Image by John Blackbourn, used under the Creative Commons licence, with thanks

In the nine days our Fix Before the Freeze campaign has been running, there’s been a 47% increase in reports on FixMyStreet.com. Thank you to everyone who has spread the word or remembered to use the site to get something fixed.

As you may remember, the campaign encourages you to report problems such as broken streetlights or potholes before winter comes. It’s great to see this start to happen, and we hope you’ll experience the benefits once the cold weather takes grip. Hey, you might even find that the warm glow of community spirit cuts a few quid from your fuel bills…

Meanwhile, we’re sure there are still plenty of pavements, roads and amenities that could do with a patch-up before winter. So if there’s a gap on a notice board near you, don’t forget our print-outs and resources here. How about printing out a few and leaving them in your local library, cafe, or community centre?

You may already be aware of our website FixMyStreet.com, which helps you report common street problems – such as potholes and uneven pavements – to the relevant local council. This year, we thought we’d give people a gentle nudge before winter comes.

Many of the 1,000  issues which the site deals with every week are of the sort which are far better seen to before the big freeze. Potholes only worsen with the frost, and no-one wants a dodgy streetlight once the long dark nights are here.

How to join Fix Before the Freeze

• Check for problems Will your walk home from work tonight be in the dark? Look out for areas that could be better lit or paths that might cause people to stumble in the dark.

• Report it If you see something that is better fixed before the freeze, now’s the time to let your council know. It only take a minute at FixMyStreet.com.

• Spread the word We’ve created the image above as a website icon, flier, and poster. Follow the links at the foot of this post to download them, or use the code if you’d prefer to link back. Why not put one on your blog, hand them out at work, or stick one in your window? Please spread the word among friends and family too.

• Spread the word further We’d be grateful for mentions on your preferred social media hang-out (you can use the #FB4TF hashtag).

• Keep in touch You can ‘like’ us on Facebook here, or follow us on Twitter here.

Let’s get our local communities as safe as they can be, before the cold weather hits.

Downloads

Click on each thumbnail to be taken to the actual-size resource, then right click or ctrl+click to save a copy to your hard drive.

A4 sheet of fliers to print out:

Poster to print out:

Badge for your blog or website (165×165 pixels):

(If you’d like a larger image, feel free to save the one at the top of this post).

HTML for inserting the badge onto your site without downloading – just copy and paste the below into your HTML editor:

<a href=”http://www.mysociety.org/?p=4790″ title=”Find out more about Fix Before the Freeze from FixMyStreet.com”><Img alt=”Fix Before the Freeze – report those dangerous potholes and  broken streetlights before winter hits” src=”http://www.mysociety.org/wp/wp-content/uploads/2011/11/fixbeforethefreezebadge165.gif”></a>

Delayed trains by Glenn Scott, used under the Creative Commons licence, with thanks.

It’s been a while since we updated you on the progress of our next major project, FixMyTransport, but we’re still working hard behind the scenes. As you may recall, FixMyTransport will deal with public transport problems – delayed trains, vandalised stations, overcrowded buses, you name it. It’ll put problems in the public arena, while also reporting them directly to the relevant transport operator. Read more about the project here.

We will shortly be arriving at our final destination

Things are going to get exciting very soon. As launch date approaches, we’ll be starting a closed beta (mid July), rapidly followed by a full open public beta launch (end of July). During the closed beta we want to get as much feedback as possible from future users of the site, as well as pressure groups, transport operators, and anyone else who has anything valuable to contribute.

If you would like to be invited to beta test, and weren’t one of our alpha testers, please email us on team@fixmytransport.com. Alpha testers will, of course, be invited to test again.

Mind the (data) gaps

We got extremely useful feedback from our alpha testers, and a wealth of crowdsourced data from our community. Thanks to their efforts we now have contact details for the operators of about 50% of the routes in the UK. However, this leaves a lot of operators where we don’t know how to get in touch.

We really need your help to get them! If you can spare a few minutes, visit our spreadsheet and see if you can fill in any of the missing details.

The more contact details we can get hold of, the better experience FixMyTransport will offer to our users. As well as publishing passengers’ reports on the site, FixMyTransport sends them directly to the operators too, helping to get the issue fixed.

So, we especially need the email addresses for operators’ customer services departments. Finding these may be as simple as visiting the operators’ websites, or it may require a bit of sleuth-work on your part.  If advanced Googling gets you nowhere, we’ve found that simply phoning head office can get results.

Incidentally, the main operators are near the top of the sheet – those are the ones that will benefit the most users, although obviously the nearer completion we get, the better.

You’ll notice that the spreadsheet now includes a non-obligatory column for your name: this is to offer a small incentive. If you want to, tag your entries and at the end we’ll be offering goodies to the top contributors. Depending on your preference, this might be one of our highly sought-after mySociety hooded tops (they’re snuggly!), or a chance to become more involved in the project.

Those who helped in the first iteration, please note that although this sheet looks different, your details have been retained and indeed have been extremely useful as we build the site. Also -  if  you have already been a major contributor during our previous rounds of testing and data collecting, please holler so that we can give you proper credit.

Hold tight, please

Not long now… we hope you’re as excited as we are.

Photo from the Library of Congress

It is a cliché for any manager to say that they are proud of their team, and mildly nausea-inducing to listen to anyone who goes on about it too long. However, the purpose of this post is to argue that the world would benefit from a new kind of post-graduate Masters programme – something that is hard to do without  describing the virtues of the type of people who should come out of it. So please bear with me, and keep a sick bag to one hand.

mySociety’s core development team is very, very good. But they’re not just good at turning out code. Louise Crow, for example, has a keen eye for things that will and won’t make a difference in the offline world, as well as the skills to build virtually whatever she can think of. And the exact same thing is true of the whole coding team:  Duncan, Matthew, Edmund and Dave in the current team, plus Francis, Chris and Angie before them.

mySociety didn’t give these people their raw talent, nor the passion to be involved with projects that make a difference.   What it has given them, though, is the chance to spend a lot of time talking to each other, learning from their triumphs and their mistakes, and listening to users. This space and peer-contact made them into some of the world’s few genuine experts in the business of conceptualising and then delivering digital projects that deliver new kinds of civic and democratic benefits.

So, why am I sitting here unashamedly blowing my colleagues trumpets like this? (I don’t have these skills, after all!) Well, in order to point out that there are quite simply far too few people like this out there.

Too few experts

“Too few for what?” you may well ask. Too few for any country that wants to be a really great place to live in the 21st century, is my answer.

There is barely a not-for-profit, social enterprise or government body I can think of that wouldn’t benefit from a Duncan Parkes or a Matthew Somerville on the payroll, so long as they had the intelligence and self-discipline not to park them in the server room. Why? Because just one person with the skills, motivation and time spent learning can materially increase the amount of time that technology makes a positive contribution to almost any public or not-for-profit organisation.

What they can do for an organistion

Such people can tell the management which waves of technology are hype, and which bring real value, because they care more about results than this week’s craze, or a flashy presentation. They can build small or medium sized solutions to an organisation’s problems with their bare hands, because they’re software engineers. They can contract for larger IT solutions without getting ripped off or sold snake oil. And they can tell the top management of organisations how those organisations look to a digital native population, because they come from that world themselves.

And why they don’t

Except such experts can’t do any of these things for not-for-profit or public institutions: they can’t help because they’re not currently being employed by such bodies. There are two reasons why not, reasons which just may remind you of a chicken and an egg.

First, such institutions don’t hire this kind of expert because they don’t know what they are missing – they’re completely outside of the known frame of reference. Before you get too snarky about dumb, insular institutions, can you honestly say you would try to phone a plumber if you had never heard that they existed? Or would you just treat the water pouring through the ceiling as normal?

Second, these institutions don’t hire such experts because there just aren’t enough on the market: mySociety is basically the main fostering ground in UK for new ones, and we greedily keep hold of as many of our people as possible. Hands off my Dave!

Which leads me to the proposal, a proposal to create more such experts for public and non-profit institutions, and to make me feel less guilty about mySociety hoarding the talent that does exist.

Describing the Masters in Public Technology

The proposal is this: there should be a new Masters level course at at least one university which would take people with the raw skill and the motivation and puts them on a path to becoming experts in the impactful use of digital technologies for social purposes. Here’s how I think it might work.

In the first instance, the course would only be for people who could already code well (if all went well, we could develop a sister course for non-coders later on). Over the course of a single year it would teach its students a widely varied curriculum, covering the structure and activities of government, campaigns, NGOs and companies. It would involve dissecting more and less impactful digital services and campaigns, like biology students dissect frogs, looking for strengths and weaknesses. It would involve teaching the basics of social science methodologies, such as how to look for statistical significance, and good practice in privacy management. It would encourage good practice in User Experience design, and challenge people to think about how serious problems could be solved playfully. It would involve an entire module on explaining the dos and don’t of digital technology to less-literate decision makers. And most important, it would end with a ‘thesis’ that would entail  the construction of some meaningful tool, either alone or in collaboration with other students and external organisations.

I would hope we could get great guest lecturers on a wide range of topics. My fantasy starter for 10 would include names as varied in their disciplines as Phil Gyford, David Halpern, Martha Lane Fox, Ben Goldacre, Roz Lemieux, William Perrin, Jane McGonigal, Denise Wilton, Ethan Zuckerman, as well as lots of people from in and around mySociety itself.

What would it take?

I don’t know the first thing about how universities go about creating new courses, so having someone who knew about that step up as a volunteer would be a brilliant start!

Next, it would presumably take some money to make it worth the university’s time. I would like to think that there might be some big IT company that would see the good will to be gleaned from educating a new generation of socially minded, organisation-reforming technologists.

Third, we’d actually need a university with a strong community of programmers attached, willing and ready to do something different. It wouldn’t have to be in the UK, either, necessarily.

Then it would need a curriculum, and teaching, which I would hope mySociety could lead on, but which would doubtless best be created and taught in conjunction with real academics. We’d need some money to cover our time doing this, too.

And finally it would need some students. But my hunch is that if we do this right, the problem will probably be fending people off with sticks.

What next?

I’m genuinely not sure – I hope this post sparks some debate, and I hope it provokes some people to go “Yeah, me too”. Maybe you could tell me what I should do next?

This conversation reminded me that we’ve had an informal wish list of geodata for FixMyStreet for some time. What we need is more data that lets us send problems to the correct entity when the problem is not actually a council responsibility.

I’m just posting these up to see if anyone knows a guy who knows a girl who knows a dog who knows how to get hold of any of these datasets. In some vector data format, if possible, please!

• Canals and responsible authorities
• Supermarkets (esp car parks) and responsible companies
• Network Rail’s land
• Council owned land
• Land and roads controlled by the Highways agency
• Shopping malls
• National parks
• BT phone boxes (the original problem which inspired FixMyStreet)

So, do you know someone who might know someone who can help us improve FixMyStreet? And guess what, if we do add this to our web services, you’ll probably be able to query them too.

Bus Stop by Myles Noton (cc)

We’ve reached the point in FixMyTransport development where we can start asking for your help. We need to fill in the information we’ll use to report people’s transport problems to the companies that run bus and train routes. If you have five minutes to spare, please spend them adding a contact email address or two for your local bus companies to this spreadsheet:

http://bit.ly/aVZzlb

…then you can bask in the glory of a karmic balance restored*.

* Will also work if you accidentally ran over a kitten on your way to work this morning.

Screenshot from Brief Encounters

FixMyTransport is the most challenging project mySociety has ever tried to build. It’s so ambitious that we’re taking the unusual move of breaking off part of the problem and stress-testing it in the form of the new mini-site Brief Encounters, which has gone live today. It was built by Louise Crow, or Crowbot, as we know her, with design support from Dave Whiteland.

Brief Encounters is not, as the name might suggest, mySociety’s long awaited attempt at a dating site. Instead it’s a place where people can share whimsical stories about unusual things that happened them them, or other people, on public transport. We hope you’ll have a go, read some examples and then contribute your own.

You might be thinking that a whimsical story site doesn’t sound very mySocietyish – and you’d be right. Brief Encounters is actually a technology test-bed to help us crack a new design and data problem: how do you make it as easy as possible for users to pinpoint a specific bus stop, or train route, or a ferry port, as easily as possible? There are over 300,000 such beasties, and nobody has ever really tried to build an interface that makes it easy to find each one quickly and reliably.

So, what we want from you, dear readers, is three fold. We want:

1. Stories – the more hilarious or sob-inducing the better
2. Feedback on the user experience – how can we make finding a route or node easier?
3. Feedback on any data problems you find, ie “My bus stop is missing” – we’re going to have to patch our data with your help, there’s just no other way

For those of you tech minded, the project is built in Ruby and uses the NaPTAN dataset of stations, bus stops and ferry terminals, the National Public Transport Gazetteer database of towns and settlements in the UK, and the National Public Transport Data Repository of sample public transport journeys, from 2008. The first two datasets are free of charge, and the third one mySociety pays for.

Lastly, kudos must go to the hyper-imaginative Nicky Getgood who suggested we collect stories on FixMyTransport, as well as problem reports.

This means it’s a super-important time to get trustworthy, non-partisan information in front of as many people as possible. And you can help by doing the following simple things:

1. Go to your constituency page on the TheyWorkForYou Election Quiz and take a good look at the answers. Is there anything surprising in the answers? Has anyone failed to respond who really shouldn’t? Is there anything funny in the responses? Make a couple of notes about what you think are the most interesting findings.

2. If you know the name of your local papers or radio stations, try to Google for the email or phone number of the news desk. If you don’t know the names, try sticking the name of your nearest town into a media database like this, to get a phone number or email address.

3. If possible, you should start your pitch by phoning rather than emailing. If you get a phone number for a news desk, give them a bell and say that you’re a volunteer from “The country’s largest non-partisan election information project”, and ask for the email of a specific person who might be interested in a story about what local candidates are saying.

4. Once you have an email address of a specific journalist, compose a locally specific email for them, along the following lines:

“Hi X,

I’m a resident of Z constituency, and this election I’ve been one of 6000 volunteers helping  to build an unprecedented project to get candidates across the country to go on the record, in conjunction with the website TheyWorkForYou.com. It’s a strictly non-partisan project, aimed at giving voters a really clear, spin-free view of what their candidates stand for. I’d really appreciate it if you could give it some coverage before election day.

In my constituency, N candidates have completed our survey. From this we can see some quite interesting things, namely:

* Candidate A thinks…

* Candidate B thinks…

Would you be so kind as to print a story encouraging people to check our their candidates via TheyWorkForYou.com, and mentioning some of the highlights I’ve included?

all the best,

Your name, email, phone”

5. An hour after you send the email through, give the journalist a call back to see if they need any more help.

6. If you do this, please leave us a comment on this post so we know who’s had a go!

Thank you for helping spread some non-partisan information this election time, and enjoy the election…

Our reasons for setting this ambitious goal were two fold. First, we thought that pinning people down to a survey that didn’t reward rhetorical flourishes would help the electorate cut through the spin that accompanies all elections. But even more important was to increase our ability to hold new MPs to account: we want users of TheyWorkForYou in the future to be able to see how Parliamentary voting records align with campaign statements.

This meant doing quite a lot of quite difficult things:

1. Working out who all the candidates are (thousands of them)
2. Working out how to contact them.
3. Gathering thousands of local issues from every corner of the country, and quality assuring them.
4. Developing a balanced set of national issues.
5. Sending the candidates surveys,  and chasing them up.

The Volunteer Army

This has turned out to be a massive operation, requiring  the creation of the independent Democracy Club set up by the amazing new volunteers Seb Bacon and Tim Green,  and an entire candidate database site YourNextMP, built by another new volunteer Edmund von der Burg.  Eventually we managed to get at least one local issue in over 80% of constituencies, aided by nearly 6000 new volunteers spread from Lands End to John O’Groats. There’s at least one volunteer in every constituency in Great Britain, and in all but three in Northern Ireland. Volunteers have done more than just submit issues, they’ve played our duck house game (you can still win!)  to help gather thousands of email addresses, phone numbers, and postal addresses.

The Survey

What we ended up with is a candidate survey that is different for every constituency – 650 different surveys, in short. The survey always contains the same 15 national issues (chosen by a politically balanced panel held at the Institute for Government)  and then anything between zero and ten local issues. We’ve seen everything from cockle protection to subsidies for ferries raised – over 3000 local issues were submitted, before being painstakingly moderated, twice, by uber-volunteers checking for for spelling, grammar, obvious bias and straightforward interestingness (it isn’t really worth asking candidates if they are in favour of Good Things and against Bad Things).

In the last couple of days we’ve started to send out the first surveys – we’ve just passed 1000 emails, and there are at least 2000 still to be sent.

The Output

We’re aiming to release the data we are gathering on candidates positions on 30th April. We’ll build a nice interface to explore it, but we also hope that others will do something with what we are expecting to be quite a valuable dataset.

The Pressure

Candidates are busy people, so how do we get their attention? Happily, some candidates are choosing to answer the survey just because TheyWorkForYou has a well know brand in the political world, but this has limits.

The answer is that we are going to ask Democracy Club, and it’s army of volunteers to help. We’ll shortly roll out a tool that will tell volunteers which of their candidates haven’t taken the opportunity to go on the record , and provide a range of ways for them to push for their candidates to fill it in.

It would be a lie to say we’re confident we’ll get every last candidate. But we are confident we can make sure that no candidate can claim they didn’t see, or didn’t know it was important to their constituents. And every extra voice we have makes that more likely.

Join Democracy Club today

FixMyTransport probably wouldn't have helped Mr Robinson (who survived)

I must admit that I’m pretty happy to announce mySociety’s  plans to build our first major new non-comercial website since WhatDoTheyKnow.com launched in 2008. Late in 2010 we plan to launch FixMyTransport , a site focussed on connecting and empowering people who share transport problems of different kinds. The fantabulous Louise Crow will be lead developer.

Crucially, we at mySociety are under no illusions that it is an order of magnitude more difficult to get a new ticket machine in your station than it is to get your local council to fill a pothole (FixMyStreet surveys report 2371 problems fixed in the last month alone). The difficulty of achieving even minor changes to transport services and infrastructure is why we are simultaneously announcing our plan to build FixMyTransport on top of a major new back end system called Project Fosbury.

Project Fosbury is about helping people get over difficult obstacles.  It is a modular platform for breaking down a complicated civic task into pieces which can then be allocated to one or more people. So someone asking their council to change the timing on some traffic lights might be allocated the tasks of:

• Writing to their councillors
• Obtaining local policy on traffic light timings from the council
• Getting people to join a mini-campaign group
• Videoing the problem
• Sending a letter to a local newspaper

Each task will ultimately be carried out entirely within a joined up infrastructure, each module being built to mySociety’s habitually stringent rule that “it must be easy and satisfying to someone who’s never engaged politically before”. We will work to create incentive structures, peer pressure, and hopefully a sense of fun. There will be a single public home page for each mini campaign, showing recent activities on the site, as well as integrating with external social media.  We hope to repeat the FixMyStreet phenomena where some  ‘insoluble’ problems suddenly become soluble once they’re in the public domain.

Now for the credit where it is due. mySociety’s sysadmin Keith Garrett suggested FixMyTransport back in January 2008.

The actual mechanics of breaking the problem into pieces (the idea that became Project Fosbury) came from a wide discussion at our retreat, with excellent suggestions coming particularly from Richard Pope. But the more general idea that the Internet hasn’t yet produced a really good system for bringing people together to solve everyday problems (as opposed to chat, or win the US presidency) came from numerous Call for Proposals submissions, including ones from Mark W, Rob Shorrock, Peter Silverman, Mahmood Choudhury and more.

mySociety will be building this site using money donated by people like you, profits from commercial projects, and any specific funding we can raise around it. If you know of anyone or any organisation that you think might like to support FixMyTransport or Project Fosbury, please do get in touch.