1. See maps of FixMyStreet reports across the UK

    With funding from the Consumer Data Research Centre (CDRC) we’ve been working with researchers from the University of Sheffield and University of Sterling to open up FixMyStreet data for researchers.

    For an example of the kind of thing that can be done with this data, this group have produced maps for every local authority in the UK, mapping FixMyStreet reports against indices of deprivation (a few examples: Sheffield, Harrogate and Cardiff). These can be explored on our mini-site, where for each authority you can also download a printable poster with additional statistics.

    If you’d like to know more about what these maps mean and what we learned from the process, there’s a report exploring what we learned here.

  2. FixMyStreet Pro says ‘Hi’ to Oxfordshire’s HIAMS

    Our client councils continue to test our integration mettle with the many and varied internal systems they use.

    One nice thing about FixMyStreet Pro, from the council point of view, is that it can play nicely with any internal council system, passing reports wherever they are needed and feeding updates back to the report-maker and onto the live site. What keeps life interesting is that there’s a huge variety of differing set-ups across every council, so there’s always something new to learn.

    Oxfordshire County Council are a case in point. They’ve been a client of ours since 2013, and back in May they asked if we could work with them to integrate their new highways asset maintenance system HIAMS, supplied by WDM, and make sure the whole kaboodle could work with FixMyStreet Pro as well.

    At the same time, they needed an update to their co-branded version of FixMyStreet to match a new design across the council website. FixMyStreet can take on any template so that it fits seamlessly into the rest of the site.

    Oxfordshire County Council's installation of FixMyStreet

    As FixMyStreet was well embedded and citizens were already using it, it was vital to ensure that the disruption was kept to a minimum, both for report-makers and members of staff dealing with enquiries.

    We worked closely with WDM and Oxfordshire County Council to create a connector that would pass information the user entered on Oxfordshire’s FixMyStreet installation or the national FixMyStreet website into the new WDM system, with the correct categories and details already completed.

    Once we saw data going into the system successfully, the next task was to get updates back out. One single report could take a long journey, being passed from WDM onto another system and then back through to WDM before an update came to the user. We didn’t want to leave the report-maker wondering what was happening, so it was crucial to ensure that updates came back to them as smoothly and quickly as possible.

    The integration between FixMyStreet and WDM is now live and working. Users will receive an update whenever their report’s status is changed within the WDM system, meaning there’s no need for them to follow up with a phone call or email — a win for both citizens and councils.

    It all went smoothly from our point of view, but let’s hear from Anna Fitzgerald, Oxfordshire’s Infrastructure Information Management Principal Officer:

    “We’ve been using FixMyStreet Pro since 2013 as it’s a system which is easy to integrate and our customers love it.

    “From an IT support side; integrating the new system to FixMyStreet Pro was seamless. The team at mySociety have been a pleasure to work with, are extremely helpful, knowledgeable and organised. They make you feel like you are their top priority at all times, nothing was ever an issue.

    “Now that we have full integration with the new system, the process of updating our customers happens instantaneously. FixMyStreet Pro has also given us flexibility to change how we communicate with our customers, how often we communicate; and all in real time.

    “What’s more, our Members and management team love it as it has greatly reduced the amount of calls to our customer services desk, which saves a lot of money for the council.”

    As always, we’re delighted to hear such positive feedback. If you’re from a council and would like to explore the benefits FixMyStreet Pro could bring you, please do get in touch.

    Image: Suad Kamardeen

  3. Finding the right way to keep it in the community

    One thing that’s not always talked about in tech is that sometimes projects take a few twists and turns before they find their final path. That’s certainly true of our Keep It In The Community project (KIITC) which aims to map Assets of Community Value across England, in collaboration with Power To Change and MHCLG.

    We’ve been blogging about the project as we progress, and if you read Mark’s blog in September you’ll have seen that we began with plans for a full central register, which would retrieve and keep in sync with information from council websites to present a countrywide overview of ACVs, and also allow community groups to register new ones.

    As we’d feared, we found that data from councils is in many varied formats, and is often moved around, meaning that getting the site to update automatically as we had first hoped would just be too difficult with the quite fragile approach of scraping and swapping spreadsheets that we had originally explored.

    And so we launched KIITC with a snapshot of the data as it existed in September 2018, all manually added by hand, and added functionality that would allow councils to maintain their own records if desired.

    Now, there’s another twist in the tale — we’re bringing some of our original vision back to the table. We’re planning some more development which will increase KIITC’s value for everyone: communities, citizens and councils alike.

    Features for community groups

    If councils don’t have the resources to maintain anything beyond the legally required bare bones register of assets, the community groups who care so passionately about the places and spaces they’re trying to secure will soon be able to get involved and help.

    This penny dropped when, in discussions with Locality, the national network supporting community groups, (and who are also funded by Power To Change) we determined that by working together more closely we could realise the ambition we have for KIITC to be a live up to date register of community assets of all types in England.

    With their collaboration, we’ll be able to talk to community groups to find out their needs, and then develop features for KIITC that will allow these groups to update existing ACVs and register new ones with details, photographs and stories.

    As part of that work in the next couple of months we’ll be adding the ability for anyone to update asset details on the site if they have more up to date information, and we’ll be improving how we display each asset to be more informative and attractive on the page.

    So watch this space as we work together on the latest twist in KIITC’s tail as we keep working on this over the next few months.


    Image: Donnie Rose (Unsplash)

  4. TICTeC Local: wrap-up report

    The Federation, opposite the birthplace of the Co-operative movement in Manchester, was an appropriate venue for TICTeC Local. After all, we were all there to discuss big, transformative ideas that could improve society.

    Yesterday’s event — the first of its kind — brought together representatives from the worlds of Civic Tech, local authorities, and social impact organisations to discuss, in myriad ways, how citizens and local government can work better together.

    Whether you were there or not, this post will hopefully act as a useful jumping-off point, with links to where you can find out more about each of the speakers and the organisations they represent.

    We’ll also share photos and the presentations themselves, soon — watch this space.

    Civic Tech and Local Gov: the evidence base

    Dr Rebecca Rumbul is mySociety’s own Head of Research; she stressed the need for research into the impacts of technology, citing examples where projects have been used in ways that were totally different from what had been planned. Our research to date can be found here.

    Opening keynote: Fixing the plumbing

    Paul Maltby, Chief Digital Officer, Ministry of Housing, Communities & Local Government (MHCLG), presented the several joined-up initiatives that his department has introduced, with a basic belief that we need to ‘get the plumbing right’ before we can build more complex tech for the future. From training senior managers in tech, to the Local Digital Fund, they’re already seeing tangible results. Paul also encouraged all who work within the sector to sign up to the localgovdigital Slack channel.

    Introducing Public Square

    Michelle Brook of the Democratic Society announced their collaboration with us, mySociety, in a two-year action research project that will examine how to increase citizen participation at the local government level: Public Square.

    If you work within this sphere and are interested in getting involved, you should:

    – Sign up for the kick-off event on Nov 19th in Manchester (and share it with others who might like to come);

    – Sign up for the mailing list;

    – and get in touch for a talk on team@thepublicsquare.org.uk, especially if you are from a local council and would be interested in helping shape the research.

    FixMyStreet Pro: Better street reporting for citizens and councils

    Andrea Bowes from Lincolnshire County Council told such a positive story of the council’s experience in installing FixMystreet Pro that our ears were burning! It was great to hear how happy they were, though, all summed up by her final statement: “Since it’s been installed, no-one’s asked me a single question, which is the dream”.

    Family Story: How technology can better support Children’s Services

    Elle Tweedy of Futuregov presented the software they’ve developed so that social workers can collaborate with families, giving  everyone input into a totally transparent plan. Their hope is to free social workers from the process-led software that sees them stuck in front of a computer for 60% of their time, and to allow families to regain ownership of their own story.

    Council as a platform: Supporting the civics

    Sarah Drummond of Snook showed how powerful first-person stories can be, when she told of reclaiming a patch of land in front of her own block of flats as a garden. Threatened with litigation by a faceless authority, she set about trying to find out who owned the land… only to discover a seriously unjoined-up system.

    Revealing the hidden patterns in local democracy

    An infographic which combines data on deprivation with the political party in overall control for each authority was the focus of the presentation by Julian Tait and Jamie Whyte of Open Data Manchester. It shows that more deprived areas are overwhelmingly Labour-controlled, while those under Conservative councils are more affluent.

    Cloud – is it just pie in the sky?

    Helen Gerling from Shaping Cloud made the case for cloud technologies and how they can benefit local councils (and us all) by preventing the enclosure of data within centralised platforms. The challenge for authorities, she said, is to respond to the changing demands and behaviours of citizens: but it’s an opportunity, too.

    Using tech and data to provide better support for new parents

    Tayo Medupin of Shift presented Tip, which launched yesterday in closed beta and is a system to help people through the first 1,000 days of parenthood. It’s based around a principle of removing judgement, as that, they say, is one significant factor that prevents parents from accessing services.

    The citizen shift

    Jon Alexander from New Citizenship Project argued that, through time, we’ve moved from being subjects to consumers. He reckons the time is ripe for moving that on, so that we’re all citizens, and suggests that the language we use will help shape the beliefs and actions of the next generation.

    Panel discussion: Reaching the furthest first

    This discussion saw Eddie Copeland (Nesta) chairing a panel with Beatrice Karol Burks (Futuregov), Dr Eloise Elliott-Taysom (IF), Nick Stanhope (Shift), and Steve Skelton (Stockport Council) to explore the ethical dimensions of what we do. Perhaps the most incisive comment was that while we talk about the people that are ‘hardest to reach’, those people may well see their governments as the ones that are far away.

    The Consul project for citizen participation

    Dramatic entrance of the day saw poor Jose Maria Becerra missing a flight but still managing to make it on time! Thus we got to see his explanation of the Consul software for citizen participation, developed by Madrid City Council, which allows residents to come up with ideas for transforming their own communities.

    “Have you heard of Boaty McBoatFace?” was one question from the audience. “There’s no moderation of the proposals and we’ve found that citizens always vote for reasonable ones”, replied Jose.

    Panel discussion: Citizens or customers

    Another insightful group took to the stage, this time to discuss the words we use when talking about the people who use our services. Miranda Marcus (The Open Data Institute) chaired the session, with Jose Maria Becerra (Consul Project), Jon Alexander (New Citizenship Project), Carl Whistlecraft (Kirklees Council) and Sarah Drummond (Snook).

    If we refer to people as consumers, they’ll behave as such; if we want genuine dialogue and engagement, we have to invite it. Language can be the first step, but it has, of course, to be backed up with action.

    Closing keynote: The Deal

    Alison McKenzie-Folan from Wigan Council explained ‘The Deal’, a social contract in which the council has made various promises in return for citizens doing their bit. They’ve already saved millions of pounds. As illustration, we all got to enjoy video clips of Ember encouraging folk to recycle, and Mary & Lily meeting rugby players.

    Panel discussion: Making it happen

    Before we all headed home, it was time for a hard-hearted look at how to actually implement all the fine ideas we’d heard about during the day. Emer Coleman (the Federation) held to account Paul Maltby (MHCLG), Alison McKenzie-Folan (Wigan Council), Theo Blackwell (Chief Digital Officer for London), and Phil Swan (Greater Manchester Combined Authority).

    That the first step is data and data sharing, for the good of all, seemed to be one consensus.

    Finally, Linda O’Halloran of MHCLG wrapped up the day with an overview of everything we’d heard and some actions for those wanting to get involved with the department’s work around local digital.

    Many thanks to all who spoke, and listened, at TICTeC Local, making the event a truly meaningful one.

    This was a brief rundown with just a few of the headline points. If you were there, and we’ve missed any moment or statement that particularly inspired, moved or provoked you, please do feel free to share it in the comments below.

    And if you want more, check the #TICTeCLocal hashtag, where delegates and speakers tweeted a wealth of ideas and links.

    And remember, we’re hosting our global TICTeC (The Impacts of Civic Technology Conference) event in Paris on 19th and 20th March and are accepting session proposals until 11th January. Attendees from 29 different countries joined us this year, so it’s a truly global affair.

     

  5. Hit the Highway with FixMyStreet

    It’s something we’ve been wanting for a long time, and it’ll very soon be a reality: FixMyStreet reports will, where appropriate, be channeled to Highways England. Look out for this functionality in the coming week.

    My way or the highway

    Previously, if you reported a problem on one of the country’s motorways or major A roads, we had no way of identifying whether it was the responsibility of the government department rather than the council. We had to rely on whichever council the report fell within, and hope that they would forward it on.

    But now, we can send reports off to just the right authority. What’s changed to make this improvement possible?

    Well, FixMyStreet uses our MapIt software, which matches points (in this case, the pin you put in the map when you make a report) with the boundaries they fall within (mainly, until now, council boundaries). That’s how it knows which council to send your issue to, even if you have no idea yourself when you make the report.

    Motorways and A roads have boundaries too, of course, but that data wasn’t previously available under an open licence that would allow us to use it on the site. That all changed with GOV.UK’s release of the Highways England Pavement Management System Network Layer — just what we needed!

    So now, if you make a report that falls within a small distance from one of the relevant roads, FixMyStreet will use MapIt in combination with this data layer. You’ll see a message asking for confirmation that your report actually does pertain to the highway: where roads cross a motorway, for example, a pin could relate to the road on a bridge, or the motorway below.

    Confirm either way and boom: off it goes to either Highways England or to the council, as appropriate.

    So that’s a big thumbs up for open data: thanks, GOV.UK! It’s also a good example of how our commercial work, providing FixMyStreet Pro to councils as their default street reporting system, has a knock-on benefit across the open source FixMyStreet codebase that runs not only FixMyStreet.com, but sites run by other folk around the world.

    As you may remember, we recently added red routes to Bromley for FixMyStreet Pro, and it was this bit of coding that paved the way for the highways work. We can only prioritise not-for-profit development if we have the funding for it; but being able to improve FixMyStreet for everyone on the back of work done for commercial clients is a win for everyone.

    Or, as our developer Struan says, in a metaphor perhaps better suited to shipping routes than highways, “a rising tide raises all boats”.

     

    Image: Alex Kalinin

     

     

  6. We’ll be at Highways UK

    Highways UK is a massive annual expo for those working on the UK’s road infrastructure — from local authorities to contractors and regional transport bodies.

    This year, for the first time, we’ll be heading to the NEC in Birmingham to demonstrate the benefits of our FixMyStreet Pro street fault reporting service for councils and other organisations.

    If you’re one of the thousands of industry folk who’ll also be attending this two-day highways extravaganza on 7-8 November, do make sure you drop by our stand to meet us and learn more about how FixMyStreet Pro is saving councils money and transforming their services. We’ll be at stand D02, near the entrance.

    Who’ll be there

    Come and have a chat with one of these friendly mySociety team members:

    Mark Cridge, Chief Exec Leading mySociety’s many strands of activity, Mark is an excellent person to ask about how FixMyStreet Pro sits within the current shift towards smart, digital solutions for councils. He’s also been instrumental in bringing several councils in on the planning phase of our products — and if you’re interested in contributing to that sort of input, do come and have a word.

     

    Louise Howells of mySociety Louise Howells, Delivery Manager Louise handles much of the liaison between our client councils and FixMyStreet’s developers, making sure that everyone’s happy on both sides. She’s the best person to talk about the practicalities of implementation, ongoing support and the roadmap for future innovations on FixMyStreet.

     

    David Eaton of mySociety David Eaton, Sales Director David can answer all your questions about integration, features and benefits — and because he’s talked to councils up and down the country, he’s very well-placed to discuss how other authorities are tackling their street reporting issues.

     

    Plus, on both days members of the the FixMyStreet development team will be on hand for any technical queries you may have.

    Events and presentations

    We’ll be happy to show you a demo version of FixMyStreet — you can even have a play with it to see how all the different features work, both for the report-maker, and for various levels of admin staff. Just drop by the stand at any time during the two days. We’ve got plenty of reading material for you to take away, too.

    But we’ll also have a couple of special presentations at our stand that you might want to put into your calendars:

    Integrating FixMyStreet Pro with your asset management system

    Wednesday 7th November 2.30pm

    Andrea Bowes from Lincolnshire County Council will describe how slick service from FixMyStreet Pro meant that they weren’t left high and dry when their previous fault reporting system failed them.

    How FixMyStreet Pro transformed the customer service experience

    Thursday 8th November 2.30pm

    Tracy Eaton (Customer Experience Account Manager – Digital Team) from Buckinghamshire County Council will be exploring the impact adopting FixMyStreet has made to their highways related fault-handling. Presentation followed by a live Q&A.

    Highways UK is a new venture for us, and we’re really looking forward to chatting face to face with people who share our interests. We’ll happily talk all day about effective digital solutions to the many challenges of roads maintenance! Hope to see you there.

    Image: N-allen (CC BY-SA 4.0), from Wikimedia Commons

  7. TICTeC Local: schedule finalised

    You can now see the full agenda for TICTeC Local, our one-day conference examining Civic Tech at the local government level — and if it sounds good, you’d better book now, because spaces are limited.

    Free tickets

    Thanks to the kind support of FutureGov, we have a set number of sponsored places for public sector attendees — at no cost. If you work in the public sector and can commit to attending please choose the ‘Public Sector Sponsored Tickets’ option on Eventbrite.

    Additional speakers

    With a heady blend of innovators from within government, and external practitioners who are driving social change, TICTeC Local is going to be like nothing we’ve ever seen before in the sector.

    We’ve already announced many of the speakers, including Paul Maltby, Chief Digital Officer at the Ministry for Housing Communities and Local Government, and Beatrice Karol Burks, Director at Futuregov.

    Now here are a few more of the movers and shakers who’ll be inspiring you:


    Theo Blackwell

    Chief Digital Officer for London

    Mayor of London mayoral team logoTheo is London’s first Chief Digital Officer. His job is to transform the capital into the world’s smartest city, and to make public services more accessible, efficient and responsive to the needs of Londoners.

    Previously with Camden council, Theo was credited with bringing it the title of ‘leading digital borough’ thanks to its use of public data; he has also worked at GovTech accelerator Public Group.


    Linda O’Halloran

    Head of Local Digital Collaboration Unit, Ministry of Housing, Communities and Local Government

    MHCLG logoLeading this relatively new unit, Linda aims to disrupt the local government IT market and stimulate the move towards interoperability standards for local services. She has a background with Government Digital Service and was also the founder of Thinking Development, an NGO created in response to Haiti’s 2010 earthquake.


    Alison McKenzie-Folan

    Deputy CEO and digital transformation lead, Wigan Council

    Wigan Council logoAdvocating ‘digital by default’ strategies wherever possible, Alison is widely seen as the reason Wigan council was named as LGC Digital Council of the year; she’s known for embracing cutting-edge technologies in the pursuit of better public services, and happily collaborates with other authorities to help everyone innovate for good.


    Eddie Copeland

    Director of Government Innovation, Nesta

    Nesta logoEddie works with city data analytics, behavioural insights, digital government, collaborative platforms and digital democracy for Nesta, the global innovation foundation. He is an advocate of government and public sector organisations making smarter use of people, data and technology to deliver more and better with less.


    Sarah Drummond

    Co-founder & managing director at Snook

    Snook logoInnovating through research, strategy, design and delivery, Snook only works on projects that will have a meaningful impact on society. That’s led them into designing tech for fishermen, domestic abuse survivors, cyclists and plenty more. Sarah was awarded a Google Fellowship for her work in technology and democratic innovation and named as one of Good magazine’s 100 extraordinary individuals tackling global issues in creative ways.


    Zara Rahman

    Research, Engagement and Communities Team Lead, The Engine Room

    The Engine Room logoZara has worked in over twenty countries in the field of information accessibility and data use among civil society. Now, with social change NGO The Engine Room, she works with communities and organisations to help understand how new uses of data can responsibly strengthen their work.


    Steve Skelton

    Strategic Head: Policy & Information Services, Stockport Council

    Stockport Council logoStockport Council is working, under the banner of the Digital Stockport project, to improve the customer experience through the use of online technologies. Steve leads organisational and place-based strategy, and the Digital by Design programme. He sits on the @GMCADigital Steering Group and is prototyping a Greater Manchester Office of Data Analytics.


    Helen Gerling

    Lead Consultant, Shaping Cloud

    Shaping CloudDefining the use of cloud within central and local government to re-imagine the way services are delivered, Shaping Cloud informs and advises on digital transformation. Helen brings prior experience as a CIO and Director in the public sector.


    Julian Tait

    Open Data Manchester

    Open Data Manchester logoOpen Data Manchester is an association for people who are interested in realising the potential of data to benefit citizens, business and public bodies. Previously with FutureEverything, Julian led the Open Data Cities programme, bringing about a change in the way that public bodies within Greater Manchester use data.


    María Izquierdo

    Designer, IF

    Projects by IF logoIF helps organisations to earn the trust of their users when it comes to data, advising on design and security, and always with a focus on ethical practice.

    As IF’s inhouse designer, Maria is well-placed to explain how good design can play a critical part in this mission.


    Nick Stanhope

    Founder & CEO, Shift

    Shift logoShift is an award-winning charity, designing products and building social ventures for social change. Nick was named one of Britain’s 50 New Radicals by The Observer and NESTA and is a board member of the Centre for the Acceleration of Social Technology.


    Don’t miss TICTeC Local

    Book your place here.

    There’s more information about TICTeC Local on the main TICTeC website.

  8. TICTeC Local – first speakers announced

    Tuesday 6 November sees the first ever TICTeC Local, a one day conference examining Civic Tech at the cutting edge of local government.

    mySociety’s annual TICTeC conference has already established itself as the must-attend event for the Civic Tech community. Now TICTeC Local promises the same opportunities for learning, networking and take-home lessons — for Local Government. If you have an interest in how technology is changing the ways citizens interact with councils and city governments, this conference is for you.

    Where Civic Tech meets Local Government

    The schedule is shaping up nicely for a full day of commentary and presentations from inspiring thinkers.

    They are a blend of hands-on Civic Tech practitioners, and representatives from the authorities, both in the UK and abroad, who are transforming local services at the grassroots level.

    Here’s a run-down of the speakers confirmed so far.

    From government

    MHCLG logoPaul Maltby

    Chief Digital Officer, Ministry for Housing Communities and Local Government

    As Director of Data at the Government Digital Service (GDS), Paul led a cross-government programme designed to improve the way government approaches, uses and handles data. He’s now brought his insights to Local Government, as CDO at MHCLG. No-one is better placed to give us the ‘state of the nation’ when it comes to how digital technologies can transform citizen-government interactions.


    Kirklees Council logoCarl Whistlecraft

    Head of Democracy, Kirklees Council

    Carl is known for innovative approaches to service delivery, citizen engagement and governance. His passion for local democracy is demonstrated by his role in establishing Notwestminster, a national network where people can share ideas for improving local democracy.


    José María Becerra González

    Consul project, Madrid City Council

    Consul is a free citizen participation tool which fosters transparency and democracy in local government. It’s being used in 18 countries around the world to give citizens a say in the decisions that shape their communities.


    Linclnshire County CouncilAndrea Bowes

    Data and Information Systems Technical Architect, Lincolnshire County Council

    Lincolnshire Council are the latest to integrate with fault-reporting service FixMyStreet, as part of a council-wide strategy to shift to digital.


    From Civic Tech

    Anthony Zacharzewski and Michelle Brook

    The Democratic Society

    The Democratic Society (Demsoc) works for more and better democracy, helping governments that want to involve citizens in decision-making to be transparent, open and welcoming of participation. Anthony founded DemSoc in 2006 after 14 years in strategic roles in UK central and local government; and as Managing Director, Michelle leads on the organisation’s research projects.


    Beatrice Karol Burks

    Futuregov logoStudio Director, FutureGov

    FutureGov seeks to reform public services by supporting organisations through digital transformation and service design. Over the past ten years, they’ve helped more than 100 local and national authorities over four continents think differently about public services.


    New Citizenship Project logoJon Alexander

    Co-founder, New Citizenship Project

    Jon co-founded this social innovation lab in 2014, to help catalyse the shift to a more participatory society. The New Citizenship Project works with all types of organisations to engage people as citizens, working with tools as varied as documentary films to setting up new social enterprises.


    The Federation logoEmer Coleman

    Digital Leader

    Ex of Government Digital Service and City Hall London where she established The London Data Store, Emer is now helping to build The Federation, an open community of digital businesses & innovators, built on co-operative values, in the heart of Manchester.


    Don’t miss TICTeC Local

    Book your place here, and sign up for our mailing list to make sure you hear the latest details as our schedule is confirmed.

    There’s more information about TICTeC Local on the main TICTeC website.

  9. Collideoscope improvements: ready to roll

    Keen readers of our blog will have followed our updates on the latest round of improvements to Collideoscope, a joint project with Merseyside Road Safety Partnership.

    These are now shipped and ready for you to use, so here’s a quick guide to what’s new. Or, if you want the tl;dr version:

    • It’s more obvious what the site’s for, where reports are sent and why
    • With our new ‘heatmap’ visualisations you can see at a glance where most incidents have been reported
    • Data can be easily downloaded for your own purposes
    • We’ll guide users to make a police report if their incident warrants it

    A clear proposition

    After putting quite a bit of thought into wording across the site, we hope that Collideoscope’s two aims are a lot more prominent throughout. These are to collect data on cycling incidents, and to make that data available to those who need it.

    New Collideoscope homepage showing its strapline: "Help Us make Cycling Safer: Tell us about your collisions and near misses so we can build the evidence base for improvements, together"

    This double aim is something that many mySociety sites have in common: they need to cater for people who want to make a report, and people who can make use of the data that those reports generate.

    Let’s look at how our recent changes meet the needs of  each of these audiences.

    Making reports

    Where do reports go?

    Collideoscope is based on the same software as FixMyStreet, but unlike our street fault site it doesn’t send your report with the expectation that it will be ‘fixed’.

    Instead, here’s what happens:

    • Just like FixMyStreet, your report is immediately published on the Collideoscope website for anyone to see.
    • It becomes part of the database of incidents that is available for researchers, campaigners etc, to draw upon.
    • At the same time, a copy of the report is also sent to your council, but this is to feed into their understanding of dangerous hotspots in their area, rather than with any expectation that they’ll respond.

    Suggesting next steps

    Of course, there are certain types of incident which should always, by law, be reported to the police. These include those where there’s any injury or damage to property.

    Now, we don’t want anyone to think that Collideoscope is an alternative to making a police report. At one point, we considered adding functionality that would allow you to additionally send your report off to the police, but we found that this would be a monumental task, far above the resources we have for this phase of the project.

    Zarino, whose research has helped inform these improvements, explained:

    Sadly, there’s no standard across the UK that we could plug into: no common set of questions to be answered, no common place for the information to be sent. Plus, the (paper!) police reporting forms are really long — they aim to gather everything that would be needed, should the case go to court.

    We didn’t think recreating those forms online would help anyone – not least because the police would, in all probability, just ask the reporter to redo it all on a paper form.

    Advising the user to make a report to the policeAt this point in time, it seems the police are far more geared up to reports being made by phone or in person. So with all this in mind, we’ve ensured that when a user makes a report that meets the required degree of severity, they’re prompted to also let the police know.

    Because we have the postcode of the spot where the incident happened, we’re able to give the user a link to the correct police force for the area, and so as not to divert the task in hand, we do this once the Collideoscope report is confirmed.

    Users making any type of report will also see a link through which they can find their local cycling campaign group, in case they want to get proactive about improving road safety.

    Using Collideoscope’s data

    By neighbourhood

    There are a number of ways to access the data on Collideoscope.

    As with FixMyStreet, you can view any neighbourhood by inputting the postcode or place name in the search box on the homepage (or asking it to automatically geolocate you). You’ll then see all the incidents reported in the area, with the option to include police reports (England only).

    But Collideoscope also has a new feature that makes it easier to understand the density of reports: you’ll notice that some of the roads appear in varying shades of orange. The deeper the colour, the more reports have been made on that street — and if you’re a cyclist yourself, you’ll know at a glance where you need to be extra careful.

    Collideoscope heatmap

    So now you can check out your route and know where to take the most care. (If you find this feature distracting, just look for the ‘hide heatmap’ button at the bottom right of the screen).

    By council or across the whole country

    We’ve introduced a nifty new reports page, from which you can see how many reports have been made, either on a council-by-council basis or for the whole of the UK. Once you’ve picked your council, you can break it down even further, by ward.

    There’s the additional option to view graphs grouping incidents by severity and by the other vehicle (if any) that was involved.

    This data can be downloaded in CSV form, for anyone who might need it to support planning decisions, research or campaigns.

    Stats on Collideoscope

    We hope you’ll go and have a click around the refreshed Collideoscope — and remember it’s there should you be unfortunate enough to get into a cycling scrape in the future. If you do, at least you’ll know that your data is contributing to a good cause.

    Will you use this data?

    As we’ve described, it’s now very easy for you to self-serve Collideoscope’s data, but all the same, we’d love to hear how you’ll be using it. Drop us a line!

    We can also help with any technical questions you may have.

  10. Get ready for TICTeC Local in Manchester

    We’re delighted to be hosting the first TICTeC Local conference in Manchester on 6th November 2018.

    TICTeC Local is a spinoff from our global The Impacts of Civic Technology Conference, which is now in its fifth successful year.

    This event will narrow the lens, focusing on where and how civic tech connects with and impacts Local Government, rather than the international focus we have with our global TICTeC events.

    We’ll be examining what works and why, the challenges and ethical decisions involved in using civic tech and how these initiatives can be replicated by local authorities around the UK.

    We’ll hear from many local authorities and civic tech practitioners in the UK and further afield who are leading the way on using technology to improve civic participation, streamline citizen interaction with public bodies, and create efficiencies in civic budgets.

    If you work in or around the local authority or local public institution space, and have an interest in using digital tools, then do come and join us in Manchester.

    You will leave inspired by some of our showcased projects, you’ll have a better understanding of the most effective digital tools, and you’ll have met interesting people who are on a similar journey, or who might be able to help you in developing your digital capacity in the future.

    We’ll be announcing speakers and contributors over the next couple of weeks.

    For further information and booking please visit the TICTeC Local website. Tickets are available over on Eventbrite and will go fast.