Making things right on the Isle of Wight

FixMyStreet Pro has crossed the Solent, with Isle of Wight the latest council to install it as their official report-making interface.

Street issues on England’s largest island are handled by the company Island Roads, who keep things in order for residents and tourist alike, with responsibility for highways maintenance; road, pavement and cycleway improvements; street lights, street cleansing, winter gritting, bridges, drainage, street furniture and car parks.

As with all FixMyStreet Pro integrations, islanders can take their pick between making reports through the Island Roads website or on FixMyStreet.com; either way the issue will display on both sites, and drop directly into the case management system, Confirm.

What was different about this installation?

Island Roads requested a feature that we hadn’t previously developed for any of our other council clients, but which we suspect that some may be interested in now they know it’s available.

When a report is submitted, it drops into a special triage area where operatives can analyse it in more detail, ensure that it is categorised correctly, and check that it contains all the relevant information that the inspectors need in order to locate the fault and fix it.

Island Roads have also made use of another new piece of functionality: emergency categories.

If a user indicates the report might require immediate attention — say, in the case of a fallen tree on the road or a hazardous pothole —  the form submission is disabled.

Instead, the user will see a message, telling them to call Island Roads directly:

Form changes if the user selects that the problem is urgent

The aim is that this simple safeguard will have a hand in preventing accidents.

Alex Brown, Systems Technician at Island Roads, said: “The focus of this development has been to enable the public to report their highway related issues to us easily, with the necessary information for us to respond appropriately and deal with the issues effectively.  The project team at mySociety were excellent to work with and developed a solution which met our specific requirements.”

Image: Mypix [CC BY-SA 4.0]

Leave a Reply

Your email address will not be published. Required fields are marked *