When we built FixMyStreet in 2006, our primary focus was to create a tool for citizens. We wanted to make it easy, quick, and effective to report street problems, even if the user had no prior knowledge of where their reports should go. And while the tool obviously had to work for the councils who were receiving reports, it never crossed our minds to research, or try to key into, prevailing council strategies.
But over the last few years, and to the benefit of both sides, council strategy has become strongly aligned with several of the qualities that FixMyStreet was founded on. The development of our specialised software, FixMyStreet for Councils, cemented that further, based, as it is, on consultation with local authorities.
If your current strategy focuses on any or all of the following points, then FixMyStreet is extremely well-positioned to help you.
UK local authorities are fully aware of the channel shift theory by now: put reporting online, make it self-service, and see efficiency rise while costs fall.
It sounds simple, but it hinges on one important factor – you have to get the reporting interface right. Otherwise, all those hassle-free online transactions turn into irate residents on the phone, seeking help.
On first impressions, many assume that FixMyStreet is just a public platform for grumbling – so it can be quite a surprise to discover that it often has the opposite effect. By allowing everyone to see what the problems are in their own community, it provides a platform for engagement, debate – and, sometimes, solutions.
FixMyStreet is a superb tool for councils who are looking for ways to encourage residents to take a stake in their own communities.
Any council web team worth its salt will be anxious to maximise usability across the website. FixMyStreet was designed with the user at its heart: from minimising the number of clicks it takes to make a report, to making sure that every step is as easy and comprehensible as possible.
Modern society is demanding transparency across a vast array of organisations, not least government. By putting a record of every report online, FixMyStreet helps you fulfil those demands. And there are side benefits, too.
First, FixMyStreet brings previously ‘hidden’ work into the open, allowing your residents to understand the degree and quantity of work you do on their behalf.
And second, having reports online allows citizens to see at a glance whether their problem has already been reported, thus cutting down on duplicates – and saving you time.
FixMyStreet is efficient when used on a desktop; it also works very easily on mobile devices, meaning that your residents help you crowd-source information. You’re effectively multiplying your inspection capabilities by a factor of hundreds, and your residents become your ‘eyes and ears on the ground’, as one of our client councils has said.
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Image credit: Dennis Skley (cc)
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