Last year, we blogged about the work we did for Médecins Sans Frontiers, suggesting improvements for their Patents Oppositions Database.
Need a quick recap? Two things you should know:
- When medicines are re-patented, it prevents the development of generic versions. One company retains the monopoly, and costs remain high, where otherwise the generics would have provided a cheaper option.
- Médecins Sans Frontiers support those who challenge patents in court by providing resources, such as arguments which have previously succeeded in similar cases, via their Patents Oppositions Database site.
As we explained in our last post, it was clear to MSF that while the idea of the Patents Opposition Database was sound, it relied on active take-up from community members — members who were often too busy to engage in a site that was anything less than simple and inviting.
That’s when they came to us, first for consultation, and then to put our suggestions into action. It’s exactly the sort of work we enjoy: it potentially changes lives, and it involves using good design and coding to do so.
Getting to the bottom of things
MSF had a good idea of why their site wasn’t enjoying the kind of take-up they’d hoped for, and in that initial phase we were able to confirm this through research.
As we talked directly to a number of the site’s users, and gave the site a rigorous analysis ourselves, we found some recurring frustrations:
- It was difficult to find content
- While there was patent information from a variety of sources, linking it together was a chore
- People weren’t contributing to the site because it took too long to do so
- There was no feeling of community, so users didn’t feel a strong compulsion to help one another
And that pretty much brings you up to speed with where we were last time we blogged this project. Since then, we’ve been beavering away on making improvements.
How do you encourage community?
People tend to look at community as a nebulous concept: all the more so with online communities, where success is often seen as a coincidental factor rather than one that you can foster.
But for this project, it was clear what to do. And the site has the odds stacked in its favour: visitors have a very strong motivation to contribute, so we just needed to make that as simple as possible.
We worked on two broad areas: the site’s design, and some new core functionality.
New design that removes barriers
- The first thing to do was to ensure the site met modern standards, breaking down any impediments to participation. It’s now responsive (ie it displays well on any size of screen), clear, and accessible.
- Then we made sure that, when visiting the homepage, it was obvious what to do next. This was achieved with a prominent search function, and some clearly signposted ‘next steps’.
- We wanted to reward people and organisations for playing an active part, so we created profile pages which highlight their activity.
- Documents are the mainstay of the site, so they’re now highlighted as the main resource on any pages where they’re relevant. We also tidied up the way they were being stored, so they’re consistent across the board.
- We tackled that user frustration and made sure that patent data from sources such as WIPO and EPO were cross-referenced and brought together.
New functionality that fosters participation
- Users can now view and mark up documents right on the site, and then share what they’ve discovered with other users, thanks to the ‘add an annotation’ function.
- We created an email alerts service, drawing on our experience running TheyWorkForYou, which sends out thousands of alerts to people tracking topics in Parliament. This kind of alerting system is great for bringing people back to the site at their own convenience. So now, when there’s a new case concerning a specific drug, anyone with an interest in that drug will receive an email. If someone leaves a note on one of your annotations, you’ll know about it too.
- Search is absolutely crucial to the site, so we implemented a powerful new search facility which can look through not just the site’s own pages, but the documents it hosts, too. We added filtering tools to give the user more control over what they see.
- Advanced users can also obtain search results in a standardised csv format for download, so they can be used for their own reporting, or even as a data source for other sites.
- We created a new ‘call for help’ service, so users can ask the community to contribute to a patent opposition. These become touchpoints across the site, where users are urged to help if they can.
Our improvements were presented at the AIPPI (International Association for the Protection of Intellectual Property) World Congress, and the new site is now live at www.patentoppositions.org.
Of course, we’ll be keeping an eye on its performance, and until April we’ll be refining and tweaking until we know that the much-needed community is up and running happily.
mySociety’s Head of Research, Rebecca Rumbul, gives an overview of our research work in the latest publication from the World Bank’s Open Knowledge Repository. Also featured is an experiment in citizen engagement from Mzalendo in Kenya, that was first shared at TICTeC.
Evaluating Digital Citizen Engagement: A Practical Guide is a handy collection of examples and lessons from practitioners in Brazil, Uganda, Cameroon and Kenya, on how to measure the impact of civic technologies.
Rebecca explains the methods we’re currently using to answer questions like, “are institutions equally responsive to citizens?” and, crucially, “are our tools genuinely making a difference?”.
Meanwhile, Lily L. Tsai and Leah Rosenzweig, who contributed last year to our Impacts of Civic Technologies conference TICTeC, give an overview of how they used Facebook ads to draw conclusions about what makes people take concrete political actions online.
You can download the guide for free here — and don’t forget, if you’d like to hear more about the ways in which civic tech’s impact is being tested by projects around the world, there are still a few tickets available for TICTeC 2016.
Answers to requests already are published where they are made through public websites like WhatDoTheyKnow.com, but we think that this should be the norm.
For us, of course, this was the stand-out line from the independent commission on the Freedom of Information’s report, published today. It’s great to have an official endorsement of WhatDoTheyKnow’s core premise. But there is plenty more to take in.
You may remember our announcement last year, that a government commission was to consider restricting access to information, with possible outcomes being the introduction of fees for FOI requests and greater powers for authorities to turn down requests.
Today’s report covers the commission’s findings, and is accompanied by a response on behalf of the government.
That’s a lot of reading, so here’s what you need to know.
No fees for FOI
mySociety, as operators of WhatDoTheyKnow and developers of the international Freedom of Information software, Alaveteli, made a submission to the commission.
Along with several other organisations and individuals, we campaigned against introducing charges for making Freedom of Information requests, and encouraged you to share your experiences and opinions in the public consultation.
Many of you were among the 30,000 people who took the time to contribute. Opinion across the board was overwhelmingly against the introduction of fees — and that strength of feeling has been recognised.
In our submission, we argued that introducing a fee for making a Freedom of Information request would have a significant negative impact on our users’ ability and willingness to obtain information from public bodies and would make it difficult, if not impossible, for us to continue to serve our users as well as we do now.
The commission stated:
We have not been persuaded that there are any convincing arguments in favour of charging fees for requests and therefore we make no proposals for change.
And in turn, the government response came:
The government agrees with the commission’s view that it is not appropriate to introduce fees for requests … the introduction of new fees would lead to a reduction in the ability of requesters, especially the media, to make use of the Act.
Publishing responses, WhatDoTheyKnow style
As we’ve already mentioned, the commission recommended the WhatDoTheyKnow practice of publishing responses, saying “we think that this should be the norm”, and adding:
We consider that this will have a number of benefits, such as helping requestors to obtain information which has in fact already been released without needing to make a request, reducing unnecessary requests for information that has already been published, and allowing public authorities to avoid answering duplicate requests where they can simply point to information on their websites.
Universities remain accountable
We were also happy to see both the commission and the government reject lobbying from universities seeking to be excluded from Freedom of Information law. The commission wrote:
It continues to be appropriate and important for universities to remain subject to the Act. They are highly important institutions that play a key public role.
You can’t have everything
All indications are that the FOI law will not be substantially weakened, and we’re delighted about that. But of course, we’d have liked the government to take the opportunity to extend and strengthen the FOI Act too.
We and others argued for the extension of Freedom of Information law to cover more public bodies, including organisations that provide key public services, manage national infrastructure or carry out regulation on behalf of the state.
The commission did not consider the extension of the coverage of the Act, but did recognise this as a key omission from its consideration and noted that it had received lots of responses on this subject — and that the Act’s scope ought be reviewed.
We also made the case for time limits for internal reviews, and consideration of the public interest test. The commission agreed, but on these points the government decided not to make any changes to the law.
We are happy to see the government re-state its aspiration to be “the most transparent government in the world” and hope the new guidance to public bodies promised in the statement released today will help prompt them to operate more openly.
We’ll continue to keep an eye on potential breaches to our rights under FOI. But for now, things look a lot better than we might have feared.
For verified, reliable information, it’s usually best to go to the official source — but here’s an exception.
Checking parliament.go.ke‘s list of MPs against Mzalendo’s, our developers discovered a large number of constituency mismatches. These, explained Jessica Musila from Mzalendo, came about because the official site has not reflected boundary changes made in 2013.
Even more significantly, the official parliament site currently only holds details of 173 of the National Assembly’s 349 MPs.
“The gaps in www.parliament.go.ke validate Mzalendo’s very existence,” said Jessica. We agree: it’s a great example of the sometimes unexpected needs filled by parliamentary monitoring websites.
And of course, through EveryPolitician, we’re working to make sure that every parliamentary monitoring website can access a good, reliable source of data.
A few weeks ago, we highlighted one major difference between the Ghanaian parliament and our own: in Ghana, they register MPs’ attendance.
This week, we received news of another of our partners who are holding their representatives to account on the matter of attendance: People’s Assembly, whose website runs on our Pombola platform. The new page was contributed by Code4SA, who have been doing some really valuable work on the site lately.
According to South Africa’s Daily Maverick, in some cases MPs’ attendance is abysmally low. There’s also a history of those who “arrive, sign the register and leave a short while later”, a practice that may soon be on the decline thanks to People’s Assembly’s inclusion of data on late arrivals and early departures.
With 57 representatives — or about 15% — floundering at a zero rate of attendance, it seems that this simple but powerful display is a much-needed resource for the citizens of South Africa. See it in action here.
TICTeC is our annual conference on the impacts of civic technologies.
This year, we’ll be in Barcelona, Spain, with a diverse programme of speakers from all over the world.
Guy Grossman, assistant professor at the University of Pennsylvania’s political science department, will deliver one of two keynotes. See details of our other keynote speaker, Helen Milner OBE, here.
Guy has had a long history in civic tech research, with a special focus on Uganda and Sub-Saharan Africa, and we are delighted that he will be sharing his insights to our audience of practitioners and researchers.
Hi Guy! Tell us what you’ll be covering in your TICTeC keynote.
The state of academic knowledge about the promises and pitfalls of ICT applications designed to increase voice and accountability in low-income countries. Specifically:
- Under what conditions are citizens more likely to communicate with government officials using mobile-platforms? If we “build them – will they come”?
- Do mobile platforms exacerbate inequalities in political access, privileging groups (men, urban, better-off) that are heavier users of ICTs?
- What can be done to help increase the participation rates of marginalised populations (such as women and the poor)?
Low-income countries have leapfrogged past the landline era and directly into the mobile era. Citizens can now connect with each other and with their public officials in unprecedented ways.
Even though mobile technology is so pervasive, our collective understanding of many first-order questions in this area is surprisingly limited.
The massive penetration of mobile technology, even to remote areas of the least developed countries, has great potential to reshape both the social and political landscapes.
Even though mobile technology is so pervasive, our collective understanding of many first-order questions in this area is surprisingly limited. My goal at TICTeC is to help take stock of what we know and don’t know in this emerging field.
What are you hoping to get out of TICTeC?
I’m hoping to interact with practitioners, policy makers, technologists and fellow academics to figure out where the overlap is between practical needs and academic research.
I’m also hoping to get exposed to promising and innovative applications that I am unaware of.
Your civic tech research focuses especially on Uganda and Sub-Saharan Africa. What led you down this path?
I found very few applications and platforms, if any, designed to improve governance and accountability in low-income countries.
I care deeply about poverty and social and gender inequality, so working and studying in Africa has been a natural choice.
How did I get involved with civic tech? In the past decade I have witnessed an increasing number of mobile-based applications designed to enhance such things as agriculture productivity and financial transactions or match between buyers and sellers.
On the other hand, I found very few applications and platforms, if any, designed to improve governance and accountability in low-income countries. I came to believe that this was a great void that needed to be filled.
In fact, unfortunately, we are still quite far from saturation in the development of governance-related ICT applications.
What do you think are the big unanswered questions when it comes to civic tech?
Does participation in mobile communication spill into more traditional forms of political participation?
Here’s a very partial list of some of the answered questions when it comes to civic tech in the global south:
Can simple innovations in mobile technology be used to facilitate new meaningful forms of political participation?
If so, what types of mobile-based political communication are most likely to be adopted by voters?
What is the potential of ICTs to flatten political access to marginalised populations?
What are some of the ways to increase the usage of mobile-based political communication in the face of clear collective action problems?
How can ICT be used to overcome political economy constraints to growth (e.g. by resolving monitoring challenges in government bureaucracies, reducing the cost for citizens of tracking bureaucratic performance, or making it easier to detect corrupt practices in public-sector salary distribution)?
And, does participation in mobile communication spill into more traditional forms of political participation?
If you could make one recommendation to those developing new civic tech, and wanting to see real impact from it, what would it be?
Adopt a user perspective — make sure that the suggested application/platform addresses a real need that could not be addressed using a low-tech solution.
You won’t want to miss what Guy has to say at TICTeC, so make sure you book your tickets now.
A post has been circulating on Facebook, alleging that people are eligible to receive £26 a day/£182 a week in Tesco vouchers on the basis of being immigrants present in the UK. This is alleged to be in addition to the free housing and benefits for clothes, shoes, etc. Can you confirm whether the UK government does indeed provide vouchers of this amount to immigrants in the UK?
The DWP helpfully reply that, in fact, it’s the Home Office who deal with asylum support, while linking to the relevant page on their website which sets the true sum at a far more modest £36.95 per week.
We all know how rumours like these can proliferate on social media such as Facebook, fueling indignation and spreading misinformation. We’re pretty sure that a large proportion of the visits to this page have come from people Googling to check the facts, before commenting on their friends’ Facebook posts, ‘Actually, no – here’s the truth’.
That’s a great use of WhatDoTheyKnow and another reason why the publication of FOI responses can be so useful. We won’t be taking over from Snopes any time soon, but we’re glad to have helped in this particular case.
The latest paper from our Head of Research, Dr Rebecca Rumbul, is available for download.
Drawing on interviews with 40 individuals in government and civil society, this research strives to answer the question: how do government and civil society initiatives and innovations in New Zealand and Australia attempt to reduce digital exclusion amongst digitally under-represented user-groups?
Rebecca pulls out the best practices from these two countries, and looks at how they could be replicated here. The result is four strong recommendations for the UK’s policymakers.
If you’re hoping to join us in Barcelona for TICTeC, the Impact of Civic Technologies conference, then hurry: early bird pricing ends tomorrow.
You can save £100 on your ticket by registering before midnight GMT on Friday.
Join us to hear a variety of inspiring speakers from around the world as they share their experiences in civic technology, headed up by keynote speakers Guy Grossman (University of Pennsylvania) and Helen Milner OBE (the Tinder Foundation).
There will also be ample time for socialising and enjoying Barcelona’s unique atmosphere. TICTeC is the world’s only conference focusing purely on the impacts of civic technology, and represents an excellent chance to meet, share, and learn from others in the sector.
When someone uses mySociety software to report a street problem, or make a Freedom of Information request, it’s often in a language other than English, because our code is used to power sites all over the world.
That’s fine: we include a facility for people to add translations to the sites they deploy, so, job done, right?
Except, unfortunately, there’s more to it than that. However much we complain about the idiosyncrasies of our language, there’s one thing English has got going for it, and that’s conciseness. And that means that words and phrases which fit quite nicely into our designs suddenly become problematic.
A recent front-end design ticket in Alaveteli, our Freedom of Information platform, centred around improving the display of various standard elements (the navigation bar, language switcher, logged-in user links) when the Alaveteli site in question is displaying in a language other than English.
Here’s a picture which shows exactly why that was an issue:
To put it bluntly: As soon as those carefully-crafted navigation bar links get translated, all bets are off as to whether they’ll continue to fit in the space provided. It’s an issue that’s faced by anyone creating software designed for international reuse.
So I figured I’d share a few things the mySociety design team has learned about internationalisation, and one quick trick that I recently started using to test international language lengths on our own websites.
Not only are some languages more verbose than others (ie: they use more words to convey the same concept), but many use more characters per word.
Then there are other languages which use fewer—but more complex—characters that need to be displayed larger to still remain legible.
The W3C (which sets standards for the web) suggests that front-end developers can expect the following ratio of increase/decrease in visual text width when translating from English into this handful of common languages:
Language Translation Ratio Korean 조회 0.8 English views 1 Chinese 次檢視 1.2 Portuguese visualizações 2.6 French consultations 2.6 German -mal angesehen 2.8 Italian visualizzazioni 3
That’s a 150–200% increase in space required to display words in the European / South American languages that we deal with quite a lot here at mySociety.
Often, you’re lucky, and the layout includes enough space to absorb the extra words. Headings and paragraphs of text are really good at this. Indeed, as the amount of text to be translated gets bigger, you notice that the translation has less effect on space, as the W3C, again, notes:
No. of characters in English source Average expansion Up to 10 characters 200–300% 11–20 characters 180–200% 21–30 characters 160–180% 31–50 characters 140–160% 51–70 characters 151-170% Over 70 characters 130%
So—no need to worry—it’s just short little bits of text that hurt the most. Phew.
Hang on, short little bits of text… like all those buttons and links all over every single website mySociety makes?
That’s what mySociety has designers for
There are lots of tricks we can use to reinforce our layouts to better handle long strings. For instance, where possible, we avoid creating horizontally-constrained navigation bars.
And in some cases, we can use modern styling techniques like Flexbox to better handle overflowing text without harming legibility or the overall layout of the page.
But testing the effectiveness of these techniques can take time and, while we have a fantastic network of volunteers and international partners who translate our open source projects, we’re often working on the initial layout and styling before that has a chance to happen.
While I was working out fixes for the Alaveteli user links and language picker dropdown, I threw together a quick “pseudolocalize” function that temporarily makes the text longer, so we could preview how it’ll look once it gets translated.
Only later did I discover that “Pseudolocalization” is, apparently, a real thing, originating from the Windows developer community.
Typically existing Pseudolocalization functions would do all sorts of orthographic substitutions to test how weird characters are displayed, as well as padding the strings to make them longer. So, something like Account Settings would be transformed into [!!! Àççôûñţ Šéţţîñĝš !!!].
My little function skips the weird character substitutions, and instead just doubles the text content of any elements you tell it to.
So you can run…
…in your browser console, to turn this…
Yep, it’s useful and it’s ridiculous — our favourite combination.
Plus, it’s super fast, and it works with nested elements, so if you were totally crazy, you could just run it on the entire
'body'and be done with it!
Now, we’re not saying we’ll be able to cope with, say, the longest word in Sanskrit, which is 431 letters long, but this approach does make us pretty confident that we’ve got a great basis for whatever most languages can throw at us.
If you’re a web developer with similarly ingenious tricks for improving the internationalization of your sites, share them in the comments box!