To: Anyone thinking of running any reasonably developed country, any time soon.
The most scary thing about the Internet for your government is not pedophiles, terrorists or viruses, whatever you may have read in the papers. It is the danger of your administration being silently obsoleted by the lightening pace at which the Internet changes expectations. I’m not going to give examples of this change, others can do this far better than I. But you don’t need experts’ advice to tell which way the wind blows – if you can’t find any examples of changing expectations in your own life, driven by the internet, I can’t help you anyway: please point me to your successor.
This is a list of the top 5 major things any government of any developed nation should be doing in relation to the Internet, as I see it at the start of 2009. They are not in any order, and do not lack ambition – they are for the Next Government, after all.
Hire yourself some staff who know what the Internet really means for government, and fund a university to start training more who really understand both worlds: you’re going to need them. There just aren’t enough employed in any government anywhere yet to save you from being hopelessly outstripped by external progress. The citizen discontent resulting from massive shifts in expectation could wash your entire government away without you ever having anyone skilled enough to tell you why everyone was so pissed off. Your chances of truly reinventing what your government is are basically zero without such staff.
Free your data, especially maps and other geographic information, plus the non-personal data that drives the police, health and social services, for starters. Introduce a ‘presumption of innovation’ – if someone has asked for something costly to free up, give them what they want: it’s probably a sign that they understand the value of your data when you don’t.
Give external parties the right to interface electronically with any government or mainly public system unless it can be shown to create substantial, irrevocable harm. Champion the right fiercely and punish unjustified refusals with fines. Your starting list of projects should include patient-owned health records, council fault reporting services and train ticket sales databases. All are currently unacceptably closed to innovation from the outside, and obscurity allows dubious practices of all kinds to thrive.
Commission the world’s first system capable of large scale deliberation, and hold a couple of nation wide sessions on policy areas that you genuinely haven’t made your minds up on yet. When it is over, mail people who participated with a short, clear list of things you’ve done that you wouldn’t have done without them. Once you’ve made it work well, legislate it into the fabric of your democracy, like elections and referendums.
When people use your electronic systems to do anything, renew a fishing license, register a pregnancy, apply for planning permission, given them the option to collaborate with other people going through or affected by the same process. They will feel less alone, and will help your services to reform from the bottom up.
mySociety wants to see all these things happen. Get in touch if you are interested.