Comments on: WhenThingsGoWrong http://www.mysociety.org/2009/09/16/whenthingsgowrong/ Relentless user-focus on civic websites Fri, 10 Feb 2012 01:00:32 +0000 hourly 1 http://wordpress.org/?v=3.0.5 By: Stef http://www.mysociety.org/2009/09/16/whenthingsgowrong/comment-page-1/#comment-118629 Stef Wed, 04 Nov 2009 12:46:23 +0000 http://www.mysociety.org/?p=2937#comment-118629 Here's a proposal I wrote a while ago on a similar idea... http://steflewandowski.com/2009/07/4ip-idea-dear-sir-madam/ Here’s a proposal I wrote a while ago on a similar idea… http://steflewandowski.com/2009/07/4ip-idea-dear-sir-madam/

]]> By: David Mery http://www.mysociety.org/2009/09/16/whenthingsgowrong/comment-page-1/#comment-111064 David Mery Sat, 19 Sep 2009 23:43:24 +0000 http://www.mysociety.org/?p=2937#comment-111064 A solution could be a variation on this idea. Have a site that contains: a/ facts about how to make complaints with all official practical details, b/ stories of those who have complained and are happy sharing their experience and possibly tips, and c/ statistical data (that could be obtained via FoI requests for public bodies) that would give an indication of the chances of success of complaints. br -d A solution could be a variation on this idea. Have a site that contains:
a/ facts about how to make complaints with all official practical details,
b/ stories of those who have complained and are happy sharing their experience and possibly tips, and
c/ statistical data (that could be obtained via FoI requests for public bodies) that would give an indication of the chances of success of complaints.

br -d

]]> By: John Cross http://www.mysociety.org/2009/09/16/whenthingsgowrong/comment-page-1/#comment-110865 John Cross Fri, 18 Sep 2009 18:31:20 +0000 http://www.mysociety.org/?p=2937#comment-110865 interesting idea - often banks and utility companies insist on customer reference/account numbers being supplied and they include these in correspondence back. This could be a practical problem - any solutions? interesting idea – often banks and utility companies insist on customer reference/account numbers being supplied and they include these in correspondence back. This could be a practical problem – any solutions?

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