Last Thursday, a diverse set of people with a common interest came together at Birkbeck College in London for FOI Fest — a one day conference examining the successes, challenges and future of the Freedom of Information Act. We heard from a wide range of perspectives: those who use FOI, those who process requests, those who research the workings and effects of the Act, and those who oversee its application.

We couldn’t have wished for a better day: there was so much to discuss, with relevant and timely presentations, and real engagement in the room. As this was a kick-off event for the incipient FOI Network, the enthusiasm was gratifying; and there seems to be consensus that this should be considered the inaugural FOI Fest, rather than a standalone event.

We heard from both FOI regulators, listened to expert discussion, learned from an excellent set of skills sessions where experts shared insights on how to use FOI well; and enjoyed a set of short lightning talks where users explained how they had brought change through FOI. We’ve added links to each video presentation so you can watch any that are of interest.

Gavin Freeguard, longtime mySociety associate and FOI expert, was our host and co-organiser, kicking off proceedings by pointing out that the introduction of the FOI Act represented a “fundamental and vital change in the relationship between the public and government”. Our rights under FOI have survived two decades, and in the process an ecosystem of activists, researchers, campaigners, journalists and commissioners has arisen.

Information Commissioner John Edwards couldn’t be with us in person, but did send a video address, talking frankly about how the body is equally as stretched as they know many authorities are too — partly thanks to the increased use of AI. This was a theme that would recur through the day, from different authorities, although, as John was keen to point out, more FOI requests means more people accessing their right to information, and that, in itself, is a real positive.

Warren Seddon, Director of FOI and Transparency at the Information Commissioner’s Office, provided our first keynote, picking up on the theme of the increase in requests needing their oversight (they’re on track to receive more than 10,000 FOI complaints this year alone). AI-generated requests tend to be longer, contain inaccuracies and are less easy to understand. However, there was good news too: the ICO are exploring setting up an external monitoring system for public authorities outside of central government; Warren told us to watch this space.

Warren Seddon

Next, investigative journalist Jenna Corderoy, CEO of the Campaign for FOI Maurice Frankel, and Transparency International’s Rose Whiffen joined Warren for a panel discussion to interrogate the question “What has 21 years of FOI changed?“. 

Maurice began with the observation that the ICO’s powers are not strongly enough applied, resulting in many authorities experiencing no penalties for bad faith or late responses, albeit he’s detected some improvement since John Edwards took post. 

Jenna pointed out that times have changed since the introduction of FOI, but the Act hasn’t kept up, as can be seen for example by the government’s use of WhatsApp for messages that can be deleted and therefore cannot be publicly released. There’s an attitude issue, too: many authorities still see FOI as burdensome or even malign, when really we should all be supportive of this essential mechanism for transparency, allowing the vital uncovering of corruption and wrongdoing. 

Rose asserted that FOI has shifted public expectations, and built momentum for better government transparency, “rebalancing the information asymmetry which is where corruption thrives” and “shifting the risk calculation around corruption”.

Warren added that the things politicians were afraid of when the Act was first introduced have, for the most part, not been realised; and that it’s a great thing that any one of us can find out information from our local school, hospital or council.

Andreas Pavlou, Eleanor Shaikh, Isaac Beevor and Alex Parsons

In the next session, we enjoyed three ‘lightning talks’ – five minute presentations. Eleanor Shaikh, whose work you can read about in more detail in our blog post, used her slot to explain how the Act had given her the tools to uncover fundamental aspects of the UK Post Office Horizon scandal, many of which made front page headlines. She stressed the importance of taking your time to avoid being labelled ‘vexatious’, spacing requests out.

Isaac Beevor, from our Scorecards partners Climate Emergency UK, explained their use of FOI requests to obtain standardised datasets around councils’ road expansion plans, EPC ratings in social housing, energy procurement and more, as detailed in this blog post. He included a shoutout for WhatDoTheyKnow Pro and its Projects functionality, which meant they could share the work across a team of volunteers.

In the Q&A, an audience member expressed how very inspiring these two examples were, showing how one person can use FOI to bring real change.

Finally, Andreas Pavlou, Lead at the Open Government Partnership Independent Reporting Mechanism, brought the good news of positive advances in Access to Information in countries such as the Netherlands and Brazil, banging the drum for one of our favourite watchwords, collaboration.

George Greenwood

Before breaking for lunch, we enjoyed three skills sessions.

George Greenwood, Investigations Reporter at the Times, shared ten tips from his long experience of using FOI, which you can see for yourself on our Bluesky thread.

Lucas Amin of Democracy For Sale shared his experience of using EIR (Environmental Information Regulation) to uncover big stories: he’s also shared these at one of our ATI Network online events, so you can rewatch that here if you’re interested. 

And Ben Worthy, senior lecturer in Politics at Birkbeck College, explained his research project which used FOI to dig more deeply into how FOI works, experimenting to see whether formal requests were more likely to get a response (they are).

David Hamilton

After lunch, we complemented the morning’s keynote with another, this time from David Hamilton, the Scottish Information Commissioner, who echoed his ICO counterpart’s observations about the rise in complaints — partly because of AI and partly because public recognition of FOI is “higher than it’s ever been” (partly due to the recent high profile inquiry into the First Minister). “If you see the rights, you’re happy to use the rights”, he said, noting that the Scottish Information Commissioner is on the front page of a newspaper on average every three days at the moment, and that transparency was going to be a massive issue in Scotland’s forthcoming May election.

David also ran through the FOI Reform Bill currently going through Scottish Parliament, noting the differences between this and the FOI Act (which covers England, Wales and Northern Ireland, plus UK-wide public authorities that are based in Scotland).

For our second panel of the day, asking “What next for FOI?“, David was joined by Director of the Campaign for Freedom of Information in Scotland Carole Ewart, Ben Worthy, and mySociety’s Alex Parsons and Louise Crow.

David Hamilton, Louise Crow, Carole Ewart, Ben Worthy and Alex Parsons

Louise began by reminding us that not every user of WhatDoTheyKnow is making a Freedom of Information request: in fact, each response is viewed on average 160 times, massively multiplying the benefit of the information contained within it. The publication of responses also means that authorities don’t have to deal with the same requests multiple times, as the information is free for all to see. She then highlighted the importance of FOI adapting to the current rise of AI systems, and the necessity of record-keeping so that transparency about how they work is not allowed to become opaque.

Ben shared his research on the use of AI in requests, observing that in the last year the number of authorities indicating that they are receiving requests composed by AI has risen from 30 to 70%. 

Carole was frank about the blocks to reform, saying that the attitudes towards FOI needed to change so that it was no longer seen as adversarial or aggressive — but she welcomed the changes on the horizon for Scotland.

Then, in our second skills session, Maurice Frankel of the Campaign for FOI shared tips for success with FOI requests, not least around keeping them within cost limits; and Martin Rosenbaum, author of Freedom of Information: A Practical Guidebook and for many years BBC News’ FOI expert, explained the importance both of persistence and of wording your requests carefully. Finally, mySociety’s own Julia Cushion and Gareth Rees explained what we’ve been doing on WhatDoTheyKnow and Alaveteli recently, from our beginners’ guide to FOI, to this page showcasing what FOI has done around the world. 

There was just time for three more lightning talks: reshowing this video from Gabriel Geiger, Investigative Reporter at Lighthouse Reports, on their award-winning Suspicion Machines investigation that showed how machine learning algorithms were disproportionately targeting individuals based on ethnicity and gender; followed by talks from Alex Homer, Senior Journalist at the BBC Shared Data Unit who shared a live investigation around the National Police Chiefs’ Council; and Carole Ewart, Director, Campaign for Freedom of Information in Scotland spoke about their work aiding NGOs in the use of FOI.

Finally Louise Crow wrapped up the day, and before we knew it, it was time to repair to the pub to carry on conversations in a more informal setting. An all-round success – and, we hope, the start of a very useful new network that we’ll be progressing over the next few weeks. Please fill in this form if you have an interest in being part of it.

Thanks to all our speakers, and to everyone who came and helped make the day a success. We’re also grateful to JRRT for supporting this exploration of the network, and eCase for additional sponsorship. Special thanks to Ben Worthy and Birkbeck for providing the excellent venue for the conference, and to Gavin Freeguard for compering the day, and all his work bringing the network together.

Gareth Rees, Julia Cushion, Martin Rosenbaum, Maurice Frankel and Gavin Freeguard

In July 2024, we published our AI Framework, a first attempt at setting guidelines on how we utilise AI in our work at mySociety. The basic principles running through that framework can be summed up as “Use AI responsibly, and only when, all things considered, it is the best tool for the job”.

That position will serve us, and any organisation, for life — but, with such a fast-moving field and such speedy integration across so many of our areas of work, the consideration of  ‘all things’ must happen at regular intervals. It’s important that we keep checking in, to ensure that the framework is still providing timely and relevant guidance that reflects the current circumstances.

With this in mind, we’ve implemented a three-pronged approach:

• The AI Framework itself: this basic set of principles and questions is designed to act as a resource that staff members can keep referring back to if in doubt — and is a living document which we regularly update to reflect these fast-moving times.
• Our AI register: an internal spreadsheet, where staff are required to note new uses of AI, so that we have an up to date picture of how it is being deployed in areas across the organisation. This has already collected diverse use cases, from generating the transcripts of our podcasts with third party AI-based tools, to our own experiments with LLMs, like detecting inappropriate use of WhatDoTheyKnow. Where we think there are learnings for others to benefit from, we’ve written up these use cases here on our blog.
• A regular ‘Generative AI and Machine Learning’ meeting: this gives us the opportunity to discuss entries on the register, ask questions and consider any issues that have arisen.

So, with all this analysis going on, what are the changes we’ve seen since the first iteration of the framework? As you might imagine, they’re far-reaching, both in our own practices and in the wider world.

In our development: There’s been increasing experimentation and use of coding agent tools from our developers, always with an eye to whether these are producing valid outputs that genuinely save time, or solve problems that other tools couldn’t.

Some of the datasets we create now rely on LLM processes, where flexibility in interpreting and transforming language helps us create and combine data in ways not possible through other methods. These include the collection of data on APPGs; and our WriteToThem Insights work. 

We’ve experimented with some AI-based problem-solving on our websites and infrastructure: for example, screening for personal immigration requests that have mistakenly been submitted on WhatDoTheyKnow (a longstanding issue); and we are in the early stages of exploring machine learning approaches to help us understand potential ways of handling any abusive messages sent through WriteToThem. 

As for the external landscape: increasingly, we’re seeing funding opportunities that centre around the responsible deployment of AI for the good of democracy or transparency; and in our international community, via our Communities of Practice and TICTeC, we’re hearing of both more and more innovative application of AI to civic tech tools; and ways of monitoring its use by the state.

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Image: Steve Johnson

Submitting evidence to Parliamentary inquiries is one of the ways in which we can have an effect on the way things work in this country.

As you may recall, we recently contributed to the Scottish Parliament’s Standards, Procedures and Public Appointments Committee on Freedom of Information reform, and now we’ve submitted written evidence to the UK Procedure Committee’s inquiry on Written Questions.

This time, we’re making the case for more alignment between FOI requests and Parliament’s Written Questions system. Written Questions are a mechanism by which MPs and Lords can hold Ministers to account, in much the same way that the public can request information from government authorities through FOI.

We have recommended that a rejected parliamentary question should be retrospectively converted to an FOI request to allow making an appeal; and that given the influence of FOI in Parliament (both by parliamentarians, and in how they use FOI requests made by others), government statistics on FOI effectiveness should be scrutinised alongside Written Question statistics.

Finally, reflecting one of the findings in our WhoFundsThem work, we think that when a Member submits a Written Question and declares an interest, they should be required to say what that interest is.

For much more detail on each of these points, you can see our submission on the Parliament website.

WhatDoTheyKnow Pro, our Freedom of Information service for users such as journalists, researchers and campaigners, now comes with Projects bundled in at no extra cost. That means that, as well as sending batch requests more easily, you can also bring in colleagues or volunteers to help you refine and analyse the data you receive in response.

How WhatDoTheyKnow Pro can help you

WhatDoTheyKnow Pro is a useful tool for those sending the same FOI request to multiple authorities: what we call ‘batch requesting’. Often, when embarking on an investigation, or gathering data for research or to inform a campaign, it’s helpful to gather data from many sources to create a full picture.

For example, in this recent blog post, Zarino described how he used Pro to ask every local authority in the UK how many safeguarding referrals they had received from schools that they manage. Climate Emergency UK have also used Pro to good effect, gathering data about councils’ climate action that wasn’t otherwise publicly available.

WhatDoTheyKnow Pro helps with two of the more difficult elements of bulk requesting:

• finding/compiling a list of all the relevant authorities’ email addresses; and
• keeping track of which authorities have responded, and which need following up.

What Projects adds

Now, the inclusion of Projects eases another big challenge of bulk requesting: sorting through the masses of responses to pull out the information you need.

Even when you frame your request to ask for data in a certain format, as permitted by the FOI Act, experience suggests that you’ll rarely receive responses that fit neatly into a spreadsheet for your instant analysis.

As Zarino noted in his follow-up post on requesting safeguarding data, much depends on how the authority are storing the information at their end: “We think, in reality, very few of the authorities held this data in a format structured enough to count as a ‘dataset’, but a few did send over their data in spreadsheet format, which was nice to see! Others, however, sent us tables in Word documents, in PDFs, SharePoint links, even ASCII-art tables in raw email text.”

These days, AI might be helpful with some data-refining tasks; but as we discovered with our WhoFundsThem project recently, sometimes humans are the best bet for combing through responses and pulling out the parts you need, in the format you need. Climate Emergency also took the time to train large cohorts of volunteers to ensure the assessments they were pulling out of their FOI responses for the Council Climate Action Scorecards were fair and accurate. Both projects made good use of WhatDoTheyKnow Pro and Projects.

What can Projects do for you? 

If you have one or more associate working with you, or if you can assemble a team of willing volunteers, you can share the work of going through the FOI responses as they come in. Projects makes collaboration easy. 

You can use Projects to give your team an online interface where you describe the aims of your investigation, and set out the questions you need answers to. Your helpers will then go through each response in turn and identify the parts you need, putting them into your standardised format. At the end, all their inputs are pulled into a nice, tidy spreadsheet that allows you to do the analysis you need.

Contributors don’t need a Pro membership themselves, so there’s no extra cost to you, and the only extra effort required is in setting out what data it is that you need to pull out from the responses — something it’s useful to have straight anyway!

No team to help you? Projects can also be used solo, and still helps you keep track of the information you’re pulling out — helpful if there are lots of data points.

Subscribe to WhatDoTheyKnow Pro (with Projects included), or see the Help page for more detail.

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Image: Kylie Haulk

As we’ve seen in our recent case studies, the Council Climate Action Scorecards — a joint project between Climate Emergency UK (CE UK) and mySociety — rely on the power and energy of volunteers. 

Most volunteers get their start when they help to mark councils’ climate action for the Scorecards; and then some, it seems, get the bug and go on to become even more deeply engaged.

These keen folk are known as Ambassadors. We’ve heard from Lucy, who told us that working with the Scorecards had given her a deeper appreciation of the hard work councils have to do; and Mat, who’s used the Scorecards to communicate with both the public and his own council. Now let’s meet Helen John, a very active campaigner based in Sutton.

Helen did, indeed, begin as a marker, helping to score councils’ action over the summer of 2024: her work fed into the 2025 Scorecards. Then, in November 2024, she joined CE UK’s Local Climate Academy, a six-week training course in which CE UK train participants in how to use the Scorecards to win further support for climate action. 

Helen has taken that advice and run with it, which is a win for climate; also, because Helen is happy to share her experiences, it’s a win for anyone who might want to do more but doesn’t know where to begin.  

For example, shortly after the new results were published, Helen submitted a public question at Sutton council’s Local Committee meeting, asking: 

“What is Sutton Council going to take away from the launch of the 2025 Council Climate Action Scorecards, and what actions are going to be taken to make sure climate action is reprioritised across the whole of the council?”

And you could do the same! Here is Helen’s advice on how to get started:

“Get on your local council’s mailing list, so you’ll be notified when meetings are happening. Usually you can sign up via a page on their website called “Local Democracy”, or similar, and then you should also find a section called something like “Have your say at meetings”.

“This is a right for every resident of every council — anyone can ask a question at a committee meeting (usually one main question, and then a follow-up). Generally, between the notification of the meeting and the deadline for submitting a question, which you have to give in advance, you’ll have around 48 hours. 

“They’ll locate the right person to answer your question, which can take a little time; I find they tend to give you an initial response 24 hours before the meeting. This gives you the time to prepare your follow-up question.” 

And if the response is not as enthusiastic as you might like it to be, or fails to commit to any activity? Helen sees the wider picture: 

“You need to continue to ask as many questions as possible to the council. If you’re a member of a campaign group, you can take it in turns. It shows that there is an interest, and a continued scrutiny of the council’s action.”

Sutton council’s reply stated that it “recognises that there’s still more work to do”, and, as Helen sees it, that created an opportunity. She has been working with Sutton’s sustainability team, holding a workshop on how to improve their Scorecards results; and has given a presentation to the Environment and Sustainable Transport committee, as well as a wider group of councillors.

We have the feeling this is just the beginning — because, as made clear by Helen’s nuanced view of how climate work fits into the council’s other priorities, communication doesn’t need to take place solely with the staff who have a climate remit.

“When they surveyed Sutton residents about their priorities, health provision came out top. But let’s not forget that decarbonisation is also something that has a positive impact on health across the board — I’m really keen to push that more holistic way of seeing things.”

Thank you so much to Helen for the ideas, not to mention the practical advice on using the Scorecards to push for better climate action at the local level. We hope that it gives our readers the inspiration to do something similar.

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Image: Ian Simpson

It was with immense sadness that the mySociety team learned of the death of our much loved ex-colleague Mark Longair.

Mark first came to mySociety as a volunteer, contributing his time and coding knowledge to build scrapers and parsers that brought Scottish Parliament data into TheyWorkForYou. Knowing a good developer when we saw one, we subsequently offered him a more official position, and he was a member of our permanent staff from 2012 to 2018.

During those years, he worked on a variety of our projects, helping to build brand new codebases from scratch, and contributing to existing ones, with his commits running through Mzalendo, Pombola, PopIt, EveryPolitician and TheyWorkForYou. One way in which his legacy lives on is in the elegant code he wrote for those projects, some of which continue to make transparency more accessible in the UK and in sub-saharan Africa.

He was also a dedicated volunteer with our friends at Democracy Club, making immense contributions — both in terms of hours dedicated and care taken — to their candidates crowdsourcing platform. This is a crucial piece of infrastructure for the digital democracy sector, and one we still benefit from ourselves, most recently when integrating election candidate data to the Local Intelligence Hub. And to many, Mark is best known as the originator of the UK’s only open geographical dataset of postcode boundaries, which also continues to find its way into mySociety’s mapping projects, even to this day.

He brought a remarkable level of care both to every aspect of his work, and to the connections he forged while working here. Words which are cropping up repeatedly as colleagues recall Mark include kind, humble, intelligent, remarkable, and generous. 

This generosity extended to the ways in which he shared knowledge: his clear and considerate explanations were a hallmark of any piece of work he contributed to; these often persist as a learning opportunity for anyone who returns to the code in later years. Mark was a naturally gifted teacher, both as a peer and mentor. 

He was a deep thinker about all aspects of life, reading widely and sharing what he discovered with colleagues; and he strove, especially, to improve the joy of working life for us all, with ideas and systems to make mySociety’s remote set-up more functional, agreeable and humane.

But he was by no means always serious — or perhaps one could say, he was equally serious about having fun. Contributions to the culture of mySociety include a karaoke habit that still persists; a lasting recognition of the importance of lunchtime naps; and his impassioned recommendations of Pixar films. Mark also introduced at least one colleague to the joy of cryptic crosswords, something he was serious enough about that he was a regular contributor to the blog Fifteen Squared.

After mySociety, Mark joined mySociety alumnus Robin Houston at Flourish, turning his considerable talents towards making data into compelling visualisations that brought out the underlying stories for all to see. 

The world is poorer for his not being in it; but richer for his long-lasting contributions to coding, and to all of us who were lucky to work with him or call him a friend. Contemporaneous colleague Steve Day and Democracy Club’s Sym Roe have also written tributes.

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Photo: Struan Donald

When we consider the impacts of a project like the Council Climate Action Scorecards, the obvious benefits are those we see in UK councils as they step up their efforts to decarbonise. On this blog, we’ve also frequently noted tangential effects too, such as better understanding and communication between local authorities and residents.

There’s a third, less obvious benefit, though, as organisations across the world become aware of the project, and are inspired to do something similar. We saw it happen in Canada, and now The Climate Reality Project Europe has taken the idea and adapted it for their own community.

In this post, Gosia Rychlik, a branch manager at the organisation, explains what effects the Scorecards, a joint project between Climate Emergency UK and mySociety, have sparked in Europe.

At The Climate Reality Project Europe, we work with a network of over 5,500 Climate Reality Leaders across the continent, supporting them to turn knowledge into local climate action. While covering the topic of climate emergency declarations and designing tools to help our community engage in the topic more effectively, we came across Climate Emergency UK’s work.

One of the projects was The Council Climate Action Scorecards: they immediately stood out as a transparent, methodic and very practical way to make local climate governance visible and accessible to citizens. The clarity of the methodology and the commitment to accountability deeply resonated with our mission. The project shows how citizens can help assess and encourage local climate action as informed citizens. 

A guidebook adapted for Europe

Inspired by Climate Emergency UK’s work, we created the City Climate Action Assessment Guidebook, launched in autumn 2025 as part of our Citizens for Clean Energy programme. The guidebook takes the idea behind the Scorecards and adapts it for cities across Europe. Despite the differences between datasets and local government systems, the need for transparency and accountability is the same everywhere.

The guidebook provides a clear and simple framework to help citizens see what their cities are doing and where more action is needed. We cover eight key areas: climate commitments, energy, transport, nature, community engagement, governance, and finance. It invites residents to observe, look for information, and start conversations with local councils. Our intention is to encourage citizens to take the first simple step toward better understanding and meaningful local action.

We launched the guidebook with a series of public webinars featuring Climate Emergency UK, Beyond Fossil Fuels and Climate-KIC, reaching Climate Reality Leaders and community organisers from across Europe. 

What we’ve learned and what’s next

From the Scorecards, we learned that transparency and accessibility are key to accelerating local climate progress. We want to encourage citizens to start noticing climate policies (or lack thereof) in the real world and hope this will make them more likely to get involved, when they understand how to interpret their city’s plans and see where gaps exist.

We also learned that local engagement doesn’t always require large-scale campaigns — sometimes it begins with a few citizens paying attention, asking the right questions, and connecting dots between policies and lived experience.

Looking ahead, we hope that more members of our network take the first steps of local climate action with our Guidebook. Ultimately, our goal is the same as the one that inspired us: to empower citizens to hold councils accountable, celebrate progress, and accelerate the transition to climate-neutral, resilient communities.

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Thanks very much to Gosia for sharing these insights: we hope the guidebook has long-lasting and tangible effects.

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Image: Nuno Marques

Campaigning organisation and lobbying group the RBWM Climate Emergency Coalition (CEC), located in the Royal Borough of Windsor and Maidenhead, have been putting the Council Climate Action Scorecards to really good use.

Overall, 14 separate groups make up the CEC, who convene with a shared interest in mitigating climate change and/or protecting and restoring nature. The coalition holds the borough council to account in its stated goal to achieve net zero by 2050 and keep within its carbon budget, and we were pleased to hear all about it from someone involved from the very beginning, Paul Hinton.

Getting things started

First, he told us how the group had come into being:

“In March 2019, a local resident organised a series of climate protests at the town hall in Maidenhead, in response to Greta Thunberg’s solo school strikes outside the Swedish parliament and the establishment of the Fridays for Future movement.

“I attended the first protest with a copy of the Green Party toolkit ‘in my back pocket’, and suggested to some of the others present that we organise a campaign asking the council to declare a climate emergency. That’s how the CEC came into being.

“The campaign was a success. The climate emergency was declared in June 2019, although with a target of net zero by 2050 rather than the 2030 that we had campaigned for, and the borough’s first environment and climate strategy was adopted in December 2020, to run for five years to the end of 2025.

“The council is now developing the second version of its environment and climate strategy, to run until the end of 2035. The CEC is working hard to ensure that the new version is as ambitious as possible.”

Around the same time, Climate Emergency UK was just starting up, initially with the aim of collecting together every UK council’s climate declarations (out of which came CAPE, a joint project from CE UK and mySociety) — so there was an obvious shared interest right away, as Paul explains:

“Members of the CEC attended the first Climate Emergency Conference in Lancaster in March 2019 when it was a grassroots initiative led by Councillor Kevin Frea. We kept informed about CE UK’s activities, and were very pleased to see the genesis of the 2021 Scorecards, even though we didn’t make as much use of them as we might have.”

A long term relationship

There is value in understanding that campaigning for climate action may mean a long-term relationship with your local council. That’s not only because your message might take time to be heard; the campaigners themselves may be learning skills and knowledge. Paul explained that CEC have seen both successes and challenges, due to a number of different factors:

“The Scorecards have become extremely useful as we have gained experience and a better understanding of how to use them. In 2023, we produced an analysis of the RBWM’s climate performance for the newly elected Liberal Democrat council, based on the second iteration of the Scorecards; but there seemed to be no appetite to revisit the 2020-2025 strategy and the resulting action plan, and sadly this had very little impact.

“In 2025 we produced another analysis and report, this time based on the 2021, 2023 and 2025 Scorecards. This report has been extremely impactful for two main reasons. First, the analysis was based on three separate Scorecards results, and a clear trend was emerging so our arguments were stronger. Secondly, we shared the analysis more widely so that the message was more difficult to ignore.

“The report was shared with key cabinet members including the leader and deputy leader of the council. It was also shared with the steering group of the Climate Partnership (CP), a joint council/community organisation set up by the council to further the council’s net zero and nature recovery ambitions in the community. The CP were going to be involved in developing the new environment and climate strategy 2026-2035, and following receipt of the report became fully aware of how the borough’s climate action performance measured up against similar local authorities and what level of ambition would be required to reach their net zero target.

The CEC have played a long game, through changes of leadership and council majorities, seeing changes along the way:

“There have been frustrations over the years with the apparent lack of urgency and recognition of the scale of interventions needed across all council departments, but we have been pleased to see the council’s sustainability team grow, and whilst we recognise the challenges they face in terms of budgets, limited national government support, and perceived lack of a strong public mandate for climate action, we strongly believe that the new strategy should allow for a more ambitious approach, championing action, and providing the borough with clear goals commensurate with addressing the climate crisis.

“The CEC has a greater voice now than perhaps at any time since 2019, and it has been invited to a number of discussions and meetings with the current administration who appear to be much more receptive to the CEC’s input; this includes an upcoming dedicated workshop with council officers to input into developing the strategy and action plans.”

Press coverage

Paul mentioned that part of the CEC’s outreach activities involved sharing the report with the Maidenhead Advertiser, resulting in the publication of an in-depth article. We were interested to hear more about this, and how useful the group had found it to get coverage in the local press.

Paul explained, “The council is developing the second version of its environment and climate strategy, to run until the end of 2035, and we knew that we had to garner wider public awareness and support if they were going to recognise the need to create an ambitious, measurable and impactful strategy which would result in significantly increasing the pace and scale of the actions taken.

“The Maidenhead Advertiser was one of our chosen routes as we made a conscious effort to share our report widely and strategically. We shared a copy with the Editor and chief reporter, and they then wrote the story with one round of consultation with us.”

We wondered whether the CEC would advise other groups across the UK to try for coverage in the local press as a good campaign strategy. Paul thinks so:

“We’ve had no shortage of letters and articles published in the Advertiser, but for some reason a news story seems to have much more impact. The press provides us with the opportunity to inform the public when the council is not meeting the targets it has set itself; even while we continue to work constructively together with councillors and officers.

“Coverage in the local press should always form part of a good campaign strategy, but is even more impactful if used as one of a number of options and routes for getting the message out. Some of the data in the Scorecards is quite technical, and so difficult for those less familiar with it to fully appreciate, so in future we’d also look at issuing a press release in addition to the report itself, covering the main points.”

Thanks to all the CEC’s activity, their report has been shared far and wide — but it had a secondary effect: the council also saw how useful the Scorecards could be in their own work. Paul says that the council have adopted them at community workshops to highlight priority areas for action.

We are glad to hear it — and grateful to the RBWM CEC’s great efforts in putting the Scorecards to good use. Thank you to Paul for sharing his experiences.

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Image: Tom Bastin (CC BY 2.0) via Wikimedia Commons

Do you live somewhere that boasts a magnificent municipal clock — a timepiece that anyone passing by can look up to, and check that they’re nicely on time for their next appointment? A vast clockface on the side of the town hall, perhaps; or a golden clocktower standing tall above the shopping streets…a landmark under which to meet friends?

OK, good. The next question is: does that clock actually work? 

If its hands have come to a solid halt; or it’s running at a dogged twenty minutes behind time; or its rusted chimes, once mellifluous, now sound more like the rasping call of an imperilled frog, the chances are that it’s been logged on the Stopped Clocks website.

Here you can see which clocks near you have fallen into disrepair; or check the time, which is delivered to you along with an apposite poem.  

The site is the work of Alfie Dennen, who describes himself as “somewhere between a technologist and an activist — with a tendency towards action over academics”.

It’s not entirely out of character, as he explains: “I’ve been building things for the web that blend activism and tech since the late nineties: for example We’re Not Afraid was a project that spoke to London’s — certainly my — defiance after the bomb attacks of 7/7; and Bus Tops was a project for the 2012 Cultural Olympiad which aimed to democratise both access to and the creation of public art.”

Nor has the project sprung up overnight. It all began with Alfie’s realisation that he could become the clock-winder that kept his own local clocktower, in North London’s Caledonian Park, ticking.

“Restarting the Cally clock in 2012 cemented for me that both documenting, and hopefully one day restoring, public clocks was a worthwhile thing to spend some significant portion of my life doing.”

Now, this is a very mySociety-type project, blending coding, community, and a sense of shared responsibility. We probably would have written about it anyway. But also, in gathering the data he needed, Alfie made substantial use not just of Freedom of Information through our WhatDoTheyKnow Pro service, but also our MapIt points-to-boundaries software — so we have all the more reason to ask him all about it.

To begin with, how did he realise that FOI might be a good tool to help with the site?

As you’ll see if you click around, the project crowdsources information — so if you know of a local clock that hasn’t been included, you can add it yourself. To identify which council area they sit within (see the map page here), Alfie had been using MapIt to generate boundary information.That gave him a vague awareness of mySociety and our other services, including WhatDoTheyKnow.

“I’d never used FOI before, but I realised that it’d be a great way to get baseline data over and above the data I can gather about stopped clocks directly — given that walking every street in the UK is a bit out of my current comfort zone!

“When I went to look at WhatDoTheyKnow properly, I released that I could send FOI requests in a batch, and that got me super enthused. Suddenly the looming month-long period of finding spare time to do them one by one disappeared! WhatDoTheyKnow Pro’s batch process, and clear interface to manage status as they were responded to, has been such a useful tool for me.”

Great — so, having sent off lots of requests, has Alfie seen any responses yet?

“The deadline for responses was the 21 November for most of the requests, but there’s still hope that some more will come in. 

“So far, of the 308 councils I contacted, 107 have given substantive responses. 70 councils responded to say they held “no information” and 113 are delayed or still pending. Between them, they identified 231 council-managed clocks, of which 175 are working, 34 have stopped, and 22 have an unknown status. 

“So about 15% of council-managed clocks are stopped, which honestly is better than I expected. But here’s the thing that really stood out: when I cross-referenced this with my database of 243 stopped clocks, it turns out that only about 40 are actually council-managed. The vast majority (so far) — 84% — are outside of the scope of Freedom of Information as they are in private hands, or owned by churches, or other bodies that used to be public but aren’t any more. In this sense, privatisation has created a clear accountability gap.

“The responses have varied greatly, which is interesting in itself. Some councils sent back detailed spreadsheets detailing every clock they manage, with maintenance schedules, budgets  — the lot. Some look after lots of clocks, while others have none at all — apparently. Only 6.4% of councils could tell us what they spend on clock maintenance. Of these, the average maintenance cost was £2,929/year.

So, curiosity aside, how will all this data be put to use?

“A big part of why I’ve been doing this foundational research through FOI requests is to provide a backbone to a book I’m writing, which looks at the last 45 years of austerity in the UK through the somehow very human lens of stopped public clocks. 

“Yes, stopped clocks are a small thing in the round when we look at all the issues facing our communities, cities and civic spaces today.

“But they’re also the perfect way to talk to people about how they feel about their town, their neighbourhood, their city. Ultimately this is my main aim: reaching people where they are to talk about re-engaging with our civic space, coming together and understanding each other and our built spaces in ways we once did but have lost sight of.

“The civic infrastructure which once supported the maintenance of public clocks has been systematically stripped away through a combination of privatisation and austerity dating back to 1979. 

“But I wanted the data to be useful beyond just the book, so I’ve built it into the Stopped Clocks website as an interactive policy tab. You can see the map of all FOI-tagged clocks, filter by ownership type, and read through the timeline of disinvestment.

“More practically, it means when someone finds a stopped clock in their town and wonders, “who’s supposed to be looking after this?”, maybe they will find the answer on the site. And if they want to campaign to get it fixed, they’ve got evidence: council responses, maintenance data, the broader context of how we got here.”

Each clock boasts a number of tags, so for example you can see which data came through FOI requests, and which council area they’re in — that part is thanks to MapIt.

“I’m also tagging clocks with their ownership type, which is a somewhat manual process; and whether they’re on listed buildings, using the Historic England API. 

“Tagging lets us start seeing clearer patterns, like how Lottery-funded church restorations from the 90s are failing on a very predictable timeline, or how privatised civic buildings — former town halls, libraries — now in commercial hands are disproportionately neglected.”

And so finally, what plans does Alfie have for the project? Presumably he has a strong incentive to avoid the irony of its becoming an untended asset itself.

“I can see a path towards a Stopped Clocks charitable foundation that does two things at once: gets clocks running again, and uses that process to rebuild civic engagement at the local level. 

“Because here’s what happens when you try to fix a stopped clock: you immediately find out who owns it, who’s responsible for it, why it stopped, why nobody’s fixed it. And that leads you straight into conversations about council budgets, privatised buildings, who decides what gets maintained and what doesn’t.

“It’s a way into talking about austerity and privatisation that doesn’t feel abstract or preachy. It’s just there, on the town hall, stopped. 

“People care about these things; they notice them every day, they remember when they worked. That gives you something to organise around that’s tangible and achievable. 

“Fix one clock, learn how the system works — or doesn’t; build the relationships and knowledge to tackle the next one.”

Many thanks to Alfie for talking to us about this project: we hope it inspires others to think differently about the assets that make up our public domain — perhaps even to ask if you can be the person who winds your own local clock.

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Image: Kelsey Todd

Our partner organisation Climate Emergency UK put us in touch with Mat Allen, based in Northern Ireland. They described him as “one of our most dedicated Scorecards volunteers” — and when we heard what he’s been up to, we could certainly see why.

Volunteering for CE UK is, for many, an opportunity to do something tangible and impactful around climate action. “Getting busy and doing something useful can counter the effects of negative stories,” Mat told us.

So how did it all begin? He explains: “My wife forwarded me a link to an article about CE UK, and I was struck by the importance of somebody taking oversight of the action taking place to address that a third of greenhouse gas emissions that can be influenced by our councils. 

“That is a bit niche, but addressing the climate emergency requires so many things to be done at the local level that I thought this could be something I could usefully contribute to.”

Volunteering as a marker

So Mat got involved. “I signed up to be a marker for CE UK’s 2023 survey, and was assigned a batch of UK councils to score against the criteria laid out in the Buildings and Heating section.” 

There’s no denying that the marking work can be complex, so how did Mat find it? 

“The process was well documented”, he says, “with support from the small CE UK team, and other volunteers available to give guidance when needed. While searching the internet for the evidence that allows marks to be awarded, I found inspiring things happening in councils all over the UK, pockets of brilliance! Some I recommended for inclusion in the Best Practices section of the CE UK website for others to enjoy, and perhaps replicate in their own areas!”

Once the 2023 Scorecards, based on those marks, were published, Mat was able to assess his own region. “The challenge in Northern Ireland became apparent, with much lower scores than the rest of the UK. Our eleven Northern Ireland councils have many challenges — as do all UK councils — with the cost of living crisis putting immense pressure on service delivery, and the level of rates chargeable (yes, we still have rates over here!).

“I made useful contact with my own council, Mid and East Antrim, who gave consideration to our recommended ‘easy wins’ — the actions that can have greatest benefit with least expenditure. They were facing huge financial challenges that year.”

Coming back for more

That was enough to bring Mat back for the next round of work — and this time, he got even more involved!

“I was properly hooked by the time CE UK was seeking volunteers for the 2025 survey, and I signed up as a marker and an auditor, this time in the Transport section. 

“As an auditor, I reviewed the Right to Reply responses made by councils to their initially assigned marks, to determine if scores should be changed based on the new evidence they supplied. This was more challenging, often requiring further online research, and comparison with other councils, to ensure scores were  fair.”

One perhaps unexpected result that we hear from many volunteers is how assessing councils’ climate action can lead to a better understanding of the challenges they face. Mat feels this too:

“I’ve learned a lot while marking and auditing, both about the complexity of council operations, and about successful climate action. The council staff involved are trying their best to do the right things, but surrounded by challenges of understanding and prioritisation. I feel for them, as they try and do right by their ratepayers and the planet!”

Getting the word out there

A small organisation like CE UK doesn’t have a big marketing budget, so anything that helps spread the word is useful, especially from those on the ground who can forge links with their own councils. Mat was able to assist here, too:

“As the release date for the results of the 2025 survey approached, I wanted to get more impact locally than we achieved with the results of the 2023 survey. I signed up as an ambassador for Climate Emergency UK (have yet to be offered a Ferrero Rocher!). 

“Along with my daughter, we decided to act locally, trying to gain traction with my own and the other two County Antrim councils (Antrim and Newtownabbey, and Causeway Coast and Glens), by holding a public launch meeting in Ballymena to publicise our initiative.

“With help and support from CE UK and Friends of the Earth, we held that meeting in June 2025 in Ballymena. The climate change teams from Antrim and Newtownabbey and Mid and East Antrim Councils joined us, as well as Councillor Quigley and residents from all three target council areas. 

“Thanks to the efforts of Councillor McShane from Causeway Coast and Glens Council, we made contact with their newly appointed Climate Change Manager the following day on a Zoom call, and we look forward to ongoing useful engagement with CCC&G! 

“We were pleased to award the ‘Most Improved NI Council’ award to Antrim and Newtownabbey in the presence of our local newspaper, The Ballymena and Antrim Guardian.

“The meeting was worthwhile, helping us at CE UK better understand the challenges these motivated climate teams face, and I hope introducing those folks to useful case studies and information about best practice we can offer.”

Looking to the future

Mat is a great believer in communication, saying, “Perhaps the greatest challenge we all face, and more so in Northern Ireland than elsewhere in the UK, is public engagement, and our councils are important players as they have those everyday interactions and influence with residents and communities.

“The work goes on in councils all over Northern Ireland, and at CE UK we are taking stock and thinking of how we can best help our eleven councils progress essential actions to reduce emissions, bringing communities with them, and prioritising the needs of the vulnerable.”

Mat has found something valuable in CE UK, beyond the ability to get out and do something: a set of data that backs it all up:

“Taking effective action — in anything — is helped by objective measures and targets. Climate Emergency UK is the only organisation offering such measures in the UK, and we research and publish these measures for all councils for free!”

Finally, he says, “We hope to continue engagement with our three Country Antrim councils, and would like to make contact with, and help the other eight Northern Ireland councils add more objectivity, breadth and substance to their climate action plans. 

“We would welcome contacts from the Climate Change Teams and councillors across the province, and we hope to invite more councils to an event to launch the 2027 CE UK Council Climate Action Scorecards!

If you are reading this and you are one of those councils, do drop CE UK an email at declare@climateemergency.uk. 

Many thanks to Mat for sharing his journey as a CE UK Scorecards volunteer — we hope it will inspire others who are wondering how to play their part! CE UK are not currently recruiting for volunteers, but when the next round of activity starts up, you’ll be able to see opportunities on this page.

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Image: K. Mitch Hodge