FixMyStreet
Location-based online reporting
If your organisation relies on location-based reporting, our award-winning web and mobile FixMyStreet software will transform your operations. Based on our popular street-fault-reporting website, FixMyStreet discourages duplicate reports, helps you move contact online, and when integrated with your back-office systems, aids automation of the reporting and feedback process.
FixMyStreet suits the needs of all kinds of organisations, including local authorities, housing associations, water companies, hospitals, and estates. We can also add bespoke features.
FixMyStreet is a cloud-based product that fits seamlessly into your website, with customised text and reporting categories to reflect your needs.
Photo by Ralph Aichinger (CC)
Features Location reports made easy
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So easy to use
We worked hard to make FixMyStreet simple – for your users, and for you.
Thanks to our highly-usable interface, issues can be reported with just a few clicks – yet the reports contain all the information you need.
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Improve the information you receive
No more guesswork! Highly accurate geolocation data is built into the reporting process, sending you detailed lat/long and postcode information along with every report.
Users may also add photos, giving strong visual back-up information.
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Mobile or desktop reporting
FixMyStreet works on mobile devices, or on desktops.
But for the ultimate in reporting on-the-go, we can build specialised mobile-optimised sites.
Or opt for apps - across iPhone and Android, and adhering to your own design templates.
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Reduce duplicate reports
If duplicate reports are a problem in your organisation, FixMyStreet has the solution.
Every reported issue is displayed online, on a clear and intuitive map interface, allowing your users to see which issues have already been reported – and saving you a lot of time.
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Powerful reporting tools
Every FixMyStreet installation comes with a back-end reporting dashboard, enabling you to track issues at a glance.
Easily-accessible and meaningful statistics give you all the figures for reporting back to your stakeholders.
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Back-office integration
If you need to ensure two-way communication with your users, it makes sense to integrate FixMyStreet with your existing CRM.
It saves re-keying time, and allows for two-way automatic updates between your website and users.
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Reliable technical support
We don’t just stop at installation – technical support is included as standard.
You’ll have direct access to our development team, who work to clearly-defined response times to fix any problems that might arise.
Case Studies:
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London Borough of Barnet
Barnet Borough Council have been running FixMyStreet on their website since January 2010, enabling quick and effective reporting of all sorts of issues from overgrown hedgerows to potholes, flytipping and uncollected bins.
The council says that the software has helped turn complainers into active citizens, and improved the way they approach customer service. To learn more, read our in-depth case study detailing Barnet's experience.
UK local authorities were quick to see the benefits of using FixMyStreet to handle their reporting issues - but we're not just for councils. How can we fill your reporting needs?