We’re good friends with the people at Mozilla. Every Wednesday, they welcome us into their London Moz space for our weekly meet-ups. They are champions of empowering possibilities of the web through Open Source software (a world we’re part of too). And they’re all so smart and lovely. So of course we’d been looking forward to this year’s Mozilla Festival for some time.
We had a table at the “Science Fair” on Friday night, where we literally had buckets of sweets (OK, they were little plastic buckets). Tom, our director, and Dave, from our international team, talked about mySociety’s work with anyone who came close. Perhaps people were drawn in by those sweets, or the FixMyStreet demo on the monitor, or even the (new!) stickers we had to give away… but regardless of the lure, we think they all learned a little bit more about how our platforms help empower people’s civic lives: from something as simple as reporting a flickering streetlight, to holding a public authority to account, to monitoring a whole parliament. (That’s FixMyStreet, Alaveteli, and Pombola, if you were wondering).
The Mozilla Festival’s venue was, once again, London’s astonishing Ravensbourne, right next to the O2 Millenium Dome. The setting magnifies the wonder of the event. Those big round windows make it feel like being in a spaceship made of Swiss cheese. The place is so open, and so vertical, that the activity and enthusiasm doesn’t just spread out, it spreads up. There is making and teaching, learning and sharing, going on across nine floors, and it’s easy to drift up and down from one themed space to another.
We met old friends. We got to hang out some more with our Chilean brothers-in-code from Ciudadano Inteligente, and the excellent Gaba from Uruguay’s DATA, together with the good people from the OKFN. We made lots of new friends too. And all this didn’t just happen at the sessions. A lot of serendipitous encounters took place by the Alchemy coffee stations. Or on the stairs (khun Toy and khun Hui — hi!). Or in the Alphabet City party venue, afterwards.
So a big “thank you” to that Fiery Fox, and an enthusiastic high five (yes, there was an unLondonlike amount of enthusiasm on show — possibly because quite a few of the attendees were over from the USA — which it is impossible not to be caught up by) to all the people we met at the event. Dave grinned his way through a wonderful Scratch tutorial from Code Club, met a whole array of cool people, got answers to some nerdy coding questions, and learnt about the awesome Hive learning networks… and lots more things besides. That already describes a great weekend. But beyond that, we hope we might see a few new mySociety-powered sites spring up elsewhere in the world due to sparks that were sparked at mozfest last weekend.
Next week is a really exciting event for us here at mySociety International. You’ve probably heard about it; the Open Government Partnership annual meeting. This coincides with Global Transparency Week and a lot of international friends grouping in London for the first time in a while. It’s going to be good to catch up on interesting projects from other international groups. And don’t forget to come along to our drinks if you’re in town!
A few more things about OGP before I let you know what we’ve been up to over the past month.
In other news:
- Over the past few months we’ve been working on a Pombola website with PMG from South Africa. We’re getting closer to completing this and can’t wait to show you the results.
- We’re also hoping to start work really soon on an Alaveteli install for South Africa, so watch this space!
- Other Alaveteli sites are nearing completion in Ukraine, Italy and Croatia. More on those as they appear… If you have installed Alaveteli, Pombola or FixMyStreet and not had contact with our international team please do drop us a line! We love to hear from you! Along this vein we recently came across Nuvasuparati in Romania and Aduanku in Malaysia. The best kind of surprise!
- We are still offering some days of assistance to people that want help or advice setting up these sites, so do get in touch if this is you. Don’t be shy! We can discuss your ideas and your project and see where we can help.
Where to find us:
25th and 26th October – MozFest, London (Dave W)
30th Oct – 1st November – OGP Annual meeting, London (Paul, Jen)
30th October – mySociety Drinks, London (Paul, Jen, Dave W)
25th November to 30th November – Kuala Lumpur, Malaysia and Singapore (Dave W)
27th to 30th November – World Forum for Democracy, Strasbourg (Jen)
If you want a more formal chat, send me an email before the date and I’ll arrange a meet up. Especially for Dave’s Malaysia and Singapore trips as these are arranged expressly with the idea that we will spend time with interested local groups!
Hey ho, Edinbro’.
We’re holding our next pubmeet at the Kenilworth pub and we’d love to see you there.
If you’re curious about mySociety’s work, or just interested in the wider digital democracy scene, do drop by for a drink and a chat. You’ll meet (at least) a couple of mySociety’s Developers, our Senior Consultant Mike, and our Marketing and Communications Manager Myf.
When: Wednesday 30th of October, 7:00 pm until 10:00 pm-ish
Where: The Kenilworth, 152-154 Rose Street, Edinburgh, EH2 3JD Map
How: Add yourself to our Lanyrd page so we know there’ll be enough people to make it worthwhile.
Who: Anyone who fancies it.
NB: Look out for the mySociety hoodie (they look like this, only usually with a person inside). Watch our Twitter stream on @mySociety to check for last minute advice about where we are sitting or if we have moved venues for unforseen reasons.
The next day, we’ll be at the Capita Channel Shift conference. If you’re going too, we’d love to see you for drinks the night before.
Photo by Zoute (CC)
For an organisation whose members normally work from home, we’ve been pretty sociable recently, with meet-ups, conferences, and our annual retreat. We’re glad to discover that we haven’t actually lost the ability to communicate face to face…
If you’d like to come and sample our sharply honed social skills for yourselves, there are a number of opportunities still to come.
Every Wednesday: London meet-ups
[Above : mySociety designer Jed, chilling in front of the Mozilla Firefox]
If you’re in London, do feel free to drop by and say hello, any Wednesday from 6:00 pm – 9:00 pm. We meet at the Mozilla London space – and there are often other interesting things going on too.
Meet-ups are not just for coders – they’re for anyone who would like to talk more about mySociety projects or the wider eDemocracy field. On October 30th, we’re tying in with the Open Government Partnership event; you’re welcome to attend then or any other week.
Fancy coming along? Add your name to our Lanyrd pages here.
[Above: Our meet-ups are not always this busy! On this night, we happened to coincide with a Mozfest planning event.. speaking of which, see below]
25th – 27th October: Mozfest
Mozfest in Ravensbourne, London, is Mozilla’s annual innovative open web event for ‘technologists and creators’.
The event kicks off on the night of Friday 25th with a Science Fair. We’ll be there, showing our wares – in this case, we’ll be hoping to meet many of the internatonal attendeees and let them know about our open source software. But if you’re not an international attendee, you should totally swing by and say hello too.
30th October: Edinburgh
The next non-London mySociety meet-up will be in Edinburgh – watch this blog, our Twitter stream and Facebook page for details of precisely where (it’ll be a nice, central pub that serves food… suggestions are welcome).
That’s in advance of our attendance at the Channel Shift conference – but you don’t have to be a council employee to drop in. Come and share a pint and have a chat, whichever aspect of our work interests you.
20th November: Online Information conference
mySociety’s Director Tom will be giving the keynote presentation at the Online Information conference, the theme of which is “adapting to disruptive technologies and creating value with people, platforms and information”. Feel free to grab Tom afterwards for a chat!
4th December: Manchester
As with Edinburgh, we’re pitching up in Manchester for a Channel Shift conference, and will be taking the opportunity to mingle with lovely locals the night before. Again, pub suggestions are more than welcome.
We hope to see you soon at one of these events. And, if you’re wondering what we look like, well, you’re in luck. At our recent retreat we took a photo of the entire team (plus a few guests). Here we are in all our glory – click to see a larger version, if you dare.
As you may know, TheyWorkForYou hasn’t displayed proceedings from the Scottish Parliament for a couple of years – but we’re glad to say that we’ve now fixed that. You can read debates from the main chamber from the Official Report and sign up to alerts from the Scottish Parliament here – just as you can for the UK Parliament and the Northern Ireland Assembly.
For those who are interested in the ‘whys’, in January of 2011, the Scottish Parliament changed the way that they published the Official Report on their website. This change broke our scraper and parser – that is, the pieces of software that fetch content and turn it into structured data.
mySociety is a small organisation with many priorities, and, because it wasn’t a simple fix, we weren’t able to allocate resources to it. So massive thanks are due to our developer Mark, who made the necessary changes to our code in his own free time.
You can help
There’s still more work to be done to get TheyWorkForYou’s data for Scotland to be as complete as it was before they changed their website, such as restoring written answers. If you think you have the expertise to help with that or any of the other issues for TheyWorkForYou Scotland, then we’d love to hear from you. And there’s still the Welsh Assembly to work on too!
Photo by Shelley Bernstein (CC)
Today is International day of the Girl as nominated by Plan International. The idea of commemorating this day is to highlight the lack of education opportunities for girls around the world.
Though mySociety does not have a specific focus on women’s education our websites are still powerful tools for learning. Education doesn’t just take place in the classroom. Nor does it stop when you leave school, college or university. Websites like Mzalendo in Kenya help educate people about their politicians. They provide information about what their representatives have said in Parliament, about their political and work experience. This information can help Kenyan citizens to hold their elected representatives to account, and to understand more about the decisions that affect their lives.
Alaveteli is perhaps an even stronger example of this. Visiting an alaveteli website not only allows you to request information, it allows you to search through information others have requested and learn from it, potentially about topics you were unaware of before. We know that in the UK each request on WhatDoTheyKnow is read by an average of 20 people. And by having that information available publicly and allowing people to educate themselves about the actions of their government, it is easier for citizens to hold those in power to account.
It seems like a FixMyStreet site might not have a connection to education. But we think it does! At the most obvious level, FixMyStreet provides councils with information. They learn where problems are in their area and gain a deeper understanding of the issues that concern their citizens. This flow of information is not just one way though. Residents that use the site suddenly find they can take ownership of the problems in their local area, and get them resolved. At times, governments – local or national – can appear to be vast and distant. By using something like FixMyStreet residents can begin to see the practical role they can play in improving their own lives. This is a very important thing to learn.
Our sites are being set up and used by people of every gender, all over the world. This is an amazing thing and one we wholly support. Access to tools for learning should not be restricted dependent on race, class, gender, religion or ethnicity. The opportunity to learn should be open to all.
The world knows Malala Yousafzai. General Ban Ki Moon said it best when he said “When the Taliban shot Malala, they showed what they feared most: a girl with a book.” Because information and education give women, and everyone else in the world, the knowledge to stand up and say “This is not right.”, to make their lives better and to take a stand for a more open, free society.
That’s one of the reasons we create the websites we create, to help people educate themselves to gain knowledge and skills which can start the process of making their societies more open, transparent and participative.
Happy International day of the Girl.
Image credits: Blackboard by Audra B | Hands up by Pim Geerts | Malala by United Nations Information Centres
We’re having a meet-up on Thursday 17th of October, and we’d love to see you.
We’ll be in the Goat Major pub from 7:00 pm. Do drop by if you’d like to. There’s no agenda – it’s a chance to talk about mySociety projects (charitable and commercial), or just to share a drink with friendly people.
When: Thursday 17th of October, 7:00 pm until 10:00 pm-ish
Where: Goat Major, High Street, Cardiff CF10 1PU Map
How: Just turn up, but add yourself to our Lanyrd page if you’d like to let others know you’ll be there.
Who: Anyone who fancies it.
NB: Look out for the mySociety hoodie (they look like this, only usually with a person inside). Watch our Twitter stream on @mySociety to check for last minute advice about where we are sitting or if we have moved venues.
The next day, we’ll be at the Digital Public Services Wales conference. If you’re going too, we’d love to see you for drinks the night before.
Photo by Candy Schwartz (CC)
The International team are taking over a Wednesday mySociety meet up!
As you know, there is a large OGP event happening in London at the end of October. There are also a number of fringe events happening, some of which we’ll be attending, and one of which we’ll be running!
Every Wednesday mySociety holds a meet up at the Mozilla Space in London. On the evening of October 30th we are hosting a slightly larger event and want to invite anyone who is in town for OGP as well as anyone who wants to attend from London or the UK.
As always we’ll provide Pizza and Beer, as well as a range of other snacks and nibbles. We’d love it if anyone wanted to do a short lightening talk about something they’re working on. This would be really informal, no presentations, just a quick, snappy “Here’s my project, here’s why I think it’s important, here’s how you can get involved.” If that interests you, please email me at email@example.com so I know you’ll be there and be talking.
Most of all we want to meet more people from all over the world working on different projects around open data, civic engagement, social inclusion, transparency and accountability and other such topics.
The space is limited to 70 people, so please do either register your attendance on Lanyrd or email me so I can add you to the list.
We’ll be there from 6pm to 9pm, though the Mozilla space is open to anyone working on an “open project” – anything open source, open data etc – from 2:30pm. If you’re not going to be available until later in the evening, never fear! We’ll head to The Chandos, a pub just down the road, from 9pm onwards.
This is one of many events that is a part of Global Transparency Week, please do check out what else is going on!
Hope to see you there!
Put yourself, for a moment, into the shoes of a manager in a big public sector organisation, in almost any country in the richer parts of the world (well, except Norway, maybe). Times are tough. Budgets are shrinking. And yet some annoying nerd from the corporate web team keeps nagging you about the fact that the organisation’s website and social media usage are not up to scratch.
You sigh. How can they not get it? Last year you had to serve a million people with £x, and this year you’ve got to serve 1.1 million with £x minus a lot. You’re desperately trying to think of ways to avoid serving extra people with services that you already can’t afford. You’re tightening eligibility, closing branches, laying people off, shortening hours.
And yet this annoying ‘webmaster’ person keeps saying how important it is to make your site easier to use. Don’t they understand that ideally the site would be virtually impossible to use? Don’t they know that most big IT projects turn into massive black-holes for money anyway? And how can they not see the obvious truth, which is that we should leave the stupid website well alone until the good times return?
Seductive logic but the wrong conclusion
This seems like a pretty open-and-shut argument. If you want to spend less, why on earth make it easier for people to ask you for more services?
But as seductive as this argument is, it’s also wrong. Here’s why.
1. Using bad design to limit demand is a way of guaranteeing that you spend more of your money on the people who need it least. Skilled computer users can get past all the hurdles and pain points created by bad digital services. Those people also tend to be the richest and best educated people in society. So bad digital service design is a filter that almost guarantees that you’ll be serving the people who need your services least. And you still want next year’s budget renewed, do you?
2. It creates unnecessary costs that will keep rising as times get tougher. If you can’t effectively use digital channels to explain what you do and don’t offer people, then those people aren’t all going to vanish. In fact most of them will persist. And once they find it impossible to use your digital channels, they’re going to phone up, then send you letters and emails, then visit your offices and perhaps even complete entire application forms that you’ll have to process and reject. That’s all a lot more expensive than a simple, well written, easy to find page that says what services are and are not offered, and to whom.
3. You’re missing a fantastic chance to generate empathy from the public. Public servants often complain that the public doesn’t understand the constraints and compromises that have to be made when delivering public services. But what better time and place to explain about limited budgets and hard choices than when someone is trying to access a service that cannot be provided? High quality digital services are a fantastic platform to explain these dilemmas. I would love to see councils using comments on FixMyStreet and FixMyTransport reports to say – in public – that ‘we can’t afford to fix this’. From that clear, accessible confession, we could all benefit from a wider public debate about why services are being limited.
4. Bad design makes people think you’re lazy and incompetent, not that you are making hard, difficult choices with limited budgets. When I try to buy a book on Amazon and it’s out of stock, it doesn’t just crash, or give me false information, or become unusable. Instead it says sorry and I say ‘oh well’ and move on. If Amazon lied to me about the stock, or became impossible to use, I’d think it was run by a bunch of incompetents. It would not cross my mind for a nanosecond that this was a bold, difficult choice made by people managing tough problems.
Tom Steinberg is the director of mySociety, and a consultant at mySociety ltd, our subsidiary that aims to help our clients serve the public with brilliantly simple online tools.
Photo by Alan Levine (CC)
Thanks to everyone who dropped into last night’s meet-up: we hope you had a good time. From our point of view, it was a fine mix of technical and social, with just as much chatting as coding.
mySociety’s developers Mark and Dave, project manager Ben, and director Tom were on hand, and there were plenty of new folk, who’d come along simply to find out more about mySociety and the work we do.
Quite often these discussions spill over into the whole Open Source world and how that works. After all, we’re at the Mozilla London space because we’re part of that sector, and Mozilla are a great example of people who generously share their (splendid) resources to make wonderful things happen in the tech community.
Meanwhile, Andrew continued to chip away at issues on FixMyStreet, and we also enjoyed Viktoria’s impromptu explanation of how graphene works (she works with it) by ingeniously using the Moz space’s hexagonal-patterned flooring.
These meet-ups are open to everyone. So whether you’re an open source veteran, or just a curious newbie who is bemused to discover that there is such a thing as free software – if you’re interested in anything you see on mysociety.org, please come along.
Every Wednesday, 6:00 -9:00 pm. Sign up here.
Photo by Michael Statham (CC)