WhatDoTheyKnow provides an easy way for anyone to exercise their rights under the FOI Act. 

While requests are made by individuals, the information that is received through the site is automatically published, making it openly available to all and enhancing opportunities for the information released to inform public debate. 

WhatDoTheyKnow may be viewed as a service, like a library, which provides access to information to anyone that walks through the doors, and does not hold an opinion about the information it holds. In this way, it reflects the ‘applicant blind’ principle that is woven into the FOI Act: this states that a person’s identity has no bearing on their right to information.

And, as with a library, different users may walk away with the knowledge they acquire, and apply it in many and various ways. They may form new views based on the factual information they have accessed. These views may lead them to believe that there is an injustice or abuse in the world that should be campaigned against. Another user may look at the same information and come to quite different conclusions.

WhatDoTheyKnow is not a campaigning platform

While the information received via FOI requests may inspire and inform campaigns — and often does, as evidenced by our many case studies — WhatDoTheyKnow is not, in itself, a platform for campaigning. 

Our on-site guidance and user interface actively discourage users from including anything more than a clear, concise request for information in their use of the site. Where our attention is drawn to content that exceeds this remit, we remove it. One of the reasons for this is that we want WhatDoTheyKnow to help people of all kinds to make good requests that are likely to get information released — keeping requests concise, precise, polite and to the point all help to make it easy for authorities to respond positively to a request. 

We are more than happy when requests are linked to from websites or news stories — indeed, via our ‘citations’ tool, users can link back — links back to the information supplied by public authorities can increase the credibility of evidence-based journalism and campaigning. 

mySociety services as infrastructure

At mySociety, we run a number of different tools and websites. At first glance, they might appear to be quite disparate; but they all spring from a single principle: they are tools that empower people to be active within civic life.

TheyWorkForYou makes it easier to stay informed about our democracy, while WriteToThem gives a channel for communication with your elected representatives. FixMyStreet removes the barriers from reporting street issues to the authorities responsible for fixing them. Our tools around Climate provide the data and information people need to understand actions being taken by their local governments.

 And then there’s WhatDoTheyKnow, which simplifies the process of exercising the rights to information conferred by the FOI Act.

When you see all these sites together, it’s easy to see that mySociety services provide a layer of democratic infrastructure, supporting everyone’s right to our foundational principles of democracy, community, and transparency.

Our tools are for everyone

That our tools are for everyone is an important point. We want our services to be open to, and used by, as broad a range of people as possible. 

We don’t just provide a service to those who share our view of the world. Whilst we very much support campaigners making use of their rights under FOI through our service, as per our current policies, WhatDoTheyKnow is not a platform for promoting those campaigns or a particular point of view. The site is, like the FOI Act, open to everyone (so long as they abide by our house rules).

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Image: Philip Strong