Last week saw us come together for the fifth online TICTeC Civic Tech Surgery, our hands-on programme for fixing some of the prevalent problems in civic tech.
Each TICTeC Lab begins with a public discussion on one topic area affecting the civic tech community. Interested parties can then apply to take suggested ideas forward in a smaller working group, building solutions with the aid of a grant.
This time, the discussants examined issues faced by those tackling the climate emergency with civic tech: what are some of the blockers they face, how can these be overcome, and what could a small grant do to help with one or more of those challenges?
Discussants were Laura Brown, Chief Marketing Officer of ISeeChange, Jacopo Ottaviani, Chief Data Officer at Code for Africa and Laurence Watson, Head of Technology at Subak.
For a high-level view, read on. We’ve attempted to capture all the ideas discussed, but if you’re keen not to miss anything, access the notes from the meeting, as well as the full recording of the session and the AI-generated transcript.
A summary of the issues identified during the chat and by the audience.
Data and understanding
Access to data – there is a lot of relevant data out there, but much of it is behind paywalls, expensive, or relies on an understanding of jargon. It is difficult to get reliable data for many areas that are needed.
People aren’t experts: To what extent do you need to hold their hands and tell them what to do with complex datasets? The very people who are impacted by climate change impacts do not understand the terminology: climate communication should be localized for people to understand and get involved in the fight.
Experts in climate data aren’t experts in communications – they need to learn how (or employ staff) to make their messaging easier for those at the receiving end. As a techie, it’s relatively easy to build solutions, but there’s a whole different skillset involved in publicising them and getting people onboard with them.
Apathy and mistrust
There’s general apathy from the public over a problem that seems too big or difficult to solve, or which has ben talked about for such a long time with no seeming progress. People think they’ve heard it all before, and don’t believe this time will be any different. They also don’t think small local changes can make enough of a difference.
Mistrust of government: the diminishing levels of trust, especially in national government, affects how people regard the data they provide (and possibly the data provided by all authorities).
Governments shift responsibility between levels and governments are complex to navigate.
It’s hard to persuade people to make difficult changes – it’s easy enough to suggest them, but harder for tech to push them to actually see it through. The challenge is in getting people to accept short term inconvenience or risk, for a long term (and often non-individual) return. Incentives are tricky to identify and then communicate.
The public has a short attention span and climate is a longterm, slow burn issue.
Ways of working
Startups also tend to work to short timescales and need to see quick results.
NGOs don’t work together: there may be infighting as NGOs jostle for the same resources, which wastes their energy and disregards opportunities for working together. There are many organisations working on similar-but-different solutions, making for a lot of wasted/duplicated effort. Non-profits often are funded for very specific things that they can deliver individually, so they are not incentivised to put effort into working with one another.
Too many projects have no Theory of Change – they’re just created because it seemed like a good idea.
It is difficult to measure impacts when asking people to take action in the real world. Particularly for projects that aim to create or open up information that could be used by a wide variety of stakeholders
Citizen action can only go so far – governments need to lead the way with legislation.
Dis- and mis-information from climate denialists makes the job harder. The for-profit practices of social media and mass media are amplifying division. For all the energy and money going into advocating issues and their solutions, there seems to be an effective amount of money and energy preventing those solutions.
Access: In countries with poor Internet coverage, there is a very basic problem of poor connectivity. This makes all sorts of things difficult, but the example given was about the difficulties of journalists in central Africa accessing training resources.
Financial stability of newsrooms in Africa – many are relying on grants, which is fine for the short term, but can pose problems for sustainability.
Trying to train up people with differing levels of experience: for example, training journalists who might not have used Excel before, in the same group as people with a bit more expertise.
Making data accessible
Employ data guides – make experts visible and available (perhaps at set times). These people could aid less experienced people in how to use complex data, like a reference librarian.
Distil expert views and make them available so that people can understand them without ploughing through masses of data or content.
Humanise the data – journalists can portray the human stories behind the facts and figures. See Lungs of the Earth and vox.com for some great examples; animations can be appealing and Johnny Harris from Vox does explainer videos that show how these can be made cheaply.
Reaching people with meaningful messages
If only a small proportion of people are likely to act, speak to those people. Find the ‘champions’ and don’t worry about communicating to the others just yet – they may follow on.
Put attention on to those living low-carbon or low-plastic lifestyles, rather than shaming them. For some reason, we as a society seem to have taken this path with plant-based diets (influencers have led the way in normalising veganism) but not with other climate-friendly practices.
Go where the people are – if that means learning how to utilise TikTok, the most-used social channel at the moment, so be it! Learn how to visualise data and include robust and useful climate change information within the TikTok vernacular.
Games that help us envision the future: There is a disconnect between local discussions on local issues and the big changes that are coming, ‘like the end of the private motor car that in 15 years will be no more relevant than the horse and cart’. Could games help people understand?
Roadshows Done well, a travelling event with a single message can be very effective.
Hyperlocal webinars Match local interest community groups with experts in their area, like an e-bike expert talking to cycling groups; a food and growing expert to local gardening groups.
We need an effective, overarching law – like GDPR- designed to stamp out mis- and dis-information on the social media platforms.
Open and scaleable solutions When groups create something, they should do so with reuse in mind – create the documentation and support that will make it easy for other groups to pick up and adapt internationally.
Identify & connect with climate officials working on a topic internationally
Collaborate internationally or cross-country with other initiatives to collect data.
Winning elections: Encourage more people to stand for election on a climate platform.
How the grant could help
Some ideas for spending the grant.
Develop the results.org model for mobilising people, with an emphasis on climate.
Create a model example for how to respond to your council’s Climate Action Plan that people could use as a template.
Financial support for a data librarian who is available at set times of the week.
Recruit, train and support ‘community climate champions‘ based in research teams, policy units, universities etc. We couldn’t fund this long term but could dedicate seed funding for an agency to pilot the idea.
Infographics based on Climate Outreach’s work on persuasive language around climate.
Give grants to college students who will be able to use them efficiently – with a little going a long way.
Set up a table at climate protests to seed action in people who are already feeling passionate, eg ask people to write a letter to their MP that you can gather up and send en masse the next day.
Run a hackathon or challenge for students to come up with new solutions.
Research into how communications can be used to overcome climate denialism.
Make climate change data journalism micro-grants in under-reported regions.
Communications between climate champions and citizens: Help, for example, the local authorities that have declared climate emergencies to engage citizens with their actions so there is mutual understanding, with a combination of engagement software used in public consultation with local data and the psychology used by Climate Outreach to reach different audiences.
Some of this discussion also took place on Padlet and you can see more ideas there.
We are now inviting people to join the working group (aka Action Lab), which will comprise up to six people who are keen to use this discussion to inform the group as they pin down how the grant will be spent.
To keep an eye on this progress, and to know more about the next Surgery, see the TICTeC website or sign up for email updates.