Campaigning organisation and lobbying group the RBWM Climate Emergency Coalition (CEC), located in the Royal Borough of Windsor and Maidenhead, have been putting the Council Climate Action Scorecards to really good use.

Overall, 14 separate groups make up the CEC, who convene with a shared interest in mitigating climate change and/or protecting and restoring nature. The coalition holds the borough council to account in its stated goal to achieve net zero by 2050 and keep within its carbon budget, and we were pleased to hear all about it from someone involved from the very beginning, Paul Hinton.

Getting things started

First, he told us how the group had come into being:

“In March 2019, a local resident organised a series of climate protests at the town hall in Maidenhead, in response to Greta Thunberg’s solo school strikes outside the Swedish parliament and the establishment of the Fridays for Future movement.

“I attended the first protest with a copy of the Green Party toolkit ‘in my back pocket’, and suggested to some of the others present that we organise a campaign asking the council to declare a climate emergency. That’s how the CEC came into being.

“The campaign was a success. The climate emergency was declared in June 2019, although with a target of net zero by 2050 rather than the 2030 that we had campaigned for, and the borough’s first environment and climate strategy was adopted in December 2020, to run for five years to the end of 2025.

“The council is now developing the second version of its environment and climate strategy, to run until the end of 2035. The CEC is working hard to ensure that the new version is as ambitious as possible.”

Around the same time, Climate Emergency UK was just starting up, initially with the aim of collecting together every UK council’s climate declarations (out of which came CAPE, a joint project from CE UK and mySociety) — so there was an obvious shared interest right away, as Paul explains:

“Members of the CEC attended the first Climate Emergency Conference in Lancaster in March 2019 when it was a grassroots initiative led by Councillor Kevin Frea. We kept informed about CE UK’s activities, and were very pleased to see the genesis of the 2021 Scorecards, even though we didn’t make as much use of them as we might have.”

A long term relationship

There is value in understanding that campaigning for climate action may mean a long-term relationship with your local council. That’s not only because your message might take time to be heard; the campaigners themselves may be learning skills and knowledge. Paul explained that CEC have seen both successes and challenges, due to a number of different factors:

“The Scorecards have become extremely useful as we have gained experience and a better understanding of how to use them. In 2023, we produced an analysis of the RBWM’s climate performance for the newly elected Liberal Democrat council, based on the second iteration of the Scorecards; but there seemed to be no appetite to revisit the 2020-2025 strategy and the resulting action plan, and sadly this had very little impact.

“In 2025 we produced another analysis and report, this time based on the 2021, 2023 and 2025 Scorecards. This report has been extremely impactful for two main reasons. First, the analysis was based on three separate Scorecards results, and a clear trend was emerging so our arguments were stronger. Secondly, we shared the analysis more widely so that the message was more difficult to ignore.

“The report was shared with key cabinet members including the leader and deputy leader of the council. It was also shared with the steering group of the Climate Partnership (CP), a joint council/community organisation set up by the council to further the council’s net zero and nature recovery ambitions in the community. The CP were going to be involved in developing the new environment and climate strategy 2026-2035, and following receipt of the report became fully aware of how the borough’s climate action performance measured up against similar local authorities and what level of ambition would be required to reach their net zero target.

The CEC have played a long game, through changes of leadership and council majorities, seeing changes along the way:

“There have been frustrations over the years with the apparent lack of urgency and recognition of the scale of interventions needed across all council departments, but we have been pleased to see the council’s sustainability team grow, and whilst we recognise the challenges they face in terms of budgets, limited national government support, and perceived lack of a strong public mandate for climate action, we strongly believe that the new strategy should allow for a more ambitious approach, championing action, and providing the borough with clear goals commensurate with addressing the climate crisis.

“The CEC has a greater voice now than perhaps at any time since 2019, and it has been invited to a number of discussions and meetings with the current administration who appear to be much more receptive to the CEC’s input; this includes an upcoming dedicated workshop with council officers to input into developing the strategy and action plans.”

Press coverage

Paul mentioned that part of the CEC’s outreach activities involved sharing the report with the Maidenhead Advertiser, resulting in the publication of an in-depth article. We were interested to hear more about this, and how useful the group had found it to get coverage in the local press.

Paul explained, “The council is developing the second version of its environment and climate strategy, to run until the end of 2035, and we knew that we had to garner wider public awareness and support if they were going to recognise the need to create an ambitious, measurable and impactful strategy which would result in significantly increasing the pace and scale of the actions taken.

“The Maidenhead Advertiser was one of our chosen routes as we made a conscious effort to share our report widely and strategically. We shared a copy with the Editor and chief reporter, and they then wrote the story with one round of consultation with us.”

We wondered whether the CEC would advise other groups across the UK to try for coverage in the local press as a good campaign strategy. Paul thinks so:

“We’ve had no shortage of letters and articles published in the Advertiser, but for some reason a news story seems to have much more impact. The press provides us with the opportunity to inform the public when the council is not meeting the targets it has set itself; even while we continue to work constructively together with councillors and officers.

“Coverage in the local press should always form part of a good campaign strategy, but is even more impactful if used as one of a number of options and routes for getting the message out. Some of the data in the Scorecards is quite technical, and so difficult for those less familiar with it to fully appreciate, so in future we’d also look at issuing a press release in addition to the report itself, covering the main points.”

Thanks to all the CEC’s activity, their report has been shared far and wide — but it had a secondary effect: the council also saw how useful the Scorecards could be in their own work. Paul says that the council have adopted them at community workshops to highlight priority areas for action.

We are glad to hear it — and grateful to the RBWM CEC’s great efforts in putting the Scorecards to good use. Thank you to Paul for sharing his experiences.

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Image: Tom Bastin (CC BY 2.0) via Wikimedia Commons

Do you live somewhere that boasts a magnificent municipal clock — a timepiece that anyone passing by can look up to, and check that they’re nicely on time for their next appointment? A vast clockface on the side of the town hall, perhaps; or a golden clocktower standing tall above the shopping streets…a landmark under which to meet friends?

OK, good. The next question is: does that clock actually work? 

If its hands have come to a solid halt; or it’s running at a dogged twenty minutes behind time; or its rusted chimes, once mellifluous, now sound more like the rasping call of an imperilled frog, the chances are that it’s been logged on the Stopped Clocks website.

Here you can see which clocks near you have fallen into disrepair; or check the time, which is delivered to you along with an apposite poem.  

The site is the work of Alfie Dennen, who describes himself as “somewhere between a technologist and an activist — with a tendency towards action over academics”.

It’s not entirely out of character, as he explains: “I’ve been building things for the web that blend activism and tech since the late nineties: for example We’re Not Afraid was a project that spoke to London’s — certainly my — defiance after the bomb attacks of 7/7; and Bus Tops was a project for the 2012 Cultural Olympiad which aimed to democratise both access to and the creation of public art.”

Nor has the project sprung up overnight. It all began with Alfie’s realisation that he could become the clock-winder that kept his own local clocktower, in North London’s Caledonian Park, ticking.

“Restarting the Cally clock in 2012 cemented for me that both documenting, and hopefully one day restoring, public clocks was a worthwhile thing to spend some significant portion of my life doing.”

Now, this is a very mySociety-type project, blending coding, community, and a sense of shared responsibility. We probably would have written about it anyway. But also, in gathering the data he needed, Alfie made substantial use not just of Freedom of Information through our WhatDoTheyKnow Pro service, but also our MapIt points-to-boundaries software — so we have all the more reason to ask him all about it.

To begin with, how did he realise that FOI might be a good tool to help with the site?

As you’ll see if you click around, the project crowdsources information — so if you know of a local clock that hasn’t been included, you can add it yourself. To identify which council area they sit within (see the map page here), Alfie had been using MapIt to generate boundary information.That gave him a vague awareness of mySociety and our other services, including WhatDoTheyKnow.

“I’d never used FOI before, but I realised that it’d be a great way to get baseline data over and above the data I can gather about stopped clocks directly — given that walking every street in the UK is a bit out of my current comfort zone!

“When I went to look at WhatDoTheyKnow properly, I released that I could send FOI requests in a batch, and that got me super enthused. Suddenly the looming month-long period of finding spare time to do them one by one disappeared! WhatDoTheyKnow Pro’s batch process, and clear interface to manage status as they were responded to, has been such a useful tool for me.”

Great — so, having sent off lots of requests, has Alfie seen any responses yet?

“The deadline for responses was the 21 November for most of the requests, but there’s still hope that some more will come in. 

“So far, of the 308 councils I contacted, 107 have given substantive responses. 70 councils responded to say they held “no information” and 113 are delayed or still pending. Between them, they identified 231 council-managed clocks, of which 175 are working, 34 have stopped, and 22 have an unknown status. 

“So about 15% of council-managed clocks are stopped, which honestly is better than I expected. But here’s the thing that really stood out: when I cross-referenced this with my database of 243 stopped clocks, it turns out that only about 40 are actually council-managed. The vast majority (so far) — 84% — are outside of the scope of Freedom of Information as they are in private hands, or owned by churches, or other bodies that used to be public but aren’t any more. In this sense, privatisation has created a clear accountability gap.

“The responses have varied greatly, which is interesting in itself. Some councils sent back detailed spreadsheets detailing every clock they manage, with maintenance schedules, budgets  — the lot. Some look after lots of clocks, while others have none at all — apparently. Only 6.4% of councils could tell us what they spend on clock maintenance. Of these, the average maintenance cost was £2,929/year.

So, curiosity aside, how will all this data be put to use?

“A big part of why I’ve been doing this foundational research through FOI requests is to provide a backbone to a book I’m writing, which looks at the last 45 years of austerity in the UK through the somehow very human lens of stopped public clocks. 

“Yes, stopped clocks are a small thing in the round when we look at all the issues facing our communities, cities and civic spaces today.

“But they’re also the perfect way to talk to people about how they feel about their town, their neighbourhood, their city. Ultimately this is my main aim: reaching people where they are to talk about re-engaging with our civic space, coming together and understanding each other and our built spaces in ways we once did but have lost sight of.

“The civic infrastructure which once supported the maintenance of public clocks has been systematically stripped away through a combination of privatisation and austerity dating back to 1979. 

“But I wanted the data to be useful beyond just the book, so I’ve built it into the Stopped Clocks website as an interactive policy tab. You can see the map of all FOI-tagged clocks, filter by ownership type, and read through the timeline of disinvestment.

“More practically, it means when someone finds a stopped clock in their town and wonders, “who’s supposed to be looking after this?”, maybe they will find the answer on the site. And if they want to campaign to get it fixed, they’ve got evidence: council responses, maintenance data, the broader context of how we got here.”

Each clock boasts a number of tags, so for example you can see which data came through FOI requests, and which council area they’re in — that part is thanks to MapIt.

“I’m also tagging clocks with their ownership type, which is a somewhat manual process; and whether they’re on listed buildings, using the Historic England API. 

“Tagging lets us start seeing clearer patterns, like how Lottery-funded church restorations from the 90s are failing on a very predictable timeline, or how privatised civic buildings — former town halls, libraries — now in commercial hands are disproportionately neglected.”

And so finally, what plans does Alfie have for the project? Presumably he has a strong incentive to avoid the irony of its becoming an untended asset itself.

“I can see a path towards a Stopped Clocks charitable foundation that does two things at once: gets clocks running again, and uses that process to rebuild civic engagement at the local level. 

“Because here’s what happens when you try to fix a stopped clock: you immediately find out who owns it, who’s responsible for it, why it stopped, why nobody’s fixed it. And that leads you straight into conversations about council budgets, privatised buildings, who decides what gets maintained and what doesn’t.

“It’s a way into talking about austerity and privatisation that doesn’t feel abstract or preachy. It’s just there, on the town hall, stopped. 

“People care about these things; they notice them every day, they remember when they worked. That gives you something to organise around that’s tangible and achievable. 

“Fix one clock, learn how the system works — or doesn’t; build the relationships and knowledge to tackle the next one.”

Many thanks to Alfie for talking to us about this project: we hope it inspires others to think differently about the assets that make up our public domain — perhaps even to ask if you can be the person who winds your own local clock.

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Image: Kelsey Todd

Our partner organisation Climate Emergency UK put us in touch with Mat Allen, based in Northern Ireland. They described him as “one of our most dedicated Scorecards volunteers” — and when we heard what he’s been up to, we could certainly see why.

Volunteering for CE UK is, for many, an opportunity to do something tangible and impactful around climate action. “Getting busy and doing something useful can counter the effects of negative stories,” Mat told us.

So how did it all begin? He explains: “My wife forwarded me a link to an article about CE UK, and I was struck by the importance of somebody taking oversight of the action taking place to address that a third of greenhouse gas emissions that can be influenced by our councils. 

“That is a bit niche, but addressing the climate emergency requires so many things to be done at the local level that I thought this could be something I could usefully contribute to.”

Volunteering as a marker

So Mat got involved. “I signed up to be a marker for CE UK’s 2023 survey, and was assigned a batch of UK councils to score against the criteria laid out in the Buildings and Heating section.” 

There’s no denying that the marking work can be complex, so how did Mat find it? 

“The process was well documented”, he says, “with support from the small CE UK team, and other volunteers available to give guidance when needed. While searching the internet for the evidence that allows marks to be awarded, I found inspiring things happening in councils all over the UK, pockets of brilliance! Some I recommended for inclusion in the Best Practices section of the CE UK website for others to enjoy, and perhaps replicate in their own areas!”

Once the 2023 Scorecards, based on those marks, were published, Mat was able to assess his own region. “The challenge in Northern Ireland became apparent, with much lower scores than the rest of the UK. Our eleven Northern Ireland councils have many challenges — as do all UK councils — with the cost of living crisis putting immense pressure on service delivery, and the level of rates chargeable (yes, we still have rates over here!).

“I made useful contact with my own council, Mid and East Antrim, who gave consideration to our recommended ‘easy wins’ — the actions that can have greatest benefit with least expenditure. They were facing huge financial challenges that year.”

Coming back for more

That was enough to bring Mat back for the next round of work — and this time, he got even more involved!

“I was properly hooked by the time CE UK was seeking volunteers for the 2025 survey, and I signed up as a marker and an auditor, this time in the Transport section. 

“As an auditor, I reviewed the Right to Reply responses made by councils to their initially assigned marks, to determine if scores should be changed based on the new evidence they supplied. This was more challenging, often requiring further online research, and comparison with other councils, to ensure scores were  fair.”

One perhaps unexpected result that we hear from many volunteers is how assessing councils’ climate action can lead to a better understanding of the challenges they face. Mat feels this too:

“I’ve learned a lot while marking and auditing, both about the complexity of council operations, and about successful climate action. The council staff involved are trying their best to do the right things, but surrounded by challenges of understanding and prioritisation. I feel for them, as they try and do right by their ratepayers and the planet!”

Getting the word out there

A small organisation like CE UK doesn’t have a big marketing budget, so anything that helps spread the word is useful, especially from those on the ground who can forge links with their own councils. Mat was able to assist here, too:

“As the release date for the results of the 2025 survey approached, I wanted to get more impact locally than we achieved with the results of the 2023 survey. I signed up as an ambassador for Climate Emergency UK (have yet to be offered a Ferrero Rocher!). 

“Along with my daughter, we decided to act locally, trying to gain traction with my own and the other two County Antrim councils (Antrim and Newtownabbey, and Causeway Coast and Glens), by holding a public launch meeting in Ballymena to publicise our initiative.

“With help and support from CE UK and Friends of the Earth, we held that meeting in June 2025 in Ballymena. The climate change teams from Antrim and Newtownabbey and Mid and East Antrim Councils joined us, as well as Councillor Quigley and residents from all three target council areas. 

“Thanks to the efforts of Councillor McShane from Causeway Coast and Glens Council, we made contact with their newly appointed Climate Change Manager the following day on a Zoom call, and we look forward to ongoing useful engagement with CCC&G! 

“We were pleased to award the ‘Most Improved NI Council’ award to Antrim and Newtownabbey in the presence of our local newspaper, The Ballymena and Antrim Guardian.

“The meeting was worthwhile, helping us at CE UK better understand the challenges these motivated climate teams face, and I hope introducing those folks to useful case studies and information about best practice we can offer.”

Looking to the future

Mat is a great believer in communication, saying, “Perhaps the greatest challenge we all face, and more so in Northern Ireland than elsewhere in the UK, is public engagement, and our councils are important players as they have those everyday interactions and influence with residents and communities.

“The work goes on in councils all over Northern Ireland, and at CE UK we are taking stock and thinking of how we can best help our eleven councils progress essential actions to reduce emissions, bringing communities with them, and prioritising the needs of the vulnerable.”

Mat has found something valuable in CE UK, beyond the ability to get out and do something: a set of data that backs it all up:

“Taking effective action — in anything — is helped by objective measures and targets. Climate Emergency UK is the only organisation offering such measures in the UK, and we research and publish these measures for all councils for free!”

Finally, he says, “We hope to continue engagement with our three Country Antrim councils, and would like to make contact with, and help the other eight Northern Ireland councils add more objectivity, breadth and substance to their climate action plans. 

“We would welcome contacts from the Climate Change Teams and councillors across the province, and we hope to invite more councils to an event to launch the 2027 CE UK Council Climate Action Scorecards!

If you are reading this and you are one of those councils, do drop CE UK an email at declare@climateemergency.uk. 

Many thanks to Mat for sharing his journey as a CE UK Scorecards volunteer — we hope it will inspire others who are wondering how to play their part! CE UK are not currently recruiting for volunteers, but when the next round of activity starts up, you’ll be able to see opportunities on this page.

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Image: K. Mitch Hodge

The Council Climate Action Scorecards are only possible thanks to the work of volunteers, who attend training from Climate Emergency UK before going off to gather the multitude of data required to assess the climate action of every council in the UK.

We’re always keen to hear from volunteers about what motivates them, and any other results that have come from their enhanced understanding of councils and climate action.

And so we were pleased to hear from Lucy Bramley, who first explained how she had come across the Scorecards project. As with so many of the volunteers, Lucy was already involved in climate action, and saw the opportunity to do more.

“I am a Climate Ambassador for the Women’s Institute. We have periodic team calls, and on one of them Don from Climate Emergency UK popped in to tell us about the Action Scorecards.

“I was really keen to find out more, so I asked him to lead a call with others who are also interested in climate change and biodiversity issues in my area. That session made me realise the gulf that exists between councils and residents, even when the residents are environmental activists… and that made me keen to volunteer to support the work of CE UK in shining a light on what our councils are doing — good and bad.”

Lucy took what she learned still further, though, and had a useful route through which to do so:

“I deliver Carbon Literacy training to local authorities for a public sector non-profit. I’m not a full-time employee, but whenever I get to deliver a course, I mention the fact that councils can gauge their own success in their quest to decarbonise, and use their influence to encourage others to do so, by engaging with the Scorecards.

“In fact, most councils seem to have some awareness of the Scorecards, and usually the Climate Change Leaders are most knowledgeable. I have seen the discussion on the Scorecards spark actions which hopefully continue outside the course!”

When asked about longterm outcomes, Lucy says, “I have a much deeper appreciation for the complex and difficult nature of the work that councils have to do.

“I have been frustrated by the impression I get that councils do not seem to work together to share successful strategies, but over time networks do seem to be building.

“The Scorecards are flexible in terms of taking these burgeoning networks on board, and sharing their stories to help amplify local authority challenges and successes. I’d very much like to continue to get as many people as possible to understand and use the Scorecards.”

Many thanks to Lucy for sharing her valuable thoughts and experiences.

Scorecards are a joint project from Climate Emergency UK and mySociety.

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Image: Daria S

The government is making a significant investment into AI in public services, and systems are changing apace.

AI is increasingly being deployed in every department of government, both national and local, and often through systems procured from external contractors.

In a recent article for Public Technology, mySociety’s Chief Executive Louise Crow flags that we urgently need to update our transparency and accountability mechanisms to keep pace with the automation of state decision-making.

This rapid adoption needs scrutiny: not only because significant amounts of money are being spent; but also because we’re looking at a new generation of digital systems in which the rules of operation are, by their very nature, opaque.

To see Louise’s thoughts on what needs to change, and why, as this new technological era unfolds, read the full piece here.

If you find it of interest, you may also wish to watch this recent event at the Institute for Government, The Freedom of Information Act at 25, where Louise was one of six speakers reflecting on the future of transparency in the UK.

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Image: Alex Socra

Mayoral expenses are a big topic in France just now, in a moment that’s reminiscent of our own MPs’ expenses scandal back in 2009.

Chandeliers, luxury TVs and a duck house

The UK’s Freedom of Information Act had only recently come into force when investigative reporter Heather Brooke lodged a request for details of MPs’ expenses. The ins and outs make for a long — and interesting — story, but suffice to say that, with the nation gripped, this may have been the moment when FOI entered the public consciousness. 

When the expenses information finally went public, it caused widespread outrage, and had a long-lasting effect on the nation’s trust in politicians. Today, the scandal is perhaps most often remembered for an MP’s infamous duck house, but the overreach in what had been claimed seemed endless, with payments for chandeliers, swimming pool heaters and luxury TVs all being recompensed. 

mySociety was part of the successful campaign to head off a subsequent attempt from MPs to have their expenses made exempt from FOI. Fortunately that idea was quashed. There’s still a need for scrutiny, though:16 years later with our WhoFundsThem project, we continue to push for better transparency and adherence to the rules around MPs’ sources of income. 

Designer clothing, false eyelashes and a rabbit-shaped pizza

Meanwhile, over in France, expenses are very much in the news. In their case, it’s mayoral use of public funds that has whipped up a frenzy, with FOI requests lodged on the French Alaveteli site MaDada providing the relevant documents. 

Le Parisien covered the story (in French, of course — but Google Translate is handy) and also put out a video (again, if your French isn’t up to scratch, use the translated subtitles): at the time of writing it’s been watched almost 200K times.

In short, Freedom of Information is helping to reveal which mayors have used the occupational expense account to pay for lavish dinners and designer clothing (as well as, quite the detail, a ‘pizza in the shape of a rabbit’) and which have confined themselves to more essential or modest job-related purchases such as train tickets and rainwear for protection when cycling between meetings.

But at the same time, the video shows a citizen being pleasantly surprised by his mayor’s lack of profligacy — FOI can reveal laudable behaviour as well as misconduct. 

Putting FOI into the public consciousness

The story has grown over time. MaDada has many requests about public officials’ expenses, dating back quite a few years. The topic hit TikTok — one mayor’s expenses included false eyelashes, cashmere sweaters, and apparently…fossils for her mother — and then the mainstream news.

In Le Parisien’s video, MaDada’s co-founder Laurent Savaëte explains that this public conversation has brought peaks in usage to the site, proving the throughline from a news story to an increased societal interest in accessing information. 

We admired the video’s clear explanation of the timeline of a response, and what happens if an authority refuses to provide the information requested: all useful intel for beginner request-makers. 

And the coverage continues, with France’s second-biggest regional paper delving into the contents of MaDada (and requesting documents where they weren’t to be found) for a story just this week.

With this level of detail in the mainstream news, as with MaDada’s request for the president’s payslip, the story is quietly introducing to the French public, perhaps even normalising, the act of making FOI requests. Or perhaps we mean the act of demanding transparency from our representatives. Either way, it’s all good stuff.

An international concern

Transparency around representatives’ expenditure is of importance everywhere, and a natural fit for FOI. A recent analysis of news stories generated from information requested across all Alaveteli sites brought up similar questions in Ukraine (where the mayor of Odessa is raising his own salary), Moldova (where people are wondering why a friend was contracted to make repairs to the mayor’s office) and Croatia (where funds designated for road repairs that do not appear to have been made are being scrutinised).

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Image: Bartjan (CC BY-SA 4.0)

In our latest online webinar, we convened three experts to tell us about how Freedom of Information works in practice – in other words, how does the law work when it comes into contact with the real world?

You can rewatch the video on our YouTube channel.

Speakers were:

Toby Mendel, founder and Executive Director of the Centre for Law and Democracy, who have run the Right To Information rating since 2011. This makes it easy to see at a glance which countries are performing well across a number of different indicators around transparency and FOI, and which not so well.

Toby explains how a ranking can have interesting effects – not least encouraging countries to compete against near neighbours to do a little better! For us, of course, it’s interesting to see this in the light of the Council Climate Action Scorecards, where this race to the top is also one of the positive outcomes.

Giovanni Esposito from the Université Libre de Bruxelles described a set of field experiments he conducted in collaboration with the Belgian Alaveteli site Transparencia.be, to see what factors make a difference to responsiveness when putting in a request for information. This involved asking for the same document from several different municipalities – and you can find out the results by watching the video.

Then finally, Mária Žuffová of the European University Institute shared her research into what the UK public actually want to know, based on analysis of WhatDoTheyKnow requests – as one might imagine, this was of great interest to all of us here at mySociety, as it will be to everyone with a curiosity about humankind!

Enjoyed this?

We’ve put on a lot of online webinars and events recently, all with the aim of sharing knowledge among our global networks of civic tech organisations, and beyond to anyone who has an interest in our topics of democracy, transparency, climate and community. If you’d like to be kept informed about upcoming webinars, sign up for our newsletter and be sure to check the box marked ‘conferences and events’ (or just tick the topics you are most interested in, and then we’ll let you know everything we’re doing in those areas, including events).

Once again, the TICTeC Communities of Practice have given us all the opportunity to learn from those at the frontline of civic tech: this week’s session, Beyond websites: how pro-democracy projects reach their audiences saw practitioners from Georgia, Nigeria and Uganda explaining the ways in which you can engage with audiences beyond a website.

You can watch the session here.

Ana Arevadze from ForSet explained the care and attention that the organisation put into making sure that an election education campaign, delivered by influencers, was a learning experience for all involved. This was a presentation that a small group of people had been fortunate to experience at the ATI Day in Mechelen, but is now available for all to watch. 

Ufuoma Oghuwu from Enough is Enough Nigeria outlined how the Shine Your Eye website provides citizens with information about their elected officials — something that’s often missing after the canvassing and electoral cycle has passed — and then described how that information has a life beyond the website, thanks to chatbots, WhatsApp and social media.

Last but not least, Joseph Tahinduka of ParliamentWatch Uganda shared the fantastic efforts they go to to make parliamentary activity accessible to the social media generation, who so greatly prefer short videos to trawling through lengthy reports. Is it time for all of us to start getting onto TikTok? You’ll have to watch to find out!

Sit back and enjoy the video: there was so much to learn from our speakers, and we’re glad to be able to share their insights with our networks. 

Our WriteToThem website makes it easy for anyone to send an email to their elected representatives. That’s the core concept, and it works brilliantly for millions of users every year — but that said, we’re aware that even when a website is simple and built with usability at its core, not everyone has an equal ability to access it.

As part of our warm up for a new programme of work on WriteToThem, we’ve published some of our internal research from a few years ago on messages written on behalf of someone else — what we’re calling ‘proxy use’. 

The reasons for this are easy to understand: the primary subject may not be confident at writing in English; may be elderly or have a condition that makes it easier to delegate the task of writing; or may generally use internet services through intermediaries.

The key findings are:

• A small group of users (5%) were writing on behalf of someone else.
• Proxy messages made up 6.8% of messages to local councillors, and 4.5% of messages to MPs. This would account for an estimated 55,000 messages to MPs through the service in 2019.
• The largest group was people who were writing on behalf of family (40%), but there were also people writing on behalf of local groups (40%), friends or people they knew (12%), and service providers writing to representatives on behalf of clients (8%). Messages on behalf of clients from carers would have accounted for an estimated 7,500 messages in 2019.

We’re about to embark on research and development work around WriteToThem, and these findings will contribute to our understanding around making it easier to get the right type of message to the right place.

If you are interested to dig deeper into everything we discovered around proxy usage, take a look at the full piece of research here.

Thanks to new funding from the Welsh Government’s Democratic Engagement Grant, we’re going to be doing some really exciting work around WriteToThem over the next couple of years, specifically focused on helping people in Wales. This grant is both an opportunity for us to improve our approach, and to help get our tools into the hands of people who can take it further. 

WriteToThem’s core mission is to make it very easy to send an email to your politicians — and to help people send the right message to the right representative. This is especially relevant in Wales, where devolution brings decision-making closer to people, but can also mean people have to discover who is responsible for different public services. 

And so, what does this new bundle of work look like?

• First off we’ll be doing some concentrated research with representatives and community groups to understand barriers to constructive communication, which we’ll use to inform new development on the site.
• We’ll also be doing work to ensure that more people are supported to write to representatives for the first time, particularly in the most deprived areas of Wales, where typically there is less engagement with democracy — and all the more need for it!
• Just as important will be the translation of every part of the WriteToThem user flow into Welsh — that’s webpages, buttons, confirmation emails, error messages, the lot. 
• And finally, there’ll be improved guidance about where to send messages — people already appreciate WriteToThem for its succinct descriptions here, but we know there are improvements that can be made, especially in the devolved regions.

We’re excited to get going on this, and to work with other grantees on how we can help each other go further. We’re starting to plan our research phase, and will have more to say about our plans soon, so watch this space or sign up to our newsletter to be the first to know.

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Image: Catrin Ellis