This means that you can go to www.fixmystreet.com and start typing your postcode straight away. There’s no extra click to put your cursor in the input box.
Does it matter? On any single visit, if we didn’t do this, then probably this happens: you simply click in the box, and start typing, and do not even think about it. No problem! But sometimes you don’t notice that the cursor is not in the text box, and you start typing, and those letters do not appear. You look up, and you are a tiny bit annoyed; you click in the box and type it in again. That’s all.
But remember we’ve had well over one hundred thousand different users access FixMyStreet since it went live. On a site that gets that busy, even if we annoyed only 1% of those users on the homepage, it adds up to a lot of frowning. A user who is annoyed on the homepage is more likely to give up — and remember that the homepage often is not the first page they came to, so some users will already be getting tired of unnecessary clicking. This is why we do believe it is worth getting things like this right, and that it does matter.
In fact, in this case there are no other input boxes on the homepage: all the other interaction is by clicking on a link. This means that everything that page offers is just one click away (and yes, the way browsers handle forms means you can press Enter instead of clicking “GO” when you’ve finished typing, but we count that as one click).
This is a very small detail, and almost nobody would notice it if we did not point it out. But actually, that is one of the reasons we’re posting these design tips: good design, especially usability design, usually means you don’t notice when an interface is doing the right thing.