As Mark mentioned last month I have recently joined mySociety as Product Manager in the Better Cities team. This is something of a departure for me as I have spent most of my career working for large, publicly funded institutions — places like the Office for National Statistics, Medical Research Council and Department for Environment, Farming and Rural Affairs to name but three.
That said a large part of all those roles was trying to convince colleagues of the benefits of using the kind of products and services organisations like mySociety provide so maybe it isn’t that big a leap after all.
It has been a long held ambition of mine to work for mySociety — looking back it was almost 10 years ago when I first mentioned them/us on my blog and the organisation has been a consistent influence on me ever since with a number of former staff, trustees and volunteers becoming friends and colleagues over the intervening years.
It was my gateway to the wider world of the ‘civic tech’ community to which I have been a proud contributor for many years now — most recently mainly through running a weekly jobs list for public service minded organisations seeking digital staff.
At the moment I am primarily focused on learning as much as I can about our FixMyStreet platform (including the ‘..for Councils’ product) and investigating the MapIt service as well. As I get up to speed with things I am also taking the opportunity to get about and about — attending events and trying to meet people who make use of our projects.
In the weeks to come I’ll be attending MeasureCamp in Cardiff (4th February), giving a talk at World IA Day in Manchester (18th February), speaking at BathHacked on the 22nd February (Bath), helping out at day one of Open Data Camp in Cardiff (25th February), going to ProductCampon the 4th March (London) and giving a lightning talk at the launch of the new Tech4Good group in Bristol on the 23rd March. All this as well as hosting my regular ‘minimal viable meet-up’ on the 8th February in Bristol.
If you are attending any of these events please and want to chat ‘Better Cities’, civic tech or just want to get hold of one of our lovely stickers please come and say hi — there are rarely any other attendees who sound as Bristolian as I do so I am usually easy to find. Also if there are any events you’d like to suggest I attend — either to give a talk about the mySociety ‘Better Cities’ work or just generally an opportunity for me to learn more about how people are using digital tools to engage with and influence local democracy please do let me know.
I am @jukesie on Twitter (be warned — I am something of a prolific tweeter!) and my email is email@example.com so please get in touch.
Audrey is Taiwan’s Minister for Digital, and is part of a massive shake-up that has seen that country embrace unprecedented levels of transparency, accountability and citizen participation. Her keynote will describe some of the ground-breaking methods they’ve introduced.
One of these is Audrey’s famous accessibility. Using a public platform, she is happy to answer questions from anyone, and endeavours to do so within 48 hours. We posed ours there, but we’re replicating them below for our readers to follow.
Such is her schedule that Audrey will be delivering her keynote virtually, but there will be an opportunity for delegates to put questions to her live. Accordingly, we’ve gone a little more in-depth with this conversation.
Why haven’t we in the West heard more about the transformations that have been happening in Taiwan? They really are so ground-breaking — do you have any idea why they might not have received more global coverage?
There is reasonable regional coverage in Korea, Japan and Hong Kong. However, global awareness is limited by Taiwan’s restricted participation in multilateral organisations, as well as the relative lack of English material (somewhat ameliorated by recent advances in machine translation).
How would we go about encouraging our own governments to follow in your footsteps? You visited the UK Parliament recently: what was your perception of how they are doing on the Open Government front?
While rules, playbooks and tools are reusable, each government’s political context is unique, so I would encourage everyone to pave their own path instead.
I didn’t stay long enough to learn about UK’s progress — looking forward to learn more from mySociety folks in the future, perhaps when TICTeC comes to Asia. 🙂
TICTeC is all about measuring the impact of civic technologies. Do you have systems in place that help you assess the effectiveness of the measures you put in place?
Yes, there are quantitative engagement metrics and surveys, though they are mostly in Chinese — for example for the petition platform [opens as document; in Chinese].
Clearly, it’s early days yet, but have your implementations been an unqualified success?
For the past 100 days, our main contributions are proceeding well — providing an internal collaboration platform (sandstorm.io) for participation officers from every ministry; requiring all regulations and trade-related laws to be open for public discussion (join.gov.tw); as well as help codifying an open multi-stakeholder mechanism into the draft of Digital Communications Act.
What feedback have you had from citizens and the national press?
In Taiwan’s post-2014 political climate, mainstream press and citizens would never call for “less transparency”, so people mostly respond favourably — of course, there are calls for more accountability and more informed participation, for meaningful conversations to form around divisive issues.
What proportion of the population has taken part in your crowd-sourcing projects? Do you worry about the elderly or less connected not being sufficiently represented in decision-making?
As a proponent of assistive civic tech, it is important that we seek diversity of opinion (not zero-sum voting) and each engagement venue opens up access for previously unavailable folks (not taking existing venues away) — see this write-up by LÜ Chia-Hua.
Of course, even in a democracy of feelings, there will still be some people who lose out, or see a decision that doesn’t go the way they wanted. Are you sensing more understanding from these people, since they’ve gone through the online debates process?
Yes. Generally we come up with rough consensus that people can live with — as long as the procedure are transparent and accountable, we are seeing people who did not get what they initially demanded nevertheless help defending the result.
How stressful is it for a human being to hold themself up to constant public scrutiny? Transparency is of course a laudable aim, but might it sometimes be at the cost of a person’s own downtime or privacy?
Private meetings and on-the-record transcripts are fully compatible; note that we allow each participant to make corrections for ten days after the meeting: here are our guidelines.
A large proportion of Taiwanese politicians are Independents. Do you think party politics is now an outdated system?
In the cabinet there are more independents than members of any party, but in the parliament every party has more MPs than independents.
How can digital technologies bridge the gap between citizen and state without simply reverting to irrelevant soundbite politics or Twitter trolling?
We need to partner with (and become) media to make relevant facts as easy — and eventually easier — to spread.
What is the importance of TICTeC? Why assess the impact of civic technologies?
Informed discussions need to be rooted in evidence. If we are to build a global democratic network of feelings, we need to make sure that these feelings are reflective — this is only possible when they are built upon facts.
Finally: what are your next steps? Are there any more big innovations you plan to introduce during your time in cabinet?
For scalable listening to work, we need to engage people who prefer interactive & tangible understanding, including children. This post outlines the initial steps; and this one outlines the main vision.
Book your place at TICTeC
If you enjoyed reading this interview, it’s time to book your ticket for TICTeC, where every conversation will directly examine the impacts of civic technologies.
And for those who would like to present their own insights, better hurry: the call for papers runs until February 10.
We recently explained how to use pre-written Freedom of Information requests for a campaign. We’re glad to see this being used by AskTheEU, the Alaveteli site for Europe.
Today, AskTheEU launches a campaign to request the travel expenses of EU Commissioners — and they are calling on the public to help submit a total of 168 requests.
No matter what your feeling are towards the EU (let’s not even go there), we hope that everyone is in favour of transparency. AskTheEU’s campaign follows the discovery from a request that Commission President Jean-Claude Juncker spent €63,000 on an air taxi to Turkey for the G20 summit. Naturally, they were keen to know whether this level of spending is replicated across the organisation.
After a two-year battle, AskTheEU’s parent organisation Access Info has established that the European Commission will provide information on Commissioner’s travel expenses, but only in two-month bundles.
They’ve already made a start: after submitting legal appeals and new requests, Access Info won access to a handful of documents about the travel expenses of five Commissioners: these can be seen here.
But there’s plenty more to discover, and that’s where the general public comes in. Thanks to the pre-written requests function, all the hard work is already done: it’s just a matter of picking one or two time periods and submitting the already-composed request.
Anyone can participate by going to the campaign website from today. All requests and responses will be made public on AsktheEU.
Last week, we announced the keynote speakers for TICTeC, the Impacts of Civic Technology conference 2017.
Now we’re going to look at each of them in more depth, starting with Tiago Carneiro Peixoto of the World Bank. His keynote is titled (Un)Civic Tech? and will be looking at how sometimes, despite high hopes, civic technologies don’t deliver everything that’s been hoped for.
Most importantly, Tiago will examine the tangible effects of civic tech on participation, inclusiveness, and governmental action — and then go on to outline which research agendas we should be pursuing now.
We zipped a few questions across to Tiago and he was happy to give us some answers.
(Un)Civic Tech? — that’s quite a bold title, given that your listeners will all be people working in the arena of Civic Tech and with a strong belief in its power to do good! Should we be worried?
Actually my initial title was “The Good, the Bad and the Ugly of Civic Tech”, so it’s not all just bad and ugly. But no, you shouldn’t be worried. Unless you are extremely prone to confirmation bias!
TICTeC is all about assessing the impacts of Civic Technology, making you a particularly relevant speaker. What measures does the World Bank have in place in order to assess the impact of the work that it does?
The measures depend on the problem at hand.
But some of the recurrent measures we look at are related to the effects of technology on uptake, inclusiveness, citizens’ decision-making, and governments’ responsiveness.
For those who are getting started on the subject, I would suggest taking a look at one of our recent publications, Evaluating Digital Citizen Engagement: A Practical Guide.
It’s time to focus on government responsiveness.
Part of our work can also be found at the Open Government Research Exchange, which is a partnership between GovLab, mySociety, and the World Bank’s Digital Engagement Evaluation Team.
But the best illustration of our measures and findings — which will be presented later this year — are not public yet. So, for those who would like to see it first-hand, I would suggest they come to Florence for TICTeC.
What do you perceive to be the value of TICTeC?
One of the key values of TICTeC is that it is convened by mySociety — which, since its creation, has been one of the leading organisations actually doing civic technology work.
The curation of the conference by mySociety’s team, combined with mySociety’s reputation and network, naturally tends to draw the participation of high-level researchers who are more likely to be dealing with concrete problems in the civic tech space.
What are you looking forward to getting out of the conference yourself?
Of course, I’m very curious to see the research that will be presented at the conference, and how it has evolved in relationship to previous conferences.
I am also very interested in meeting new researchers and exploring venues for collaboration with them. But I hope that the conference is also an opportunity to collectively move towards a more coordinated and problem-driven research agenda.
TICTeC brings together researchers and practitioners in Civic Tech. If you could give a single message to the community, what would it be?
It’s time to focus on government responsiveness.
You’ve done some interesting work with FixMyStreet data. What did you discover there?
We are happy to have conducted what is, to our knowledge, the first empirical work examining the effect of government responsiveness on citizens’ participation.
The fact that we did this in collaboration with mySociety and using FixMyStreet data is something we are particularly proud of.
We are now looking into other issues, such as predictors of government responsiveness. In other words, what makes governments “tick”? Does it matter who you are for governments to respond?
While these may seem like trivial questions, they have important implications for the design and performance of solutions like FixMyStreet. I don’t want to anticipate our preliminary findings now, but I will certainly do so at TICTeC.
So there you have it: several more good reasons to book your ticket for TICTeC now.
Or, if you have something to say, why not submit an abstract?
You can be sure of seeing thought-provoking speakers at TICTeC, all focusing on the vital area of researching the impacts of Civic Technologies. We put a lot of effort into making sure of that!
And we especially strive to bring you keynote speakers who are inspiring, insightful, surprising… in some cases even provocative. You may still recall last year’s keynote Helen Milner asking ‘Is Civic Tech just an amusing pastime of the middle-classes?’.
For TICTeC 2017, we can promise keynotes that are just as compelling. We’re delighted to say that each day’s proceedings will be kicked off by Tiago Carneiro Peixoto and Audrey Tang.
Tiago Carneiro Peixoto
Tiago is from the World Bank, which has the ambitious mission of reducing world poverty.
As a Senior Public Sector Specialist, Tiago works with governments to develop solutions for better public policies and services. As you might expect, that involves research around technology, citizen engagement and governance, to help understand how those things can intersect for the good of all. One example of that is the research using FixMyStreet reports, which demonstrated how government responsiveness can lead to citizens becoming more engaged.
If you’d like further reason to pay attention to his keynote, well, Tiago was featured in TechCrunch as one of the twenty most innovative people in democracy. We know he’ll have plenty to say that is of direct interest to TICTeC delegates.
In her inauguration speech, Taiwan’s President Tsai Ing-wen said, “Before, democracy was a clash between two opposing values, but now democracy must be a conversation, a dialogue, between many different values”. To help bring about this vision, she appointed Audrey Tang as Minister for Digital in her new cabinet.
If you think parliamentary proceedings can be as dull as ditchwater, you may be in for a surprise. Audrey was not a standard appointment: she comes from a background of activist hacking, for one thing.
Since her arrival in August 2016, the government has undergone a colossal transformation into one of the most open and participatory administrations operating in the world today, ranking top in the Open Knowledge Foundation’s Open Data Index.
Audrey will be running through some of those groundbreaking changes in her keynote at TICTeC. Note that she’ll be ‘appearing’ virtually — she’s very much in demand — but there will still be the opportunity to pose questions to her live.
Stand by, as we’ll shortly profile our two keynotes further. For now, we hope your appetite has been suitably whetted.
If you’re interested in presenting a session or workshop at TICTeC, see the Call for Papers here — and submit before February 10.
Registration to attend is available at the earlybird price until March 10 — book here.
Over the past six months, mySociety has been working on a project so sensitive that we even referred to it by codename when talking about it internally.
That might seem a little over the top, until you realise that we were partnering with asl19.org, an organisation working — for their own safety — out of Canada, with the mission of helping Iranian citizens to assert their rights to freedom of expression and access to information.
Ironically, this level of secrecy was necessary in the name of providing citizens with a platform for openness and transparency: we were working on a website, based on our WriteInPublic software, that encourages Iranian citizens to ask questions of their MPs. The project would enable Iranian citizens to pose their questions directly, online and in public, and anonymously.
Such a concept has never before seen in Iran, where there is a culture of heavy censorship, clampdowns on free speech, and online surveillance — so there was a real risk of personal endangerment for those involved.
Writing in Public
Here in the UK, mySociety runs WriteToThem, a service which allows citizens to contact their elected representatives quickly and simply.
Messages sent through WriteToThem are private, and we’re sure that’s most appropriate for our users. Often people are requesting help with personal problems, or informing representatives how they would like them to vote — either way, messages usually deal with matters that people tend to keep to themselves.
But there’s certainly an argument for putting some conversations between citizens and their representatives in public. Imagine, for example, asking a councillor what had happened to funds that had been allocated to a project that never came to light; or spotting what appeared to be a falsehood in an MP’s statement, and being able to ask them to justify it with facts.
If such conversations are carried out online, they create a permanent public record that everyone can access.
That’s why we created the WriteInPublic software, building atop the WriteIt software created by the Chilean Civic Tech group Ciudadano Intelligente (also known as FCI).
As a side note — if you have the contact details of your politicians, or can find them on our data project EveryPolitician, it’s extremely simple to set up your own WriteInPublic site, with no coding required.
Up and running
In fact, Asl19 say that the most challenging part of the project wasn’t something technical at all. To their surprise, it proved very difficult to locate email addresses for Iran’s members of Parliament. While most MPs have their own websites, they tend to use web forms rather than publish an email address.
That challenge was eventually overcome with help from other organisations. Asl19 collected the emails, which they shared with us. We added them to EveryPolitician’s data, which WriteInPublic uses.
The site is now live and people have sent over 400 messages. As a taste of how it’s being used, one citizen is requesting help with legal obstacles to getting medical treatment, and others, encouraged by an activist group, are asking that their MPs vote for a forthcoming bill which will give protection to those with disabilities.
And, best of all, MPs are responding — well, there are 33 responses thus far. So will the project blossom, becoming an active forum for open debate between citizens and their government?
It’s early days yet, but we hope that this project will provide a groundbreaking space for open debate in Iran.
Well, we’re delighted to say we’ve been shortlisted for a grant. innovateAFRICA judges will take a few weeks to consider shortlisted applications, and winners will be announced on 30th January.
In the meantime, we thought we’d ask the project’s coordinators, Henry Maina from ARTICLE 19 East Africa and Louise Crow from mySociety, to describe the project in a bit more detail and explain why they think it’s so important.
What is the Alaveteli Professional project?
Louise: Alaveteli Professional is a new toolset that we are currently building as a companion service to our existing Alaveteli software. Alaveteli is mySociety’s open-source platform for making public freedom of information (FOI) requests to public bodies.
Alaveteli Professional will provide journalists and those who use FOI in their work with extra functionality and training to ease the process of raising, managing and interpreting FOI requests, which can be a very time consuming and overwhelming task. This is so that they can spend their valuable time on creating more high-impact journalism and research that holds public authorities to account.
Why bring the Alaveteli Professional project to Kenya?
Henry: The project will enable more Kenyan journalists to utilise one critical tool in their armoury: namely the Freedom of Information law enacted on 31st August 2016. It will also complement our earlier training of 25 journalists on the FOI law.
Louise: innovateAFRICA funding will allow us to bring our newly developed toolset to the Kenyan context. The toolset will have already been tried and tested by journalists in the UK and Czech Republic, so we’ll use examples of how these European journalists have successfully used the platform to generate stories in our trainings with Kenyan media. Simply building these tools is not, on its own, enough. For this reason, the Alaveteli Professional project in Kenya will also involve refining the tools for the Kenyan context, the training of journalists, the creation of support materials and the provision of direct assistance in making and analysing requests.
From ARTICLE 19’s experience of training Kenyan journalists on the new FOI law, how will the Alaveteli Professional project help them with their work?
Henry: ARTICLE 19 has trained journalists on the Freedom of Information laws in Rwanda, Kenya, Uganda and South Sudan. In all our past training, we created manual request protocols and follow-up required making telephone calls. The Alaveteli Professional project will help most journalists to easily file, track and share information about information requests in an easy to engage, review platform.
Why is it so important for journalists and citizens alike to hold authorities to account in Kenya?
Henry: First, journalists and citizens are keen to understand why and how their public servants and officials take decisions. Second, citizens have a right to participate in the management of public affairs and effective engagement is only possible if the citizens are well informed.
Will the project also benefit Kenyan citizens who aren’t journalists?
Louise: Yes. Providing journalists with the extra toolset requires us to first install a standard version of Alaveteli. Therefore, alongside citizens in 25 other countries in the world, Kenyan citizens will be able to use the platform to easily send requests to public authorities, or, as all responses to requests are published on the site, browse already-released information.
Citizens will also benefit even if they don’t use the site at all: they’ll benefit from news stories that expose corruption and mismanagement or missing funds and so on, and thus hold those in power to account.
What impact will the project have on Kenyan information officers/civil servants?
Henry: The project is likely to have great impact on Kenyan information officers and public officials. First, it will offer an objective platform to recognise and reward civil servants that enhance access to information as they will be able to manage requests more efficiently. Second, given the trend in questions, officers will be aware of the information that they can and should proactively disclose to lessen individual requests. Third, it will bolster ARTICLE 19’s ongoing work of training information officers that seeks to help them better understand the law and their obligations under it. Four, most of the government decisions will gain traction with citizens as there will be publicly available information on why and how such decisions were arrived at.
What lasting impact do you hope the project will achieve?
Henry: The Kenyan government will be more transparent and accountable, journalists will be more professional and their stories more credible and factual, allowing the country to entrench democratic values.
Louise: As with all our Alaveteli projects, we hope the project will amplify the power of Freedom of Information and open government, by giving a broad swathe of citizens the information they need to hold those in power to account, and to improve their own lives.
How you can help
So there you are — a little more detail on why we hope to bring Alaveteli Professional to Kenya. We hope you can see the value as much as we can! If so, and you’d like to help support the project, please do tweet with the hashtag #innovateAFRICA: every such public show of support brings us a little closer to winning the grant.
At the Impacts of Civic Technologies conference TICTeC last year, we were treated to a presentation on a resource for the Civic Tech research world. OGRX, the Open Government Research Exchange is a repository of digital, eGov and Civic Tech peer-reviewed and stand-out articles, out of GovLab NYU — you can see the in-depth presentation here.
As one of the featured Editors of OGRX, mySociety’s Head of Research Dr Rebecca Rumbul was recently invited to make her top five picks from the collection. As she explains, her selection runs from the “paper that should be read by all newcomers to the Civic Tech world” to the “important piece of literature that I take inspiration from when designing my own research projects”.
Rebecca has this to say about the value of sharing other people’s research in the sector, and the benefits of OGRX:
“The mySociety research team spends lots of time asking interesting questions about Civic Tech, and dreaming up ways to answer those questions, but one of the main things we do that is not so obvious is read about other people’s research. A LOT!
“Before we start any new research project, we carefully review what others have done before us, thinking about what worked for them, what kind of experimental design they used, what other writers inspired their research, and what insights they were able to draw from their work. Learning about others’ research is one of the main parts of the job of researching the impacts of Civic Tech.
“This is one of the reasons that we began the annual TICTeC conference: to give practitioners and researchers interested in the impacts of Civic Technology a genuine opportunity to learn, share and challenge each other in a safe space.
“Alas, TICTeC only happens once a year, and outside of that, it can be tough to know where to go to find interesting, current and relevant research, especially if you don’t have university access to online journal articles.
“That’s where OGRX really fills the gap. If you are thinking of submitting something for TICTeC and want some inspiration, or if you are just interested in accessing good quality and relevant content, why don’t you have a look around? You can also submit your own research!”
Now the new year’s begun, we’re allowing ourselves to get excited about The Impacts of Civic Technology conference in April. This will be the 3rd annual TICTeC, bringing researchers, practitioners and activists together in Florence, Italy.
TICTeC was a sell-out last year, so if you’re hoping to participate, make sure you don’t miss the boat! Here are the important dates for your diary:
For those who would like to run a workshop or give a presentation: please ensure you have submitted your abstract by this date.
Earlybird registration ends, so if you want to take advantage of the better price for snappy booking, better get to it!
As soon as possible
Once you’re certain that you’ll be joining us, please do book your travel and accommodation as soon as possible. Florence is a popular destination at this time of year — so the longer you leave it, the harder it will be to find well-priced flights and rooms.
25 – 26 April
The conference itself. Keep an eye on the TICTeC website for full details of proceedings as they are announced.
Looking forward to seeing you there!
If you are using Freedom of Information for a campaign, and you need to request the same information from several different bodies, or a variety of information from one body, it can be useful to put your supporters to work for you.
We recently profiled the Detention Logs project, which is using Freedom of Information requests to uncover conditions in Australia’s detention centres. Anyone can use the information already uncovered to request further documents or clarify ambiguous facts.
One aspect we didn’t mention is that, in order to make this process as quick and simple as possible, Detention Logs provides users with a pre-written FOI request which they can tweak as necessary before sending off to the relevant authority. This is linked to from a button on the Detention Logs website
This nifty bit of functionality could be useful for all kinds of campaigns. If yours is one of them, read on to discover how to set it up.
As you can see, this unwieldy web address contains all the information that RightToKnow, Australia’s Freedom of Information site, needs in order to create a pre-filled request.The URL tells it who the request should go to, what the title of the request is, and what should go in the main body.
It’s quite simple to create these yourself. Just build the URL up in steps:
- Begin by telling the site that this is a new request: https://www.righttoknow.org.au/new/
- Add a forward slash (/) and then the body you want the request to be sent to (exactly as it is written in the url of the body’s page of the website): https://www.righttoknow.org.au/new/nsw_police_force
- Add a question mark: This tells the website that we are going to introduce a ‘parameter string’. Now our URL looks like this: https://www.righttoknow.org.au/new/nsw_police_force?
- Input a title: we need to indicate that the next part should go into the ‘title’ field, like this: https://www.righttoknow.org.au/new/nsw_police_force?title= and then dictate what the title should be: https://www.righttoknow.org.au/new/nsw_police_force?title=Police%20brutality Notice that if there is a space between words, it should be shown as %20. To make the process of encoding the URLs easier, you can use an encoder tool like this one: http://meyerweb.com/eric/tools/dencoder/
- Input the body of the request, again using ‘%20’ between each word. This is where your URL can become very long! We use the parameter default_letter and the salutation (Dear…) and signoff (Yours…) are automatically wrapped around this by the site, so there’s no need to include them:
So, there you have it. A customised URL that you can set up if you need supporters to send a pre-written request to a specified body or bodies.
As mentioned above, the Detention Logs project used this method to help their supporters request detention centre incident reports, attaching a different URL to each report so that the title would contain the relevant report number. To see the technical details of how they set this up, visit their GitHub page.
Here are some other parameters that can be used in addition to the ones above:
- body – This is an alternative to default_letter which lets you specify the entire body of the request including the salutation and signoff.
- tags – This allows you to add a space-separated list of tags, so for example you can identify any requests made through your campaign or which refer to the same topic. For example, the Detention Logs project used tags like this: &tags=detentionlogs%20incident-number%3A1-2PQQH5
A tag can have a ‘name’ and an optional ‘value’ (created in the form “name:value”). The first tag in the above example is ‘detentionlogs’ (‘name’) and the second tag is ‘incident-number:A1-2PQQH5’ (‘name:value’). The encoder tool above changes the colon to ‘%3’.
If you use this pre-written request tool we’d love to hear about it, so please get in touch if you do.