We’re delighted to announce the schedule for TICTeC 2020, our two-day conference that focuses on the use and impacts of Civic Tech around the world. If this sounds good to you, you’d better book now, because spaces are limited.

Thanks to our sponsors, TICTeC is returning for its sixth year and this time will be held in Reykjavik on 24th and 25th March 2020. Councils in Iceland are pioneers in using digital tools to elicit feedback and engagement from its citizens on policies, expenditure and projects, so TICTeC 2020 will be a really unique occasion to hear about these, as well as many other innovations from across the world.

You can find out all about TICTeC over on the event’s website, and get a flavour of what Iceland is like as a place to visit in this video:

You may remember our recent post on the surveillance techniques in use by police forces, as investigated by the campaign group Privacy International.

Several of you tweeted or commented that you were concerned to read of these new technologies. Well, here’s a way that you can get involved in finding out more.

Privacy International are asking people to submit an FOI request to their local police force, to enquire whether they are using cloud extraction technology.

Sounds fluffy? The reality is a bit more chilling. Cloud extraction technology allows the police to gain access from a citizen’s mobile phone to cloud based services such as their email, browser activity, and social media. So, if you are stopped and your phone is examined then handed back, surveillance might not stop there. Even after the phone is returned, using this tech police can monitor your online activity on an ongoing basis, seeing what you search for, trawling through your social media posts, and even accessing your location data.

Whether or not you’ve ever been detained by the police, you might like to know whether this sort of surveillance is in action in your own local neighbourhood. And that’s where FOI comes in.

To make everything as easy as possible for you, Privacy International have used pre-filled FOI requests* and provided the wording you should include. You can also see which forces have already been contacted, so as not to waste time making duplicate requests. Here’s where to get started.

Camilla Graham Wood, a Legal Officer at Privacy International, is clear about the benefits WhatDoTheyKnow has brought to their campaigning: “Using WhatDoTheyKnow we have created a way for members of the public to quickly and easily contact their local police force and ask them about intrusive surveillance tech. We were able to embed this on our own website and to pre-fill certain boxes as well as adding a tag so we can follow the progress of the campaign.

“Engaging the public in this way shows the level of public interest in policing technologies and introduces those who might not have used Freedom of Information request before to this valuable transparency tool”.

*If you’re running a campaign and you’d like to know how to set up something similar, take a look at this blog post where Gemma explained it all, back in 2016.

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Image: Gilles Lambert

The UK’s first national Climate Assembly kicks off this weekend, and mySociety have played a small part in its logistics, building the website which will enable everyone to follow along with the proceedings.

The Assembly will bring together 110 randomly selected citizens representing the UK population in terms of age, gender, ethnicity, education, location and views on the climate, to take in balanced evidence from experts and then agree what needs to be put in place to achieve net zero carbon emissions for the country by 2050.

From Saturday, you’ll be able to watch a livestream of the Assembly as it progresses in Birmingham. The site also provides information on how the Assembly has been set up and who is involved — and afterwards will act as a permanent home for videos and transcripts of the presentations and the conclusions the Assembly comes to.

While we manage the website, the actual Assembly is being run by Involve, and will take place over four weekends. The Sortition Foundation are responsible for recruiting a representative set of people. The end product of the Assembly will be a report, containing the recommendations that have been agreed by the assembly members. This will go back to the six select committees who commissioned the Assembly, in the hope of informing parliamentary legislation — and you’ll also be able to see it on the website once it’s completed.

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Image: Antenna

As Mark announced in his first blog post of 2020, we’re currently focusing our work on the climate crisis, with a particular emphasis on how those in power can be held to account over the world’s need to achieve net zero carbon emissions.

But you can’t start challenging others, of course, without ensuring that your own house is in order — which is why we have been working out what we, as an organisation, can be doing to minimise our own impact. A small Climate Action team within mySociety have taken on this task.

Taking stock

The first thing we realised was that it’s not as simple as it seems! It’s a big area; there’s not always consensus on what is genuinely impactful; and it’s easy to get taken up with the small details while losing site of the big picture.

Plus, one obvious hurdle was that we had no idea what our current carbon footprint looks like. That being so, how can we measure whether we are making improvements?

With all those things in mind, we decided on this approach:

1. To first concentrate on just a few areas where we believe we’ll be able to make the biggest changes for the better; and
2. To spend some time calculating our current carbon emissions in two areas that we know to be significant: that’s travel, and our web servers.

Oh, and one more thing…

We decided to talk about it.

Doing it in public

As you can tell from the above, we’re in no position yet to confidently announce what measures we’re putting in place to minimise our climate impact.

But we believe that by talking in public about our efforts to get to that point, we’ll be able to share what we find, learn from others, and — crucially — help normalise carbon reduction as a topic of conversation within our sector. We’re thinking about this; have you been too?

So over the course of a few blog posts we’ll share where we’ve got to so far, and where we still have questions, starting with a look at our travel.

We’d love it if you could let us know what you’ve been doing, as well, especially if you are a similar organisation to mySociety: small in size, mostly remote, working online with digital services, maybe running events and with some need for travel, both domestic and international.

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Image: Markus Spiske

This blog post is part of a series investigating different demographics and uses of mySociety services. You can read more about this series here. 

Just as there is interesting information to gain from where people make reports, there are also interesting things to discover from when an issue was reported. 

There are four interesting times in the life of a FixMyStreet report:

1. When a problem happened
2. When a problem was noticed
3. When it was reported
4. When it was fixed

In the FixMyStreet dataset we have lots of information for when a problem is reported, but less about the other times. A follow-up survey gives us some idea if a problem was fixed inside a month –but this isn’t universally responded to. 

Reka Solymosi, Kate Bowers and Taku Fujiyama (2018) examined FixMyStreet data and found some signs that enough reports are made close enough to the time of time a problem is noticed that they show a statistical difference. Using reports of broken streetlights (which should be more noticeable when it’s dark), they showed that more reports were made at night compared to other kinds of reports. 

This analysis is replicated on the Explorer minisite, which shows that more problems with street lights are reported during the winter months; and also that they are disproportionately likely to be reported during darker times of day than other reports as a broken streetlight is more noticeable at night (while other kinds of problems become less obvious). The below graph shows when street light problems were reported. While a fair number of reports are made during daylight (reflecting that not all issues are reported close to when they were observed, or that some street light problems are noticeable during the day), compared to the dataset as a whole the nighttime reports for this category stand out.

Potholes are reported at the start of the year, and disproportionately in the afternoon. Dog fouling is also reported more at the start of the year, but this is more of an early morning report, with a peak as people arrive at work towards 9:00 am:

Some patterns reflect how people’s activity changes when not working. Issues in parks and open spaces are reported more at the weekend, while potholes are reported more during the week. 

While some problems are driven by physical processes that raises their occurrence at certain times of year and their report at certain times of day, other reports result from the activity of other people. Rubbish is reported in the morning, but also has peaks on Sunday (following Saturday night) and Monday, as regular commuters return. 

Similar to the idea that more 311 reports are made in spaces that are contested between different communities, Solymosi and colleagues suggest that reports can also be driven by the handover of the same space between different groups: “The narrative descriptions included with [FixMyStreet] reports reveal that these reports are made by people who are waking up to go to work, and encountering signs of activity that took place in the same location, but at a different time. They see signs of another activity in the space their routine activity pattern takes them through but is incongruent with their current use of this space, and interpret these as a signal disorder, attributing meaning which can result in heightened fear or anxiety.”

For people writing to their representatives on WriteToThem, there are similarly differences in when people write to different kinds of representatives. These might be times people are exposed to something that makes them want to write to their representative, or when they have the time to write.  Compared to all messages sent through WriteToThem, people writing to MPs are more likely to be writing before work and in the late afternoon, while Councillors are sent more messages  between 8:00 am and 4:00 pm. 

While few people write during the night, compared to other types of representative messages are written to Lords more often at night. Looking at the gender of people writing to MPs, the data shows that men are disproportionately likely to be writing at night compared to women (although again, most messages by men are still sent during the day).

Examining the time people make reports helps to create a better picture of when people encounter an issue that a mySociety service might be helpful for, as well as when people have time to do something about it. This suggests possible ways a service could be differently reactive at different times of day and helps sharpen potential research questions.

Photo by Jon Tyson on Unsplash

We’ve recently made a small change to WhatDoTheyKnow. Now, if your request has resulted in a news story, you can add the link as a ‘citation’.

If you’re a journalist or a campaigner, we hope this is a useful way to give your stories some more readership (not to mention a nice inbound link from a high-ranked site for your search engine ratings).

And if you’re simply a citizen whose request was picked up by the press, there’s now a way to share how the information you’ve obtained fits into the news agenda.

There’s a benefit for the wider transparency community, too. We think that, in aggregate, these links will serve to show others just what a simple FOI request can do.

Requests often start off as nothing more than an inkling or a nagging question, but there’s always the chance that one of them will reveal important or interesting information, hitting the news, reaching a wider readership and — who knows?  — maybe even changing hearts and minds. For big stories, it will be good to be able to create a permanent record of where it all began.

More broadly, when you use this feature you’ll be helping us to understand what sort of impact the site is having, too. We’re always keen to spot news stories based on WhatDoTheyKnow requests, but papers don’t always cite a source or link back to the site, meaning that our monitoring is often dependent on a manual search where stories look like they might have originated with one of our users.

How to add a citation

You’ll find the feature in the right hand column of your request page. Just click on ‘Let us know’:

…and paste the URL in:

Here’s how it will show up on the request page, as seen on the first request to gain a citation, which informed a story about electoral letters sent in error:

If there’s more than one story, you can click ‘New Citation’ to add another one.

The way we’ve set this feature up, WhatDoTheyKnow users can add a citation to any of their own requests — but if you spot a news story that’s linked to a request that isn’t yours, please do contact the WhatDotheyKnow team.

They’ll assess it and input it if they find it to be valid. Our aim here is, of course, to prevent spammers from adding irrelevant links to the site.

Users of WhatDoTheyKnow Pro, on the other hand, have the ability to add citations to any request.

This work is one of the ongoing improvements that we’re working on thanks to a grant from Adessium.

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Image: Kaboom Pics

Friends of the Earth are on a mission to double the number of trees in the UK: we’re sadly lacking on this front compared to our European neighbours, and of course, we’re all well aware of the part that trees play in helping safeguard the climate and encourage wildlife diversity.

As they point out, it’s not all about planting new trees: it’s just as important, and perhaps more economical, to preserve the ones we have. And we were delighted to see that FoE highlight FixMyStreet as a way to do so.

They suggest that you make a report to request a new TPO — Tree Preservation Order. If granted, this will make it a criminal offence to damage or cut down the tree without written consent from the local authority.

Generally, TPOs are used for trees that are providing a particular benefit to the local community (although it is, of course, possible to argue that pretty much every tree is doing this!). FoE guide you through the report-making process in the section of their page titled ‘How to request a TPO’.

As they make clear, not all councils are the same. Categories on FixMyStreet are set by each council to reflect their internal departments and their own responsibilities. So for some, you will find ‘trees’ as a category  (and some even mark every tree on the map, making it very easy to pinpoint the one you are referring to). For others, you may have to choose a wider category such as ‘highways’. If all else fails, there’s always the ‘other’ category.

Once you’ve requested your TPO, it might help to get some support from your representatives. We’re glad to see FoE also suggesting the use of WriteToThem to contact local councillors and bring them onside. Maybe even your MP as well?

It might seem like a small thing, but we think if more people requested TPOs up and down the UK, it could make a real difference. So, if there’s a tree you really appreciate in your local area, you know what to do. Fire up FixMyStreet and get requesting!

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Image: Bert Sz

Two regional news stories have recently highlighted the use of FixMyStreet by fire services. That’s not something we’d anticipated when we made the site, but we’re really glad that to hear that we’re helping to fight fires!

Firstly, the West Midlands Fire Service have asked the public to report derelict buildings on the site. FixMyStreet reports go to the council, who can take appropriate measures to secure such buildings and reduce the risk of arson.

Meanwhile, Cleveland fire fighters are themselves using FixMyStreet to report incidences of fly tipping, and they say that getting piles of refuse or garden waste cleared up before people are tempted to set fire to them has helped them bring down the number of conflagrations in the county.

As both these brigades have found FixMyStreet useful, we hope that other fire services might follow suit (or maybe citizens could take matters into their own hands and report such things without waiting to be told!).

We’re already aware that lots of police officers also use the site to make reports as they are on the beat: it is, of course, very well suited to any occupation that regularly makes patrols around the local community.

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Image: Egor Vikhrev

Last week we announced one must-see TICTeC keynote — now we’re happy to confirm the second, the equally unmissable Hollie Russon Gilman.

Hollie is a political scientist, civic strategist and fellow at New America’s Political Reform Program, Georgetown’s Beeck Center, and teaches at Columbia University. She has a zest for revitalising the American democracy and exploring how digital technologies can best be deployed toward this aim.

Her first book Democracy Reinvented: Participatory Budgeting and Civic Innovation and America is one of the most prominent studies of participatory budgeting in the US, and in 2019 she co-authored, with Sabeel Rahman, the excellent Civic Power: Rebuilding American Democracy in an Era of Crisis.

And just like her companion TICTeC keynote Nanjala Nyabola, Hollie will place the beguiling promises of civic tech within a wider, more sober context: she is equally keen to outline that technology can only reach its potential when combined with the strategic understanding of geopolitics and institutional structures.

Hollie brings highly relevant hands-on experience to her academic work, having served in the Obama White House as the Open Government and Innovation Advisor helping to implement the international Open Government Partnership and as a field organiser in New Hampshire.

She has published in numerous academic and popular audience publications; and been a researcher and adviser for many organisations and foundations including the Case Foundation; Center for Global Development, Gates Foundation, Knight Foundation, Google.org, and the World Bank.

Hollie’s work will be of huge interest to the TICTeC community — and you can be there to hear it in person, by booking to join us at TICTeC in Reykjavik this March.

Be a part of TICTeC 2020

TICTeC tickets are available at early bird prices until 14 February, and at regular prices until 20 March.

Want to be on the same speaker line-up as Hollie? You still have time to apply to present or host a workshop related to the conference theme, as applications close on 17 January: more information here.

We’ll be announcing more TICTeC 2020 speakers in the coming weeks, so stay tuned.

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Top image: Harpa conference centre in Reykjavik, by Clark Van Der Beken

If you’ve had a look at our annual report for 2019 you’ll know that we’re a busy bunch at mySociety, keeping lots of useful civic services running and talking about our work on an almost daily basis.

In 2020 we’re going to be doing something a bit different.

You’ll still hear from us regularly through our blogs and research and conference, but we’re going to be talking about one thing above all else – the climate crisis.

We’ll still talk about democracy; but more than likely we’ll be considering how participatory and deliberative approaches can be useful in finding consensus on the difficult decisions we’ll all need to take to avoid the worst climate impacts. And thanks to your contributions towards the successful crowdfunder for TheyWorkForYou, we’ll be able — along with other much-needed improvements and updates — to help you hold the new parliament to account on how they respond to the climate emergency.

You’ll still hear from us on transparency; we’ll be helping people make the most of WhatDoTheyKnow to request information from public bodies on how they are responding to the crisis, and we’ll be looking at how we might apply our long experience of improving access to public information to similar private sector services in areas like pensions and investments – where divestment from fossil fuels is urgently needed.

When we refer to community, and especially our work with FixMyStreet, we’ll be underlining how important it will be to support local democracy and help create resilient flourishing communities if we’re to mitigate how our changing climate will hit the least well off in society.

One focus, one reason

We are doing this for one simple reason – there really is not a more important issue facing our society today.

We can’t address the climate crisis without also addressing the parallel democratic crisis we face in many countries around the world, where lies, deceit and fake news have become normal paths to power.

We can’t solve issues like climate change without also addressing the lack of equality and fairness in society, where those with the least power and influence will be affected the most.

And we can’t avoid the worst impacts without building and living with strong and resilient communities where every citizen can play their part.

So we’ll be exploring what small role we might be able to play at mySociety — both improving our environmental impacts internally, and examining how we align our current and future work with the need to tackle the climate crisis. And alongside this you’ll still be able to report a pothole on FixMyStreet, or follow your MP on TheyWorkForYou on every other topic beyond the climate as usual.

We’d encourage all our friends and colleagues in civil society, government and the private sector to consider what role they might play themselves both as individuals and through their organisations – and we hope you’ll also share your plans and we can learn more from each other in the year ahead.

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Photo by NASA on Unsplash