Features Request-tracking software that makes street reporting easy - for you and your residents
A seamless citizen-to-government user experience
We brand FixMyStreet for Councils with your website’s own templates, fonts and logos, so that it integrates imperceptibly with the rest of your site.
Select your own service request categories, and route each to the appropriate contact or department.
Also dictate your own choice of statuses, from ‘under investigation’ to ‘in progress’ – whatever best suits your processes.
Adapted to your systems
FixMyStreet for Councils doesn’t add to your staff’s workload – it reduces it. Optional full integration with common CRM systems, including Microsoft, Oracle, and Lagan, ensures that manual data entry is eliminated.
The public display of reported problems drastically cuts down on duplicate reports.
Need to report on service levels or problem-fixing rate? Back-end dashboard analytics give you all the facts and figures at a glance. Read more about our integration process here, or ask us how we work with your CRM.
Your citizens want to make street fault reports when and where they see them. Add in our mobile option, and you can offer them a fully branded app, and/or mobile-optimised web pages.
This optional add-on provides functional, mobile-specific navigation, precise geolocation of problems, and a secure but simple log-in process.
Our mobile-optimised services work across all common handset operating systems including iPhone and Android – and we can also manage app distribution via the major markets. See our national app here (Apple) and here (Android).
Maps are at the heart of FixMyStreet for Councils – not just as a striking element in the page design, but as a tool that has been carefully optimised for both residents and council staff.
When a user pinpoints a problem on the map using our simple one-click technology, it generates data that we include in the details sent to you, the council. These include the latitude and longitude of the problem, as well as the nearest street and postcode.
FixMyStreet for Councils works on open land, parks or beaches, as well as in residential or urban areas.
We pride ourselves on making tools that are supremely user-friendly. But everyone needs a little guidance when using a new system, which is why we include training for your staff as part of the FixMyStreet for Councils package.
Additionally, our friendly development team provides ongoing upgrades, support and maintenance – as standard.
No local installation or maintenance headaches for your IT team to worry about – FixMyStreet for Councils is hosted in the cloud, and works straight out the box.
We do customisation, branding, support and maintenance, so your busy IT people need not lift a finger. They’ll thank you for that.
Supporting your digital shift
Shifting problem-reporting online creates a customer self-service experience that cuts your costs, and is highly satisfactory for your users.
The digital shift is much talked-about, but must be approached with caution – or you run the risk of spending big, only to end up with a tool your residents won’t use.
mySociety have over a decade of experience in helping local government make the right decisions about their online offerings: we’ll ensure your take-up level is high, and your savings are quantifiable.
Empowering your residents
Forward-thinking local authorities understand the need to communicate transparently and openly with the local community. By implementing FixMyStreet for Councils, you are bringing interactions with your residents into the public arena.
At a glance, they can see what has been fixed, and what has or has not yet been reported. You’ll answer the increasing demand from citizens to have an active stake in their own communities – empower your residents now.