This post was originally published by UKAuthority as an industry voice feature. 

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Open standards underpin many of the digital services we use on a daily basis and are recommended by the government as a way to reduce the overall cost of a service – so why aren’t they used as standard when it comes to local government fault reporting?

As channels of communication continue to diversify, local authorities face a choice. They can shepherd reports of civic problems like potholes and fly-tipping from a vast array of different digital sources, or close off routes to engagement and restrict how members of the public can contact them.

From a form on the authority’s own website, to social media, to third party services, people have come to expect to be able to choose a method of contact that works best for them.

Meanwhile, behind the scenes, there is often a complex web of different systems in operation, each pointing in different directions, and covering different service areas.

So how can local government as a whole balance the need to embrace modern citizen expectations for engagement with the need to respond to civic service requests in an efficient and cost effective manner?

The answer is easy: don’t turn your back on open standards.

Why are open standards essential to local government?

Open standards remove barriers to communication between civic services and systems. They enable you to provide the flexibility of choice that members of the public expect without sacrificing resources or getting locked into contracts with suppliers.

There is nothing new about open standards. Open311, for example, a free, international open technology for the reporting of public realm problems originally developed in the USA, has been enabling interoperability between civic services for 15 years. 

Open standards have also been responsible for some of our most well-used transformation programmes. The government’s 2018 Open Standards principles policy paper highlights their many benefits, from avoiding vendor lock-in, to being able to reuse components of software built by others and reducing the overall cost of a service or programme.

An open standard is a way of communicating, that anyone can implement, without paying any money for permission to use the technology. The good thing about open standards is that once several technology systems start using the same ones, different systems from different manufacturers can talk to each other.

When you phone someone else’s telephone, you are using an open standard – this means you don’t have to have the same brand of phone as the person at the other end.

What this means for a government is that if you can make your database of fault reports speak to the outside world, then you don’t have to worry if reports are coming from two, ten or a thousand different websites or apps. You run one system and it copes with all of them. 

Local government call centres don’t worry about what telephone network people are phoning from, or what brand of phone they are using, so why should your digital systems be inflexible?

Standardising interoperability

As a civic technology charity, we at mySociety have been advocating for interoperable, open source civic services for two decades. Among the services we run is FixMyStreet – a third party service that citizens love using to report local problems.

Modern local authority websites have come a long way since the days when FixMyStreet first launched in 2007. Created in response to many authorities not offering an easy to use digital reporting service (if they offered one at all), FixMyStreet enabled members of the public to go online to report a problem that needed fixing in their community without any prior knowledge of council boundaries or responsibilities. It then emailed a report, including all routine information required for responding to a problem, to the best available contact address at the authority.

A few years later in 2011, we established an Open311 API for FixMyStreet to enable local authorities to receive reports from FixMyStreet directly into their backend system(s). The Open311 API also provided authorities with the ability to update report-makers and tell them when work is completed. 

Councils across the UK and abroad have used this Open311 API to connect FixMyStreet to their own systems, receiving reports to the right place in the right system, transparently displaying existing problems on the map and keeping anyone interested in the outcome of problems updated.

Open standards are everywhere, so why not in fault reporting?

Despite being a free, accessible and equitable option, open standards like Open311 are still relatively unknown and underused within local government. As the public and private sector work more closely together, an increase in the procurement of proprietary, closed systems risks the decline of interoperability in civic fault reporting processes, among other services. 

At mySociety, we see open standards like Open311 as a solid foundation for building local government services. After all, many of the digital services we use every day are built upon open standards and APIs, from email to emoji, from public transport journey planning to the protection of your online payments. 

Open standards offer an ever more important level of transparency, allowing everyone to see how they work and providing trust in exactly what data is being sent and received. 

We’re not alone in this thinking; scaling the use of open standards is also being explored by The Ministry of Housing, Communities and Local Government (MHCLG) Digital (previously DLUHC). 

When it comes to civic fault reporting, we believe that a joined-up, open system is the best approach, with everyone working together to remove barriers to successful engagement for citizens. 

Whether it’s FixMyStreet or another third party service, where open standard principles are in place, local authorities should feel confident in leaving the door open to such channels of communication without worrying about compromising on efficiency or resources

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By default, FixMyStreet still sends reports by email, and we understand why this can be inconvenient. 

Routing FixMyStreet reports directly into backend systems via Open311 is still (and will always be) free, and requires minimal up-front support to set up. Councils can find all of the information needed about the FixMyStreet Open311 API on the FixMyStreet website, or contact support@fixmystreet.com for help from the FixMyStreet team.

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Image: Liviu Florescu

My colleague Alex has already written about looking forward from this election, so here I am going to look back at the technical work that was involved for the election, and in getting all the new MPs into TheyWorkForYou.

Boundary changes

This election was the first UK Parliament election with boundary changes since 2010. Due to the long-running nature of TheyWorkForYou, which has been around now for over 20 years, this can throw up some interesting challenges. In this particular case, it turned out we were using two different JSON data lists of constituencies – both containing the same data, but one also included the other Parliaments and Assemblies, whilst the other included alternative names for some constituencies. I took the opportunity presented to merge these together and update the bits of code to use the one consolidated dataset, and then added in the 650 new constituencies to the JSON data.

Loading the new constituency data into TheyWorkForYou then threw up another historical problem – the constituency table was still using the very old Latin-1 character set encoding, rather than a more modern encoding such as UTF-8, that almost everything we have uses. This had been fine until now, with even Ynys Môn covered by that encoding, but the new constituency of Montgomeryshire and Glyndŵr contained a letter that Latin-1 could not cope with, leading to a quick emergency upgrade of the table to UTF-8 (thankfully this is a backwards compatible encoding, so worked without issue).

We had already generated data of the new constituencies and loaded these into our lookup service MapIt before Christmas. Ordnance Survey more recently published the official dataset of the boundaries, which we could then import via our usual processes, though even this raised a small issue to be resolved. It turned out in the last data release OS had given the parts of two county council electoral divisions with detached parts (Lightwater, West End and Bisley and Thorpe St Andrew) different identifiers, which they had reverted in their new release, causing our import script to get a bit confused – resolved with a small manual script.

Displaying on TheyWorkForYou

In the period before the election, we knew people would be using our site as a postcode lookup, perhaps to look up their previous MP but perhaps also expecting something useful for the upcoming election, which we wanted to provide, and so we used Democracy Club’s API to show election candidates and link to their WhoCanIVoteFor and WhereDoIVote services. We also displayed your boundary changes using the new constituency data mentioned above.

TheyWorkForYou isn’t just the UK Parliament, though, it also covers the Scottish and Welsh Parliaments, and the Northern Ireland Assembly, so we also had to maintain the provision of that information to people – email alerts for those bodies continued throughout as usual, and the postcode lookup kept showing people their representatives in the devolved nations.

Once the election closed, we automatically updated our messaging, and the next day switched back to our normal behaviour of taking you directly to your MP page in England, and showing you your MP and other representatives elsewhere.

We had a fun issue where some people were getting their new MP, whereas some were getting the old MP – during the period of dissolution, when there are no MPs, we have a configuration flag to enable the site to know it should return the latest result even if it’s not current (you don’t want this all the time, when e.g. an MP has resigned or died), but once new data was being loaded in, one database query was returning results in a random order; fixed by adding some sorting by descending end date.

Election result data

At the last election in 2019, we took a live feed of election results from Democracy Club, who have collected all the candidate information for their Who Can I Vote For service – which all began as the result of a mySociety project back in 2010.

Democracy Club were performing the same service this time, and gratifyingly it was quite a small change to have our 2019 code work with any 2024 changes to the source information (incidentally, there aren’t a lot of narrative doctests in our codebase, but I quite like the one in use there!).

This script would do half the job, of taking in some source data (who has been elected, and including their TheyWorkForYou identifier if they already had one due to being a previous representative of some sort) and amending our source JSON data to add the newly elected representative.

The other half is loading that source data into the TheyWorkForYou database for display on the site. Our normal loading script works fine, but looks through all the source data to see if there have been any changes to take account of. For the election, we don’t need it to do all that, so I tweaked the script to only do the minimal necessary to load in newly created information.

These two scripts were then added to a cron on our server, running every few minutes through the night. I did stay up long enough to check that the first few worked okay, before leaving it to itself from then on. I also set it up to pipe its output to our Slack channel, so people could see it operating:

This also meant as the final few trickle through, it’s popping up reminding us it’s still doing its job:

All the results (bar the one we’re still waiting for) are now committed to the repository, joining all our other open data.

Support TheyWorkForYou and our work

TheyWorkForYou and WriteToThem are run by mySociety, a small UK charity. We’re a very efficient operation and do a lot with a small team; if we had bit more money, we could achieve a lot more.

We want to see a transparent, resilient democracy, with equal access to information, representation and voice for citizens. If you believe in this vision please donate today to enable greater transparency and accountability of the next government.

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Image: Moritz Kindler

By default, FixMyStreet reports are sent via email to the most appropriate available email address at the responsible authority. When the service first launched in 2007 that made perfect sense, but these days we understand that this is not always convenient for councils using backend systems to manage their fault reports.

The good news is that reports don’t have to be sent via email anymore; they can be sent directly into whichever system(s) you’re using via an Open311 API – and it can be done for free!

The bad news is that, while this is not a new piece of functionality, it isn’t a very well-known one! We’re trying to change that.

What is Open311?

In a nutshell, it’s a free, international technology, known as an open standard, that allows civic reporting services and systems to ‘talk to’ each other.

Setting up an Open311 API endpoint for FixMyStreet will enable you to receive reports from FixMyStreet.com and the app directly into your backend system(s) instead of via email. It will also allow you to close/update reports on FixMyStreet.com or the app when work is completed.

Open311 isn’t new (we’ve been using it to connect to council systems since 2011), but it still isn’t as widely known as it deserves to be.

Getting started with Open311

Setting up an Open311 endpoint yourself to provide access to one or more of your current services shouldn’t take you more than a few days of development: it usually only needs the support of your technical team and some project management time. We can also build and maintain the integration for you if desired for a small annual fee. 

You can find plenty more information here, and you can read our full Open311 technical specification on GitHub. For any other questions, please don’t hesitate to get in touch and we’ll be happy to help. 

About FixMyStreet

If you’re reading this you probably already know what FixMyStreet is, but just in case you don’t: FixMyStreet is a free service built by us, civic technology charity mySociety, to make it easier for anyone to digitally report a problem in their local area without needing to have any knowledge of council boundaries or responsibilities.

The categories of problems that can be reported via FixMyStreet are dictated by you, the council, and we’re always willing to work with you to ensure you are receiving all of the information you need.

FixMyStreet routinely includes the following information in its reports:

• User’s name, email address, and, if given, phone number
• Report category
• Report title and description
• Easting & northing, latitude & longitude
• Nearest road to the pin placed on the map (automatically generated by Bing Maps)
• Nearest postcode to the pin placed on the map (automatically generated)

17 years on from its launch, FixMyStreet acts as a national reporting platform, bringing all of the local authorities and government organisations together on one system, triaging reports between councils at all levels, highways agencies and housing associations. There’s also a Pro version of the software, available for councils that want to use it as their own, provided by our owned subsidiary SocietyWorks. 

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Got a question about FixMyStreet? Drop us a message. 

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Image: Ricardo Gomez Angel on Unsplash

We sometimes see stories in national and regional press that use data from FixMyStreet, our long-running reporting service for local problems, to report on the best or worst places for potholes, fly-tipping and other topical issues.

When we are asked by journalists and other organisations to provide such data, we always say no, because data from FixMyStreet cannot be used to definitively compare different areas in a fair manner. 

However, because FixMyStreet is an open source platform which displays all reports publicly to facilitate an open and community-centric approach to reporting, we don’t always get a say in the matter or have a chance to provide essential caveats about the limitations of the data before it ends up misinterpreted and misused in a story that gets picked up by the press. 

Why FixMyStreet data cannot be used to fairly compare areas

While FixMyStreet is a national reporting service, the data from it paints only a small part of the picture. 

1. FixMyStreet is one of many ways in which citizens across the UK can report a problem to their local council. In most cases, FixMyStreet works alongside authorities’ own online reporting services. Reports are also made to authorities via social media, via telephone, via email and even via word of mouth to local councillors. In those areas, FixMyStreet reports do not tell the full story.
2. Meanwhile, a growing number of councils use the platform as their own integrated service via FixMyStreet Pro, which is run by our wholly owned subsidiary SocietyWorks. As a result, these areas may seem to have more reports about an issue than others, but this doesn’t suggest the problem is more prevalent there; instead, it suggests that more reports are being made via FixMyStreet instead of another service or channel. 
3. Another thing to note is that a small number of councils refuse to accept reports from residents via third parties like FixMyStreet full stop, so in those areas the data would make it look as though there are no problems there at all.
4. It is also worth noting that reports on FixMyStreet display a status to say whether the issue is fixed or not. This helps people in a community to understand what is being done, but it relies on users coming back to mark an issue as fixed when it has been. This limits the reliability of data looking at, for example, all open reports within a certain category, because some of those issues may actually have been resolved. Follow-ups sent to report-makers help to mitigate against this, while reports whose statuses haven’t changed for a long time eventually become marked as ‘unknown’. 
5. Furthermore, categories on FixMyStreet and FixMyStreet Pro are set by each individual council to reflect the issues they can deal with and the terminology used by their internal systems. For that reason there is no such thing as a simple way to compare all potholes, for example, reported in an area, because those reports might also be listed under ‘road defect’ or ‘dip in road’.
6. Perhaps the most crucial reason comparison is unfair using FixMyStreet data alone is the disparity in where it is used, how it is used and who it is used by across the UK. A joint research article published in the Spring 2023 edition of the Irish Local Authority Times by mySociety and the University of Stirling found that people in areas of middle deprivation report the most problems via FixMyStreet, but that does not mean those areas have the most problems. 

Another example of this can be found in mySociety research into incidents of deprivation from 2019 which found that reports of dog fouling have a peak in areas of middle deprivation, but this does not reflect the real world incidence of dog fouling, which was found to be most prevalent in the highest areas of deprivation.

More generally, joint research in 2018 by the University of Stirling, the University of Sheffield and mySociety into the geography of FixMyStreet reports found that there are clear differences between areas in relation to the kinds of things that are reported most frequently, making comparison on a national scale wholly unreliable. 

Final thoughts

We built FixMyStreet in 2007 to make it easier for people to report problems in their neighbourhood, with a simple reporting process and no need for any prior knowledge of council boundaries or responsibilities. Our intention was, and continues to be, to help citizens engage in their community, to get the right information to the right people – and never to pit authorities or areas against each other, or denounce the worst place for an issue.

FixMyStreet helps to construct a snapshot of communities. It enables people to see what has been reported and to which authority, while at the same time attempting to reduce the occurrence of report duplication for the responsible authority.

For all the reasons we’ve given, mySociety and SocietyWorks will not endorse the simplistic use of FixMyStreet data to compare, denounce or rank areas.

Of course, that is not to say that data from FixMyStreet is not useful to analyse in other contexts, and we are always supportive of research that is carried out with more constructive premises. If you are interested, you can find a wealth of research using FixMyStreet data on the mySociety Research website.

Councils and other authorities can find out more about FixMyStreet and how it works here: https://www.fixmystreet.com/about/information-for-councils 

…this is mySociety’s 20th anniversary Impact Report!

This has been a very special year – mySociety’s 20th anniversary.

So we haven’t just put together our usual review of the past twelve months: this Impact Report is a special edition, covering our entire history since 2003.

We look back at our beginnings as a small group of determined coders, and trace our history through the changes our services have made, here in the UK and across the world.

Discover daring acts of (data) piracy, and learn which vandalised phone box sparked the idea for FixMyStreet. Find out how our “cheap and cheerful open web technology” has been instrumental in helping citizens tackle vital issues, from the climate emergency to human trafficking.

It’s quite the read. Sit back, grab a mince pie if you have one to hand…and enjoy! Access the Anniversary Impact report here (web), or enjoy the print-faithful PDF version, or plain text and epub formats.

And if you’re interested in our activity on the SocietyWorks side, don’t miss their own, just as engrossing, annual report: you can read that here.

This is the third part in a short series of month notes about our Neighbourhood Warmth project. It has also been cross-posted on the blog of our project partner, Dark Matter Labs.

A recap of what we’re working on

Home energy is a major source of carbon emissions in the UK. If we’re going to reach our Net Zero goals, our existing homes need to be more efficient in the energy they use, and need to use energy from renewable sources. This process is called ‘retrofit’.

The UK government has set a goal to become Net Zero by 2050, and many local authorities have goals that are even more ambitious. Yet most of the homes of 2050 already exist today. If we’re going to reach this Net Zero goal, the UK Green Building Council (UKGBC) estimates that we need to be retrofitting two homes every minute.

In previous stages of this project we heard how the current individualised approach to retrofit isn’t working. Technical expertise, access to finance, limited supply, and trust in solutions and suppliers were all listed as barriers to the adoption of retrofit. Neighbourhood Warmth is our prototype of a digital service to overcome those barriers, through a community-led approach to domestic retrofit.

What does a community-led approach look like?

As is usually the case with early stages of a digital tool, our understanding of the core purpose of Neighbourhood Warmth (NW) has evolved with the feedback we’ve received.

Our early versions of the prototype suggested a service that supports not only the formation of neighbourhood groups around a shared retrofit challenge, but then gives some amount of advice and support for those groups as they progress through retrofit projects together.

As the process has gone on, we’ve come to understand these as two more separate phases in the overall retrofit journey.

Structuring, coordinating, and delivering community retrofit projects is an incredibly complex challenge in its own right. But when demonstrating our prototype this summer, we were encouraged to discover a few organisations already attempting this – notably Novoville’s forthcoming Shared Works platform.

It therefore became more clear that a key role Neighbourhood Warmth could play is the bit that comes before that – something that enables neighbours to kickstart action. Something that surfaces and then builds demand, and allows neighbourhood groups to connect with suitable suppliers, coordinators, or support schemes.

Co-design & feedback workshops

In the previous monthnotes we named some of the co-design workshops we were organising with various groups to gather feedback on what works and what doesn’t with the current alpha version of Neighbourhood Warmth.

We hosted several online workshops with community-based groups in Birmingham and Frome, and one with local authority retrofit specialists in UKGBC’s officer forum.

What did we learn?

1. Local Authorities see potential for how they could talk to residents and structure funding

With Net Zero targets in place, but huge gaps in funding and resources, many local authorities are struggling to engage and understand where interest in retrofitting and energy efficiency might be. Having a map of where neighbours are connecting and what they’re interested in organising around could support local authorities to play a convening role to unlock action that is greater than the sum of its parts. Combining that data with information on deprivation, population density or other relevant factors might reveal opportunities for better deploy funding to drive change.

2. We should be more explicit about the problems Neighbourhood Warmth exists to solve

In our workshops we heard that Neighbourhood Warmth was both too specific, and not specific enough. Some residents asked for a version of Neighbourhood Warmth that extended beyond just home retrofit, and into shared infrastructure like solar panels, green spaces and transport. Others felt the different types of “challenge” presented in the tool were already too confusing for most users, and that a clearer focus on one specific “ask” would be the most effective way to spur local action.

One challenge here is that people have different motivations for exploring retrofit. Our alpha acknowledged that by flashing these up on the homepage: “We’re connecting neighbours to… stay warm… save energy… save money… improve health… save the planet…” Common Cause Foundation emphasises the importance of framing in communications. Framing activates different values and impacts on people’s propensity to exercise those in future. More consistent framing could create a more coherent experience for users of a digital service like this, and overcome confusion about its purpose.

Other feedback suggested that we should consider gauging users’ interests, experience, capacity and preferences upfront to inform a more tailored welcome journey before encouraging them to connect with neighbours?

3. Giving too much advice could be risky

The one thing to remember about building science is that it’s complicated, and can go wrong quickly. If we’re enabling people to self-organise  and take home energy action, then what responsibility do we have to make sure that things go well. Because retrofitting is often highly dependent on each individual home and the residents living there, professional knowledge can’t be easily codified and made digital. But grouping people into similar house types in similar locations could reduce the cost of accessing knowledge, increase the chance of people doing so and provide safety in numbers for neighbours engaging with suppliers collectively.

4. There are group projects in the UK that we can learn from

Levenshulme Area Based Retrofit by Carbon Co-op – “Homes will be offered a set package of retrofit works, similar to the other houses in the scheme, but with small adjustments to fit the home and household’s priorities. The scheme’s approach is based around learnings from Carbon Co-op’s Retrofit for All Toolkit to ensure householders are centred in the process.

POWER in Walthamstow -”a ‘show and do’ project building a solar POWER STATION across the rooftops (streets, schools, community buildings) of North East London via enacting a grassroots Green New Deal – working with art and infrastructure to tackle the interlinked climate/energy/cost of living crises.”

HUBBUB’s work -”In partnership with OVO Energy Solutions, we’ve begun a trial to explore ways that residents of a selected street in Glasgow can make collective changes to tackle increasing costs of energy to retrofit homes at the scale needed. We aim to work with approximately twenty households to make individual and collective home improvements from ‘try-it-now’ behaviour changes to insulation and renewable energy measures. The project will also test how economies of scale can cut the cost of retrofitting.”

Novoville – “Our ambition is clear: to be the countrywide platform for energy efficiency and decarbonisation of homes in Britain. Crucial to our ambition is building on our existing collaborative platform: retrofitting 26 million homes will not happen flat-by-flat, but block-by-block. Buying a heat pump will not be done home-by-home, but street-by-street.”

What’s next?

With this early alpha phase of work coming to a close, we’re a bit clearer on the research questions described in earlier monthnotes. But we haven’t got to the bottom of them yet. That said, there’s consensus around the idea of broadening our collaboration in order to do that.

In particular we’re keen to collaborate with an organisation that engages directly with householders to help them take home energy action. This should allow more rigorous testing of the next version of Neighbourhood Warmth, based on whether householders and other actors behave differently when a digital service exists to support their efforts.

And while we continue to grapple with the scope of the service and delve into the value it might provide to different stakeholders, some interesting avenues are emerging. Recent conversations with potential collaborators have led us to consider the potential for Neighbourhood Warmth to broaden participation in flexibility markets and heat networks. And with that, a whole new set of research questions suggest themselves. We’ll hope to share more on that in our next set of monthnotes, but we’d love to hear from you in the meantime.

Please get in touch to share thoughts or suggest a chat – especially if you provide home energy services and have thoughts on how this work could help!

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Image: Elissar Haidar

If you’re a litter picker – someone who goes out with binbags, gloves and a general determination to clean up your local area – then clearly you have a well-developed sense of pride in your neighbourhood.

Little wonder, then, that many litter pickers use FixMyStreet as they go about their voluntary clean-ups. We love to see it — and we like it even more when they give a shoutout to the service on social media!

This cheery bunch are the Kings Heath and Brandwood Litter Pickers, who quite honestly manage to make hard toil look like a fun social event. Indeed, they do often follow up their work cleaning up the streets with a cuppa and a chat.

Kim Hudson, the pink-haired lady in that first picture, tweeted to say that not only had they filled seven binbags in a recent outing, but they’d used FixMyStreet to report five instances of fly tipping, broken paving and drain covers. Looks like they’re not averse to a few guerrilla tactics too…

We messaged Kim, and she told us, “The Kings Heath & Brandwood Litter Pickers operate in south Birmingham. 

“We meet every Sunday at 10, and we also support other local groups if they have a grotspot. I am known as the Dawberry Fields Fairy and have been known to litter-pick in my tutu!” Kim also told us to get in touch with the group’s founder, Andrea Quigley, if we needed more details — so we did! 

Andrea explained the how group began: “It started about four years ago. My daughter was working in Spain and, returning one Christmas, was appalled at the litter on the streets. Spain is much cleaner. So, with a friend, we started the group”.

Their grabbers, gloves, hoops, high viz vests and other equipment are funded by Kings Heath Business Improvement District, and Birmingham City Council provide the bags.

It’s all very well organised: “Our members adopt roads and when they join say how many hours they are prepared to do each month. 

“Some members just adopt their own streets; others do more. Only about ten of us meet on Sundays, but the group as a whole has about 65 members who just get on with it in their locality.”

And how does FixMyStreet fit in?

“We regularly use FixMyStreet to log issues — usually fly tipping — and it’s extremely useful and easy to use. 

“In the email I send to new members, I always suggest they use FixMyStreet to report issues with the council. I think our team has made a difference to the area and the community and as we use FixMyStreet, that has too.”

We’re really glad to be playing a part in this endeavour. We also enjoyed hearing about the logistics of the group – and the fun side – from Kim and Andrea. 

If your neighbourhood could do with a clean-up, perhaps you’ll take inspiration from the Kings Heath and Brandwood posse, and get a group of litter pickers together. Sounds like the ideal social activity: a bit of physical exertion, a sociable chat, cleaner streets for everyone – oh, and the chance to wear a tutu if you’d like.

Who knew litter picking could be so much fun!

Broken street lights, fly-tipping, potholes and other local, place-based issues in Wales can now be reported to the correct authority by citizens in Welsh as well as in English via FixMyStreet, the long-running reporting service for street and environmental problems provided by civic technology charity mySociety, upon which SocietyWorks’ FixMyStreet Pro is built.

FixMyStreet is a progressive web app that enables citizens across the UK to report local problems to the authority responsible for fixing them, even if they do not know who that is. For the first time since its launch in 2007, users in Wales wanting to make reports in Welsh will be able to view a Welsh-language version of the website and app, including a Welsh-language map provided by Mapio Cymru.

Over half a million people in Wales speak Welsh and the Welsh Government aims to double this by 2050. Having digital services that work as well in Welsh as they do in English is key to achieving this growth in the language. Launched in 2019, Mapio Cymru is a project that aims to ensure mapping services are as good in Welsh as they are in English. Using open data sources Mapio Cymru provides a Welsh-only map of Wales. It also works with organisations across Wales to improve mapping services in the Welsh language.

Louise Crow, Chief Executive at mySociety, said: “FixMyStreet was built to make it easier for citizens to report problems in their communities. We are delighted to be able to make the service accessible to Welsh-speaking citizens, with a fully translated reporting process and a Welsh-language map, enabling users to select the street names and locations with which they are familiar. We look forward to seeing the Welsh-language version of the service put to good use by more citizens who care about improving where they live.”

Ben Proctor, Innovation Director at Data Orchard CIC which runs the Mapio Cymru project, said: “Digital mapping technology is really powerful and easy for organisations like mySociety to use in English. Sadly it’s not the same in Welsh. We aim to make it easier for organisations to deliver services on the highest quality Welsh-language mapping available.”

Are you a Welsh-speaker?

Welsh-speaking users can start using the Welsh-language version of FixMyStreet straight away by heading to cy.fixmystreet.com or downloading the FixMyStreet app from the relevant app store.

There are gaps in Mapio Cymru’s Welsh language map because the project relies on volunteers and public bodies to contribute definitive Welsh names. Volunteers can help to plug the gaps by adding the Welsh names for features on the map (buildings, roads, mountains, fields and so on). Public bodies can help to plug the gaps by publishing the Welsh names that they hold for features under an open licence. The Mapio Cymru team is available to advise on these issues. Just visit the Mapio Cymru website.

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Image: Catrin Ellis

At FixMyStreet there’s nothing we like better than to see….well, streets being fixed!

And we especially like it when people share a couple of good ‘before and after’ photos. It proves the system is working, and also helps more people discover FixMyStreet and understand what it can do.

Here’s one that we spotted recently. First the Oxfordshire Cycling Network posted a delighted tweet to show that a path had been repaired –

– upon which, Oxford city councillor Anna Railton replied to say she’d reported it on FixMyStreet, with an image of how it had been previously:

We were interested to hear more about how a councillor uses FixMyStreet, so we asked Anna, who said: “I use it quite a lot. The location plus photo combination, and the fact you don’t have to work out where to send it, is invaluable.

“It’s very good in two (or more) tier authorities where I don’t always have direct access to the right officers.”

Anna’s right when she says that FixMyStreet routes reports to the right authority to deal with them: even if you live in an area that has, say, a city council and a county council, it knows which one deals with which types of issue — and sends your reports to National Highways where appropriate, too.

But councillors don’t have to do all the hard work themselves: everyone in the area can also, of course, report anything that needs putting right, giving the council the benefit of many eyes on the ground as people go about their daily business. 

“I do plug it a lot with residents!” says Anna.

Councillors can also find the FixMyStreet local alerts very handy in their work. This free service sends you an email every time a new report is made within a defined area. 

Not only can they see what new issues are being reported, but over time they can also get a good overview of what problems are most common, or recurring. One option is to sign up for all reports within a specific ward, which is ideal for councillors — or anyone who’s interested in their own neighbourhood.

Thanks very much to Anna for letting us know how she uses FixMyStreet: we hope we can help bring many more smooth rides for the cyclists of Oxfordshire.

Matt Davis is one of those people who not only appreciates the beauty of his surroundings, but does what he can to help preserve that beauty. A keen rambler, Matt often punctuates his walks in the countryside to make reports on FixMyStreet.

“I’ve reported batteries dumped in forests, discarded TVs at the roadside, fly tipping in hard-to-reach dead end roads, builders’ rubble, all sorts.

“When ask for an update on the progress I then get to go out for another nice long walk again!” 

And what he likes about FixMyStreet is that it actually gets results. “My walking companion is always impressed by me stopping for five minutes, interacting with my phone, for something that actually gets things cleared up.”

We thought that this photo [below], which Matt attached to one of his reports, was an excellent example of how fly tipping can mar a beautiful natural landscape. And you can see from the sign, which says “Fly tipping is a crime”, that this is a hotspot for it.

Image: Matt Davis. Click to see it at a larger size.

But as he points out, FixMyStreet is great for tackling the problem before it takes root.

“Overall the brilliance about this app is that it helps clear up areas, so that people don’t then add more to the ugliness of the countryside”, says Matt. “If there’s rubbish that has been dumped, offenders will dump more rubbish on top. By keeping it clear it prevents somebody from thinking that a particular site is an easy target.”

When we spoke to Matt, he had just received the welcome news that he’d be joining his local town council. But that’s just the latest in a long list of public-spirited activities for his local area. Hearing of everything he’s involved in is inspiring, and not a little exhausting!

“I’m a litter womble; I’m the towns tree warden; I also sit on the committee for the town’s allotments. I’ve recently become the chair of the Leicestershire Industrial History Society; I’m a volunteer in other areas as well – I regularly attend a private community allotment and I work at a council-owned 18th century manor house in their gardens.”

Hearing all of this, it makes perfect sense that FixMyStreet fits so well into Matt’s daily activities. Our users are so often the people who are already going the extra mile for their community, and who don’t just notice when something’s amiss, but actually do something about it!

“I’m very positive about FixMyStreet. It’s an excellent app that cuts out all of the fluff, and directs your problem to the appropriate department.”

And we are delighted to hear how our service is being used. Thanks to Matt for speaking to us about it, and three cheers for people like him!