and display in your window, if you’d like to get your neighbours on board.
10. Experiencing pushback or (almost worse) no response from your council? Try getting your MP or local councillors to join your call, using WriteToThem.com.

Since FixMyStreet first launched back in 2007, we’ve always loved hearing stories from citizens about how they use the service within their local community.

Earlier this year, we heard from Lauren and John, who told us about how they’ve been using FixMyStreet to help make roads in their local area safer for blind people by reporting any pedestrian crossings with faulty or missing audio, tactile or visual indicators.

These indicators are essential for anyone with sight or hearing loss to be able to safely navigate crossing the road, so when they’re broken, it is a serious hazard. A hazard that most people probably wouldn’t notice, let alone report.

We were so inspired by their story that we asked if we could share it and encourage more people to make use of FixMyStreet in this way.

Happily, not only did they agree, but they also made a video for us! So, meet best friends Lauren and John:

John is deafblind and relies on using tactile indicators (those little plastic or metal cones beneath pedestrian crossing boxes, sometimes referred to as ‘twirlers’ or ‘spinners’) to know when it is safe to cross the road.

The pair say they started reporting any broken pedestrian crossings during lockdown as a way to make the most of their daily exercise: “We wanted to use our time to do something positive that would make journeys safer for other cane and guide dog users in the local area.

“Covid has hit visually impaired people quite hard and there have been lots of changes to street layouts, one way systems and social distancing is pretty difficult for those that cannot see.”

There are several things that Lauren and John look out for and report on FixMyStreet: “We look at all aspects of the crossing, including buttons, lights and the spinner.

“The wait light is surprisingly important because even John, who has very little remaining vision, can see if the light is on or off. If a tactile spinner isn’t working he can work out when it’s safe to cross using this light, as it will go off when the man turns green.”

That’s not all, though. Broken glass is also high up on their reporting priority list. Lauren explains, “[Glass] is a real hazard for John’s guide dog Daisy who will walk through it if there is no easy way around or if it is very small pieces she can’t see.”

Lauren says it was a local litter picking group that recommended using FixMyStreet to report all the issues she and John were finding at pedestrian crossings.

“Before finding the website I actually wouldn’t have known where or who to report the issues to.”

FixMyStreet uses the location data provided within a report to automatically send it to the correct authority. In Lauren and John’s case, it was Birmingham City Council that received their reports.

John and Lauren say using FixMyStreet has made reporting problems “easy”, and that they’ve been impressed by how quickly Birmingham City Council has responded to their FixMyStreet reports: “We have had issues fixed in less than 48 hours, which is great.”

This is something we’re very pleased to hear, and serves as a reminder of why we encourage all UK councils to give their residents the option to make reports via FixMyStreet (currently, around 2% of councils don’t accept reports from third party websites like ours).

Although lockdown will hopefully be over in the near future, John and Lauren have no plans to stop their walking and reporting routine: “Finding so many problems has motivated us to keep checking and reporting issues.

“It could be a missing button, broken light or the tactile spinner could be missing or broken. If nobody knows they are broken, then they can’t be fixed!”

Thanks so much to Lauren and John for sharing their story with us, and for being such active members of their community through FixMyStreet – this is exactly why we created the service in the first place.

Next time you’re waiting at a pedestrian crossing, why not check that everything’s working as it should, and make a quick report on FixMyStreet if it’s not?

If you want to follow more of Lauren and John’s adventures, check out their Facebook page.

How do you use FixMyStreet? Share your own story with us here.

Image: Valou_c on Unsplash

At LocalGovCamp, our designer Martin ran an interactive exercise that took attendees through a ‘consequence scanning’ exercise, as a way to predict and mitigate all the outcomes, both positive and negative, of a proposed piece of development.

In this case, the service under discussion was a fictional parking violation reporting app.

Let’s just repeat that, in case of any angry reactions: fictional!

So, what could possibly go wrong with a piece of tech designed to encourage residents to grass on fellow citizens for their poor parking? You can see how it played out in this video:

Now you’ve seen a consequence scanning exercise in action. If you’d like to understand more about the process, read on: this is how Martin explained the whole idea to us here at mySociety, with more detail on the underlying principles:

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We’ve been working on a few sensitive projects recently – specifically our work expanding FixMyStreet Pro to cover issues of a more social nature, like noise reporting, antisocial behaviour, that sort of thing.

As experienced as we are with the ‘make a report by sticking a pin in a map’ style of interaction design, we recognise the need for extra care when applying this to issues that are about people, rather than things. There’s an increased risk of building a tool that results in unintended negative consequences; especially where the service concerns an area already prone to controversy.

mySociety Board member Jonathan Flowers put us in touch with Connected Places Catapult, who had been using ‘Consequence Scanning’ for this very thing, and we realised it was just what we needed.

It’s a structured system for drawing out the consequences of a new idea, and giving people a say in what actions are used to mitigate or address them. It originated from the Doteveryone thinktank, and CPC have taken it forward and customised it for their needs.

In Consequence Scanning, consequences are classified as either intended or unintended, with the important distinction that intended consequences aren’t always positive, and unintended consequences aren’t always negative.

The process is delivered in a workshop format and works best with a good mixture of participants with diverse views and backgrounds, directly involved in the service on both sides. This means ideally both service users and service officers should take part and be prepared to be honest about consequences. For this reason it’s important to create a safe space where information can be shared honestly and openly.

The process is split into three parts:

Part one: What are the consequences?

Part two: What are the positive consequences we want to focus on?

Part three: What are the unintended consequences we should mitigate?

Part one: What are the consequences?

1. What are the intended consequences for:

•  Organisation – How might this affect our organisation?
•  Users – How might this affect the users of this service?
•  Community – What are the consequences that could affect the wider community?

1. What are the unintended consequences? For the kind of work we do, unintended consequences tend to emerge in these areas:

•    Lack of digital understanding:
  • What can happen in a situation where there is a lack of digital skills or access to technology?
• Unintended uses and users
  • What could be the unintended uses of this service?
  • What could be the unintended users of this service? Eg private companies using public services for profit
• Weak security/reliability/poor support/monitoring
  • What could happen in situations of technical failure, poorly equipped staff, or lack of budget etc?
• Changes in norms and behaviours
  • How could this cause changes in societal norms and behaviours?
• Displacement (what will people do this instead of… )
  • If people use this service instead of others what could result?
• Impact on environment
  • How might this service result in consequences for the planet or local environment?

Part two: What are the positive consequences we want to focus on?

1. Sort the list of intended consequences into groups by affinity (affinity sorting)
2. Add further details or related information

Part three: What are the unintended consequences we want to mitigate?

1. Sort the list of intended consequences into groups by affinity (affinity sorting)
2. Use causal mapping to work out the relationships between the consequences and help determine where mitigations could have the greatest impact: eg, solve A before B, solve D and prevent E,F,G
3. Use grouping and categorisation of consequences to show relationships

This system works best on a new, but defined idea. If it’s done too early in the design process, the consequences end up being very general, or people bring their own assumptions and often focus on the wrong things. It’s best to bring it in once scope has been defined.

The primary function is to identify the consequences and not to “solutionise” the mitigations, but the group should be free to discuss possible mitigations where they feel it’s important.

We’ve been using Consequence Scanning in our work on noise reporting and antisocial behaviour, and it’s also proving useful for our internal anti-racism action group, where we want to understand the potential unintended results of any future development in terms of who our services reach, and who they exclude.

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Image: Drew Graham

mySociety services help people be active citizens, whether by speaking truth to power, communicating directly with politicians, or demanding change on your doorstep —  and that’s true for the area of climate activism as much as it is for any other burning issue.

By listing some of the ways you’ve been using our services to help the climate, we hope to inspire others to do the same, and to consider new ways in which you might be able to use them to push the climate agenda even further.

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At the beginning of 2020, mySociety made a commitment to the planet, adding Climate to our existing workstreams of Transparency, Democracy and Community.

There are many experienced and knowledgeable organisations already working to fight the climate crisis. Accordingly, much of our work in this area has involved teaming up with these existing institutions, to offer the skills we do have and which they are often lacking: data wrangling, service design, site development, research and so on.

But there’s another way in which we can be useful, with no extra development or resource required from us: thanks to our established suite of services, we can help individual citizens to take action. mySociety’s UK websites are already set up to help people find out facts, ask politicians questions, check how MPs are voting, and demand better for their local communities — all useful tools when you want to tackle climate change.

We’ve had a look at the ways in which you’ve been using our websites in service of the climate, and we’ve found a huge variety of examples. Take a look through, and you might be inspired. And, if you’ve taken another type of climate action through our websites, do let us know so that we can add it to our list!

Changes in your neighbourhood

On FixMyStreet, we’ve seen people pointing out eco-unfriendly practices to the council, and asking for new amenities that would help locals to pursue a greener lifestyle.

Trees filter air pollution, absorb carbon and provide shade, so it’s possible to argue that every tree is a benefit to the community. As Friends of the Earth advise, that’s all the rationale you need to lodge a request for a Tree Preservation Order, which means that an existing tree cannot be removed without reason. 

Or perhaps there simply aren’t enough trees where you live? Then you can write to your council and request that new ones are planted.

We know that climate change is driving bees away, so those who ask their councils to leave roadside verges unmown and allow wildflowers to grow are also doing their bit to help offset the damage. 

Campaigning

Meanwhile, WriteToThem can be used by any campaign which wants its supporters to email their politicians, and there are many with an environmental or climate agenda who have done just that. 

Hyperlocal groups are campaigning against the loss of green spaces; the Possible organisation regularly rallies its supporters for innovative climate issues such as ground source heat from parks and better spaces for walking or cycling. 

Badverts wants to stop the advertising industry from pushing high-carbon products, and Power For People is pushing for non-profit clean energy companies.

And it’s not just campaigns that use WriteToThem, of course — tens of thousands of you use the site every month to tell your politicians what is important to you, how you’d like them to vote, or to alert them to wrongs that need to be set right. 

Emails sent through WritetoThem are private between you and your representative, though, so unless you tell us about it, we can’t know what you’re writing about. All the same, we can say with absolute certainty that many of you are expressing your concerns about the climate — it’s such an important topic that you must be. 

Requesting information

Many councils declared a climate emergency in 2019 — but what does that mean in real terms, and what comes next? If your council hasn’t published its Climate Action Plan, and you want to ascertain whether they actually have one (or are perhaps working on it) then a Freedom of Information request might yield answers, and plenty of people have used WhatDoTheyKnow for just this purpose.

Or, if the plans are already written and available to the public, there’s still lots more that might need disclosing: are they being adhered to and working as intended? And are the budgets accurate and adequate? How is money actually being spent? 

This request enquired whether the commitment to the climate went as far as divestment from fossil fuels, and this one dug into whether a council was using renewable energy sources.

FOI can be used in a huge variety of ways: for example, to collect disparate data from multiple authorities to make up a coherent dataset showing a nationwide picture — like this one, on behalf of Amnesty International, finding out how local authorities were reacting to childrens’ climate strikes.

Thanks to our Alaveteli software, organisations all over the world are running sites like WhatDoTheyKnow that allow their citizens to ask for information. In Hungary, the KiMitTud site uncovered a river pollution scandal; and on AskTheEU the VW emissions misconduct was hinted at long before the story hit the public consciousness.

Holding politicians accountable

FOI requests can take a while to be processed by authorities, so while you’re waiting you might like to do something a bit more immediate and look up your MP’s voting record on TheyWorkForYou. 

Each MP’s voting record includes a section on the environment, containing all parliamentary votes since 2010 that we’ve identified as relevant. The data — on policies from selling state-owned forests to higher taxes on air fares — comes from the Public Whip website, where votes are analysed and categorised. 

In the interests of stressing the importance of the climate emergency, we’re keen to give this Environment section more prominence and detail, but of course we can only include the votes that have been held, and even then only the votes that were recorded in Parliament — not those that were just ‘nodded through’ (see more about this here). However, we’ll be keeping a keen eye open for the key climate-related votes of the future.

Data

The open data accessible through our sites can often be useful for researchers: one example of this is the TheyWorkForYou API, which allows for the analysis of everything said in Parliament, among other uses. 

As examples of what can be done, Carbon Brief analysed Hansard to see which politicians mention climate change the most; and the Guardian, using TheyWorkForYou, gave a more rounded score to each MP which also took into consideration their votes and interests.

So – that’s quite a long list, and just goes to show the breadth and diversity of the possibilities afforded by our various online services.

If you’ve been feeling helpless about the climate crisis, perhaps this will give you a little hope, and inspire you to take a few small online steps yourself, in service of the planet and our future. Please do let us know how you get on.

Summary

FixMyStreet allows people to upload images along with a report. This can quickly provide the authority with more details of the issue than might be passed along in the written description, and lead to quicker evaluation and prioritisation of the repair. For problems that are hard to locate geographically by description (or where the pin has been dropped inaccurately), images might also help council staff locate and deal with the problem correctly.

In 2019, 35% of reports included photos. Accounting for several other possible factors,  reports with photos were around 15% more likely to be recorded as fixed than reports without a photo. In absolute terms, reports with photos were fixed at a rate two percentage points higher. This varies by category, with photos having a much stronger effect (highways enquiries and reports made in parks and open space) in some categories, and in other categories photos having a small negative effect in the resolution (reports of pavement issues and rights of way).

In general, these results suggest that attaching photos is not only useful for authorities, but can make it more likely that reporters have their problem resolved. There is a significant reservation that photos are much more useful for some kinds of reports than others. In terms of impacts on the service, when photos can convey useful information that helps lead to a resolution, users should be encouraged to attach them. Where photos are less helpful (such as problems encountered mostly at night), other prompt suggestions or asset selection tools may help lead to more repairs.

(more…)

Over the last few years we have stopped publishing several statistics on some of our services, but haven’t really talked publicly about why. This blog post is about the problems we’ve been trying to address and why, for the moment, we think less is better.

TheyWorkForYou numerology 

TheyWorkForYou launched with explicit rankings of MPs but these were quickly replaced with more “fuzzy” rankings, acknowledging the limitations of the data sources available in providing a concrete evaluation of an MP. Explicit rankings on the ‘numerology’ section of an MPs profile were removed in 2006. In July 2020, we removed the section altogether.

This section covered the number of speeches in Parliament this year, answers to written questions, attendance at votes, alongside more abstract metrics like the reading age of the MP’s speeches, and ‘three-word alliterative phrases’ which counted the number of times an MP said phrases like ‘she sells seashells’.

This last metric intended to make a point about the limits of the data, along with a disclaimer that countable numbers reflect only part of an MP’s job.

Our new approach is based on the idea that, while disclaimers may make us feel we have adequately reflected nuance, we don’t think they are really read by users. Instead, if we do not believe data can help make meaningful evaluations or requires large qualifications,  we should not highlight it.

Covid-19 and limits on remote participation also mean that the significance of some participation metrics is less clear for some periods. We’re open to the idea that some data may return in the future, if a clear need arises that we think we can fill with good information. In the meantime the raw information on voting attendance is still available on Public Whip. 

WriteToThem responsiveness statistics

When someone sends a message to a representative through WriteToThem, we send a survey two weeks later to ask if this was their first time writing, and whether they got a response.

This answer was used annually to generate a table ranking MPs by responsiveness. In 2017 we stopped publishing the WriteToThem stats page. The concerns that led to this were:

• There are systemic factors that can make MPs more or less likely to respond to correspondence (eg holding ministerial office).
• As the statistics only cover the last year, this can lead to MPs moving around the rankings significantly, calling into question the value of a placement in any particular year. Does it represent improvement/decline, or is the change random?
• MPs receive different types of communication and may prioritise some over others (for example,  requests for intervention rather than policy lobbying). Different MPs may receive different types of messages, making comparisons difficult.
• The bottom rankings may be reflecting factors outside MPs’control (eg a technical problem with the email address, or health problems), which can invalidate the wider value of the rankings.

The original plan was to turn this off temporarily while we explored how the approach could be improved, but digging into the complexity has led to the issue dragging on and at this point it is best to say the rankings are unlikely to return in a similar form any time soon.

The reasons for this come from our research on WriteToThem and the different ways we have tried to explore what these responsiveness scores mean.

Structural factors

There are structural factors that make direct comparisons between MPs more complicated. For instance, we found that when people write to Members of the Scottish Parliament there are different response rates for list and constituency members. What we don’t know is whether this reflects different behaviour in response to the same messages, or whether list and constituency MSPs were getting different kinds of messages, some of which are easier to respond to. Either way, this would suggest an approach where we judge these separately or need to apply a correction for this effect (and we would need to have different processes for different legislatures).

There are also collective factors that individual representatives do contribute to. For instance, if MPs from one party are more responsive to communication, controlling for this factor to make them easier to compare to other MPs individually is unfair as it minimises the collective effort. Individuals are part of parties, but also parliamentary parties are a collection of individuals. Clear divides are difficult in terms of allocating agency.

Gender

One of the other findings of our paper on the Scottish Parliament was that there was an effect in the Holyrood and Westminster Parliaments where female MPs had a systematically lower responsiveness score than male MPs (roughly 7% lower in both cases, and this remains when looking at parties in isolation). Is this a genuine difference in behaviour, or does it reflect a deeper problem with the data? While responsiveness scores are not quite evaluations it seems reasonable to be cautious in user-generated data that is systematically leading to lower rankings for women, especially when the relevant literature suggests that women MPs had spent more time on constituency service when the question was studied in the 1990s.

One concern was if abusive messages sent through the platform were leading to more emails not worth responding to. This was of special concern given online abuse against women MPs through other platforms. While WriteToThem only accounts for 1-2% of emails to MPs, it is a concern if we cannot rule out if a gendered difference in abusive messages is a contributor to a difference in a metric we would then use to make judgements about MPs.

Our research in this area has found some interaction between the gender of the writer and recipient of a message.  We found a (small) preference for users to write to representatives who shared their gender, but without more knowledge of the content of messages we cannot really understand if the responsiveness difference results from factors that are fair or unfair to judge individual representatives on. Our policy that we should maintain the privacy of communications between people and their MP as much as possible means direct examination is not possible for research projects, and returning to publishing rankings without more work to rule this out would be problematic. We are exploring other approaches to understand more about the content of messages.

Content and needs

We could in principle adjust for differences that can be identified, but we also suspect there are other differences that we cannot detect and remove. For instance, constituents in different places have different types of problems, and so have different needs from their MP. If these different kinds of problems have different levels of responsiveness, what we are actually judging an MP on is their constituents, rather than their own behaviour.

A finding from our analysis of how the index of multiple deprivation (which ranks the country on a variety of different possible measures of deprivation) relates to data in WriteToThem is that messages to MPs from more deprived areas are less likely to get a response than those from less deprived areas. The least deprived decile has a response rate about 7% higher than the average and the most deprived decile is 6% lower. However, when looking at rates per decile per individual MP there is no pattern. This suggests this is a feature of different MPs covering different areas (with different distributions of deprivation), rather than individual MPs responding differently to their own constituents.

At the end of last year, we experimented with an approach that standardised the scores via a hypothetical average constituency. This was used by change.org as one metric among many in a People-Power index. While this approach addresses a few issues with the raw rankings, we’re not happy with it. In particular, there was an issue with an MP who was downgraded because more of their responses were in a more deprived decile, and this was averaged down by lower responses in higher deciles.

If we were to continue with that approach, a system that punishes better responsiveness to more deprived areas is a choice that needed a strong justification. This approach is also becoming more abstract as a measure, and less easy to explain what the ranking represents. Are we aiming to provide useful comparisons by which to judge an MP, or a guide to WriteToThem users as to whether they should expect a reply? These are two different problems.

We are continuing to collect the data, because it is an interesting dataset and we’re still thinking about what it can best be used for, but do not expect to publish rankings in their previous form again.

FixMyStreet and WhatDoTheyKnow

Other services are concerned with public authorities rather than individual representatives. In these cases, there is a clearer (and sometimes statutory) sense of what good performance looks like.

Early versions of FixMyStreet displayed a “league table”, showing the number of reports sent to each UK council, along with the number that had been fixed recently. A few years ago we changed this page so that it only lists the top five most responsive councils.

There were several reasons for this: FixMyStreet covers many different kinds of issues that take different amounts of time to address, and different councils have more of some of these issues than others. Additionally, even once a council resolves an issue, not all users come back to mark their reports as fixed.

As a result the information we have on how quickly problems are fixed may vary for reasons out of a council’s control. And so while we show a selection of the top five “most responsive” councils on our dashboard page, as a small way of recognising the most active councils on the site, we don’t share responsiveness stats for all councils in the UK. More detail on the difference in the reported fix rate between different kinds of reports can be seen on our data explorer minisite.

WhatDoTheyKnow similarly has some statistics summary pages for the FOI performance of public authorities. We are reviewing how we want to generate and use these stats to better reflect our goals of understanding and improving compliance with FOI legislation in the UK, and as a model for our partner FOI platforms throughout the world.

In general, we want to be confident that any metric is measuring what we want to measure, and we are providing information to citizens that is meaningful. For the moment that means publishing slightly less. In the long run, we hope this will lead us to new and valuable ways of exploring this data.

What happened when you contacted your councillor or MP through WriteToThem? If that was the first step towards a change for the better — large or small —  we’d love to hear about it.

When we asked this question on Twitter, the first person to reply was Tim Morton, who told us how he’d used our services to get a useful addition to his local neighbourhood. The story began on FixMyStreet, but really came to fruition thanks to WriteToThem.

Tim says that he’s been using FixMyStreet since 2008: “If you look at my reports, the vast majority relate to the street I live in, and my local park” — and indeed, that’s the scene for the success he tweeted to tell us about: the story of the Grit Bin.

It began with a report, back in 2010:

“I pressed send,” says Tim, “and waited for something to happen”.

But unfortunately, nothing did — had Tim’s message been lost in the internal workings of his council?

It was radio silence until four weeks later when FixMyStreet’s automated mail arrived, asking whether the report had been seen to. If you click ‘no’, you’re taken to a screen suggesting a few ideas for escalating your issue, one of which is to contact your local councillors through WriteToThem.

Tim decided that this was a good idea, and posted an update on his FixMyStreet report to say so:

“Again, though, there was a period of silence… and I’d almost forgotten about it,” says Tim.

But sometimes these things take a bit of time. Because, seven weeks later, and just in time for Christmas:

Tim’s simple request had brought about a useful and tangible change for his community.

OK, so, ideally it would have happened quickly and with full communication from the council, after that first FixMyStreet report. But on the other hand, this is a great example of how sometimes you have to persevere, and try another route, before you get success.

“The grit bin is still there: occasionally I ask for a refill, and when the snow falls I trudge along the road and shovel grit across the junction.”

So the benefit has lasted — and is allowing Tim to do his bit for his community even now, a decade later.

Tim rates FixMyStreet so much that he’s demonstrated it to community groups and on training courses. He explains, “I think the great thing about FixMyStreet is its ease of use, and the very visible audit trail.

“One thing I always point out is the timestamps on my initial reports. I often make reports in the evening, or at weekends: they’re done in the moment and not by trying to get through to the council on Monday morning or when the office is open. I find if I had to wait, I’d forget about the issue.

“Leicester Council has been good at responding to my requests, and I always post their replies in the comments on my reports.” (Leicester is not currently a FixMyStreet Pro client, so their responses are not automatically published on the website, but sent to the report-maker by email.)

Being an expert user, of course Tim knows all about FixMyStreet’s more advanced features.

“I’ve recommended that community groups use the local alerts function. This means they can see what other people are reporting in their area, which they may be unaware of.

“If they’re a group that focuses on neighbourhood improvement, it will identify potential issues for them to work on, and in fact, may introduce them to potential new activists in their area. I’ve pointed Ward Councillors to this, as well, as it can be really helpful in their work”.

Thanks so much to Tim for telling us all about the grit bin and his efforts to help spread the word about FixMyStreet. A grit bin may seem like a small win, but when you consider how many thousands of reports are made up and down the country every week on FixMyStreet, and how many messages are sent to councillors on WriteToThem to ask for a neighbourhood improvement, you can see that the net effect could be massive.

And on that note, if you have brought change by writing to your MP or councillor, by making a FixMyStreet report or perhaps by using one of our other services, please let us know — we’re all ears.

We’re using these stories as part of a training module that helps young people understand how democracy functions in the UK, and how to work within it to make positive change. Your stories will help us to show this in action, rather than just theoretically, so you’ll be helping us to help those who need it. Thanks!

We’re longstanding supporters of LocalGovCamp, the conference where innovators in Local Government come together to share knowledge on how to improve services.

This year we’re both sponsoring it and running a couple of hands-on, interactive sessions. All online, of course, given the way things are these days.

On Tuesday 6 October, join a mySociety-led discussion with Mark and Zarino, on how consistent data standards across councils could open the doors to much better innovation.

We’ll be looking at our own Keep It In The Community project, nodding to our Council Climate Action Plans database, and inviting attendees to join a wider discussion on how we can encourage better joined-up data across councils.

And on Weds 7 October, our designer Martin will be running a mock ‘consequence scanning’ exercise. He’ll take participants through a new and useful way of assessing and mitigating risks in new government services, as conceived by Dot Everyone, recently taken up by Future Cities Catapult, and now used successfully in service design workshops by SocietyWorks.

We hope you’ll come along and enjoy some good discussion and deep dives into local government service improvement: find out more and book your place here.

We’ve recently introduced two new ways to locate yourself, and your reports, on FixMyStreet.

From up in the air

You might have noticed a discreet little ‘aerial’ button on the bottom of FixMyStreet’s map pages recently.

This toggles the view from the usual Ordnance Survey maps to a Bing aerial satellite view:

We hope this will make it easier for people to locate their reports accurately, in those cases where it’s a bit easier to identify landmarks from above.

This isn’t an entirely new departure for FixMyStreet: as far back as 2013 the site we made for the City of Zurich had a satellite view as default — and indeed, it still does.

At the moment, this feature is available on the nationwide fixmystreet.com, and on fifteen client authorities’ sites. Why not all authorities’ implementations? It’s basically to do with whether they have their own map servers: where we host the maps, it’s obviously more straightforward for us to deliver the alternative view.

Open Location Codes

Another option to help you find just the right spot for your report comes with the introduction of Open Location Codes, also known as OLCs or Plus Codes.

Coincidentally, these also have a connection with Zurich, as they were developed in Google’s offices there. They’re basically a more convenient and quicker way of entering latitude and longitude, and can be used to identify any spot on the planet (though of course, each FixMyStreet site has its own bounds).

As their name suggests, OLCs are open source and available for anyone to use. Want to try it out? Google Maps on mobile gives you an OLC when you drop a pin: see more details here.

This function adds to the number of ways you can search for a location on FixMyStreet from the homepage search box, which include inputting a postcode, a street name, an area, a town or city, latitude and longitude, and allowing the site to auto-locate you.

So here’s hoping these developments will allow for ever more accuracy in report locations.

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Image: William Hook