1. A new year, a new Better Cities team

    A couple of months ago we started a search to find three new team members for our Better Cities practice: a Product Manager, Web Developer and Sales & Partnership Manager.

    We’ve now signed up our new colleagues and I’m excited to say that Matt Jukes will be joining as Product Manager. He’ll be leading the development and expansion of our Better Cities services and building upon our recent work to launch FixMyStreet 2.0.

    Matt is a familiar name to many people in the UK Civic and Gov Tech sphere — most notably for the transformation work he led over the past couple of years at the ONS (Office of National Statistics). Matt brings with him an excellent pedigree of building and leading teams. What was of particular interest to us was the way that he talks openly and publicly about the projects he’s working on, which sits very well with our approach.

    Stuart Harrison will be joining us in January from the ODI (Open Data Institute) as a new Web Developer on our commercial and Better Cities work. Stuart brings a wealth of public sector experience and is already an avid user of mySociety’s services. We’re very lucky to have snagged him, not least as he brings masses of insight and experience into how Open Data meets the commercial world.

    Finally our new Sales & Partnership Manager Rachel Baker will start in early January (we’ll let you know who they are once we’ve got that all wrapped up shortly). She comes with valuable entrepreneurial and marketing experience from previous startups and will also be working from our growing base around Bristol and Bath.

    Rachel will work with our Local Authority partners in the UK and around the world, on FixMyStreet for Councils which has undergone a substantial revamp over the last few months. And will help us better connect with like-minded partners who might benefit from making use of our services — if this is of interest please get in touch.

    And one departure

    Finally and sadly we also say goodbye to our dear friend and colleague Ben Nickolls.

    Ben has been with us as Head of Services for the past four years, working with me and the commercial team. He has been instrumental in turning around the fortunes of our services team over the past 18 months, giving us a firm basis for the public sector product and service business we are seeking to grow over the next couple of years.

    Now with the groundwork done, Ben is off to pursue his startup ambitions with the wonderful Libraries.io project, which aims to document and provide access to all of the Open Source libraries in the world. This is a hugely ambitious project. We’re very excited for Ben and wish him all the luck — we’ll be watching his progress closely.

    So all change for the new year in our Better Cities practice. There will be lots more to share on our progress in the coming months.


    Image: Helen Alfvegren (CC-by/2.0).

    Post updated 20th December with news that Rachel is joining as our Sales & Partnership Manager.

  2. FixMyStreet version 2.0

    bureau of street traffic

    The FixMyStreet codebase is used all over the world by people running versions of the site for their own country or jurisdiction. This week, we’re proud to announce the release of FixMyStreet version 2.0.

    This version contains a wide array of new features that benefit FixMyStreet sites’ users, administrators, and the officials who receive reports. They include elements that the UK FixMyStreet was the first to trial, such as nicer-looking HTML emails for users and authorities, the ability to filter reports by multiple states and categories, a new admin user system with graduated permissions, and various bugfixes and development improvements.

    Over the next few weeks, we’ll be publishing a series of blog posts over on fixmystreet.org/blog/, examining the changes in detail. If you run a FixMyStreet site, or you’re just interested in coding and technical issues, you may find them of interest. Meanwhile, here’s the broad overview.

    New front-end features

    • HTML email: There is now the option for all emails sent by FixMyStreet to be HTML formatted where previously they were plain text only. This includes confirmation and questionnaire emails to the user, and report emails to the public body. These emails include any image added to the report, plus a small static map of the problem’s location.

    • State/category filtering and sorting of list pages: When viewing a list of reports, you can now filter and sort them in pretty much any way you choose, including sorting by most- or least-recently updated, newest or oldest, or most commented. You can also select multiple categories or states (e.g. “fixed”).

    • Pretty area highlighting on body pages: The highlighting of areas on a body page has been inverted, so that the unimportant parts of the map are shaded and you can interact more easily with reports on the page.

    • Users can now update their own email address This was a frequent request from users and we’re glad to report that they can now do it themselves on their account page.

    • Performance improvements: When looking at reports from a list page, the other report pins stay visible so that it is easier to switch between them. The report itself is being pulled in behind the scenes, meaning the whole page does not need to reload. The map no longer extends underneath the sidebar and header, which makes things easier, and a scroll wheel can now zoom the map in and out.

    • Making privacy options clearer: The reporting form has been separated into public and private sections, to make it clearer which parts of what you provide will be made visible on the site.

      Showing the relevant recipient: If you live in an area where there’s more than one body, the category you pick normally dictates which body we send your report to. Now, when you select the category we update the name of the body given at the top of the report page, if we know that the report will be sent there.

    New admin user system

    Admin users can now use the same log-in right across the site – whether they’re making a report like a standard user, or logging in to make edits and moderate the site.

    In the past, the distinction between admin and other users was black and white. As an admin user, you had access to every part of the site, but users can now be given individual permissions for various layers of access. These include:

    • Proxy users This layer grants the ability to create a report or update on behalf of a body, or as another user. We envisage this being useful in a body’s contact centre, where they receive a report over a phone and enter it into FixMyStreet as that user;
    • Report editors Giving the power to edit a report’s category, state, or location. If the admin user changes the category, and that change means that a different body is now responsible for the report, it will be re-sent;
    • List makers, who can compile their own shortlist of reports they wish to go and inspect. This may be useful for a contractor or team who wishes to compile the day’s tasks;
    • Quick responders These users have access to response templates, allowing them to edit and publish templated updates;
    • Prioritisers These users may set different priorities on reports;
    • Trusted users A simple reputation system, which e.g. potentially lets reports from trusted users be actioned more quickly.

    The admin report edit form has also been greatly improved, including a map to update a report’s location (and re-sending the report if the body changes), and much tidier layout.

    Bugfixes and development changes

    Bugfixes include updating the top-level domain (TLD) list for email validation, hiding authorities which don’t exist any more on the all reports page, and fixing the previously-broken photo preview display after form submission. We have dropped support for Internet Explorer 6.

    If you’re a re-user of the codebase, there are a number of changes that will hopefully help you out. See the extended version of this blog post on fixmystreet.org for more details.

    If you have any questions, or problems installing the code, please do get in touch, or post on our mailing list.

  3. Three great jobs for our Better Cities projects

    Earlier this year we tweaked our strategy to better align our commercial work with our charitable projects. We’re now looking to hire a couple of experienced and motivated individuals to help us really turn up the heat on this approach.

    Our work at mySociety covers three practice areas; Freedom of Information, Democracy and Better Cities. Each in their own way use different methods to give citizens more influence over those with power. Making it easy to access public information, or easier to understand what decisions mean and their implications for all of us.

    Most of our work to date has been funded through grants and donations, but we believe that we can often make greater impact on a longer term basis where we work on a commercial footing, especially if we can bring in appropriate revenue which would complement our charitable income and help provide a more sustainable future for our organisation.

    To boost the commercial skills we have within our team we are looking for an experienced Product Manager who can help set the strategy for how we position our products, develop the wider markets we operate in, bring in more public sector clients, help serve our current clients and create an environment in which our products can thrive.

    To aid them in this quest we’re looking for a Sales and Partnership Manager to help us identify and engage with community groups, citizen engagement services, local authorities, technology providers and end users who would benefit from working with us to help more citizens to demand better.

    To top it off we urgently need to hire at least one additional Web Developer to our commercial team with at least three years of programming experience in Ruby, Python, and/or Perl.

    For each of these roles we’re looking for experience of working with or within local authorities or the wider public sector and civil society. They’ll be comfortable speaking with a broad range of people within local and central government, and their service providers, and will understand the needs of their end users – generally local residents. Importantly they’ll be comfortable working within a geographically distributed development team.

    Help us learn and improve

    The aim our Better Cities practice is to help people exert a little more control within their local communities – especially people who have never previously tried to make any such difference,  or members of marginalised groups who might believe they have little chance of success in getting things changed. In particular we want to learn more about how best to deliver local community level services and to understand the complex needs of those currently under-represented by local government and public services.

    Whilst we have over 10 years experience of delivering local services via FixMyStreet.com, we want to understand if such services actually give agency to those who lack it most to affect and impact their local communities, and if so in what way? Does this lead to further civic engagement and participation, if so how? If not can we adapt our approach to make this more likely? And where we currently fall short of representing these needs within our current services, what measures can we take to adapt existing services, or what new services might we create in their place?

    As we continue to learn we’ll further build upon the FixMyStreet principles of issue reporting and resolution to cater for a variety of interesting and practical new use cases,targeting hot button policy areas around housing provision, health, education quality, work and benefits.

    Importantly we’ll succeed if we ensure that our services are well used by a wider diversity of people in a wider spread of regions.

    So if you think you can help us in these goals, have ample experience in creating and leading on the development of digital products and are motivated and energised by working with local communities, government and the public sector we’d very much like to hear from you.

    You can apply here;

    Product Manager – Closing date, 10am Friday 11th November

    Sales and Partnership Manager – Closing date, 10am Friday 11th November

    Web Developer – Closing date, 10am on Wednesday 26th October

    Image courtesy of barynz on Flickr