FixMyStreet – another big number

CAT 320D L Excavator Diecast Diorama: Demolition site by PMC 1stPix

Just a week after WhatDoTheyKnow’s big, round number, FixMyStreet also passed a significant milestone.

200,000 reports have been sent through FixMyStreet since its launch in February 2007. It currently sends an average of 250+ messages about potholes, broken streetlights, and other problems to local authorities each day. So far this month, we’ve processed just over 5,000 reports.

Those reports are the work of over 87,000 people, 52% of whom had never before reported an issue to the council. That statistic is important to us: we aim to make it easy to access civic rights, especially for people doing so for the first time. is a site with a simple premise, and it hasn’t changed greatly since 2007 – though it is currently undergoing a facelift, bringing it more in line with today’s design expectations. Last year we introduced user accounts and zoomable maps, along with a few tweaks here and there.

Like other mySociety projects, FixMyStreet is, of course, built on open code, so that it can be replicated by anyone with a little technical knowledge. The FixMyStreet interface is already up and running in Norway, and soon, the Philippines will see trials of their own version – proving that the model can work in very different infrastructures. Meanwhile, the basic FixMyStreet concept has been replicated in Brazil, New Zealand, and South Korea. Here in the UK, some councils have bought FixMyStreet to embed into their own websites.

FixMyStreet sends reports to the council, and also publishes them online – so each report is read by many people. This simple system helps them find out more about their local community, and what the council are doing to get things fixed.

Uneven paving stones and malfunctioning pelican crossings may not be the stuff of high drama, but against expectations, FixMyStreet does make for fascinating reading sometimes. Take a look at this page if you’d like to see some of the more unusual reports. And if you’d like some insight into some of the issues our developers deal with, you might like to read Matthew Somerville’s solution to the dog poo problem. It’s all glamour at the cutting edge of FixMyStreet.