This blog post is part of a series investigating different demographics and uses of mySociety services. You can read more about this series here.
When people make their first Freedom of Information request using WhatDoTheyKnow they are sent an email two weeks later, asking them to complete a survey. This survey has been running from 2012 and in that time has received 6,861 replies. Because this is an optional survey and not a requirement of making a request, this is a small proportion of the number of first time requesters in that time (around 3-4%). This response rate reflects that the survey is currently quite long and asks questions that, while more useful when the service was new, are now less helpful in understanding its ongoing impact.
As it’s unclear how representative this sample is of requesters of WhatDoTheyKnow, the overall results shouldn’t be read as authoritative of the user base. What is more interesting is how different groups of respondents use the site in different ways. The data from the surveys has been added to the explorer minisite, a research tool that uses chi-square tests to examine if there is a statistically significant difference in the distribution of responses.
Looking at the overall picture, the average age of respondents is around 45-54.
There were more than double the number of male respondents as female respondents. 17% of respondents said they had a disability. Disability is a broad category where self-identification can vary, which makes comparison to national figures difficult. However in 2011, 8.5% of the population of England and Wales were ‘limited a lot’ in their daily life as a result of a health problem of disability, while 9.3% were ‘limited a little’. This suggests that use of WhatDoTheyKnow is not broadly different from the national picture – however this could be disguising variation within different kinds of disability.
43% of respondents were working full time, 10% were working part time and 21% were retired. A majority (57%) were university educated.
On ethnicity, most respondents declared ‘British’ or ‘English’. 16% were part of a BAME (Black, Asian and minority ethnic) group. Because of the small number of responses over a large range of ethnicities, a second ‘reduced’ option was created by grouping responses that just presents BAME/Not BAME/NA. This would make general trends statistically detectable, but may also disguise trends when different ethnic groups have effects in different directions.
Over time there is a small number of trends. There is a slow rise in the number of female respondents – from 24% to 33% in 2019. There was statistically a larger proportion of BAME respondents in 2015 and 2016 (19-20%) and fewer in 2012-13 (13%). The number of respondents with disabilities does not show any significant differences between years.
BAME respondents are more likely to write to Education, Central Government and Other than the general dataset, and less likely to write to health, local government, emergency services, military services, and media and culture. BAME survey respondents make up 5% of requests to media and culture and 29% of education respondents.
Female respondents are more likely than male respondents to write to education and health authorities than the general dataset, and are less likely to write to emergency services, media and culture, transport, and military and security services. Female survey respondents make up 14% of requests to military and security services, and 40% to education.
Respondents with disabilities are more likely to write to health-related authorities and the emergency services than the general dataset, and less likely to write to transport and education. Respondents with disabilities make up 9% of requests to education authorities and 26% for health authorities.
Retired respondents are more likely to write to environment-related and local authorities, and less likely to write to central government and education. Retired respondents make up 7% of requests to education authorities to 33% for environment-related authorities .
Reversing the lens to look at one type of authority, respondents writing to education authorities are more likely than the general dataset to be female (but still majority male) and more likely to be part of a BAME group (but still majority white). They are more likely to be below the age of 24 and less likely to be above 55 than the general dataset and (related to that) more likely to be in education and less likely to be retired.
46% of respondents said they were writing on behalf of ‘all people in the community’. This group was more likely to be retired, less likely to be part of BAME group, but more likely to be part of a community group (but not a political group alone).
20% said they were writing on behalf of themselves/family as well as similar people.
14% said they were writing on behalf of all people — this group was slightly more likely to be earning less than 12,500, have excellent internet access, and more likely to be involved in political activity (less likely to be part of a community group), to have made FOI requests before, and to make lots of FOI requests.
13% said they were writing on behalf of themselves or family. This group has a spread on age, but is more likely to be older than 75 (and less likely to be 45-54) than the general dataset. 46% are still university educated, but this is less than the general dataset and this group is more likely to be have secondary or technical college qualifications, and slightly likely to be part of a BAME group than the general dataset (while still majority not BAME). This group is more likely to not be involved in groups or to previously have made requests.
Previous FOI use
The profile of a user who had never made a request before using the site is in many respects similar to other users. This group contains slightly more 25-34 year olds and those in full time education. They are more likely to be making requests where the information is mostly relevant for themselves/family or people similar and more likely to not be involved in community or political groups.
While this survey has found some interesting things about our users, it’s currently overly-long and has a much lower response rate than some of our comparable surveys. We’re looking at the best way of modernising the questions and survey platform to replace this survey, while maintaining continuity with some of the trends identified above.
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