FixMyStreet has been around for nearly nine years, letting people report things and optionally include a photo; the upshot of which is we currently have a 143GB collection of photographs of potholes, graffiti, dog poo, and much more. 🙂
For almost all that time, attaching a photo has been through HTML’s standard file input form; it works, but that’s about all you can say for it – it’s quite ugly and unfriendly.
We have always wanted to improve this situation – we have a ticket in our ticketing system, Display thumbnail of photo before submitting it, that says it dates from 2012, and it was probably in our previous system even before that – but it never quite made it above other priorities, or when it was looked at, browser support just made it too tricky to consider.
Here’s a short animation of FixMyStreet’s new photo upload, which also allows you to upload multiple photos:
For the user, the only difference from the current interface is that the photo field has been moved higher up the form, so that photos can be uploading while you are filling out the rest of the form.
Personally, I think this benefit is the largest one, above the ability to add multiple photos at once, or the preview function. Some of our users are on slow connections – looking at the logs I see some uploads taking nearly a minute – so being able to put that process into the background hopefully speeds up the submission and makes the whole thing much nicer to use.
When creating a new report, it can sometimes happen that you fill in the form, include a photo, and submit, only for the server to reject your report for some reason not caught client-side. When that happens, the form needs to be shown again, with everything the user has already entered prefilled.
There are various reasons why this might happen; perhaps your browser doesn’t support the HTML5 required attribute (thanks Safari, though actually we do work around that); perhaps you’ve provided an incorrect password.
However, browsers don’t remember file inputs, and as we’ve seen, photo upload can take some time. From FixMyStreet’s beginnings, we recognised that re-uploading is a pain, so we’ve always had a mechanism whereby an uploaded photo would be stored server side, even if the form had errors, and only an ID for the photo was passed back to the browser so that the user could hopefully resubmit much more quickly.
This also helped with reports coming in from external sources like mobile phone apps or Flickr, which might come with a photo already attached but still need other information, such as location.
Of course there were edge cases and things to tidy up along the way, but if the form hadn’t taken into account the user experience of error edge cases from the start, or worse, had assumed all client checks were enough, then nine years down the line my job would have been a lot harder.
Anyway, long story short, adding photos to your FixMyStreet reports is now a smoother process, and you should try it out.