How do researchers accumulate knowledge about civic technology? So far, many of our most active discussions still happen at conferences and in the informal writing of blog posts. Individual organizations (like mySociety) are investing more heavily in the production of academic-quality research, so we can all see more clearly what happens when we try to use technology to bring people and governments together. But is this work yet diffusing into academic use?
I wrote about this question while researching the context of mySociety’s current work on US city-led civic tech. Although the term “e-government” seems to have been largely bypassed in current civic technology practice, it’s useful to see that “e-government” is still a very important concept. For those of us trying to see how governments approach the use of technology in connecting to citizens, research on e-government provides a useful perspective. At the same time, however, the perspectives of e-government and civic technology also diverge — and that too is important to note.
Why Civic Technologists Should Still Care About E-Gov
As a recovering academic, I spend more time than I should going down rabbit holes: reading articles which cite interesting studies, which I then go find and read, and then they cite interesting papers, and pretty soon way too much time has gone by. I’m currently researching the role of civic technology projects enacted by U.S cities for mySociety, so I’ve been actively looking for those civic tech rabbit holes.
There’s just one hitch: civic technology barely exists in the academic context. E-government, on the other hand, continues to have an active research program.
Searching “e-government” in Google Scholar returns 169,000 cited works—10,600 published since 2015 alone. Searching “civic technology,” meanwhile, nets a total of 185. (And one of the top results references technology in the Honda Civic.)
Read more at Civicist.