1. Dostup do Pravdy: the secret of FOI success

    Last week, Ukrainian Freedom of Information site Dostup do Pravdy processed its 10,000th FOI request.

    That’s pretty impressive, given that they launched just a couple of years ago, in 2014.

    We offer hearty congratulations to the Dostup do Pravdy team. We’re also looking very closely at how they achieved this level of usage, because the site runs on our Alaveteli platform — and we’re keen to share the secrets of their success with the rest of the Alaveteli community.

    So we called Yaroslav, one of the team, and asked him to outline the various factors that have helped boost the site’s popularity. We’ll be writing this up in more detail as part of a guide to marketing Alaveteli sites, but for now, here are the headline points.

    Link with a news outlet

    Dostup do Pravdy was set up in collaboration with Ukraine’s biggest online news outlet, and from the beginning they have employed a journalist to work solely on stories generated through Freedom of Information.

    This has given them several great advantages: a ready-made audience for their most interesting requests; a channel through which to ensure that the general population knows about their rights in FOI; and professional expertise in pulling out which information was the most newsworthy.

    Troubled times

    Of course, no-one would choose to live through political upheaval, but there’s no doubt that Ukraine’s recent history made the populace all the more keen to access facts.

    FOI proved a crucial tool in uncovering and publicising stories of corruption, such as the diversion of funds meant for the army, when high-up officials were coincidentally seen driving top-of-the-range BMWs.

    Stories that grab the public’s imagination

    Right now, Dostup do Pravdy are working on a campaign to find the owners of historic buildings which are falling into disrepair, a story which has captured the attention of the wider community.

    Similarly, they’ve probed into figures on domestic violence cases, a story which got picked up by all the national media.

    On the road

    Ukraine is a relatively big country, with some regions where internet access is poor. The Dostup do Pravdy team are partway through a series of 15 grant-funded ‘roadshows’ in which they invite local activists to come and learn more about Freedom of Information, and train them in how to make requests.

    These activists also help to spread the word amongst the wider community and local media. Where there is no access to the internet, they revert to the lower-tech FOI channels of phone and written letter.

    The visits are also an opportunity to meet with officers from public authorities — the people on the receiving end of the FOI requests.

    Employ an intern

    There’s always more work than there is time to do it, when you’re a small team trying to make a big difference. Dostup do Pravdy were only able to find all the details they needed for their historic buildings project by employing an intern who could go through all the various registers to find crucial information.

    Use social media

    Dostup do Pravdy have seen great increases in visits to their site, both in terms of people browsing information, and those who go on to make an FOI request.

    Alaveteli does allow for a certain amount of discussion of requests, via its annotations functionality, but Dostup do Pravdy also have almost 10,000 followers on Facebook, and it’s here that they’ve seen discussion flourish. It’s also a great platform for sharing their investigative stories, and publicising their events.

    Users also come to Facebook to ask for assistance in making their requests, or following up those that have gone unanswered. Administrators encourage users to keep pushing for the information they require, and can point out where authorities are in breach of law, or point them in the right direction to get further help from the Institute of Media law, who can offer legal aid and advice.

     

    So there you are: that’s the combination of factors that have led to success for Dostup do Pravdy. We wish them all the best as they charge towards their next milestone. Будьмо!

     

    Image: Juanedc.com (CC)

  2. New grant, new commercial services

    Undertaking client work through our commercial subsidiary mySociety Services has been a vital part of our identity, and it provides an important source of additional revenue to complement our core grant funding.

    We’ve worked with numerous organisations that share our principles and focus on impact such as Médecins Sans Frontières, The Financial Conduct Authority, the NHS, and notably we produced the UK Parliamentary Digital Report which led to the establishment of the Parliamentary Digital Service.

    This is good work, but it’s meant we’ve had to support two teams, two marketing efforts and often had to juggle priorities with our charitable work.

    Our overall aim is to create impactful services that benefit as many people as possible. So rather than continue to spread ourselves too thinly, from now on we’re going to concentrate primarily on appropriate commercial services that sit alongside our three thematic areas of focus: Freedom of Information, Democracy and Better Cities.

    We’re taking the first step today with the announcement of a new grant from the Google Digital News Initiative, for which we’re extremely grateful. We’ll be making use of the grant to develop a new toolset for journalists using Freedom of Information.

    In the next few weeks we’ll share more details on what for the moment we’ve codenamed Alaveteli Professional. Our intention is that this toolset will sit alongside as a companion service to our free FOI platform Alaveteli.org, and should it become viable we may offer a version as a commercial service through mySociety Ltd.

    In the interim we’ll be speaking to lots of users, especially journalists and campaigning organisations on their use of FOI. If you’re are interested in helping us shape this product, please get in touch with us at hello@mysociety.org and we’ll keep you up to date.

    This new approach will mean we can better develop complementary commercial services that fully realise their potential and better support our charitable aims and objectives.

  3. Alaveteli Release 0.24

    We’ve just released Alaveteli 0.24! Here are some of the highlights.

    Admin Tools

    We’ve added better management for censor rules in the admin interface. Previously, only request and user censor rules could be managed; now you can manage rules for authorities and global rules that get applied to everything.

    Censor rules management

    We’ve added support deleting incoming messages in bulk on a request page. This is useful if you’re experiencing spam to the holding pen. You can zap them all in a couple of clicks.

    Deleting incoming spam in bulk

    Design

    Facebook is a big driver of traffic to Alavetelis. We’ve added support for a specific opengraph image for pages when shared on Facebook. You’ll need to add a custom version for your site in your theme. Take a look at the upgrade notes for more info.

    Alaveteli OpenGraph Logo

    As Zarino has already mentioned, we’ve improved handling of long translations in the banner.

    Handling long translations

    Long Term Support

    Alaveteli 0.24 adds support for the most current versions of Debian and Ruby. Jessie has security support until May 2018 and Long Term Support until May 2020.

    The full list of highlights and upgrade notes for this release is in the changelog.

    Thanks again to everyone who’s contributed!

  4. Designing for wordy languages at mySociety

    When someone uses mySociety software to report a street problem, or make a Freedom of Information request, it’s often in a language other than English, because our code is used to power sites all over the world.

    That’s fine: we include a facility for people to add translations to the sites they deploy, so, job done, right?

    Except, unfortunately, there’s more to it than that. However much we complain about the idiosyncrasies of our language, there’s one thing English has got going for it, and that’s conciseness. And that means that words and phrases which fit quite nicely into our designs suddenly become problematic.

    A recent front-end design ticket in Alaveteli, our Freedom of Information platform, centred around improving the display of various standard elements (the navigation bar, language switcher, logged-in user links) when the Alaveteli site in question is displaying in a language other than English.

    Here’s a picture which shows exactly why that was an issue:

    messy-alaveteli-headerIt was enough to make a designer sob.

    To put it bluntly: As soon as those carefully-crafted navigation bar links get translated, all bets are off as to whether they’ll continue to fit in the space provided. It’s an issue that’s faced by anyone creating software designed for international reuse.

    So I figured I’d share a few things the mySociety design team has learned about internationalisation, and one quick trick that I recently started using to test international language lengths on our own websites.

    The problem

    Not only are some languages more verbose than others (ie: they use more words to convey the same concept), but many use more characters per word.

    Then there are other languages which use fewer—but more complex—characters that need to be displayed larger to still remain legible.

    The W3C (which sets standards for the web) suggests that front-end developers can expect the following ratio of increase/decrease in visual text width when translating from English into this handful of common languages:

    Language Translation Ratio
    Korean 조회 0.8
    English views 1
    Chinese 次檢視 1.2
    Portuguese visualizações 2.6
    French consultations 2.6
    German -mal angesehen 2.8
    Italian visualizzazioni 3

    That’s a 150–200% increase in space required to display words in the European / South American languages that we deal with quite a lot here at mySociety.

    Often, you’re lucky, and the layout includes enough space to absorb the extra words. Headings and paragraphs of text are really good at this. Indeed, as the amount of text to be translated gets bigger, you notice that the translation has less effect on space, as the W3C, again, notes:

    No. of characters in English source Average expansion
    Up to 10 characters 200–300%
    11–20 characters 180–200%
    21–30 characters 160–180%
    31–50 characters 140–160%
    51–70 characters 151-170%
    Over 70 characters 130%

    So—no need to worry—it’s just short little bits of text that hurt the most. Phew.

    Hang on, short little bits of text… like all those buttons and links all over every single website mySociety makes?

    romg

    Don’t panic!

    That’s what mySociety has designers for :-)

    There are lots of tricks we can use to reinforce our layouts to better handle long strings. For instance, where possible, we avoid creating horizontally-constrained navigation bars.

    And in some cases, we can use modern styling techniques like Flexbox to better handle overflowing text without harming legibility or the overall layout of the page.

    But testing the effectiveness of these techniques can take time and, while we have a fantastic network of volunteers and international partners who translate our open source projects, we’re often working on the initial layout and styling before that has a chance to happen.

    While I was working out fixes for the Alaveteli user links and language picker dropdown, I threw together a quick “pseudolocalize” function that temporarily makes the text longer, so we could preview how it’ll look once it gets translated.

    pseudolocalization-code-snippet

    Only later did I discover that “Pseudolocalization” is, apparently, a real thing, originating from the Windows developer community.

    Typically existing Pseudolocalization functions would do all sorts of orthographic substitutions to test how weird characters are displayed, as well as padding the strings to make them longer. So, something like Account Settings would be transformed into [!!! Àççôûñţ Šéţţîñĝš !!!].

    My little function skips the weird character substitutions, and instead just doubles the text content of any elements you tell it to.

    So you can run…

    pseudolocalize('.navigation a')

    …in your browser console, to turn this…

    before

    …into this!

    after

    Yep, it’s useful and it’s ridiculous — our favourite combination.

    Plus, it’s super fast, and it works with nested elements, so if you were totally crazy, you could just run it on the entire 'body' and be done with it!

    pseudolocalize('body')
    psuedolocalized

    Now, we’re not saying we’ll be able to cope with, say, the longest word in Sanskrit, which is 431 letters long, but this approach does make us pretty confident that we’ve got a great basis for whatever most languages can throw at us.

    If you’re a web developer with similarly ingenious tricks for improving the internationalization of your sites, share them in the comments box!

    Photo of Nepalese prayer wheels by Greg WillisCC BY-SA 2.0

  5. Launching infoLib Liberia: optimism and hard work

    On January 8th Liberia launched their new Freedom of Information platform, infoLib, based on our Alaveteli software — not just by pressing a button to put the site live, but with a public event that reached many sectors of society.

    The launch was a great success: it was attended by representatives from groups including university students, government ministries and NGOs, each of which will be able to use the site for their own needs.

    The platform, jointly build by iLab Liberia and mySociety, is Liberia’s first step in streamlining the process of making a freedom of information request.

    The Liberian Government and many of the country’s NGOs are excited about infoLib’s ability to monitor when requests come in and to ensure that they are replied to on time.

    Attendees expressed happiness with the platform and excitement about what it means for Liberia. Many have said they’re more optimistic that requests will be answered, now that there is a clear, transparent way to scrutinise the government.

    The event featured a Q&A session about compliance and functionality: the many questions from the audience were answered by the newly trained Public Information Officers as well as the team from iLab.

    So what’s next?

    Focus is on driving usage; iLab will be accompanying the Liberia Freedom of Information Coalition on their nationwide tour talking about FOI.

    In our last post, we talked about how the site is attempting to reach the country’s offline population as well as those who have internet access. On tour, the team will take requests from users, either on paper or directly onto the site if there’s an internet connection.

    Growing usage of the site will be a slow process. While there’s enthusiasm for the project, it’s all very new and people want to see proof that it works — so we have a lot of hard work ahead of us in the coming months.

    In addition to this, iLab are going to be running FOI surgeries on community radio stations in the counties and Monrovia. People will have the opportunity to phone in and make an FOI request, and the answers to previous FOI requests will be shared.

    Finally we’ll be working on training up the last PIOs and building their skills to give them the best chance to answer requests promptly, online, and with the relevant information.

    Everything’s going to plan so far, and there are many aspects of this launch that people launching Alaveteli sites in the future can learn from. Thanks for sharing your progress, iLab, and best of luck as you go into the next phase of your journey.

  6. A new look for AsktheEU.org

    Back last year, we told you about WhatDoTheyKnow’s fancy new redesign, as part of our rolling process of design improvements.

    WhatDoTheyKnow is powered by Alaveteli, the freedom of information software that also underlies 25 other FOI request platforms around the world. A great benefit of this global usage is that when we make improvements to one site, we can make them available for everyone else, too.

    So, using what we developed and learned from the WhatDoTheyKnow redesign, we added the updated look and feel to the latest version of Alaveteli.

    Now any Alaveteli install that upgrades to the latest version can also have a fancy new look!
    And that’s what AsktheEU.org has done. And doesn’t it look great?

    AsktheEU.org is an Alaveteli instance, run by Access Info Europe, which allows citizens to request information from the European Union. So if you need to escalate your request to an EU body and your country’s part of the EU, you should give AsktheEU.org a go.

    Mobile responsive

    A major improvement is that the site is now mobile responsive – so viewing it using a handheld device is ‘a total breath of fresh air’ (to use the words of mySociety designer Zarino!).The site was originally built with the assumption that most users would be on their desktop machines — which was true when it first launched, but certainly isn’t any more. Mobile users make up about 50% of the traffic these days, so this will make it much easier for them.

    These changes also mean that users with visual impairments (or simply those who prefer bigger text on their web pages) can zoom in using their browser’s zoom controls, and use the new site perfectly comfortably, with no degradation in experience.

    Lighter, faster pages

    The new site is now much quicker to load, which should help those on poor connections or mobile devices.The designers achieved this by cutting down the number of files in the pages’ styling.

    Space to breathe

    The new request pages are now also more modern looking, with increased white space and improved contrast and type hierarchy, which should make them easier to quickly scan and find what you’re looking for.

    The base font size has also been increased, making text, especially on the Help and About pages, much easier to read. And links now have underlines, to better distinguish them for users with trouble seeing changes in colour.

    Well done to the Access Info and mySociety teams for making these improvements!

    We’re hoping that, all together, they will make the site more accessible and therefore attract more visitors, so we’ll be keeping an eye on the impact of the new design and will report back.

    There’s a secret message here for anyone running an Alaveteli site: if you’d like your site to benefit from all the improvements above, upgrade to Alaveteli 0.23. There are also loads of other benefits to upgrading, which you can check out here.

    Please do get in touch if you’d like our support to upgrade, we’re here to help!

  7. An online Freedom of Information service – for offline users

    Next time you sit down at your computer to find out some information, remember that things aren’t quite so simple everywhere.

    A new Freedom of Information website launches in Liberia today, hoping for success despite the fact that many in the country have little or no access to the internet. If the idea of running an email-based requesting system under such circumstances sounds slightly ambitious, read on to see just how iLab Liberia will make it work, in collaboration with the Liberia Freedom of Information Coalition, and funded by the Making All Voices Count project.

    The Liberia Freedom of Information Request Platform – InfoLib – is the latest site to use our Alaveteli software. Like all Alaveteli sites, it will send requests for information to public authorities by email, while publishing both the requests and the responses online. In time, responses build into a public archive of information.

    Online services, offline

    So how do you run a site like this in a country with low internet penetration? With a little ingenuity and a knowledge of which effective networks already exist, it seems.

    The project will make use of an existing network of regional offices and training centres, set up by the Carter Centre and LFIC. In these hubs, staff have been trained up to submit and receive requests on behalf of citizens, and citizens have attended workshops on how FOI can benefit them. There’s no need for users to have access to a computer, or an understanding of how to use a website — there will be staff who can do it on their behalf.

    And they’ve also spent time training the Public Information Officers, or PIOs, on the use of technology to make responding to requests easier. iLab are also providing a similar service within Monrovia, Liberia’s capital, where they already run successful computer and ICT training programmes for interested citizens.

    We’ve seen this offline-to-online approach with other projects. At the AlaveteliCon conference we heard from people running Alaveteli sites in Rwanda and Uganda, also areas with low internet access, and we’ve experimented in the past with a similar system to allow people to make FixMyStreet reports via SMS texts to a central office.

    Radio outreach

    In Liberia, almost everyone has access to a radio. Community radio stations are a part of daily life, and the main source of news for many.

    iLab Liberia will be putting out regular radio segments, explaining what FOI is and how you can use your rights under Liberian law to access information. They’ll also highlight the most interesting information that’s been released through the site. This approach should see FOI become an increasingly familiar topic, a right that everyone understands and knows that they have access to.

    We wish InfoLib the best of luck — and we’ll be keeping a close eye on how these initiatives work out.

     

    Image: Cameron Zohoori (CC)

     

  8. Alaveteli Release 0.23

    Earlier this week, we released Alaveteli 0.23, the latest version of our Freedom of Information software for usage anywhere in the world.

    This is another big release with lots of general improvements.

    Design

    Martin Wright, one of our enterprising designers, has been hard at work giving Alaveteli a new default homepage which explains how the site works. He’s also been improving the HTML to make the site easier to customise without needing to be a CSS guru.

    Screen Shot 2015-11-19 at 11.07.41

    Bugfixes

    Liz Conlan has joined the Alaveteli team, and we have been hazing welcoming her by getting her to tackle some of the annoying little bugs that have been around for a long time – so the site should now be smoother to use and more of a joy for admins to run. Petter Reinholdtsen also chipped in here with better handling of the graphs that show how much new installs are being used.

    Code Quality

    We’ve continued to refactor the code for simplicity, clarity and extensibility. We plan for Alaveteli to be around for many years to come – that means it needs to be easy for new developers to understand what it does, and why (nerd alert, our Code Climate score continues to inch its way up and test coverage is now over 90%). This isn’t glamorous work, but it is an important investment in the future of the code that mySociety developers are lucky enough to be in a position to consider. Its not just us though – Caleb Tutty and James McKinney both contributed substantial code refactorings to this release.

    Screen Shot 2015-11-19 at 11.14.43

    Localisation

    We’ve also been working to improve the process of translating Alaveteli into a new language – standardising the way phrases for translation appear to translators, and, thanks to Gareth Rees introducing support for language-specific sorting, ensuring that “Åfjord Municipality” will now appear after “Ytre Helgeland District Psychiatric Centre” in Mimesbronn, the Norweigian Alaveteli site, as it should.

    Security

    We’ve dipped our toes into the water of two-factor authentication to keep accounts secure. As Alaveteli runs all over the world, on all kinds of devices, we’ve kept it simple without introducing the need for apps or other technologies. Users now have the option of activating an extra one time passcode that they’ll need to supply if they ever want to change their password in the future.

    Screen Shot 2015-11-19 at 11.18.25

    Spam spam spam spam

    We continue to fight the good fight against spam – in this release we introduce a configuration parameter that allows site admins to adjust the period in which requests remain open to responses – closing the window in which spammers can target them. We’ve also extended our use of reCAPTCHA to keep spambots at bay.

    Alaveteli, don’t phone home

    Thanks to Ian Chard, Alaveteli now uses a local GeoIP database by default to find the country for HTTP requests (and tell users if there is an Alaveteli in their country), rather than the mySociety Gaze service. This should improve performance and reliability.

    The full list of highlights and upgrade notes for this release is in the changelog.

    Thanks again to everyone who’s contributed!

    Image: Steve Smith (CC)

  9. What happens when you restrict Freedom of Information? Experiences from around the world

    Alongside several UK organisations, we’re campaigning against the proposed changes to the Freedom of Information Act.

    Now, the changes are just that – proposed ones – so you might think that it’s hard to do more than speculate over what they might mean for Freedom of Information in this country.

    But wait! Here at mySociety, we are in touch with people and organisations who run Freedom of Information websites all over the world. Many of them have seen the introduction of such restrictions (and some have successfully challenged them).

    So in this post, we gather together their experiences along with existing research, to provide evidence and context to the changes currently being discussed.

    Perhaps you’d like to use some of the following examples when you write to your MP.

    Ireland

    Image by Brad Herman. A rainbow over a river in Dublin.

    For a government to desire such restrictions is nothing new: a 2011 report by Toby Mendel for the World Bank* examines several countries which have been through exactly that (and, more cheerfully, lists those where the law was changed to extend FOI rights). One statistic stands out from that report:

    Emily O’Reilly, the Irish information commissioner, noted that the impact of the amendments had been to reduce the rate of requests by 50 percent, to decrease requests (other than those for personal information) by 75 percent, and to cause a drop of 83 percent in requests by the media—all within one year.

    Ireland introduced fees for initial requests, and also for any subsequent internal and independent reviews. They also extended protection to some government records showing the workings of civil servants, and to documents referring to security, defence and international relations. The decision was later reversed in order to “restore the balance”.

    *Amending Access to  Information Legislation:  Legal and Political Issues by Toby Mendel, 2011

    Germany

    Image by Roger Matthewes: Hessenpark in Germany

    In Germany, we are told by Arne from the FOI website Frag den Staat, bodies may charge up to 500 € for the processing of information requests.

    Fair enough, you might think — but let’s look at a couple of examples.

    Like when the Ministry of Transport charged the maximum fee for the provision of data on railway infrastructure. They said that the fee covered the required inspections; they didn’t mention that the data could be found in PDFs that already existed internally.

    Similarly, the Federal Office of Consumer Protection charged 500 € for answering eight questions about their website, asking about costs, usage and data protection: it’s hard to comprehend how that could have required quite so much effort.

    Arne points out that the fee isn’t applied consistently, either: the same request made to a number of similar institutions (for example universities) will result in some information being provided for free, while others charge.

    Finally, he says it’s clear that some people are intimidated by the mere possibility of being charged. Auto-replies from the Foreign Office include details of possible costs, whether or not they apply, which can be very off-putting for inexperienced users.

    Hungary

    Image of Budapest by XaviHungary recently saw the introduction of very similar restrictions.

    In response, FOI-championing website Atlatszo.hu got together with other NGOs to put together this damning assessment:

    The new law gives state institutions the option to deny information requests [..] if they involve preparation for “future decision”, but most importantly, it introduces a requirement that those who approach various institutions for information may have to pay for their queries.

    The various state bureaus may charge a fee if they decide that the request for information places an unwarranted additional workload on the staff. Besides being highly arbitrary grounds for denial, the financial costs are a natural deterrent to even attempting to find out important information.

    The organisation also predicts that fees will lessen the will of average people to file requests. Here’s an excerpt from a recent interview with Atlatszo.hu’s Editor-in-Chief :

    “They are charging fees so people won’t file so many requests,” says Bodoky, adding that while Atlatszo isn’t very happy with the situation, it won’t be deterred. “We will pay the small fee and continue to make requests, but citizens and activists who have started to use freedom of information quite a lot may not want or be able to.”

    Czech Republic

    Karlovy Vary in the Czech Republic - panormaic image showing buildings and trees

    Richard Hunt, who runs the FOI site Informace Pro Všechny, as well as actively using FOI here in the UK, tells us that in the Czech Republic, there is no statutory charge for requests. However a clause states that costs can be recovered.

    There have been high profile cases reported by the press, because the press were the requesters.

    When HN (a leading financial daily newspaper) asked the finance ministry to provide the details under the Freedom of Information Act of the Kč 6.2bn in tax payments and penalties that have been forgiven since 2006, the ministry asked for processing fees of more than Kč 250,000. (£6,500).

    Richard also tells us that the costs requirement both adds to the bureaucracy around requests, and acts as a disincentive for people making requests. In order to collect the money, public bodies require the name, address and date of birth of all requesters.

    In a post-communist society people remain wary of showing themselves, especially in causing potential trouble for the authorities.

    USA

    Times Square by Hien Nguyen

    In the USA, fees may be levied based on the amount of work required, as calculated by the public body receiving the FOI request.

    Our friends at Muckrock highlight two cases where the costs would have been at levels far beyond the reach of ordinary requesters: $270,000 for details of contracts between the FBI and a contractor, and $452,000 for summary information on a mail surveillance program.

    While we imagine that the cost structure would differ here in the UK, these cases serve as an extreme example of how, if bodies wish to, they can use restrictions to ensure that their information remains inaccessible.

    Australia

    Brisbane skyline by Andrea Ferrera

    A similar story comes from RightToKnow in Australia, who were stymied by this move when trying to investigate the treatment of immigrants in detention centres:

    While the authorities did not simply refuse to respond to requests for information, they found a way to evade their duties, deciding that 85 varied requests (pertaining to different events and detention centres all across the country) could be counted as one. Then, having rolled them into a single request, they were able to declare that it fell under the banner of ‘an unreasonable amount of effort’ required to respond.

    In Australia, the exact clause is “the work involved in processing the request would substantially and unreasonably divert the resources of the agency from its other operations”—and we’re told that this is one of the most-commonly used reasons for refusing access.

    Sometimes it’s used fairly but more often than not it’s used by agencies to interpret the request in such a way as to create the “practical refusal reason”.

    In the UK, we’re looking at a lowering of the threshold for requests to be refused because of cost, which equates to the effort, or manhours, involved.

    Fees are not applicable across all kinds of request in Australia, but where they are, they can be used in a way that’s contrary to the spirit of the law:

    At the state level there are application fees across every state and territory (except the ACT). RightToKnow has a number of examples where it appears agencies are deliberately using application fees to frustrate requesters.

    Spain

    Alhambra on a hilltop surrounded by trees, by Javi Muro

    The Spanish site Tu Derecho A Saber tells us that costs and bureaucratic processes have a severely dampening effect on the number of citizens who are willing to make requests. They draw a parallel with WhatDoTheyKnow: in our first year of operation, we processed over 19,000 FOI requests. But in the same time period, Tu Derecho A Saber saw just 3,400 requests.

    Spain’s FOI law also protects internal discussions, along with drafts, communications and papers considered before writing up any regulation.

    They’re also fighting against a general lack of adherence to the FOI laws by public bodies. The result of all of these impediments? A drop in the number of requests processed, which have gone from 160 a week, to around 6.

    Inevitably such restrictions have an effect on how FOI is perceived:

    Frustration makes people see FOI laws as useless or too relaxed.

    Elsewhere

    Jerusalem panorama of rooftops by Ilya Grigorik
    • In Israel, requests are limited to whatever can be gathered within four hours’ work. This effectively limits responses to information which has already been prepared.
    • In Ukraine, the ability to mark information as ‘for internal use only’, and a highly bureaucratic system for making requests, led to a culture of concealed corruption.

    Why this matters

    London from the air by Anders Sandberg

    We’ve already written about what the proposed changes would mean for us here in the UK: see our blog posts here and here.

    But there are wider implications, too. At AlaveteliCon, we learned that other countries look to the UK (and WhatDoTheyKnow) as a shining example of how things could be. Any change in our laws will have an effect far beyond our own boundaries.

    If we’re to keep what, as became evident when we listened to the stories of others, for all its faults is a world-class FOI system, we need to take action now. See below for how you can do that.

    Successes

    View across the rocks at Punta Del Diablo in Uruguay by Joãokẽdal

    Changes to the UK Freedom of Information Act are not a foregone conclusion. We can win the fight against the proposed restrictions — and we have examples to prove it.

    At AlaveteliCon the Freedom of Information technologies conference, we heard of successful protests in:

    Australia and Uruguay, where bodies were obliged to accept requests via email

    Hungary, where the government’s attempts to label requests as ‘vexatious’ was overturned

    What next?

    If you feel strongly that your right to information should not be impeded, check these simple actions you can take right now.

    SaveFOI: sign a petition1. If you have 60 seconds: sign a petition

    Sign the 38 Degrees petition to Protect FOI laws.

    If you’re a journalist, you can sign the Hands Off FOI petition, too.

    #SaveFOI: write to your MP2. If you have 5 minutes, write to your MP

    Use WriteToThem.com to tell your MP why Freedom of Information is important and how restrictions would affect you, or society as a whole.

    submit an FOI story #SaveFOI3. If you have 10 minutes, submit an FOI story

    SaveFOI are collecting stories of how Freedom of Information has made a difference to individuals and organisations. Here’s how to contribute.

    Banner image: Andy Arthur (CC)

    Ireland: Brad Herman; Germany: Roger Matthewes; Hungary: Xavi; Czech Republic: Abejorro34; USA Hien Nguyen; Australia: Andrea Ferrera; Spain: Javi Muro; Elsewhere: Ilya Grigorik; Why this matters: Anders Sandberg; Successes: Joãokẽdal (all CC)

  10. Bienvenida to two new Alaveteli sites

    Welcome to two new Freedom of Information websites now running on the Alaveteli platform: Derecho A Preguntar (Right To Ask) in Nicaragua, and QueremoSaber (We Want To Know) in Paraguay.

    Alaveteli is our software that makes it easy to set up and run an FOI website; with these two recent launches, it’s now powering 25 Freedom of Information sites all around the world.

    Both countries’ constitutions enshrine their citizens’ right to information from public authorities, but, just as here in the UK, that right isn’t always widely known. So for both sites the aim is to help increase awareness of FOI among citizens.

    In Nicaragua, Fundación Violeta B. de Chamorro set up their site with the aid of Hivos (and with hosting and development support from us). Paraguay’s TEDIC are the organisation behind QueremoSaber, and they’ve set it up with very little help from our side. Always good to know that can be done!

    As a side note, take a glance at both sites to see how thoroughly Alaveteli can be ‘skinned’ to each organisation’s own design preferences. In fact, you only have to cast you eyes over all 25 deployments to see how each has its own very distinct character. Derecho A Preguntar actually took the foundation of its design from Spain’s TuDerechoASaber, which is one of the great benefits of the Alaveteli community: the chance to share, in this case, not just support and advice, but a design template.

    We’re very glad to see these two sites up and running. Together with Alaveteli sites in Uruguay and Panama (where the government uses the platform for its official FOI provision), they’re helping bring better access to information to Latin America.