So the last time we blogged about Collideoscope—our cycling collision and near miss reporting service, based on the FixMyStreet Platform—we’d just begun an exciting new phase of exploratory work, looking into how well the site currently meets user needs around collision prevention, and whether it could do more, for instance, in helping cyclists campaign for better safety measures, or helping police collect collision reports more efficiently.
Since then, we’ve conducted a series of interviews, both with cyclists and campaign groups in the Merseyside area, as well as road safety data specialists from further afield, and also West Midlands Police, whose approach to cycle safety has garnered much praise over the last few years.
One-on-one interviews are a part of the user centred design toolkit that we use a lot at mySociety, when we’re early on in a project, and just want to map out the process or problems people face, without jumping to conclusions over how they could be solved right now.
In this case, we used the interviews to improve our understanding of five main areas:
- The physical process of reporting a collision, or a near miss, to the police.
- What incentives / disincentives cyclists have faced when reporting.
- How police forces currently deal with collision reports, and near miss reports.
- What role video recordings can play in reports / prosecutions, and what legal considerations need to be made, to prevent video damaging the case.
- What data cycle safety campaigners currently use, and what new data they feel could improve their case when arguing for better cycling provision.
The experiences, anecdotes, and connections we collect from interviews like these help us shape our thinking about how to build or improve our products, as well as highlighting particular avenues that need more research, or that we can start prototyping right away.
Take video camera footage, for instance. A number of Collideoscope users have asked that we allow them to upload clips from their helmet- or handlebar-mounted cameras, along with their reports.
But, on the other hand, we’d also heard a lot about how police forces were wary of collecting video footage, and especially worried about online videos damaging the chances of successful prosecutions in court.
Our recent interviews showed us the line isn’t quite so clear – savvy police forces realise video evidence is hard to argue with in court, and they want people to submit videos as often as possible. In reality, if a claim reaches court, it’s not the presence of videos online that poses a problem, but the finger-pointing or speculation that often accompanies online footage in the comments section below the video, or in social media posts. This was fascinating to hear, and immediately gave us ideas as to the changes we might need to make, to protect the integrity of video evidence, if we allowed cyclists to upload clips to Collideoscope.
It was also interesting speaking to campaigners about how the data collected by Collideoscope could help them raise the profile of cycle safety in their local areas, or on a national scale – especially data about near misses, something not covered by the UK’s official STATS19 dataset. We’re going to investigate how we could bring some of our boundary-related reporting expertise from MapIt and FixMyStreet onto Collideoscope, to help policy makers compare safety efforts in different areas, and help campaigners and councillors raise concerns over dangerous hotspots.
Later this month, we’ll begin prototyping how some of the things we‘ve learned could work their way into Collideoscope. We’re also particularly keen to investigate the technical feasibility of integrating directly into police incident reporting products, such as the Egress-powered Operation Snap used by police forces in Wales and soon, hopefully, other forces in the UK.
As before though, our research is by no means complete, so if you have expertise in this field, and would like to be consulted or participate in the project, we’d love to hear from you.