FixMyStreet.com has always tried to make it as simple as possible to report a street problem. When we built FixMyStreet for Councils, we wanted to simplify things for local authority employees too.
So, as well as offering the option to integrate with council back-end systems, we also put together this nifty dashboard (right – click to see full-size). It’s one of several extra features councils get when they purchase the FixMyStreet for Councils package.
What do councils need?
- At-a-glance statistics, for all kinds of reporting. Perhaps the local newspaper have asked how many potholes have been fixed this year, or internal staff need a report on which types of problem are most rapidly fixed.
The top half of the dashboard allows for this sort of analysis. The drop-down category list means you can filter the view to show one category of problem – say, fly tipping – or all of them. Results are shown across a variety of timeframes.
FixMyStreet for Councils allows councils to designate their own progress statuses, beyond our standard ‘fixed’ and ‘open’. So, in this case, the statuses include ‘in progress’, ‘planned’, ‘investigating’, etc. Each of these is shown separately.
- A realistic picture of how long it takes to deal with issues. The ‘average time to council marking as fixed’ is a great measure of just how much time it is taking to get reports resolved.
Perhaps just as important, though, is the ‘average time to first council state change’ – that could just mean the report has been acknowledged, or that its status has changed to ‘under investigation’ – but these are still valuable mileposts for keeping residents informed of progress.
- Quick access to problems, as they’re reported. At the foot of the dashboard, there are links to all problems reported within the council boundaries.
There’s an option to filter them by any of the statuses, as above.
- Access for multiple people, in different locations. The dashboard is web-based, so it can be accessed by any employee with internet access – or several at once.
- But at the same time, complete security. It’s password-protected, so it’s only accessible to those who have been granted access.
- A responsive provider. mySociety believe that the launch of new software is only the beginning of the story.
When people start using new products, they often do so in surprising ways. They often ask for features that would never have occurred to us, and indeed might never have previously occurred to them.
We will remain in active development, of the dashboard, and of FixMyStreet for Councils as a whole. We’ll be soliciting feedback, and listening to it very carefully.
The FixMyStreet for Councils dashboard is only available to councils as part of our FixMyStreet for Councils package – find out more here.