Digital Service Manager
Sarah joined the mySociety team in 2025. “My job is to make sure that everything is working smoothly. I ensure that the users of our sites are happy, and when they tell me works well — and what could be better — I pass that on to my colleagues so that it can inform future development.
“The opportunity to work for mySociety, and help people take action to improve their communities, find out more about how public authorities work and how their parliamentary members vote was irresistible. I am a big proponent of transparency so it was a really natural fit. The nice thing is that, as part of the team, I’m surrounded by experts in our fields. I want to support both their work and mySociety’s broader vision for civic tech. It’s a real privilege to feel like your job makes a difference.”
Before coming to mySociety, Sarah worked in digital healthcare, with apps that give people the information they need to make decisions on their health. “Most recently, that’s been with Patients Know Best, where I worked in Information Governance, ensuring that patient data was processed legally and securely and also in support, scaling up their support team and ensuring that the platform worked well for the patients”, she says. “I’m proud to have helped millions of patients get access to their health data, and to have built support processes that scale without losing the human touch.”
Expanding our cohort west of the border, Sarah is located in “occasionally sunny” North Wales, and she has a voracious reading habit: “Mostly speculative fiction at the moment — lately I’ve been reading Martha Wells, Andy Weir, and Hugh Howey. If I’m not reading it, I’m watching it: recent favourites include Severance and Murderbot.”
Sarah is fluent in: Reading too late, thinking too much, and keeping four teenage boys alive and (mostly) functional.