Ever got a problem fixed by reporting it on FixMyStreet? Written to your representative via WriteToThem? Here’s an opportunity to pay the favour forward to someone stranded on a wet Wednesday by the non-arrival of the number seven bus.
We’ve reached the point in FixMyTransport development where we can start asking for your help. We need to fill in the information we’ll use to report people’s transport problems to the companies that run bus and train routes. If you have five minutes to spare, please spend them adding a contact email address or two for your local bus companies to this spreadsheet:
…then you can bask in the glory of a karmic balance restored*.
* Will also work if you accidentally ran over a kitten on your way to work this morning.
FixMyTransport is the most challenging project mySociety has ever tried to build. It’s so ambitious that we’re taking the unusual move of breaking off part of the problem and stress-testing it in the form of the new mini-site Brief Encounters, which has gone live today. It was built by Louise Crow, or Crowbot, as we know her, with design support from Dave Whiteland.
Brief Encounters is not, as the name might suggest, mySociety’s long awaited attempt at a dating site. Instead it’s a place where people can share whimsical stories about unusual things that happened them them, or other people, on public transport. We hope you’ll have a go, read some examples and then contribute your own.
You might be thinking that a whimsical story site doesn’t sound very mySocietyish – and you’d be right. Brief Encounters is actually a technology test-bed to help us crack a new design and data problem: how do you make it as easy as possible for users to pinpoint a specific bus stop, or train route, or a ferry port, as easily as possible? There are over 300,000 such beasties, and nobody has ever really tried to build an interface that makes it easy to find each one quickly and reliably.
So, what we want from you, dear readers, is three fold. We want:
- Stories – the more hilarious or sob-inducing the better
- Feedback on the user experience – how can we make finding a route or node easier?
- Feedback on any data problems you find, ie “My bus stop is missing” – we’re going to have to patch our data with your help, there’s just no other way
For those of you tech minded, the project is built in Ruby and uses the NaPTAN dataset of stations, bus stops and ferry terminals, the National Public Transport Gazetteer database of towns and settlements in the UK, and the National Public Transport Data Repository of sample public transport journeys, from 2008. The first two datasets are free of charge, and the third one mySociety pays for.
Lastly, kudos must go to the hyper-imaginative Nicky Getgood who suggested we collect stories on FixMyTransport, as well as problem reports.
I must admit that I’m pretty happy to announce mySociety’s plans to build our first major new non-comercial website since WhatDoTheyKnow.com launched in 2008. Late in 2010 we plan to launch FixMyTransport , a site focussed on connecting and empowering people who share transport problems of different kinds. The fantabulous Louise Crow will be lead developer.
Crucially, we at mySociety are under no illusions that it is an order of magnitude more difficult to get a new ticket machine in your station than it is to get your local council to fill a pothole (FixMyStreet surveys report 2371 problems fixed in the last month alone). The difficulty of achieving even minor changes to transport services and infrastructure is why we are simultaneously announcing our plan to build FixMyTransport on top of a major new back end system called Project Fosbury.
Project Fosbury is about helping people get over difficult obstacles. It is a modular platform for breaking down a complicated civic task into pieces which can then be allocated to one or more people. So someone asking their council to change the timing on some traffic lights might be allocated the tasks of:
- Writing to their councillors
- Obtaining local policy on traffic light timings from the council
- Getting people to join a mini-campaign group
- Videoing the problem
- Sending a letter to a local newspaper
Each task will ultimately be carried out entirely within a joined up infrastructure, each module being built to mySociety’s habitually stringent rule that “it must be easy and satisfying to someone who’s never engaged politically before”. We will work to create incentive structures, peer pressure, and hopefully a sense of fun. There will be a single public home page for each mini campaign, showing recent activities on the site, as well as integrating with external social media. We hope to repeat the FixMyStreet phenomena where some ‘insoluble’ problems suddenly become soluble once they’re in the public domain.
Now for the credit where it is due. mySociety’s sysadmin Keith Garrett suggested FixMyTransport back in January 2008.
The actual mechanics of breaking the problem into pieces (the idea that became Project Fosbury) came from a wide discussion at our retreat, with excellent suggestions coming particularly from Richard Pope. But the more general idea that the Internet hasn’t yet produced a really good system for bringing people together to solve everyday problems (as opposed to chat, or win the US presidency) came from numerous Call for Proposals submissions, including ones from Mark W, Rob Shorrock, Peter Silverman, Mahmood Choudhury and more.
mySociety will be building this site using money donated by people like you, profits from commercial projects, and any specific funding we can raise around it. If you know of anyone or any organisation that you think might like to support FixMyTransport or Project Fosbury, please do get in touch.