The Pearl in the Oyster

Describe your idea:

Inform oystercard users when they might be entitled to a refund. Any journey taking 15 mins longer than the average for that route could be easily detected. Make the refund process simpler. Alert users when they have been charged the maximum cash fare, ie when they forget to touch in or out, and make it easy for them to challenge the penalty payment.

What problem does it solve?:

The pre-pay system is heavily weighted in favour of the transport companies, not the passengers. All the data is there, but hard to get at and hard to analyse.

Type of idea: A brand new project

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